Chloe Neilly's honest and straight forward approach when selling us our new black Ford Explorer was exceptional. You never really make out on the price when buying a new car; but we always buy new, so we knew what we were getting into. The sales experience was exceptional. I can't really speak for the dealership it's self, but the one thing they did right was hire Chloe. She was absolutely wonderful from the beginning until the end. She made the purchase effortless and fun. Thanks Chloe, you were absolutely Awesome! Ask for Chloe the next time you purchase you next vehicle from Kenny Ross Irwin. She's the best! Anonymous read more

This place is just horrible to work with. From the cocky general manager to the service department tell me wrong information. I had 3 issues with this truck. This shouldn't be this hard. Very frustrated. read more

Understaffed 24/7, if your not the first few people in the morning to get your car in your waiting the next few hours even for something as simple as a oil change(took 20 minutes of my time after i left) i shouldnt have been waiting 45minutes to not even get my car took in yet. and when i go to get checked out because i had other stuff that i had to go get done, they falsely updated the service record into the system even though nothing had been done messing up the mileage and it hit my car for a potential mileage rollback thanks now itll be harder to sell in the future read more

Kenny Ross Ford - false service record - Car Dealers Near Me - Adamsburg, Pennsylvania

I brought my F350 Diesel Super Duty in for service while hauling a fifth wheel from Phoenix. I was able to get an appointment for the next day. Upon arrival Mark, the service advisor, was friendly and offered cost saving alternatives for the service. Caleb, the technician/mechanic was super friendly and provided outstanding service. The waiting area was clean, a bit cramped but comfortable. read more

My experience here was egregiously bad. The sales people are aggressive and pushy. They lie about the list price on their website and every other auto classified site. Turns out, all used vehicles get LoJack and paint protection pre-installed before you ever even drive it. It is absolutely the most obvious bait and switch tactic and should be illegal. The choice is not yours. This dealership has the audacity to make sales decisions on behalf of the consumers. read more

Went Into Kenny Ross Ford and got a used car that had some paint chips and a broken taillight. Salesman and sales manager Rob told me the parts were ordered and they would replace and touch up paint at no charge to me. Here I am over a month later and a lot of calls to dealership. No call backs and now feel they are dodging all contact with me. The only good part of the experience was the friendliness of the salesman Donnie. All this dealership is worried about is making the sale and not standing behind their product or word. If you are looking to buy from a dealership that stands behind their product and word. Then I would go some where else. NOT KENNY ROSS!!!! read more

I WILL NEVER EVER PURCHASE OR RECCOMEND KENNY ROSS FRAUD MIKE KIGER AND BEN SCOTT Were not only deceptive from the purchase of my vehicle to the followup after the transaction..BUYER BEWARE.they appraised my previous vehicle took the keys..reported as a voluntary surrender to my previous bank..Which now I am on the hook for two payments..and I also had to take my car in for an inspection this Nov..for a car I purchased in Aug of this Year and Last i was told at time of purchase i could not get gap ins thru Ford I had to get it thru my insurance which was also a lie after many calls back and forth NO RESOLUTION..all o can say is BUYER BEWARE!..NEVER AGAIN read more

My 2013 Ford Fusion Energi has been a great car. Gas mileage due to the ability to switch to electric mode has been great. Unfortunately, so many recalls have dulled my enthusiasm, along with the fact that two of the battery cells are now dead. Therefore, a full "charge" on the car only lasts 11 or 12 miles instead of the usual 22 to 24. The real issue is the condescending attitude of the dealer's service department. Sales folks are always great...friendly, accommodating, helpful. However, when you arrange an appointment - in person - for a recall, you would expect the recall to be done. Unfortunately an we'll-mannered service advisor told me an hour after I brought it in that they didn't have the parts for the recall (when the mailing I received said they did), and that my rear brakes were shot and needed to be replaced at a cost of over $300. No, thank you. Oh, and by the way, I was a service advisor, and know that front brakes wear out before front brakes do. But since it's an electric vehicle with regenerative braking, I thought I'd have the guy who services my Jeep with 240,000+ miles check it out. Brakes are fine and would pass the state safety inspection. They don't need to be replaced right away because the pads are about half worn, so probably next year would be the time to do it. A new Ford dealer has opened down the street...owned by the same owner where I purchased that Jeep I mentioned. Guess where I'll be going for warranty service. read more

Great service as always. Thanks for the car wash. Quick and great service. Always friendly Thanks

I took my F 150 -2010 because losing power. Rick C the diagnosed problem quickly. Did a super job. Had my vehicle back up and running great. Better than new. I didn't buy the truck there but will buy next truck there. Great honest service read more

My experience with this company was phenomenal. I went to purchase a 2015 Kia Optima from John Miller. He was honest, upfront, caring, and outright funny. He made the process as painless as possible. I finished all my paperwork that day, and was able to receive my vehicle and finish the documentation the next day. (Due to some financing issue). Ben Scott made the paperwork as painless as possible, although we signed everything kind of fast, he went over the paperwork we signed and answered all of our questions. I have had my car for about two weeks now and I love it. But my battery went dead. I was able to get it towed up to the dealership that Monday and they replaced the battery with no problem. Someone ( I cannot remember his name) Informed me about my warranty and where I would be able to get my vehicle service, gave me directions and I left with my vehicle in better condition that when I came. I appreciate the customer service and support that this company has given me. I would recommend anyone to get their vehicle from John Miller, because of how honest he was, and honesty is a rare commodity in this field. Thank you for the wonderful service. I will be purchasing my vehicles from this branch in the future! 5 stars guys! read more

Worst car buying experience EVER!! The finance department was a joke. They low balled my trade-in and took advantage of me being a woman. Would never recommend or buy another vehicle from Kenny-Ross. Buyer Beware!!! read more

Exactly 2 weeks ago, I took my paid off vehicle in as a trade to Kenny Ross Ford, used it as a trade, and walked out with the keys and a payment on a Ford Focus pre-owned. Now, 2 weeks later, i am being contacted by the seller, telling me"things have changed" and I do not have a loan. First of all, who lets you walk out with a vehicle without a load that is approved. Second, what kind of unethical bull**** is that. I am probably going to have to return the vehicle that they let me walk out with, because the finance company says it is not approved. My car has already been traded/destroyed, whatever, and further, they sold it with a recall on the transmission. This thing is slipping so badly right now, it probably will not be driveable by next week. Ask for my car back, and I will just bring this one back...sputtering and no answers. I WILL be having my attorney contact these jerks. I would NOT recommend anyone purchase anything there, they steal your car then take back the one they gave you to replace it. Unethical, immoral, and shady, at best.What am I supposed to do for a vehicle, since they took mine on trade, and I can't get it back??? read more

My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constant squealing coming from the car that wasn't there when it was taken in. My wife called and they apologized and said bring it back and they would look at it and got her a rental car. So far everything was handled great. They said it was because there was a brake clip installed improperly on a rear tire and that was causing the problem. I changed the brakes myself before the car was taken into the shop and figured they looked at it and it must have been a mistake on my end but if that stops the squealing then it must have been the correct assessment. This was all done at no additional cost. After picking it up the car is still making a squealing noise but it comes and goes. I called in a week after picking it up to tell them about it. I had to talk to Ron Bettencort and then to Geoff Jordan. They said since the steering was the only thing serviced, unless there was a part that Kenny Ross did work on it would be my responsibility. I stated that my car left there squealing and Kenny Ross had me bring it back and told me it was fixed but still making the noise, so if they felt "responsible" enough to bring it back in the first time for no charge why is it different now. The response I got was that "WE DID IT AS A GOOD FAITH GESTURE BECAUSE YOUR WIFE HAD A NEWBORN BABY..." I had to laugh and asked if that is seriously a reason why that Kenny Ross does things differently for people that have 10 month old babies? He said yes because they were concerned for safety reasons especially when a baby is involved... I guess the second time around they don't care anymore? He offered for me to bring the car back in and they would do a visual inspection to make sure if it wasn't a material defect since it wasn't genuine ford parts (If so then I would be responsible.) I asked if that was the case then wouldn't that of been seen when they were looking for it the first time. He told me that not all technicians understand the chemical composition of the numerous compounds used in brake pads and the effects compression has on them and he would have someone that does. I asked him then if he is saying that not all his technicians know how to diagnose a healthy brake pad, to which he told me yes and I shouldn't put words in his mouth. He kept asking me what I expected from Kenny Ross. I told him I brought my car in and when it left it was squealing. When I called back, Kenny Ross felt there was reason enough to attempt to repair the reason, without charging me. Now when it is doing the same thing, just not as frequently, Kenny Ross is saying unless it was something they did service on then they are not responsible for. Which I think is wrong. They told me they fixed a problem and it isn't fixed. When I told him that obviously bringing it back would be wasting both of our times, just that if anyone asks me I would not recommend Kenny Ross, he told me he doesn't appreciate me threatening him. When I laughed and said I am not threatening I am just telling people me opinion and wouldn't recommend Kenny Ross he told me I was blackmailing him... During this call I didn't know if I should be mad or laugh at the stupidity of what was being said. So basically I would not recommend Kenny Ross for anything unless I guess you have a newborn baby. But if you do, don't go for brakes because not all technicians know what a good brake looks like. Also don't mention you won't recommend Kenny Ross because you will be accused of threatening and blackmail... read more