Parts counter person Daniel Santore was friendly, professional, efficient, and very helpful when I…read moreneeded help. Good man on your great team! Thank you.

I've had a Mazda Protege for over 20 years. The best car I've ever had. I would recommend this car…read moredealership.

As a long time Audi driver I never thought I would be driving a Toyota. The new Toyota Crown caught…read moremy eye, and we stopped in and visited with Steve Jenkins. Long story short, we traded in our Audi for the Toyota. The process was easy... no pressure, and other than a tear for the car we left behind, a happy camper. Next up for review-Toyota Greenville Service Department.

I had a written guaranteed drive-away-price for a RAV4 and drove over 1 hour each way to get there…read moreand he tried to swindle me out of over $2,000 more than what was agreed upon. When I got up to leave, he grabbed his higher-priced form out of my hands and was rude to us. I think the business should apologize to me and to mail me a check for $100 for my time and gas. Do not go there.

From the time I parked, Service was on it. I am happy to have found this VE dealership. Thanks…read moreeveryone at Steve White VW!

Took a 2016 Volkswagen beetle in for a recall service and that was it. Completed the service within…read morea couple hours. The problem is that they will not stop blasting my email as well as everyone in my contact list and then their contact list. Much like a highly infectious disease. No matter how many times I unsubscribe they will not stop blasting me with text messages and emails. This sounds like something, an elderly person might struggle with, however I am very tech fluent and I cannot get them to stop. I know it's a business model, but it's also very unprofessional and a rather slimy tactic. If you thought, Temu or Amazon was bad with promotional ads these guys take it to another level. Beware.

My family and I have bought several vehicles from Carmax over the past 20 years with no bad…read moreexperiences. My daughter recently bought a vehicle at Carmax in Greenville. A standout employee-- Sales Manager MEGAN-- assisted us in the process. Megan was knowledgeable, professional, patient, and personable, taking time to answer all our questions. A month later, we found one of the tires had a bubble on the sidewall, and I wanted to see if the problem was covered under our service plan. I got frustrated navigating the "AI Assist" system, call trees, etc. So I finally called Megan, who explained the tire problem is not something our plan covers. While the outcome was not what I was hoping for, I still have to say THANK YOU to Megan for being accessible, remembering us, patiently listening to my problem, and taking time to explain WHY it's not covered. Personal customer service from people like Megan is the reason we shop at Carmax!

In July 2026 I had a truck brought in from another state. The communication was terrible. I had…read moreto call the dealership (and talk to the AI bot) to ask were the truck was. It took 2 weeks to receive it. They did send me a couple of texts, but it was the same one over and over with the same information. Not helpful. When I learned the truck was in Greenville (not from a call from Carmax, but because I called myself), I made an appointment to see the truck. When I arrived, it seemed to be a complete surprise! Wow, she paid $500 for the delivery and waited 2 weeks! A phone call or a dedicated salesperson is what I expected, but I got a guy that was waiting on 2 or 3 other people. We were at the dealership for FAR too long. The truck was not cleaned, we did that ourselves. Within 2 weeks, the battery light came on. I had the battery replaced at my expense, sent in the receipt the next day 8/19. I have emailed Katlin, no response. I have called several times. Finally, I got Katlin on the phone and apparently, no one has done anything about the reimbursement. Another 2 or 4 weeks to wait? A company this big should step up the customer service, especially when someone pays to have the vehicle shipped. It's probably going to be a sale at that point. Not impressed.

So incredibly disappointed in Fairway Ford service department. When you have "LIFETIME" oil…read morechanges, make your appointment and the person booking makes reference to the Lifetime Status and verifies it. You drive 50 minutes to get this done and the service technician said "there are no such things as a Lifetime of oil changes". Y'all I bought my 2021 Ford Ranger new from Fairway and paid the extra for this option, have regularly had this service performed. Now he says it Expired in March ... HOW does a lifetime service expire? SO BUYERS - BEWARE, what is promised is NOT what they deliver. Sure I could have then paid to have the service done here, but seriously, WHY would I? Fairway Ford will never see another penny from me or any of my family. Plus I will get the word out to all of my friends and folks on social media. As a side note ... when getting my oil changed at another facility, I was informed Fairway Ford did not replace my fender Clips after my last oil change. So, I now need to go out and purchase new ones.

We have just recently had a horrible experience with this dealership. I do not recommend them at…read moreall. I purchased a Ford Explorer ST online through them and they delivered it to my home in Burnsville North Carolina. I specifically asked Christine Schmidt the sales person if there were any dings or scratches on the car and she said absolutely not I assure you that it is in great condition. When the car got here the first thing I noticed was a ding in the door. Secondly, I looked at the hood and there was scratches all over the hood and at some point someone has tried to fix those scratches. I have been sick for a week and hadn't even been able to drive the car until yesterday. My husband took it to a body shop and they looked at all of the damages. They said it's going to cost thousands of dollars to fix the hood because it's been scratched and then someone's tried to fix it that didn't know what they were doing. The dent in the door can be fixed. Also she did a video and showed me the wheels and said there's a few little scuffs on the wheels, nothing major. The wheels have severe cuts in them where the tires were carelessly changed, and the tire person had scraped the wheels and put indentions in the wheels. They are going to have to be sent to a professional and powder coated again. When the driver delivered the car, I showed him the ding in the door and the scratches on the hood and he said he noticed it before he left with it. He said usually they try to fix those things and he was surprised that they hadn't. I showed him in case there was a question when I contacted them to let them know about these issues. So I finally heard back from her, and she is now accusing us of trying to fix the scratches and making the issues worse. I am completely furious. We are honest people and would definitely not lie about something like this. Like I said that's why I showed it to the man who delivered it. Beware when buying from them we had hoped that they were a respectable dealership and would help us to get these issues resolved as we were assured there was no scratches or dings before we made the purchase but now they are saying that we done it after we got it.

Jaguar noise assessment. Made an appointment…read more Was told that the car could not be seen today and they were not sure they could get any needed parts. I left.

Several other businesses recommend changing out torque converter and transmission but after test…read moredrive CBA recommended a fluid change to lubricate clutches. Worked like a charm! Thank you CBA!!

i live 2.5 hours away but I ended up conversing with a lady there by the name of Melissa C. Long…read morestory short I ended up buying from my local dealership and I felt terrible about it because Melissa had spent so much time and effort trying to make this work. This lady is absolutely wonderful in every way. If you are considering this dealership I would strongly encourage to ask for Melissa by name. If I owned a business I would definitely want her on my team.

I've purchased 5 cars from them and they are always fair and honest. They have the best service…read moredepartment in the upstate. I've tried the other Honda service departments and they were not as nice or efficient.

drove from CLT and the truck is great so far! Thank you to Sean and the team for helping me out!…read more I would recommend a friend or family member so far. will update in a few months if anything changes :)

Stopped by to look at a car and price was high for the market so walked away, then got told "you…read morelook like you're looking for a 3,000 dollar car." What?!

I want to start off by saying I found this vehicle online, and I fell in love with it. I called up…read morethe dealership to ask questions about it, and the lady that answered (Madison) was EXTREMELY patient and professional and answered every single question that I had about the vehicle's history, about the Carfax, about the auto check, about previous repairs. She gave me every answer. We texted back and forth for probably a week. I came down from NC and visited the dealership..I was blown away from the moment I got there..Madison came out of her office and greeted me, and warm transferred me to a salesman (Anthony) who got me all set up for a test drive. While I was waiting for Anthony to grab the truck and pull it up out of the rain.. I was able look around at their 1st class facility, I was able to play on their huge putting green inside the building.. they have everything someone with A.D.D. could keep busy with.. a Massage chair, a Barbershop there was even a jukebox, a kids play room, a car wash on site, a big fish tank, a massive piece of artwork on the wall mural of Jesus (was pretty cool), a dog park right outside the door...they have a cafe that serves food if you get hungry...even a food truck on property (and an Iced truck too!) But unfortunately, my test drive was during a monsoon, and I really couldn't get a good experience driving it. When I got back to the dealership I looked around inside the truck and found a number of issues, I wrote them down and before I even had a chance to ask about them ..I met Caleb the finance manager..he said we just got the truck on a trade in..and it hasn't even been cleaned yet, what are your concerns..i explained everything..he said yep! We'll fix everything.. He said we'll get started on it Monday, he had to order some parts, he and Anthony reached out to me periodically and kept me in the loop and let me know the progress.. we negotiated the price..and that was super easy, I asked and Caleb agreed.. there was no real haggling.. he just said yep! ...we discussed my trade in..he offered me double what he was supposed to...and I still asked for more...and he said..yep! We can do that!!.. when my schedule was super busy, they waited on me.. no pressure at all..no threatening messages..just a okay, " it's your truck, it's here when you're ready." Then when I was ready, they went to fill the tank with gas..and a check engine light came on..they called me and said..hey a CEL came on...we figured out the problem, we ordered the parts and it will be here next week... they saved me a trip.. called me when it was ready .. again no pressure. When I was available I went down to the dealership..and had to wait for Anthony to get there so Caleb handed me the keys and said, Go ahead and get you a better test drive, not in the rain...So I did..Came back everything was ready with the paperwork, I again asked for some proof of repairs..they provided. Then took me over to the Finance manager (Mathew) you know the "High pressure guy"... NOPE!!! He explained everything to me, he showed me some options for Warranties, and said.."you don't have to decide now, we'll give you 90 days to think it over", he even suggested that there are 3rd party warranties out there...Who does that??? How freaking awesome..what an awesome experience. I will recommend them to ANYONE..Best dealership hands down I've ever dealt with. Oh...and on the way home with my new beautiful truck, I stopped on the side of the road to add Sirius XM radio..and guess what they told me..."Dick Brooks Honda already added it for you as a gift, free for 90 days"... They are over the top!!!

I've used this dealership for the service on two vehicles in my family- a 2018 Ridgeline and a 2019…read moreHR-V-for several years. The HR-V was purchased there. I will never set foot in their dealership again after the last experience I had there. They told me I needed to replace the front control arms on my Ridgeline because the bushings were torn. I took the vehicle to another shop who specializes in Honda, and they inspected the bushings and found them all to be perfectly fine. They even took pictures showing their condition. Dick Brooks Honda wanted me to pay approximately $2000 for unnecessary work. I no longer trust Dick Brooks.

They were very accommodating and helpful repairing our 2017 VW Passat which was having starting…read moreissues. Another shop had put in a reconditioned alternator that left us on the roadside after a couple miles, which Vintage diagnosed as a dud. Replaced with factory-recommended brand and got us back on the road. I'm glad the wrecker driver from a non-associated company recommended Vintage Auto to me (they also have their own towing service). Our very positive experience won them a new customer.

Was recommended to go here to have a car looked over before buying it. They were courteous and…read moreprofessional but were booked out for almost a week. They actually recommended a competitor of theirs who they found to be trustworthy and an excellent technician too. I greatly appreciate their honesty and would have no problem sending a car to them if the tables were turned and the other guy could not get me in.