This is the place. Well-stocked. The counter people are friendly, knowledgeable, and very helpful…read more Shout out to Mary, the manager - you're the best!

I don't buy too many auto parts. Not much breaks on our cars but this is where I pick up…read morewindshield washer fluid, the mandatory can of WD-40, etc. They look well stocked and probably could sell me all kinds of things but my car is 9 years old and I don't think I've even changed a light bulb. If my car is reading this, I just want to say thank you. Don't ever change! (fyi: the next week I ran over a nail & got a flat. jinx!)

Extremely difficult to work with... They will haunt you long after they've done work for you, AVOID…read more - Fixed my alternator and battery a little over a year ago - that same alternator and battery stopped working a week ago - They said it wasn't covered under warranty because there was a pre-existing oil leak. - I called to ask to see the record showing the original reason for alternator failing. - They denied me access to this report multiple times saying they had no way to send it to me, eventhough all you need to do is take a picture of it with your phone and send it. Called corporate, talked to Director, he never called me back. Called corporate again, they never called me back. Bad company.

Staff was friendly, attentive and efficient. They were able to patch my tire for about $50.read more

I first called Autozone looking for a battery. They had one, but it was a little over my desired…read moreprice range. I asked if they offer installation and she said it's not an offered service but we can help if you need, if it's not too busy, too cold, or takes too long. She was nice and polite. I decided to call advanced auto parts as well to see what their options were. They had 4 options for the battery I needed, one of which was exactly what I wanted to spend. She suggested I order it online so I can use an online coupon and then opt for store pick up. She said they do free testing and installation as well once you get there. She offered me the part number so I could find it easily online. I got 15% off because of her tip. Thank you, Advanced! Great options, great customer service, great offered free services! I'll be calling Advanced first next time.

We recently had to stop in to pick up a car battery. The staff was friendly and helpful. We were…read moreable to pick up what we needed at a reasonable price.

I needed to replace the rear wiper blade on my Mazda. I was not able to find the correct one to fit…read morefrom their many on display, so I asked a Clerk for assistance. They asked several questions, showed me my options on screen, and offered their suggestions. I made a choice, they went and pulled the item, and I was done in under seven minutes.

I took my car to Walmart for 4 tires that I had pre-ordered two weeks in advance. I showed up…read moreprecisely on time for my scheduled appointment. There was nobody on the floor for at least five minutes, when an employee and his girl walked past me into the tire room (employees only) and got the manager to help THEM with paperwork, which took another 20 minutes, no joke. I had gotten tired of standing in front of them and decided to sit down in view of the desk. At no point was I greeted in any way. The cashier proceeded to finish with his fellow employees and started to walk back into the tire room when I asked him,"Are you the manager?", to which he agreed. He apologized for the 20 minute wait I had, which really never would have happened if someone had been at the front desk at my appointment time. I felt second-rate not even being greeted and having an employee take precedence over me. I'm not generally picky about this stuff...I don't struggle with feelings of entitlement. The manager was nice when processing my transaction, but the lack of good customer service is glaring. True, things like this happen from time to time, but really Walmart, you should be ashamed of yours. Other details...while shopping in the store I got a text that my car was ready. I came in to see my car still on the lift and the tires still being worked on. Fail, fail, fail. I was told it would take an hour to do the job...my appointment was for 1pm, I drove away at 3pm. Something just isn't right here. Cheap prices, though. The tires were adequately installed...a minor vibration exists in one tire that may be from a bad rim(new used car).

I regularly go to the Walmart Auto Center for oil changes and tire service and are very happy with…read morethier service. The staff is always friendly, helpful and professional. They not only do the service I came for, but will offer information as to issues they might find. For instance, some of the tires I prefer are not stocked by the Walmart centers, so I purchase the tires on the Walmart website (provided by independent suppliers) and have them shipped at no charge to the store. On one occasion, the sales associate pointed out that the tires' date codes were beyond the industry recommended useable life (not Walmart's fault) and that they would refund my money in full, so I could reorder. Walmart prices are usually unbeatable and their service charges are well below the average of other providers. They work on a first come first serve basis and are they are very timely (unless of course you arrive during peak hours). ....and will usually be notified your car is ready before you finish your Walmart shopping experience. Dana B. - Kittery ME

Purchased a battery for my car there two weeks ago and it was dead this morning- took it back and…read morethey would not accept return.

Their website hours are incorrect, these folks are open Monday through Friday 7:30 AM to 7 PM…read moreSaturday 7:30 AM to 6 PM Sunday 8 AM to 4 PM. Bummer to get somewhere needing an item and the hours are wrong! With all of the online services available with next day delivery you should be more on top of your game.

My front differential took a big dump on me recently, but initially I had no idea what was the…read moreproblem I just knew it was transmission related and it wasn't good. Several people recommended Paul's business so I went and spoke with him. I felt comfortable with our conversation so I had my truck towed to his shop. Long story short, Paul and his crew had me back on the road in under a week and at a price point that was not unreasonable. Throughout the experience I felt comfortable with Paul's knowledge, integrity, and abilities, and after taking my truck for a 200 mile test ride, all appears well. Plus Paul's a nice guy. Definitely a local treasure. Highly recommend. Thanks Paul.

This place is horrible Transmission cost $5800 kept bringing it in they said recalibrated and took…read morelike 3 days. Last time Paul said they have to replace the whole transmission and it was worse I think it came out of a truck in the parking lot that's still there.

Fool me once, shame on you. Fool me twice...? Ouch…read more Yes, we trusted VIP Tires & Service in Portsmouth, NH a second time. We felt certain that our previous poor experience - in June 2023 - had been a fluke. This time, VIP seemed the most convenient location for what we thought would be a quick repair: My husband saw coolant leaking from the right front side of our Honda CR-V. We assumed it was a reservoir issue. Worst case, the thermostat housing might need replacement. RepairPal and at least one other car estimate site suggested that the repair, including labor, would be between $647 and $779. Of course, we hoped for less. My husband arrived at VIP in Portsmouth shortly after 8 AM; the repair bays seemed already filled. However, the VIP mechanics were able to look at the car within about an hour. They said that the problem was related to the tubing connection between the reservoir and the thermostat. The estimate at that time was less than $500; my husband recalls it being far lower, but he's not sure of the exact figure. After that, they told my husband that they were shopping around for the best price for the needed parts. Unfortunately, many of those resources were hours away from Portsmouth. At 3:35 PM, my husband email'd me that the necessary part/s had finally arrived, and they'd begun work on our car. According to the receipt, the work was concluded and our car was out at 5:24 PM. The bill came to $1197.63. Of that, the parts came to $420.63; $849.00 was for labor. That's nearly $100 per hour for every hour that my husband was in the waiting room, even when it did not appear that the car was being worked on. Maybe all of this is fair or even a great, low price for the work that was done. Neither my husband nor I have the necessary automotive background to be certain. Past labor costs were never that high. But one thing that is certain is this: We'll use sites like RepairPal in the future. They'd not only quoted us a price nearly half what VIP in Portsmouth charged us, they also gave us the name of a nearby, certified mechanic who'd honor that quote. UPDATE: Colleen C. at VIP replied promptly. Here's part of what she said, "When it comes to our pricing, we follow what's called book time or book price... Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop. So if the repair takes our technician longer, you're not charged more. And if it takes less time, you're still only paying that fair, consistent rate. You're never billed for time your vehicle isn't being worked on." That's a contradiction in itself. On one hand, she says, "Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop." But then she says, "You're never billed for time your vehicle isn't being worked on." (And yes, I noted the EM-dash in Colleen's reply; it's often a red flag indicating an AI response.) As I said in my initial review, it appeared that VIP had called around, looking for parts necessary to repair our car. They weren't able to work on our car until late in the day. That's fine. However, the actual car repairs seemed to take about two hours. But let's say that VIP _had_ actually been working on our car every hour it had been in the shop... almost nine hours. The $849 labor fee meant a labor charge of nearly $100 per hour. To us, that seems stunning. Worse, it's far longer than our vehicle was worked on. Even if we say that it took VIP an hour to diagnose the issue, plus an hour to find a shop with the necessary parts, and then two hours to make the repair... that's four hours, adding up to $200/hour in labor charges. That labor charge is why we won't trust VIP again. The numbers just don't add up, nor does their explanation. UPDATE #2: By sheer coincidence, we were at the post office when a VIP staff member, Favian, was there. He explained quite a bit, including the extra work that had increased the cost of our repairs. So, I have - with some uneasiness - changed my review to 2 stars. Favian also explained that VIP's standard labor charges are $170/hour. That's stunning. Our regular mechanic in Orlando, Florida, doesn't charge anything close to that. UPDATE #3: We discovered that the hood release had been broken while our car was at VIP. Now, to check the oil level, etc., we have to push our fingers under the hood and find the latch to open it. So, this review is - once again - one star. My husband and I are still unhappy that we were given an estimate of less than $500 for the repair, and then - with no warning - given a bill of over $1100. For that reason, plus our 2023 experience at that same VIP location, we will not return to that shop.

I started at another tire shop (no name), but maplpppnager told me to hold on while he took two…read morecalls, and I was patience enough to walk outside and call VIP. A place I've been before last year. I was only a mile away from VIP, but I stopped. Regretted but on track now. Needed a tire balancing but did all four half the price. Thank you. I will be back. Truck rides smooth again and not Shaky....LOL