It had been quite a while since I had last seen a dentist, let's just say that. I had noticed two…read moredifferent gray/dark areas on two of my lower teeth and was concerned about the little gap I could feel where the bottom of the tooth ended and where the gums began. First appointment was just an initial check-up and cleaning. The staff are all very friendly and the atmosphere is very relaxed. I was a bit nervous about my next appointment though, where the doc would get rid of that decay and fill it over. Never had a cavity in my life, now I'm 43 and it's all coming apart!! I went in for the fillings and wow, let me tell you - #1, I didn't even feel pain from the lidocaine injections given to numb you all up for the actual procedure. Just a bit of pressure. #2, I felt absolutely nothing during the actual removal work. And no, half my face wasn't out of commission nor did I drool or speak very incoherently lol. I do not have insurance, so I was pleasantly surprised by their prices. 10/10 will return as long as I live in this area!! NOT RELATED TO THE PLACE OF BUSINESS, JUST AN OBSERVATION FOR PEOPLE WITH NERVOUS HABITS---- However, I will warn any people with nervous habits that involve chewing or biting on your lips: the total numbness is going to cause you blisters the next day. I noticed myself doing it soon after the appointment and thought "OKAY you're going to have to stop doing that..." but alas, by the next day I had a weird looking sore on my lip where I bite it, pretty subconsciously, until now. Luckily that healed quick. But that's my own damn fault.

Great dentists and staff. Got me in for an emergency appointment after having problems with another…read morepractice.

This place is horrible they are just after big bucks. They don't accept Medicare or Medicareread more

Praise for Dr Schaefer skill can't be overstated! I walked…read morein with a cracked molar that I thought was a goner and Dr Schaefer fixed it with the most minimal discomfort. The whole office staff is excellent and professional not to mention friendly and welcoming.

When I have dental insurance, I've been coming here. I moved for a time and experienced another…read moredentist, which was totally great as well. After coming back here, I've noticed some changes. Yeah, they could update their office a bit - but if it works, it works. My issue is that, upon returning, I've had a newer dentist that doesn't have bedside manner. Very gruff, short and to the point, and not really explanatory. I can be alright with that if you're competent and good at your job. But, in the times I've been, it seems like he goes out of his way to activate my gag reflex. Yes, I have one and I warn people about it - but if you're in my mouth and then just start wriggling around, of course I'm going to gag. What was the reason for you to start doing that? And, if there is a reason, let me know - part of a gag reflex is a control thing. Also, if I've just gagged, don't ask if you can try again 10 seconds later - there's a process to gain composure and it takes time. I've worked with a bunch of dentists. The best ones operate on a consent model - "I'm going to do this now, okay?" is a very clear and powerful question. It makes the process easier and it is communicative. The hygienists here are usually pretty good. Friendly and probably trying to make up for the fact that they have someone who doesn't relate to patients well. Cleanings have been generally pretty good for me in the past few years. Quick, easy, and I'm out. I miss Dr. Burgler! Lastly, I sent in a payment a month ago yet got a reminder bill for the same payment. I'm pretty sure it's their office not processing the payment quick enough - not me having never sent a payment. So, how about a chill?

I've always been happy with Dr. Bob's - until today. Scheduling has been so difficult. I tried via…read morethe website & that doesn't work. No available appointments. Ugh!

TLDR - Dentists and Hygienists are great, the receptionist is not (don't go in early even if they…read moretext you requesting you to come in because you'll end up wasting that time in the waiting room)! I have been going to this place for the last 4 years and honestly, this is the first time I have had any issue with them. The blame goes to the receptionist because the dentists and the hygienists are actually very nice and considerate. The receptionist on the other hand, has no regard for people's time, is rude and does not own a mistake when she makes one. I had my appointment at 3 pm today. I get a message around 1:50 pm that my hygienist is free early and asking if I could come in sooner. I check my work schedule, talk to my boss and decide to go early to accommodate THEIR request. I text back saying I can be there by 2:40 pm and they reply saying OK. I get there and am asked to be seated. It is now 3 pm and I am upset that I had to get permission to leave early just to sit in the waiting area. I ask the receptionist what the point of asking me to come early was and she goes in to inquire. Apparently, even though they knew I was coming early, they gave another patient to my hygienist right before I arrived. I am not attended to until 3:10 pm so essentially I came in early for no reason. The hygienist was polite and apologized even though it is not her fault to be assigned a patient while waiting for me. On the other hand, the receptionist is extremely rude to me, does not apologize once and when I point out that they shouldn't have texted me when they weren't ready for me, all she says is "that was not our intention". Well, clearly it was because you CHOSE to assign another patient to my hygienist while knowing that I am on my way coming in early at your request. I am away from my work desk a lot more than I needed to be because of her and she takes no accountability. If the management sees this, I hope they talk to the lady at the reception so she doesn't treat anyone this way in the future.

I would give zero if I could. Billing is a nightmare. My insurance covers what Inspire already…read morehad me pay for. Then I get additional bills from "labs". DO NOT GO here. Scammers.

There's a lot to like about this place: it's in a cool, welcoming old historic home just outside of…read moreEmwood, with nice desk people who take your temp to keep contagion in check. Dr. Martinez is awesome--funny, conversational, remembers things about you from previous visits, etc. More to the point, however, when I asked during a regular cleaning about Invisalign for some cosmetic improvements to me teeth, he said that he could do a procedure (selective grinding with some additional bonding) that would accomplish the same thing for much, much cheaper. So I gave it a go: and $240 and about an hour in the chair later, my teeth look light years better than they did before. We'll see how the bonding holds up (although at that price, a couple of years is easily worth it), but I can't really imagine what else I could want out of a dentist's office.

I have not been here in several years since leaving the area. During the time I frequented D&D…read moredental I found the staff to be efficient, friendly, and invested in their patients. Dr. Martinez genuinely cares about his patients also which does go a long way. His warm demeanor and acceptance of my insurance almost entirely for all procedures had me continue to go there despite the fact that waiting for anything other than a cleaning was often an hour or more beyond the appointment time. That being said, having now been removed for several years, but still seeing dentists regularly, flossing, brushing and getting regular cleanings all of the work I had done there has deteriorated. My crown wasn't sealed and caused the tooth beneath to decay leading to a root canal and infection--- an infection that has been in the tooth long enough to calcify the roots; the fillings have fallen out broken or needed replacing. Several teeth that have been worked on have had to be repaired. While I understand that the fixes and fillings aren't permanent or guaranteed, they have all simultaneously started breaking down and seems to be too coincidental.

Nice place and friendly staff. Emailed me the x ray results…read more Highly recommend this clinic!

I was a patient of Wood Dental for 3.5 years before I moved out of the Buffalo area. From the very…read morebeginning, I was always extremely satisfied with the service and care I received. I needed deep cleanings and gum care when I first arrived; they put me on a plan where I came in four times a year for cleanings rather than just twice a year, to ensure that I received the best care possible. I had other services done, like removing/replacing mercury fillings and fixing old fillings that had cracked. I was always happy with the work done. I even received a call one night after-hours from Dr. Wood when he could tell I'd had a particularly rough time during a procedure, just to make sure I was feeling okay. I was always impressed with the technology in the office; it seemed like every time I went in I noticed something they'd added or something that I'd never seen before in previous dentists' offices. My hygienist, Amanda H, is also highly recommended. In addition to being extremely professional and competent, she would remember things about my life and ask me about them during my visits. She swore she never took notes, she just remembered! And this wasn't just because I was coming in four times a year so I was a more recognizable face; my husband only went in twice a year and she'd remember personal details about his life, too. My only "complaint" is that the patient chair in Dr. Wood's procedure room is MUCH more plush and comfortable than the normal chairs in the hygienists' cleaning rooms. Imagine the increased teeth-cleaning experience if those were located in every room!

This place is horrible they are just after all the loot in your pocket. They don't accept Medicare…read moreor Medicaid

The physicians, even the student trainees seem competent and caring. However the office practices,…read moreparticularly the phone protocols make this practice dangerously frustrating. In the two years I have worked with this practice, I have spent numerous hours waiting for office staff to pick up the phone. I am actually not convinced that anyone does answer. After repeated calls where the answering system times out and hangs up on me after 20 minutes waiting, I have learned that I need to drive to the office to speak to anyone. After a recent emergency room visit for a cardiac work up I was told to follow up with my primary care physician. Unable to make contact for 2 days, I have decided to change doctors.

I will absolutely never schedule an appointment here again. I took time off of work and because I…read moredidn't answer their confirmation call they canceled my appointment. I show up to my appointment and they said oh you never confirmed so we canceled it. Are you kidding me!!! I said I'd be there when I made the appointment and unless I call to cancel I'LL BE THERE!!! On top of that the receptionist went back and forth arguing with me on don't you have to confirm your appointments at other places...However this same place if you call to cancel the day before because your sick they won't let you. Horrible service!!!

So glad I listened to my son and went to Hertel Family Dentistry! They were able to get me in for…read morean appointment in a timely manner and fix my recently chipped tooth. They are reasonably priced and offer affordable payment plans if needed. My son is always going on about how they offer Perrier water while you wait and have fancy embossed dental cards. The care I received as a new patient was amazing. The office staff is friendly and makes you feel so welcomed. The office is clean and cozy! Will definitely be going back.