NEVER GO HERE! terrible place, understaffed and the CNA's do not care about you. Let you sit and…read morewait to use the bathroom over an hour until someone came. As for the billing staff, I am being charged for what they call an "incontent" package. As they explained diapers which I never used. Also, they bill you to rent the wheelchairs. Terrible management. After 2 weeks they wanted me to leave because I was non weight bearing. I did not even live in the state of IL and Michelle basically said sorry we are not a hotel. You can come back when you are able to walk. They billed me over 12,000 for 4 weeks stay and are still trying to bill me for things I never used. I feel bad for the people that do not check their bills . STAY CLEAR OF THIS PLACE

My mom was battling cancer and was put in hospice care. From the minute we arrived at the facility…read morecare providers were by our side every step of the way. She was under the care of Journey Hospice in the Victory Lakes rehabilitation building. The facilities are well run, very clean, and the grounds are beautiful. The staff that we worked with couldn't have been more accommodating and caring during our delicate situation. My family and I have nothing but positive things to say about The Village at Victory Lakes and Journey Hospice care.

Free at last I now get 64 antenna channels not just 5…read moreNo more powdered eggs and Luke warm food. I eat whatever I want. No more bug infested mattress. No more disrespect by a nurse that just dislikes you because you called her CNA daughter uncaring and useless. No more escape alarms from 5:30 am til all hours. Loud in every room. No more loud shift changes at 6:00 am. No loud talking outside your door at all hours. No more uncaring CNA"s No more medicine mistakes. No more mandatory get up between 6:30-7:30 rise and shine until after lunch. Some had to sit up asleep in their wheelchair for 7+ hours. No revenge actions from a nurse who hates your non compliance. No more "no" you can't see your own doctor. No more mandatory showers or a male can giving me a shower Getting out of there was way harder than it should have been. They stopped me every which way. No more imcompatant doctors. No more nursing home rules they expect you to know. They are probably glad to see this smart, non compliant patient. If this is a repeat, its because no wasn't sure the first one went through.

all of the staff are courteous and friendly. they take care of you like you were a family member…read more i have been in various nursing homes for over 11 years and hillcrest is the best by far

Staff is very caring and helpful, and the facility is small and friendly with almost a family…read moreatmosphere. Management at this location, however, is often unresponsive; if it weren't for that it would rate another star. Also, with a few mostly minor improvements it could be made more elegant.

Friendly, knowledgeable, prompt service and the only supplier I could find that was able to get…read moreHumana Medicare advantage to pay for my equipment.

Run away don't be fooled. Den of people who take your money and don't stand by there word. Any…read moreplace would be better than a family of people who only take money who don't care about the lies they tell. Beware if you get taken by fancy words and then you only have yourself to blame.

Oak Hill is a very lovely place, My mom has been calling it home for at least a couple years…read more I am a regular visitor, mostly everyone knows me and I love to stop and to chat with the residents and staff. There is a lot they offer to everyone, there's daily programs, bus trips on Tuesday and Thursday, special entertainment, students who come weekly to interact with everyone. Participation is encouraged, but not required, everyone is different, after all. I encourage my mom to participate and they usually have someone come and escort her to activities. Mom has had her medicine well managed, and I felt that wellness staff has been attentive to my mom's needs for care as they come up: from monitoring her heart to helping her brush her teeth and cleaning her room. I've worked with the Financial side of things, discussing what's next when mom transitioned from private pay to Medicaid and adding their dental coverage, and new medical plan. I love that everyone can have their pets, my mom has her kitty salsa, everyone is welcome and everyone is celebrated for what they can do. I've been impressed with their transitioning throughout the Covid pandemic, keeping the residents safe and Covid free. This has been so very difficult! Maybe things aren't always perfect, we are but human. I see that the team at Oakhill from the Kitchen, Leas, Wellness Center, Housekeeping, front desk and everyone in management, work hard and care for everyone. I feel like they make a special effort to give the residents a good experience every day. I'm there so frequently, people are always telling me stories about my mom. There has been some management changes due to retirement, and I think once everyone's adjusted it will be wonderful to see the new ideas from everyone. Oak Hill has a bright spirit about it, I definitely recommend it. check out their facebook page to see the many events that they have. Their focus is the residents. The residents also have a resident's council that gives ideas and opinions of what they'd like to provide input into. I am glad my mom lives here. I highly recommend checking them out!

My Mom stayed here for 6 months. We found the management team rude, slow to respond, disorganized,…read moreout of touch with the resident needs, lacks experience and compassion, and were extremely difficult to work with. The nursing staff denied receiving emails that it was proven they had received, resulting in delays in care. They regularly had issues with managing medicines, and when we attempted to engage them, it took several days to respond to inquiries. The finance team refused to acknowledge their error, and then treated us rudely like we were at fault, and showed absolutely no compassion during any interactions. The general manager was rarely in the building, and failed to engage with us when we had issues with the management team. From a facility perspective, the 1st floor hallway always smelled like urine, and there were several weeks where temperatures in the resident rooms were under 60 degrees and they refused to turn on the heat or provide space heaters, blaming it on the costs. If there was any bright spot during her 6-month stay, it was the housekeeping, receptionist, and dining room teams - at least they were friendly.

I have going to this office for almost a year now, I would not want to go anywhere else. They make…read moreyou feel very cared about. I would like to say this is not a place that will put up with a lot of lateness. You have to show them you are serious if you want to be treated here. That's if quality care is important to you.

Carol Kessel made me beg and cry for help after TMS didn't work…read more she really lacks empathy. i believe she was 24 when i saw her and the tms guy was 21, and the desk staff was 21 also. the staff is inexperience and doesnt acknowledge you when you walk in. they'll even get up and leave. i made payments but they can't find them. they just sent me a email saying i owe but no date, not an offical bill, no insurance info, just call this number to pay. its funny cuz i did pay for 3 tms tx and now they want more money without explinationl. the desk girls are rude. bansal get young people and probably pays bad because staff changes.

I was very pleased with the NP and entire staff. They were very pleasant and professional…read moreespecially given I had a fever. They took the time to listen to me and prescribed medication that was badly needed. Would go back.

I recommend this Urgicare over all the rest of Urgent cares. The Staff here actually care for and…read morecare about the people they treat. There is a difference between just getting treatment and being cared for. The knowledge and professional courtesy the staff treat you with stands out from many other health care providers. On a more personable note, I have been in a doctors office with a health concern and was told directly by a doctor he doesn't have the time to address the issue to make another appointment. Never has Urgicare told me or any family and friends this. They make sure you have the treatment you need and address any concerns that might have. I no longer go to a clinic where I sit and wait forever to be seen by a doctor that rushes through an appointment because he is to busy. I will always go to this Urgicare! Health Care that actually cares. Ahmad Fuad is the best!

My Mom stayed her for about two years. She had to leave because she could no longer afford to…read moreprivately pay for care. Since her departure, she's been at several other facilities, and none have compared to the compassionate care and support she received at Sunrise. The Sunrise staff truly excel at ensuring the well-being of their residents. They go above and beyond to meet the community's needs. The facility is well maintained, vibrant (even amidst challenging Covid conditions where they had to think creatively to offer group activities), and the management staff is active, visible, and engaged in the day-to-day community operations. The Director is an excellent communicator, she is fair, and willing to think "outside the box" to find solutions. I highly recommend this place for your loved one!

I recently moved my mother from another assisted living home in the area. The home was brand new…read moreand beautiful and I felt it was a good choice for my mom. After close to two years of frustration, numerous meetings and not seeing any changes I met with Sunrise. I decided to move my mom to sunrise even though we were in the middle of COVID. If was the best thing I ever did. Not just according to me but also according to my mom. Sunrise has it dialed in and all the things that used to frustrate me are gone. The CNA,s have spent time getting to know her. My mom says she feels like they really take an interest in getting to know her. My advise to anyone who is looking for assisted living in the area, don't be fooled by the shiny penny. It is the concern and care for the family member that is most important. Thank you Sunrise for giving me peace of mind.