This is an amazing assisted living Facility in Fox Lake…read morewhere residents can feel like they're "home". Staff goes above and beyond and they have an amazing activities department.

Don't trust them. They'll sell you by being all sweet and kind and then when your loved one moves…read morein, has a behavior associated with the population they help service, they'll kick your loved one out and tell others but NOT you. If you state you know "all about xyz", then you should understand all that comes with it, right? There should be no shock, right? Their staff is unfamiliar with the disease, cannot handle their residents, and then you're left trying to find somewhere else that IS fit. And we sure did. So perhaps I should count my blessings? I think so!

Library Terrace has been a God-Send for our family. We are now blessed with the peace of mind that…read morecomes with knowing our Dad is safe and well-cared for. We tried what we could to keep him at home. Senior delivery meals were often found half eaten. The turnover with in-home care was so frequent we were never confident or comfortable having so many different people coming and going. He wasn't eating healthy meals, he wasn't staying hydrated, he was at risk for falls, and he was either sleeping or watching TV most of the day. His quality of life was gone. Life has changed for Dad. He is getting regular, "home-cooked" meals; he exercises daily, he participates in activities with other residents and keeps updated on current events. His Suite and the surrounding common areas are well-appointed, but homey. The number of suites is small enough that he knows all of his neighbors and the staff. Activity Director Robin has become a member of the family; Campus Nurse Sarah is attentive to anything that he needs. He remarks regularly on how quickly a staff member arrives when he calls - even if it is just to open the twist off cap off a drink. He has his own Suite decorated just as he likes it; the grounds are beautiful and provide an opportunity for bird watching and gardening. He is truly living in a community and I can't begin to say enough about his new home.

The issue I have is that many of the staff is very rude here, both in person before the COVID-19…read morehit and even now in the way they communicate on the phone but what scares me more than that is their response to the reporting of rude behavior. They seem to find a way to either covertly turn the blame around, make excuses or boast that despite your complaints that basically they are still the best assisted living facility in the area... if they are that is very sad. Their building is fairly nice for the most part from what I can remember and they speak great when you are moving someone in but if only that energy could be somehow put into genuinely consistent customer service and resolving complaints.

NEVER GO HERE! terrible place, understaffed and the CNA's do not care about you. Let you sit and…read morewait to use the bathroom over an hour until someone came. As for the billing staff, I am being charged for what they call an "incontent" package. As they explained diapers which I never used. Also, they bill you to rent the wheelchairs. Terrible management. After 2 weeks they wanted me to leave because I was non weight bearing. I did not even live in the state of IL and Michelle basically said sorry we are not a hotel. You can come back when you are able to walk. They billed me over 12,000 for 4 weeks stay and are still trying to bill me for things I never used. I feel bad for the people that do not check their bills . STAY CLEAR OF THIS PLACE

My mom was battling cancer and was put in hospice care. From the minute we arrived at the facility…read morecare providers were by our side every step of the way. She was under the care of Journey Hospice in the Victory Lakes rehabilitation building. The facilities are well run, very clean, and the grounds are beautiful. The staff that we worked with couldn't have been more accommodating and caring during our delicate situation. My family and I have nothing but positive things to say about The Village at Victory Lakes and Journey Hospice care.

Free at last I now get 64 antenna channels not just 5…read moreNo more powdered eggs and Luke warm food. I eat whatever I want. No more bug infested mattress. No more disrespect by a nurse that just dislikes you because you called her CNA daughter uncaring and useless. No more escape alarms from 5:30 am til all hours. Loud in every room. No more loud shift changes at 6:00 am. No loud talking outside your door at all hours. No more uncaring CNA"s No more medicine mistakes. No more mandatory get up between 6:30-7:30 rise and shine until after lunch. Some had to sit up asleep in their wheelchair for 7+ hours. No revenge actions from a nurse who hates your non compliance. No more "no" you can't see your own doctor. No more mandatory showers or a male can giving me a shower Getting out of there was way harder than it should have been. They stopped me every which way. No more imcompatant doctors. No more nursing home rules they expect you to know. They are probably glad to see this smart, non compliant patient. If this is a repeat, its because no wasn't sure the first one went through.

all of the staff are courteous and friendly. they take care of you like you were a family member…read more i have been in various nursing homes for over 11 years and hillcrest is the best by far

Oak Hill is a very lovely place, My mom has been calling it home for at least a couple years…read more I am a regular visitor, mostly everyone knows me and I love to stop and to chat with the residents and staff. There is a lot they offer to everyone, there's daily programs, bus trips on Tuesday and Thursday, special entertainment, students who come weekly to interact with everyone. Participation is encouraged, but not required, everyone is different, after all. I encourage my mom to participate and they usually have someone come and escort her to activities. Mom has had her medicine well managed, and I felt that wellness staff has been attentive to my mom's needs for care as they come up: from monitoring her heart to helping her brush her teeth and cleaning her room. I've worked with the Financial side of things, discussing what's next when mom transitioned from private pay to Medicaid and adding their dental coverage, and new medical plan. I love that everyone can have their pets, my mom has her kitty salsa, everyone is welcome and everyone is celebrated for what they can do. I've been impressed with their transitioning throughout the Covid pandemic, keeping the residents safe and Covid free. This has been so very difficult! Maybe things aren't always perfect, we are but human. I see that the team at Oakhill from the Kitchen, Leas, Wellness Center, Housekeeping, front desk and everyone in management, work hard and care for everyone. I feel like they make a special effort to give the residents a good experience every day. I'm there so frequently, people are always telling me stories about my mom. There has been some management changes due to retirement, and I think once everyone's adjusted it will be wonderful to see the new ideas from everyone. Oak Hill has a bright spirit about it, I definitely recommend it. check out their facebook page to see the many events that they have. Their focus is the residents. The residents also have a resident's council that gives ideas and opinions of what they'd like to provide input into. I am glad my mom lives here. I highly recommend checking them out!

My Mom stayed here for 6 months. We found the management team rude, slow to respond, disorganized,…read moreout of touch with the resident needs, lacks experience and compassion, and were extremely difficult to work with. The nursing staff denied receiving emails that it was proven they had received, resulting in delays in care. They regularly had issues with managing medicines, and when we attempted to engage them, it took several days to respond to inquiries. The finance team refused to acknowledge their error, and then treated us rudely like we were at fault, and showed absolutely no compassion during any interactions. The general manager was rarely in the building, and failed to engage with us when we had issues with the management team. From a facility perspective, the 1st floor hallway always smelled like urine, and there were several weeks where temperatures in the resident rooms were under 60 degrees and they refused to turn on the heat or provide space heaters, blaming it on the costs. If there was any bright spot during her 6-month stay, it was the housekeeping, receptionist, and dining room teams - at least they were friendly.

I missed my appointment due to a confusion with the days. They lack empathy, compassion and…read morekindness.

I tried to become a new patient, They canceled my first…read moreappointment without telling. I then tried to call a few times to get things figured out and each time the office staff would put me on hold, it became so annoying to get answers or contact them that I just quit attempting, then got a call back and set an appointment, they never got back to me about insurance, so I didn't go I figured I'm not going to something I have no details about. They I received a call , the office lady told me that I should've called, which she's right but I got no help from you guys so not giving help by calling and letting you know I wouldn't be there. Bad overall experience

Great facility for anyone with Dementia or Alzheimer's care needs.read more

Great care. Professional, kind, caring, effective. Flexible scheduling and ability to get in…read morequickly when needed. All team members are fantastic! Friendly and pleasant atmosphere.

I went to this clinic looking for insight into my health issue as well as treatment modalities such…read moreas ultrasound or massage to alleviate pain. I received neither. The assessment by the physical therapist was the shortest and most one point limited eval I've ever had. Extremely frustrating and disappointing. Please do yourself a favor and take the time to find a therapist that will help you. Unfortunately for me, Team Rehab isn't the place.