Very Poor Service. Rae Anne Morris is the worst person to deal with. This company sold me a 2012 Ford F350 truck in Nov 2022; in July 2023, it started having problems. In November 2023, I had it towed to a local shop, and they determined the engine had failed. Rae Anne Morris told me she would help me resolve this and would also send me a loaner vehicle in the meantime until my truck got fixed. Also, agreeing that this truck should have never been sold to me. ( well the loaner never happened). She also mentioned that the vehicle they sold me had a warranty that would cover my engine repair. After 5 months of waiting for an answer with no truck and very little communication from Renee, The warranty company told me that my claim would not be covered since this was a pre-existing condition and the dealership should never have sold me a bad vehicle. Please do not trust this dealership. read more

I have never run into such blatant in your face fraud. The first sales guy was Tony. I asked Tony a few questions and I could see over the phone he was squirming for an answer. So next I got Gary Bac, General Manager on the line. There is a button to the side of the advertised vehicle that says "E-Price" So I figured this overly priced $23K+ car might actually be a little cheaper if I just push the button. So I pressed the button. Instead I got an email for some nonsense enhancements I could apparently add to the vehicle for approximately $1900. I laughed. When I mentioned it to Tony he couldn't answer the question and that is why he passed me off to Gary. So Gary and I had the usual conversation for a used car dealer...while i was looking for a little lower price and he assured me this was as low as they could go. But actually Gary and Kenny Ross Ford were going to go much, much lower. Virtually criminal!! As I hummed and hawed over the 400 mile trip (each way) to Pittsburgh, we had very little additional conversations while Gary tried to get me a loan. Finally he notified me that I had only one approval and the payment was $679 a month at 21% interest. I balked at such a gouging. I also asked him for an invoice type document that broke everything down. Apparently unbeknownst to me, he had slipped in such a document, while I was thinking it was just the laughable response they gave me to having pushed the "E-Price" button. This document was actually the breakdown of what I was being charged. The car that was originally advertised at $23, 903 was now $26,447 before usual fees. I questioned them about the discrepancy and the response was also fraudulently conceived from the beginning. After checking for other negative reviews I was not the only victim in similar shock of their corrupt practice. The exact same thing over and over. The sale price they listed on the document was called "Market Value Selling Price" which means some fictitious value of appraisal BEFORE they supposedly had just lowered the price. Now that was a complete lie since I apparently called about the car immediately after they listed it and they hadn't even posted any pictures yet. The ad never said reduced price at all. The price they had written down on the document I received was not the advertised $23,903. And this fraudulent amount was going to be the basis for calculating the taxes to follow as well. Then they also added the $1900+ for their added features because they already had installed them into the car and I could not decline them trashing this otherwise low-mileage ALL Factory Ford car. So now the phony $24,500 became $26,447. By the time their Doc Fee and "Non Tax Fee" and PA sales tax fee was added, the price of the car was $29,197.94. These guys are a fraud. They say they add these additional devices to every single used car...whether you want it or not. But yet they don't bother to add the cost to the advertised price of the vehicle until check out time. It is supposed to be the surprise..."E-Price"! I told them what they could do with their car and that I was contacting the PA Attorney General's Office for such a charade of deception. There was more to mention about the intentionally deceptive demeanor of the sales rep which only made me more suspicious. I was suppose to travel a week ago but postponed it until I understood why it all seemed fishy. So I thankfully decided not to rush it. I told them if they wanted to sell me the 2018 Taurus Limited at the price of $23,903 that they had advertised (+ fees), I would buy it. They refused!!! Yes...cc: to PA Attorney General's Office... Zero is the only real score read more

This dealership gets lots of very positive word of mouth. My experience is different. I bought a 2005 F350 DRW last summer. I took a trip to Tucson towing my motorcycle in an enclosed trailer. Turns out the turbo was fried when I bought it. I did buy the warranty and Kenny Ross covered the out of pockets. Today, I took it to another Ford dealer who determined it needed a tie rod end and two ball joints after 10,000 miles. Do yourself a favor, trust but verify used vehicles with an independent inspection. Management promised to look into the matter, months later, nothing, crickets chirping. Hey Ben? read more

The sales dept, Don specifically was great. Their service department (Rick) makes me never want to purchase another vehicle there again! Richard Bazzy Ford service is far superior and if pricing is the same or similar I would go with Bazzy as much as I liked the sales team. There service is that bad. Nothing is coordinated or organized. I made a appointment weeks ago and stopped in a week or two before promised all would be in and it was not and they wanted to keep my vehicle for a week. What is the purpose of a appointment at that point? Rick from service has zero customer service skills. read more

BEWARE BEWARE BEWARE OF FINANCE TELLING YOU YOUR CREDIT SCORES ARE LOWER THAN THEY ACTUALLY ARE.!!!! BEWARE BEWARE BEWARE!!! SOMETHING SMELLS FISHY!!!! These shysters should be turned in to the Pennsylvania Attorney General for fraud. They have an UN-trusting individual, Ben, I believe his name was, that works in finance. Never in my life have I dealt with someone that was as shady and sleazy as him. To approach my wife and I, who are potential customers with cash in hand, and NOT tell us who the bank was that he had an approval from, is very suspecting. When you are attempting to purchase a vehicle from a dealership and they won't give you the details about the bank because, in his words, 'they help me out in a lot of ways, do me a lot of favors, and I just can't tell you who they are unless we complete the deal." WHAT???? RUN AWAY....RUN AWAY VERY FAST!!! We would never complete a deal unless we know all the details upfront. What kind of scam is he running. Also to say our payoff was $20.00 higher than it is is just plain wrong. I mean, it's only 20 bucks, but is the dealership that hard up that they have to make an extra $20, or was that just a $20 bill for his pocket???Maybe he needed 20 for lunch. I know the EXACT payoff to the penny, because I retrieved it from my bank the day of the deal before we went to the dealership. and he quoted it 20 dollars higher. SHYSTER!!!! Not only is not telling us who the bank is, suspect, (red flags are going up everywhere), but we have an approval from another bank for a loan of over $34000 at a rate of 6% and he states, "I couldn't get it to go through because there are certain parameters and if the numbers aren't right, I get little yellow triangles and it won't let me proceed." Again, WHAT??? If the numbers aren't right??? If the numbers aren't right for who?? Obviously for him and the dealership. The only positive thing about our experience was the salesman, Doug Poko. What a true gentleman. Its a shame he had to lose a deal because of a lying shyster. In all of my life buying vehicles from dealerships, including Kenny Ross in Wexford over 20 years ago, the salesman or finance person has shown us line by line what the selling price is, trade in price, price owed, etc etc, and what the final numbers are. He came out with a small piece of yellow paper in his hand and didn't show us a thing. When I put my coat on to leave, disgusted after spending 3 hours in your dealership and accomplishing nothing, he came back with some credit score forms, saying we needed to sign them because of government regulations. B.S. Number 1. I don't have to sign anything unless I'm purchasing from you and 2. the credit score you say was mine, is definitely not mine. I can GUARANTEE my score is 70 points higher than he said it was, and YES I do have a copy of it. Don't tell me my score is not what it really is, shyster. I'd say that's FRAUD!!!!!!! This guy either has NO CLUE when he's talking with potential customers, what he's even talking about, or is just a flat out liar. My guess is FLAT OUT LIAR in an attempt to deceive the buyer and make the dealership more money. We ended up purchasing a 2012 GMC Acadia Denali from another dealer, a very reputable one, with a fantastic rate through 1st National Bank. Needless to say, Google,Yelp and Dealer Rater, is the way to go, to let others know....RUN........RUN AWAY VERY FAST, something definitely smells fishy. read more

This is probably the worst store I ever went to, I drove 30 min to go there to look at a used truck. The truck wasn't running so he offered to show me another truck and that one ended up already sold. We ended up making a handshake deal when the truck got back to running condition. I called multiple times the next day with no return call, when I finally got through I was told they sold it that mourning. I said I was going to leave a negative review and I was threatened that they would do the same to my business. I guess that's what I get for trying to purchase a vehicle through them. read more

Worked a deal with Mike for 2 solid weeks on a truck. We agreed to a price, my husband was supposed to stop & sign papers but got tied up at work a half hour longer than usual. Upon arriving to sign the paperwork on the truck & price we agreed to, good ole' Mike sold it out from under us. Shame on you Mike! As a salesman, you give Kenny Ross a bad name. Unfortunately we had to make a purchase on another truck that I wasn't even interested in, but at least Dave didn't sell this one out from under us. (Truck didn't have the same package or incentives & of course we had to make some concessions, but at least the other salesman wasn't as tactless as Mike.) Be careful who you purchase from. read more

*** Beware - Soldiers, Sailors, Young military families, Veterans... everyone ... Beware. Something is not right at Kenny Ross Ford Used Cars *** If I could rate this dealership a "Zero," I would. Do not buy a vehicle from Kenny Ross their tactics are unscrupulous, if not downright deceitful. If they will treat me, a retired O-6 with excellent credit and a six figure civilian income and my wife the exceptionally poor way they did, they will treat you and your family the same way or worse! Don't believe me? What should be obvious to everyone reading my account of my poor treatment and looking at other reviews, there is no response any ware by Kenny Ford to apologize or respond to other poor reviews on Yelp to try to make things right. Here is the story: I found a used 2019 VW Beetle with low mileage online on the Kenny Ford website. I live in Florida and Kenny Ford is in the Pittsburgh area. I talked with the sales person multiple times in 1 day. I secured a loan through USAA and offered to pay $6000 down in cash. They wanted to have me finance through their bank. I was told they would hold the car while I got everything sent over from the bank. I sent the sales man the "USAA Dealer Funding Request" proving to them I secured the loan and agreed to pay the agreed upon price. While I was waiting for the salesman to "talk with his Sales Manager," I dropped about $250 on the airline ticket to fly up there. Then the sales man called me back and said "someone else was working a deal on the car and could I pay cash?" I said "No, I could pay cash, but I already used my credit to secure the loan with USAA Saving Bank, but I was willing to have USAA Bank wire them the down payment of $6000 immediately to secure the deal and hold the car. Then silence...for several hours. The salesman finally called me back that evening and left a message ... the car has "supposedly" sold. Now forward fast three days later and I get an advertisement email from Kenny Ford that this same vehicle was available at the same price that I offered to pay three days prior. I contact the online sales group and they confirm the car is still available according to their computer. Hmmm. Please everyone, don't subject yourself and your family to this dealership. God forbid, you mistakenly buy a car from them and now use them for service.... you will be subjecting yourself and your family to more unscrupulous dealings... I wish I had gone to Yelp and checkout this dealership before, but my wife really loved the car. Don't make the same mistake I did. My family and I were treated badly and you will be too. read more

Thanks Kenny Ross Team! My salesman Doug, finance guru Ben and paper pusher extraordinaire Jim for making this happen. Great experience! read more

Kenny Ross Ford - Thank you to my salesman Doug Poko, finance guru Ben Scott and best paper pusher Jim Vacha. Thanks for making it happen! - Car Dealers Near Me - Adamsburg, Pennsylvania

Possibly the best dealership in Pennsylvania. Great staff. Honest, caring and fair. They beat everyone's deal and did it with a smile. No hassle, no pressure, just an enjoyable experience. John Muchow deserves an extra shout out. Go see them!!!! read more

This was my worst experience buying a car ever. The car I was going to purchase was advertised for 900.00 cheaper on Cars.com and they would not honor that price. The sales manager added all these extras and told me I had to purchase the car with these extras and I had no choice take it or leave it. He stated I could be charging you over MSRP like other dealers. So I was being forced to buy Theft protection, Caltex appearance protection and Kahu GPS. That I did not want totaling 1593.00. So not only did they false advertise the price of the car and not honor it they were forcing an upsell. So we had our credit pull decided to deal with the upcharges because who know how long it would take to find another car. We agreed on a deal I am getting in the car to leave and then I get the call. This car has been sold and the other one was hit on the way to our dealership. So they made me jump through hoops all day on a car that was already sold. What dealer doesn't know their inventory? Who would talk to a client all day about a car they didn't even know if they had it. Buyer Beware! read more

I had a great experience at Kenny Ross. Donald Presock was a great salesmen and was a pleasure dealing with. I highly recommend him when purchasing a vehicle. read more

Traded my really nice 2006 Ford Mustang GT (my sweet ride for 4 years) to them this past week and was told by the sales manager that the car had 3 codes coming up and would be basically unable to sell it. He offered me $4,000 for trade on a car that was valued by KBB for $7,600 to $10,101. I was distraught. I told him I was expecting somewhere around $8,000 for the car and I couldn't take so low. He re-offered $5-5,500. I told him $6,000 was the best I could do. He came back a third time and said that "because we were return customers, he would slide it in for us - EVEN THOUGH it was un-sellable with all of the problems the codes showed, and a horn that didn't work". I thought he was saving me. This afternoon, my wife was checking to see if the Mustang was listed - even though the manager said it would be sent to an auction - and saw it listed for $12,100! So, the car that was in bad shape, with a horn issue, and codes, is now listed for DOUBLE what they gave me. The answer I got was that they always put it on for 120% value (meaning it is worth $10,000) whether it is through the garage or not. Even so, they are either selling a car with problems for $6,000 over what they gave me to some unsuspecting person, or there is little wrong and they are going to make over $4,000 on the deal. I was lied to and cheated. I will never be back. read more

Excellent job by the service Dept @kennyrossford in adamsburg pa. My F150 was back to me sooner then expected and it looked like it just came off the showroom floor. Excellent job boys. read more

I am a 25 year old 1st time dealership buyer ...(former craigslist car buying pro) (not a fake reviewer) After spending several days visiting different car dealerships in the area and dealing with cranky ,egotistical, know it all pretty boy lazy salesman I am THRILLED that I stopped into kenny ross ford Tuesday morning. (Tuesday Dec 26th) I walked in the door and was greeted by Doug Poko. His first question was "what can I help you with today". I told him that I was interested in the used 2011 honda pilot. He just got back that morning from a long vacation so he wasn't yet aware that it was on the lot. He went and got the keys and we went to check it out. It was an as is no warranty vehicle. I can truly appreciate that he was looking over the same types of things I was (paint, wear and tear, etc.) He wanted me to be aware of any small defects of the vehicle (which there were hardly none surprisingly after 110k miles). He then allowed me to take a nice test drive and was concerned that this was still a good used car (which in fact it was) That genuine integrity alone sold me on the car. Not being pushy or talking about a sale...he was to busy focusing on feeling how it rides, engine, transmission etc. He didnt know it yet but i was $old on it. As we went back and forth joking while talking $$ he made it fun (felt like he was working for me not against me for a fair price. I'll admit I was a stubborn Mule but he made it FUN. Yes I said fun. I bought the vehicle with confidence. Previously to walking into kenny ross I planned on walking after talking and maybe coming back. But he kept my attention. I planned on visiting 2 more dealerships but doug had me sold. Thank you Mr. Poko. Financing was quick and easy and very straight forward. I will be a personal lifetime customer and plan on buying all of my business vehicles through Poko at kenny ross. When he retires I am pulling him off of the golf course to sell me my vehicles lol. Last note for the chairmen at kenny ross...please take good care of whoever is doing your detail work they're the best around...compared to smail, toyota gbg, star, cochran, and many others I visited. read more

My husband and I bought a new Ford Fusion a few years ago which we were able to purchase at dealer cost as my father-in-law was a Ford employee. We were told that our car would come with a moon roof among other options. We didn't care one way or the other about a moon roof but as we liked the model we said okay. We were told that the car would be in on a Monday. The salesman called us on Monday morning and said that our car had mistakenly been traded for another Fusion in a different color with an outlying Ford dealer. He said he had informed his manager that the car was promised to us and that they would have it returned and we could pick it up two days later. We didn't think anything of it as his explanation sounded reasonable. We picked up the car and were very happy with it. Recently the moon roof began to leak. As it was past the warranty period I took it to a reputable local body shop to have to leak fixed. The body shop manager noticed there were three slight dents along the edge of the moon roof (which we had never noticed) and mentioned that it had probably happened when the DEALER installed the moon roof. He said the dealers often install them as they are a popular option and a cash cow for the dealers. I told him that the car had come from the factor with the moon roof. He checked by running the VIN number which lists the options installed at the factory and found that indeed the moon roof had NOT been factory installed. I now know that the "story" of the car mistakenly transferred to another dealer was completely bogus. They installed the moon roof so that they could make more money as we were getting the Ford employee discount. As far as I am concerned their actions were complete bull****. Over the years we have purchased 7 or 8 cars from this dealership but I will never set foot in that place again. read more

My 2013 Ford Taurus had the steering serviced as well as oil change and state inspection done. When I picked it up there was an immediate and constant squealing coming from the car that wasn't there when it was taken in. My wife called and they apologized and said bring it back and they would look at it and got her a rental car. So far everything was handled great. They said it was because there was a brake clip installed improperly on a rear tire and that was causing the problem. I changed the brakes myself before the car was taken into the shop and figured they looked at it and it must have been a mistake on my end but if that stops the squealing then it must have been the correct assessment. This was all done at no additional cost. After picking it up the car is still making a squealing noise but it comes and goes. I called in a week after picking it up to tell them about it. I had to talk to Ron Bettencort and then to Geoff Jordan. They said since the steering was the only thing serviced, unless there was a part that Kenny Ross did work on it would be my responsibility. I stated that my car left there squealing and Kenny Ross had me bring it back and told me it was fixed but still making the noise, so if they felt "responsible" enough to bring it back in the first time for no charge why is it different now. The response I got was that "WE DID IT AS A GOOD FAITH GESTURE BECAUSE YOUR WIFE HAD A NEWBORN BABY..." I had to laugh and asked if that is seriously a reason why that Kenny Ross does things differently for people that have 10 month old babies? He said yes because they were concerned for safety reasons especially when a baby is involved... I guess the second time around they don't care anymore? He offered for me to bring the car back in and they would do a visual inspection to make sure if it wasn't a material defect since it wasn't genuine ford parts (If so then I would be responsible.) I asked if that was the case then wouldn't that of been seen when they were looking for it the first time. He told me that not all technicians understand the chemical composition of the numerous compounds used in brake pads and the effects compression has on them and he would have someone that does. I asked him then if he is saying that not all his technicians know how to diagnose a healthy brake pad, to which he told me yes and I shouldn't put words in his mouth. He kept asking me what I expected from Kenny Ross. I told him I brought my car in and when it left it was squealing. When I called back, Kenny Ross felt there was reason enough to attempt to repair the reason, without charging me. Now when it is doing the same thing, just not as frequently, Kenny Ross is saying unless it was something they did service on then they are not responsible for. Which I think is wrong. They told me they fixed a problem and it isn't fixed. When I told him that obviously bringing it back would be wasting both of our times, just that if anyone asks me I would not recommend Kenny Ross, he told me he doesn't appreciate me threatening him. When I laughed and said I am not threatening I am just telling people me opinion and wouldn't recommend Kenny Ross he told me I was blackmailing him... During this call I didn't know if I should be mad or laugh at the stupidity of what was being said. So basically I would not recommend Kenny Ross for anything unless I guess you have a newborn baby. But if you do, don't go for brakes because not all technicians know what a good brake looks like. Also don't mention you won't recommend Kenny Ross because you will be accused of threatening and blackmail... read more