$268.00 for a contact lens exam…read more That is not a medical bill. That is a ransom note written in optometry ink. Two hundred and sixty-five dollars to look into my skull windows and tell me what shape of plastic disc belongs on my eyeballs. I did not walk into your office expecting a luxury spa treatment for my corneas. I expected a routine contact lens exam -- the same basic exercise I have had before, including through this same business, at roughly a quarter of the price. So when the bill came back at $268, I had the distinct feeling of being mugged in broad daylight by a phoropter. If this exam was going to cost $268, that number should have been made clear before the appointment began. Not whispered through paperwork. Not hidden in a fog of billing codes. Not revealed at the end like the final twist in a bad carnival scam. It should have been stated plainly, directly, and unmistakably: "Before we begin, this contact lens exam will cost $268." Had I heard that sentence, I would have stood up, thanked everyone for their time, and walked directly out the door in search of a business operating somewhere closer to reality. This charge is outrageous. It is excessive, poorly disclosed, and completely unacceptable. No reasonable person would expect a routine contact lens exam to cost $268 unless that price was made brutally clear in advance. I am asking you to review this charge and provide a fair adjustment or refund. And I want to be very clear about what happens if this is brushed off. I will not slink away quietly and absorb this nonsense like a beaten insurance animal. I will share an accurate account of this experience everywhere people look before choosing an eye care provider -- Google, Yelp, Facebook, LinkedIn, neighborhood groups, local forums, and any other digital town square where people still value being warned before they are financially body-slammed over an eye exam. Call it social media shaming if you want. I call it consumer hygiene. I will not lie. I will not exaggerate. I will not invent a single detail. I will simply tell people the truth: I was charged $268 for a contact lens exam, the price was not made clear enough before the appointment, my prior exam through the same business was roughly a quarter of that amount, and I would never have agreed to proceed had I known the cost. This is exactly the kind of customer experience that deserves sunlight, noise, and a long paper trail. Review the charge. Correct it. Explain how a contact lens exam became a $268 ambush.

I had my eye exam appointment yesterday --my first time visiting this clinic--and I can only say…read morethat I had a wonderful experience. I was treated with kindness all the time. The assistant and Dr. Raymond Carneglia explained everything regarding my results. I arrived 5 minutes late and left the clinic about 20 minutes later. Easy, fast and great.

Lifetime Vision is a great place to get eye exams and glasses. My doctor is Dr. Nguyen. The exam…read morewas very thorough and they have frames for every budget. I recommend them to anyone looking for glasses that won't break the budget

I am very, very happy with Lifetime Vision. I don't remember ever having been into a Vision…read moreestablishment until I moved to Round Rock TX. After a few months here in Round Rock, I became a "happy" customer with Lifetime Vision. It has been at least 6 years since we started this journey and I could not be more proud. The staff is friendly, helpful, concerned and helpful. I am very proud and happy to have been affiliated with this "Wonderful" group of people. Keep up the "great work" and always know, you are one of the VERY BEST!! Humbly, Joi Cross, longer term and long time patron!

I cannot say enough good things about Cindy! She fixed my favorite glasses for me completely free…read moreof charge, just as a kindness. I offered to pay her, but she was so incredibly sweet and wouldn't take anything. Highly recommend

Great customer service. They actually take the time to explain and answer questions. Great doctor!read more

I had a great experience from beginning to the end of the visit. I called earlier today to try and…read morebook an appointment for an eye exam. The lady was fast and very helpful to get me a same day appointment. She quoted me over the phone $140 to $180 for the whole exam. I get there and everyone is nice the facility is clean and very overall professional. The dr. Gave me an honest and great exam I walked out with my eyes feeling great with new contacts. I would highly recommend going here if you need an eye exam. Kinda pricey but overall worth it!

This optometrist office is cute and awesome. I really enjoyed how they made me feel welcome when I…read morecalled in and then also when I walked in! Prices were fair and services were excellent! Plus they were personable and gave me some contact lense solution! The eye doctor here is personable and has great bedside manners. The staff was prompt and kind and well mannered. Thank you!

I had a great experience at Advanced Eye Care. Both Dr. Tran and Rob the optician took care to…read morelisten to my input and concerns, and worked with me during the exam process. The result was a great prescription and new set of frames. The new glasses arrived in about a week and I definitely noticed an improvement in my vision, which usually hasn't happened with other changes in prescriptions.

This was my first time coming to Advanced Eye Care for an annual exam for both glasses and contact…read morelenses. I had been looking for a Black optometrist in the Round Rock/Austin area but with no luck I had given up. Advanced Eye Care was listed as an in-network provider with my insurance company. I went to their website to read about them. Much to my surprise and delight, there was a black female optometrist practicing in that office! Dr. Bridget Fuller, O.D. is amazing! We talked and laughed as if we had already known each. She took the time to answer all of my questions and even listened to part of my life story. I did not feel rushed. I appreciate her professionalism and sweet demeanor. I was looking for Black optometrist. I recommend Dr. Fuller for anyone of any ethnicity. She is the best! Upon walking into the building, I immediately felt welcomed by the front desk personnel. I was given a notepad to complete my new patient paperwork. A few minutes later, I was called back for initial examinations. I wish I could remember the exam tech's name. She was awesome! Even the check-out process was quick and easy with Danelle. Thanks Dr. Fuller, Danelle and the other staff for making going to the eye doctor a pleasant experience! See you next year!

My husband and I recently visited Pioneer Vision for the first time. As new patients, it took…read moreawhile to get appointments set. I viewed that as a good sign. The practice is located on the lower level of a smaller strip center facing University Blvd. Everyone we met at the practice was friendly and competent. There was no pressure whatsoever to buy glasses there... In fact, we were told if we wanted to bring frames in that they'd accommodate that. The equipment used for our eye exams seemed to be state-of- the-art. Definitely recommend.

Horrible service, my husband and I went there today and had four appointments for our children set…read morefor tomorrow. They lost 6 customers in one visit. The front desk extremely rude, when I called her out on it (because she was laughing at me for bringing up my concerns) she said, "I'm not allowed to breathe?" So unprofessional, you will not be passive aggressive with me and think you will have my business. That $39 exam that's "optional" needs to be MENTIONED by the front desk. They try to deceive you into thinking you're singing up paperwork for services. As an extra step to ensure the customer is ok with that extra test being paid for out of pocket or have it separate from the intake paperwork. They know exactly what they're doing. Front desk lady talking about Nikki has been with them for 15 years. Ok and? Nikki caused your office to lose 6 customers in one visit and will never recommend this place to any family or friends. Disgusting treatment. I will make sure all of our family and friends know to stay away.

Celinda is amazing she knows her job well highly recommend this office. Very efficient and…read moreknowledgeable!

Dr. Quintanilla was absolutely amazing ! The care she takes with her patients is priceless. My…read moredaughter ONLY sees her. We will definitely be forever patients here and 10/10 recommend this office and especially Dr. Quintanilla

Great all around !!!! Second time here , this is a hidden gem within the eye wear austin / Round…read morerock area!!

Staff is incredibly rude and does not explain things upfront. They don't even try to be kind or fix…read moretheir mistakes/misunderstandings. When I first started coming here, five years ago, they were amazing. Will not be back.

Best eye dr ever. Been seeing them for at least 10 years. Always such friendly service and like…read morethe name says they are honest no hidden fees and super fast service. Also great at educating the patient on everything. I will never go anywhere else. I don't have insurance and they are very affordable. Kiddos to the staff

I took my daughter for an appointment and after the doctor did her examination, she was on the…read morecomputer looking up sickle cell and told me to go to the doctor for bloodwork. No explanation was given. The doctor was nice and all. But I paid a $25 co-pay and paid $40 for the fundus photography. I called later and wanted to request the notes and photo and the front office lady that answered was extremely rude. She told me it would be like 5-7 day turn around and I explained to her that it was an urgent matter because the doctor saw something in the photo of her eyes and was looking up sickle cell and that I had a doctor's appointment the following day, so I needed the records. Even after I explained the urgency she said there were people in front of me also requesting records. Later that day she emailed me stating it would be $25 for the notes from that visit. I wasn't requesting complete records I just needed the notes from that visit so I could provide the doctor with the notes. I definitely will not be going back. This is highly unprofessional.

Extremely disappointed in the service here. During the week (they are only open Mon-Thurs) people…read morehave work and lives so getting time away to get something done is not easy. I went in last week for a routine eye exam. Their website said it would be 20 mins. After 20 mins of waiting they were ready to begin... After a first round of tests I needed to finish off by seeing the doctor for the final sign off etc. I waited another 15 mins and eventually had to leave because I had to get back to work. I was already 40-45 mins into a 20 minute appointment. I was told to come back for the second half the following week. Assured I would not need to do the same tests again but just do the second half. I turn up today and after 20 mins waiting (did their files not show that I had issues last week) I get pulled in....to do the exact same tests from the previous week. After this I was then asked to wait in the lobby. At 2.40 (my appt was 1.40) I still hadn't been seen (A full hour after my appointment time). I left. I explained why and was told 'Sorry about that'...no explanation as to why I had had to wait so long. I had been going there for glasses for years and they have previously been decent but sadly I'm done with waiting that length of time. People have lives and things to do. I don't set aside an entire afternoon for a routine eye exam. Extremely disappointed but I doubt I'll be back.

I would 100% recommend Dr. Guenthner and her team! Our daughter completed vision therapy here for…read morestrabismus. We were originally going to go the surgical route because that is all we knew. After doing research I learned about vision therapy and I am so happy we went with it. It has helped her eyes so much. It is not cheap but it is so worth it!