I had such a weird experience. My eye exam was very thorough. I thought I'd found my new long term clinic. Then I went to order glasses. The employee was clearly an expert and offered great ideas. But when I called to finalize, he told me that my insurance had opted not to work with them anymore. Seems they weren't paying their bills? And they also never billed my insurance? My insurance had in fact blocked them from doing so? So now I have an eye prescription I had to redo and I went elsewhere for glasses. Very disappointing. read more

May eye care years ago was great, great patient care and great office staff. After they merged with Icon eye care everything went to sh**. Icon runs a centralized call center whose staff doesn't even know where the offices are located. You can't get an appointment sometimes for months. The office never follows up with appointment reminders or reaches out to schedule a follow up appointment. They have dropped VSP for normal eye visits. I have reverted back to using the VA in Aurora than deal with Icon. which brings up another issue. Icon won't accept the VA release of medical records, you have to submit Icon's form. Theres no online form to fill out and submit like other healthcare providers have, you have to request the form from the office and FAX it. YES FAX it. Raise of hands ... who still has access to a fax machine??? Even the VA allows forms to be filled out online. Find another doctor read more

just returned from visit from May eye clinic. my appointment time was honored. The front desk personnel (Salem and Cheryl) were very friendly and helpful as was tech Lisa. Dr. Stone was thorough and engaging and was very comfortable in spending time to answer all of my questions. Highly recommended! EHS, MD read more

Trying to get an appointment for my father in law and I haven't been able to get a hold of anyone for 3 months. Messages left and no call backs either. I would not recommend anyone go here. read more

I have had an ongoing issue with a corneal abrasion that has plagued me since my infant son (who turns 21) scratched my eye at 10 months of age. Every year, it opens and I'm in pain, tearing to the point my face swells . I can't see. It's been awful to deal with. And every doctor would tell me to use warm compresses, " itlll clear up in its own". Well that never happened. Enter Dr. Nirvyk, so sweet And kind. She actually helped me, and showed compassion for what I've been going through. She even had a treatment to close my abrasion. It was fixed for a whole year. read more

Surgery went smoothly -quick & painless. Post-op, Dr. May was out of ofc. Saw Dr. Litoff instead. Shared concerns about not reading clearly. I asked if it will resolve itself once fully healed. He said no due to artificial lens. I was shocked and felt cheated. Told him Dr. May didn't tell me about this. He shook his head looking disappointed. To my understanding of his explanation, cataract surgery patients are typically older people whose vision is already significantly impaired, so losing near vision was not a topic of concern or conversation at consultation w/ Dr. May. But Dr. Litoff reassured me that he will talk to Dr. May. The objective of the "talk" was not specified, but my guess is that, based on the level of concern he showed me & being a fellow physician of Dr. May and Icon Eye Care's Chief Medical Officer, perhaps Dr. Litoff was meaning to reassure me that Dr. May's mistake will be discussed and not get swept under the rug. I feel that i was treated unethically and carelessly when Dr. May performed my surgery. Dr. Litoff advised me to just wait to decide if i want to do next surgery. The next visit w/ Dr. May, I said I said Im not getting cataract surgery on left eye. He seemed upset, said things would be so much easier if I would just get the cataract surgery. I said I do not want to lose near vision in my other eye, too and I just want eyeglasses. He did a quick evaluation to give me a prescription. I got eyeglasses at an eyewear store w/ his prescription but eyeglasses came out so imbalanced. I saw new eye doctor to get my eyes reevaluated. She was very thorough. She had me look through significantly more lenses than Dr. May did. She reviewed my records and prescription from May. Turns out the prescription Dr. May wrote was definitely incorrect. Same w/ contacts. Its just hard for me to believe that an eye surgeon, w/ the level of expertise and experience like Dr. May's, plus our last interaction, can just coincidentally provide a wrong prescription it's not even close to what it shouldve been. I really hope he didn't do it in retaliation or to make me believe that my vision is in a much worse condition than it really is. That would be so wrong... Anyway, there's no going back. I've filed a complaint to the medical board as well as the American Academy of Opthalmology. read more

UPDATE: After posting this review, Enrique, a representative from May Eye Care reached out to me to see what they could do to remedy the situation. He was very compassionate, kind, and helpful and exactly what one would want if they had had the frustrating experience I had. He offered me a full refund and promised me that the employee in question would receive some much needed training to ensure that no one else would have to endure such poor service on their prism attachments. If only Enrique had been my first contact! I am truly grateful for his help and have added a star and this update. read more

I made an appointment with May Eye Care. I missed my appointment due to forgetting about it. At no point, did I receive a reminder call, email or text message regarding the appointment. I received an invoice in the mail in January 2019 with a $25 charge for not showing to the appointment. Meanwhile, I called the office and spoke with Katie explaining to her that I would not purposely forget an appointment. I also let her know that I did not get a reminder call, text, or email. In addition, she told me she would speak with the office manager to see about getting the fee waived, and get back to me, which she did not. I recently received another invoice in the mail, and called the office again explaining the situation telling Katie that I would not just disregard an appointment. She stated "a call is a courtesy and that it is not their responsibility to keep track of customers appointments". I ask her to speak with the office manager. She stated "He is busy with patients" so she took my information down and said he would return my call, which he did not. In conclusion, I am very disappointed in the lack of professionalism of this office. We are all human and forget things in life. I have been making appointments for 40 years and have always received a reminder in regards to my appointments. I will be sure that I pass my experience along to all websites that I can leave a review on as well as friends and family. read more

REASON FOR VISIT #1: I poked my eye out. Or something like that. After a trip to the ER where I had a romantic date with a morphine drip, I was told by the Boulder Babe MD to definitely schedule a follow-up appointment with an eye doc. I didn't know any, so he suggested Dr. May. REASON FOR VISIT #2: My niece poked her eye out. Or something like that. THE YAYS 1. We both got next business day appointments. Holla. 2. There was no excruciating wait upon arrival. 3. I was way late for my nieces appointment and they totally accommodated us. 4. Dr. May is friendly but fast. He's a wham bam keep your eyes in man. THE NAYS 1. After my 911 visit, I asked about scheduling an eye exam because it's been forever since I updated my glasses, and there wasn't anything open for months. I told them I'd just go back to Lens Crafters for the same day (but less thorough) service. read more

Kevin May, MD - ICON Eyecare - Ophthalmologists Near Me - Westminster, Colorado

I liked Dr. May, but his staff is the worst! FEP Blue Vision is the eye care insurance that goes with Blue Cross Blue Shield Federal insurance. That is the largest group insurance for federal government employees. May Eye Care wants to be a preferred provider with FEP Blue Vision, but they will not install the software FEP Blue Vision uses to transmit forms from the insurance and the doctor. Without that software they have no accurate way of know what is covered by the insurance and what the insurance has paid. The staff will not work with the insurance or the client to fix billing errors. I have been over charged by a $176.00 and now have no way of getting my money back. I feel like I have been mugged after a month of trying to deal with this. Dr. May and his staff have robbed me of a $176.00!!! read more

Zoe is amazing. I was in a time crunch and she knew her job so well that I was in and out in no time. Very knowledgeable. The entire staff was amazing. read more

Extreamly dissapointed in the service of this place. I carry Cigna Insurance my significant other carries Cigna as well. Cigna offers a seprate eye insurance with Davis Vision. I made us both appointments as new Patients. We waited over a month for our appointments and the day before, we both recived a call by the same represenative who mentioned, "bad news, I do not like Davis Vision so you can not come into your appointment." I mentioned that does not make sense as this location was listed with my insurance and I carry quality insurance. She said, "sorry, cant help you." she did absolutly nothing to clarify her reasoning, was extreamly careless then hung up. (as a result we are waiting to get into a different eye doctor which is close to another month long wait.) Both my significant other called me while at work mentioning how upset he was that we were treated that way. She was working 1/12/2022 and called me at 10:52 AM. On the other hand, when scheduling an appointment, the girl was extreamly nice as well as patient with a mild interruption involving my newborn. she had e looking forward to our visit. read more

The most uncaring and rude office staff I have ever encountered when coming to a senior citizen that may ho blind ..They are more worried about Hurt owing them $60 so they refused to write a prescription for her eye drops that keeper pressures down and keep her from getting glaucoma SMH read more

The eye doctor was really nice. But there is a lady who sits in the front desk that seems really rude and made me feel like I was wasting her time while I was talking to her. It made me really uncomfortable when I was trying on glasses as she just stared at me and I could tell she was judging me. (She is the lady who sits at the part of the desk that is lower down) other than that I really enjoyed going there read more

We chose Dr. May because he was covered by our insurance company and were most happily surprised by caring staff, an excellent Optometrist and wonderful care all around. I highly recommend them for all your eye care needs. It is also nice to have an Ophthalmologist on board in case you need one. read more

I cannot say enough about this place! I have been struggling with severe eye problems for so many years, and not one Dr. has really spent the time to help me until I came to May Eye Care. I called in the morning, in tears, explaining to the receptionist how badly my eyes hurt, and that no other office has any openings until over a month out. She talked to the Dr. and they 'fit' me in just hrs later! They were so helpful and actually gave me an answer to what is going on with my eyes! Plus, they want to follow up next week! THAT'S how you take care of a patient =) read more

I was unable to order glasses as Pearson who had key was " On hold with a rep." I also wanted to order colored lenses. I was assured by phone my script lenses were ordered. I called few days to confirm.I called yester1day lenses weren't ordered. She was only person in office and unable to contact help. I have a script does anyone know an online lens company? read more

So for not so good. Dr. May seems very nice. The front office staff is NOT friendly. Twice no call the day before my visit. They would rather be "right" than help a patient. This kind of attitude upfront seems hostile and outdated. With so many choices in the healthcare field rude folks up front will cost you customers. My suggestion... just start somewhere else. When I asked to speak directly to the Dr. about the issue I had with the from desk I was told NO. So I said OK... how about Dr. Mays email so I can chat with him about these issues. Linda "office manager" Said... chuckle chuckle "we don't do that. Here you can have my email address" Linda... Why would I email you about a problem I'm having with you? " read more

My daughter came home from college and I set up eye appointments for us that were back to back. We were invited to stay in the same exam room which later was Dr. May's reason for mixing up our prescriptions. Which Dr. May blamed us for being in the same exam room. Dr. May OVER prescribed both of our prescriptions and I had to pay out of pocket for my daughters exam after she returned to college. I bought my lens and frames through his office and asked them about what if I need to refund / exchange. I was told "you have 30 days to refund". And when my prescription came back wrong due to errors in Dr. Mays exam I request a refund and it was at THAT time I was told the refund did not include the frames - OH that would have been nice to know before purchasing them. He then said I needed to hurry up because he had patients waiting but not before he told me a stupid story about his ex-girl friend and her car purchase. I had to pay $60 for a re-exam and $75 for a re-stock of the frames and it took them 5 days to credit my credit card back for the lens. So essentially it cost me $135.00 just to walk through his doors. How scary to think he performs operations on eyes. Now I can see how he can afford to take all those trips that he does. I say buyer beware. read more

Many members of my family, and myself, are long time customers of May Eye Care. That changed today. Back in April 2015 I purchased a $50.00 pair of sunglasses from May. They came with a written one year guarantee. Three months later the UV coating and mirror coating came off and I took them back and showed Melissa, the optician at May. She agreed the glasses were covered by warranty but she was unable to replace them at the time because they didn't have a same pair in stock. I told Melissa that I would keep the glasses and we both agreed that if another pair arrived, she would replace them. Today, many visits later, they had them in stock, but in a very slightly different color. I was told that they no longer made the same color as the ones I own, therefore I would have to pay $25.00 towards replacing my glasses (under the same warranty they came with in the first place!) Why? I explained that I was not going to pay for the same glasses twice, as this made no sense to me. Melissa just stared at me indifferently and obviously she didn't care. May Eye Care did not honor their product warranty. I will leave May Eye Care, and take my family with me. As a business owner myself, I would NEVER lose a group of loyal longtime customers over $25.00. Sad!! Also, prior to leaving today, I was going to order an expensive pair of Oakley prescription sunglasses, but not now. Ill take my business elsewhere. read more