It's really too bad that I can't give more than 5 Stars! I am so impressed with the showroom floor--neat, clean, accessible, and lots of samples! But more than that, my experience with Xavier Marmier was truly great. He is patient, kind, not pushy, and available to answer whatever questions I may have. The installers were also friendly, quick, and did a fabulous job! I give The Floor Store not only 5 Stars but my business, and I will confidently recommend them to others! Thank you! read more

Xavier was very helpful and oversaw the project from beginning to end. The luxury vinyl plank flooring was terrific and matched beautifully with our original flooring. Highly recommend the Floor Store in San Rafael. This was our third project with them. them. read more

I went here looking for a new floor in our foyer, hall and kitchen after a leak in out laundry room. Josh greeted me and allowed me to pull out samples of Coretec . I must have looked at 50 samples. I was never pushed to make a decision are to hurry up. Josh was there to answer all my questions and gave me estimates on the different choices. I finally picked the item I wanted. Josh came out to measure my space and give me a final estimate. He was efficient and pleasant to deal with. Anytime you do any remodeling it is stressful but Josh made it a lot less stressful. read more

The Floor Store - Flooring Near Me - San Rafael, California

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David Ramsey, in the San Rafael Floor Store brings a refreshing and kind approach to design. He has incredible taste and his caring and compassionate attention to your project will not disappoint. As a veteran Interior designer I can say that David provides white glove customer service! read more

My husband and I have worked with Chris Gibson from the Floor Store in San Rafael for several projects in our home, and I have to say, he always makes sure the experience is easy, stress-free and positive from start to finish! Our most recent project was small, but Chris gave it the same attention and caring as always. We will definitely be back for our next project! read more

Jonathan came by on time and was extremely efficient. Got done in no time, couldn't ask for better service. Would definitely hire him again to do the job. read more

We had a great experience with the Floor Store in San Rafael, and particularly with Xavier. Xavier is a good listener, and directed us to products that met with my vague ideas. Installation was great, wonderful installation team, timely, etc. All our needs were met. We are happy with the new hardwood floors, and the new carpeting. read more

Worst customer service ever. Went in and spoke with Chris who the first time told me he was busy with a sale and to come back another day if I wanted help with a transition piece for my floor. Went back and he told me to email him the length and he'd help get it ordered. Never heard back from him. Called the store and spoke to someone who said they would take a look and call me back. Never did. Now while it was not a whole floor I needed nor did they install the original floor, if they didn't want to help me or didn't sell just transition piece they could have been upfront about it vs getting the run around. Now I will never use them when replacing a floor nor will I recommend them. read more

We had floors installed in early to mid April 2025. We returned 5 boxes of materials at the time the floors were finished and have since called Tom the store manager 7 if not 8 times to ask what the credit was and when we would be refunded the money. We chose the Floor Store over a competitor down the street as they not only guaranteed their work for life for the original owner but also said they refunded extra materials and the price point was affordable. It's July 8, and in the last 5 days we were told once again that Tom is working on it and it's "hard to get the store to credit." Not only that but we had a follow up appointment scheduled today to put in new transition pieces as the ones installed are orange. The manufacturer apparently doesn't match the wood well and the new pieces are still orange in comparison to the sandy beige floors. It took Tom 5 weeks from the April install date to bring us new transition pieces and we were still not happy as they are orange. And then waited to get the appt today and the installer said he couldn't put the transition pieces in today and needed to reschedule as Tom did not bring the correct pieces let alone he didn't have tools to cut the wood! Then there's a piece in our bathroom that already separated and Tom said the installer would fix it today. Nope, he said he didn't put the floors in himself and we needed "the original installer" to come back to fix his work since that's guaranteed. it's unbelievable. The price was lower than the competitor but this is what you get. - update: I got a hold of the District manager over Tom who works in another store and from there Jennifer T. The install manager helped. By end of day we received the credit for materials returned in April and a credit for the inconvenience. We are just waiting for the original install guy to come out with new transition pieces to see if we can find a more neutral looking transition pieces into our bathrooms. The pieces are supposed to compliment not match...Tom had the nerve to email us at the end of day and say "not my usual style." And tried to say the inconvenience credit they gave us was his idea, doubt it. It took me 10 phone calls to get Jennifer and she was great, I'm betting she's the reason we got the credit. Tom didn't try to help us in 3 months time. Also turns out none of the credited materials were logged in the system in April and our reorder of transition pieces that took 5 weeks weren't logged and never ordered. And why send the guy today to install knowing he wasn't the original guy!!! Who doesn't bring tools to a job?! It was a waste of our time. Plus Tom didn't use the system to schedule the appointment and just told us this guy would show up. Apparently that's not how it works either. Weird, right? I still don't understand how they guarantee the work for lifetime but it's just the person that put the floors in? What if he quits, who comes out to do the job, Jennifer didn't answer that and that is not disclosed anywhere else. That makes no sense. I added photos of the issues we noticed after the job was done. There is a baseboard they cut and put back up in the living room that's noticeable where it was a mistake there's a chunk out of the wood. And they put a hole in the wall that isn't easy to fix, there's metal in the wall and it cracked the plaster up the pony wall by the staircase. And sadly in the main walkway in the living room they didn't mix the pattern and put 5 boards with the same print next to one another and I see it every day. It's strange looking and in the most noticeable place. These are things we noticed after we signed off the work order. The install in April had some trouble with their time frame, miscommunication, didn't show for a day and on day 1 showed up an hour and a half late and then took a lunch an hour later!! Then they tried to leave at 2 for the day while my floors were sub floor and they were going to the dump and home. They admitted they didn't bring enough material and had no intention of laying the bedroom floor on day 1- which is what Tom told us. We had to call Tom to have their boss call and tell them they needed to get the bedroom done before they left that day. We had no where to sleep, nails were everywhere and it was a subfloor. We have a dog so it's not like we could walk on the floor. It was so bizarre. They said their time frame was not what Tom had promised us... the install was 4-5 days but took 7. read more

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A few months ago, I decided to install new flooring throughout our house. I was familiar with hardwood as I had it installed in the past. I went to a number of different flooring stores and spoke with many sales people. I had also interviewed flooring contractors. Then I went to the Floor Store in San Rafael and met Xavier. Xavier spent a lot of time with me and after three visits to the store, showed me just about every brand of wood, vinyl and laminate flooring. The store has a huge selection. Xavier is a good listener and steered me toward vinyl because I wanted something that didn't break the bank and could withstand heavy wear and tear and the occasional spilled glass of wine. He paid attention to details such as asking me about temperature variations in the house. Hearing my response, he recommended SPC vinyl as it can handle temperature changes better than other vinyl products. Xavier has encyclopedic knowledge about all things flooring. He was able to get me pricing similar to a big box discount retailer, but for a product that was far superior. I really can't say enough good things about Xavier. He is a fine person who cares about his clients and is always willing to go the extra mile to make sure you get the right product at a good price. Thank you Xavier and the Floor Store! read more

Needed new floors for my newly purchased home. Tom, Tony and Fernando at the San Rafael Floor Store were very helpful and did a great job from start to finish. Thank you! read more

I would like to share my experience with the Floor Store. I give them 5 stars. I had Mark help me through the process in the Santa Rosa location he was very helpful and professional and will be having them return to my home to put in some more flooring. Thank you, Rose M read more

I can't say enough great things about Tony Mazella. A couple of years ago I worked with him to complete a large flooring project at my house in San Anselmo (carpet and engineered flooring). We are so pleased with how things turned out, but even more impressed with the level of service provided by Tony. His dedication to the client is rarely seen in businesses these day. I'm also a Realtor and recommend Tony to my clients without hesitation, knowing they will be taken care of the way I would take care of them. Thank you Tony, you're the best! read more

We had the best experience with The Floor Store. We worked with Xavier and he was very knowledgeable and beyond helpful. He came out, gave us a very reasonable quote, and was easy to work with. The men who put in our new floors were professional and clean. The entire process from going into the store, to getting the floors put in was an amazing experience. We highly recommend The Floor Store and Xavier Marmier. read more

The new counters look great and the Floor Store fixed some minor cosmetic issues. I'm very happy with the finished product.

David Ramsey and the crew who came to our home with Guillbert and Andy was excellent! Great customer service all the way. Professional, respectful and hard working! Couldn't have had a better experience all the way! Don't hesitate and call them today. Gisela Bengfort read more

I am a Construction Project Manager and Designer and I have completed over 30 custom projects in the Bay Area. My relationship with The Floor Store is all about David Ramsey! He is the quintessential professional and is always responsive to my calls--even on his days off! Several reviews from first time remodelers state he is helpful describing processes and giving solid recommendations. I'm coming from an experienced perspective and could not give higher praise to David! Thank you, David, and the San Rafael Floor Store, for the smooth delivery of another project. read more

We've been in desperate need of new floors on our first floor and stairs. Chris Gibson was great at listening to what our needs were and what was important to us. He gave us several options and was great about steering us in the direction based on what we needed. The installers, Luis and Mark, were fantastic. They worked hard on the demolition of our old floors. They were good at communicating through the whole process. Luis took his time to ensure the bullnose and risers lined up and look beautiful. The end product is better than we had imagined. Highly recommend The Floor Store!!! read more

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We recently had The Floor Store put in new laminate flooring throughout the house. The job was just finished and we are very pleased with the results. David Ramsey, sales associate at the store, was a real pleasure to work with. David is very professional, knowledgeable, makes good suggestions to accomplish the desired job, as well as is accommodating and a genuinely nice guy. . He had excellent follow through on all requests. We were fortunate to have connected with David to guide us along the way to our beautiful new floors. The install crew, including Gilbert, and Christian, and one other were also a pleasure. They did a terrific job and finished on schedule. They were friendly, efficient, and hardworking. All in all, I would recommend The Floor Store, San Rafael particularly if one has the opportunity to work with the same people we did. Thanks Floor Store! read more

David. It's all about David. We visited several floor stores over the last week, and all carry similar product at similar prices... and with marginal to abysmal sales staff. The Floor Store in San Rafael was the only place with David. Truly knowledgeable salesperson, but more importantly took the time to ask questions and really work out what our needs were before offering answers. My wife and J have sold stuff for a living for decades so know when we meet someone really good at their job. Ask for David. read more

Thanks again Floor Store for the help we needed from start to finish.our brushed ivory color carpet with the nice pattern is just what we needed to go perfectly with the grey wall color. Thank you Chris Lyon from the San Rafael Floor store; you knew exactly what color and kind of carpet we needed! The Floor Store had a great deal as well. read more

The Floor Store - Brushed Ivory carpet goes so well with the Cape May Cobblestone color we just had painted on our walls. - Flooring Near Me - San Rafael, California

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I went into the store looking for a miracle and Chris Gibson made it happen! I needed carpet that was in stock and ready to install within a week. Everyone else was telling me it would take 2 weeks to get what I wanted. The prices were reasonable and they had quality flooring. Plus, I purchased a color that I ended up not liking and they made it so easy to switch to something that I liked more. Chris even helped me on his day off. I'm so appreciative of his hard work and efforts. I cannot say enough great things about Chris and the store. Thank you Chris! I will definitely be sending business your way. read more

We had new floors installed by the floor store. The sales person Chris was very helpful and we were able to bring a bunch of samples home to think about. He was very responsive and helpful from start to finish. The installers were fantastic, very clean and helpful, we had some unexpected challenges, but we were communicated with through the whole process and ultimately the floors turned out fantastic. read more

The Floor Store - Flooring Near Me - San Rafael, California

We had a very nice experience dealing with Chris Gibson as well as the installation team. Chris was very patient in explaining the various options and was transparent about pricing. He was able to come the very next day to do the measuring. Our installation team was professional and efficient. We are very pleased with our new carpet - it really gives our place a fresh new look. read more

The Floor Store in San Rafael did not disappoint. After dealing with a hot water leak under my cement slab, and all the stress of moving out of my home and repairing the damages, The Floor Store was one of the best experiences through this whole process. The friendly, considerate staff made deciding on my floor fun. Chris Gibson was so helpful, kind, and knowledgeable about flooring. I highly recommend The Floor Store for all your flooring needs. read more

I want to highly recommend Christopher Gibson at The Floor Store who helped me on a weekend and went above and beyond. He was responsive and helped solve an issue regarding IIC (Impact Insulation Class) in order to follow rules of HOA. What could have been a stressful situation was made much better with not only his follow up in a timely manner, but his good humor. He was a joy to work with, definitely will return to this store in the future. I also give high ratings to the carpet installers, they were equally as awesome! read more

Tom Buntin is the best. He came through with what we needed in order to be approved by our HOA. Tom is not only professional and knowledgeable when it comes to carpet, but he is very cool. I wouldn't be enjoying my beautiful carpet if if Tom didn't care. I give The Floor Store more than 5 stars. read more

My husband and I have been patiently waiting since January 23rd for our floor to be fixed. There are large gaps in our floor, a large crack in one of the boards, and scratches on our kitchen floor. We have had nothing but headaches with this process. Some of our furniture was damaged when the floor was installed along with personal belongings. We understand things happen, however the lack of response from The Floor Store is disappointing. I would not recommend this company. read more

The Floor Store - Flooring Near Me - San Rafael, California

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David in the San Rafael store was extremely patient and helpful, and an excellent sales person- coming from a salesperson who used to train salespeople. He actually asked questions...and listened to our answers and concerns, and price point. Out of the three floor vendors I visited, he was hands down, head and shoulders above the rest. Consequently, we will be buying from him. read more

I called the floor store to get an idea of how much it would cost to install wood flooring. They said $25 a SF! !!!. They are going to H.... with the lawyers. I told the smarmy rep that they were way out of the ball park. Novato Flooring is 9.00 a SF. The guy said, " if you can find it that cheap go get it! Everyone around here is around this price". People, get your flooring at Home Depot at $6.50 a SF. I hate the politics of Home Depot, but it looks like only the 1percent or corporations can afford the floor store, or legal representation. This is the post pandemic world. And I putting in 5 stars bc YELp would not let me post it with 1 star read more

We chose The Floor Store based on online reviews, and they lived up to their reputation! We are first-time homeowners and needed a lot of guidance in choosing the floors for our remodel. Chris really went above and beyond for us, explaining all of our options and coming up with multiple proposals to suit our budget. We had an excellent experience with The Floor Store and we plan to work with them again in the future. read more

Chris manager of SR store was very helpful and professional! Out of all the carpets stores near by he gave me the best price no issue willing to do! Store has a excellent selection of flooring needs! Installers were excellent courteous and professional! I highly recommend! Beyond 5 Star! read more

Worked with David on my very first remodel. He was so patient and helpful with suggestions and recommendations. The laminate I chose was actually the one he presented to me after hearing me describe what I wanted. The installers did an amazing job. I couldn't be happier with the whole experience and end result. I highly recommend The Floor Store in San Rafael. and if you can get David to help you, you're all set! read more

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I met David Ramsey at the Floor Store and immediately was impressed by his professionalism. He listened to my needs and made a few suggestions. I informed him I was in the process of working through an insurance claim. He was understanding. He made good on "every" commitment he made to me. Appointments, quotes and timing. I NEVER needed to follow up. Additionally, the install arrangements were organized and completed as promised. The install staff were clean, responsible and respectful of my home. It's rare to receive the high quality and caring customer service that the Floor Store staff provided. read more

David was a great help, and the Floor Store itself has a great breadth of options that are well organized. David went beyond simply helping me and my wife selecting the style. He went into different brands with similar look/feel and was able to work through how to create the most economical solution for me and my wife, while also getting the look we wanted and the level of durability that matched our situation (a big dog and a patio of dg that gets tracked in). Thank you! read more

By far the most helpful and inexpensive store I could find for green certified non toxic vinyl plank flooring!! I worked with Tom and he was so helpful to me. I cannot tell you what a great experience it was. Everyone should be using non-toxic floors and these guys sell them. And they don't sell them for outlandish prices. I highly recommend them. I highly recommend safe nontoxic floors to everybody! Thank you guys!! read more

David Ramsey, the sales person who helped us choose our flooring, gave us excellent service and recommendations as to the best flooring option for us. The installation was great. We love the floors. read more

Gary was very helpful and friendly when we interacted with him, both at the store and during the measuring process. The store was very inviting and we felt welcomed and comfortable knowing The Floor Store will be fulfilling our new carpet needs! We recommend The Floor Store to everyone! read more

Fantastic service! This is the letter I wrote to the owner after we got our wood floors and carpet installed! I just had to take a moment a really thank them all... Dear The Floor Store- San Rafael, I have to take a moment to write a letter to say thank you to everyone involved in helping us with our new floors throughout our entire house! First and foremost, we are so grateful we walked in that random day and met David Ramsey one of your sales associates. He was so welcoming to us. We were just going to take a peak as we were not even sure we were going to take on this project as we have a little one due very soon. He answered a few questions we had and before we knew it, we were walking out with two floor samples. My wife and I are horrible decision makers and probably would have spent years trying to pick colors and style. Mr. Ramsey was a great listener when we explained what we liked and the samples ended up being the perfect match for us. Measuring appointment, scheduling, payment and every detail was so easy with him and since I am homeschooling another little one, I felt so grateful for the flexibility and ease. It was a little too easy, that at times, I kept saying there has to be a catch in all this. However, there never was! Second, the two gentlemen that installed our hardwood floors were amazing! We felt so safe with covid precautions and their work was impeccable. They were so nice and great communicators throughout their entire time at our house as they completed the project! Never let them go! We hope the company realizes how valuable they are, cause this part is a very important piece! Third, the two gentlemen who installed our carpet upstairs were amazing as well! They worked so quickly and communication was great! Done in one day! Again, you have some amazing installers! We felt so grateful everyone kept their masks on, as I am pregnant and was extremely worried about Covid exposure for us and them. Last but not least, we love our floors! We feel like we are living in a brand new house! The quality of the floors and carpet (and padding) are outstanding. We are still so excited when we wake up in the morning and look around! Thank you to all who helped us! Especially Mr. Ramsey for making this all happen so quickly since my due date is so close. I still can't believe it's all done and how quick that was! We can not thank you enough! read more

The CEO of the company reached out to me and offered to make it right. Yesterday they finished re-installing the floor and it looks great. Thank you Floor Store for taking care of this! read more