We have been here several times and done Chain Reaction, Mission Aquanaut, Tahoe '64, Family secrets (which I don't think they have anymore) and Comic Shock. We have had overall positive experiences every time! The rooms are all very well themed and do a good job of getting you into the game. The puzzles are challenging but not impossible and do a good job of relating to the location/theme/time period of the room. The staff are always friendly and helpful and we haven't had any issues communicating with them while in a room. We did have one instance where an integral part of a room didn't work and that made it so we couldn't escape, I do wish we had been given a discount on our next visit for that one. I come to play and win, having the game malfunction and prevent that was extremely disappointing. We also had one instance where a lock was not reset in the room and it definitely made it a little too easy. All in all, we will happily return here and enjoy their rooms, I just saw they have a new room we will have to try out! read more

We did Mr 80s with 4 adults and 3 children. We ran into some challenges with the size of the room(small) and the noise level. The TV plays continually and the instructions and clues are given through a baby monitor. The Tv was loud in comparison with the poor sound quality over the baby monitor and the other instructions given during the game. We had a difficult time understanding the clues. The staff was very nice and tried to be helpful. This room was surprisingly difficult and not a good room for kids as you need to have significant 80s knowledge. I think that there should be some kind of information as to age appropriateness and there should be a child price. read more

The escape rooms here were very fun and challenging. I enjoyed the intricacies of all the puzzles and riddles. Would definitely go again!

I've been to all 3 key and code locations and this final time we all went we decided to go to the new location in the parking lot of Costco. We have almost run of rooms to do so we decided why not try the new one. When we first walked in there was nobody in the front, it took a few minutes for anyone to show up. This review isn't because we did badly but because several times we asked for clues and NOTHING. No response, even after we pressed the button multiple times. This happened on several occasions, one time we waited over 5 minutes for a rude young man to come onto the speaker and pretty much yell at us because we were unable to hear him ( they little speaker was hidden behind something which made it nearly impossible to hear. It was evident who ever was working was busy doing who knows what because we decided to leave the game early and they didn't notice until we were almost out the door. Will be passing on this location in the future, I suppose it's to find a new escape room. read more

Our third visit to the Key and Code. My daughter and I did the Family Secrets Room. It's a kart more challenging when you only have 2 players. 2 brains not as good as 4-8 brains so it's much harder to escape. This was our second attempt and we escaped with just 24 seconds left. We also learned that we both earn Escape Room T Shirts when we play all four rooms. So Chain Reaction is #4. Thanks again Key and Code Team members !! read more

Key And Code - Escape Games Near Me - Sparks, Nevada

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FUN and FRUSTRATING! LOL! We came for date night. We'd never done an escape room before. Our host was EXCELLENT. She was cool, didn't make us feel dumb for needing clues and was super helpful. There is a steep learning curve your first time. But that's ok. I'd come back, but probably with another couple so we'd have more brainpower and points of view to help solve the puzzles faster. Four stars because it is kind of expensive for one hour of fun and problem solving. read more

If you make a reservation 24 hours in advance, you don't qualify for their refund of the reservation so if you're running late to the event you're left with voicemails and actual hang ups of the phone. They literally hung up the phone several times while we were attempting to notify them of our delay. It says something about the business that they are afraid to pick up the phone to talk to their paying customers. read more

Wow! We loved this experience all 4 of us. It's great for seeing how well you work with others and how well you try to solve puzzles... it was a roar o laughs as we tried nearly anything and everything to make it. We made it!!! With 22 seconds to spare in Virginia City room... our first time ever!!! We will be back. You should try it with people you like and enjoy!!! Max was great too! read more

Mr. Eighties had a great theme but not much story line. The background music was so loud it was hard to hear clues and any hints given by employees. It's a good start but needs fine tuning. read more

I have nothing bad to say about this place! Me and my dad tried an escape room together for the first time, and it was great. We chose the Tahoe 64 room, which apparently isn't a very easy choice for beginners lol. Unfortunately we didn't make it out on time, but staff member Isaiah gave us plenty of hints throughout the game without making us feel stupid for not getting it. Overall it was a good experience and we'd love to do it again! read more

I am an escape room junkie and have seen a lot of rooms in the last few years. This was my 4th time at key and code, but my first time at the summit location. The staff was awesome when it came to rescheduling us due to our mix up in location and were always helpful. I will say that I loved all the rooms I have done at Legends, but Elixer (very hard room) was not my favorite. A lot of locks and less technology than I have been seeing in a lot of the rooms, but all rooms are different and that's what makes it interesting. For a beginner, I would suggest looking at the difficulty rating before booking so that you have a chance at escaping! As far as COVID goes, they are doing a great job of sanitizing and keeping people safe! I would highly suggest an escape room to anyone looking for an hour of fun! read more

Key and Code was pretty cool but I gave it four stars due to its simplicity and the price. First, it was pretty expensive in my opinion. I think they should have a deal on the first three or something. We did Dr. Ensaine and while it was hard, padlocks were mostly used to get to the next step. I wish they included other things than those. I've seen other rooms where you "knock" a few times or "blow a candle" in a specific order. But hey, maybe I'm wrong because I haven't done the other rooms yet. The room was pretty nice though. They really mastered the ambiance. I really felt like I was in a dental office. That's another thing! They have everything but there wasn't really a "plot" or a "story" to the challenge. It was just a simple, "beat the room in an hour, you guys." Other than that, everyone was nice and they had plenty of other stuff to do while they're preparing the room. Definitely recommend! Have fun! read more

The room was fun but the help button would not work, we had to wait majority of our time waiting for a clue. Kinda a waste of money and time. read more

I have been in escape rooms were things move to open boxes etc where you can find written clues. This was all guess. No clues. Lots of guessing. No fun read more

As someone who has done over 130 escape rooms I will gladly recommend Key and Code for a good dose of quality Reno escape room fun. Great sets, large collection of themes, attentive staff and fun puzzle interactions all at affordable prices, this is a great stop if you want to get a good puzzle fix Here were the games that we've played so far Comic Shock - A great small game with a fun theme that carries out through the entire end. This room is utterly camp and has great puzzle interactions and use of props. Don't go more than three players for this game given the small blueprint. Mission Aquanaut - Aquanaut is the opposite of Comic Shock featuring a rather expansive room and a serious storyline. Lots of prop interaction and a very clever final puzzle make this worth a play Virginia City Haunt - A great spooky theme roomed that really takes you places. While other games just make the small room larger here you move on to different locations. A very thematic wild west room with a nice ending. read more

We recently did our second room here. Very nice place with fun rooms. The themes that we did were inventive and fun. The cost is good at only $24 per person. I am excited to try some of the new rooms that they have. We did an older one Tahoe 64 and got out with about 20 min remaining. I would like to see a little more technology used as opposed to just standard locks. Also the room seemed a little linear, so if we had more that 4 people there would probably be some standing around for some of the people. Still really fun and a bit of a challenge! read more

We didn't escape but the whole experience was fun and a great team event. The staff is great, really helpful and overall nice group. They were able to work with our group with payments prior to our escape date since we couldn't do a full payment online to reserve the room. Definitely something to do again in the future read more

Key And Code - Fun experience, great group event! - Escape Games Near Me - Sparks, Nevada

These owners are obviously doing the bare minimum. The tech was faulty and our experience was overall very negative. The only reason I gave this two stars was because the staff was very kind and clearly trying their best with that they are given. read more

The best escape rooms in Reno and Sparks! This place was AWESOME! To start, we have been to all of the other puzzle rooms in the Reno area. Although most of them are good, none compare to Key and Code. Here is a list of what sets Key and Code apart from the rest and why I think they are the best puzzle rooms in Reno: 1. Clean and attractive rooms and areas. 2. Extremely friendly staff. 3. More interactive puzzles (they involve digging through real objects, climbing up and through areas, using physical objects to complete rooms) 4. There are not any broken or non working items. For example in all the other puzzle rooms there is always something broken or a lock that doesn't lock or something wrong. Not here, all the rooms were flawless! 5. You don't have to use a walk talky. They constantly monitor you and if you need a clue you just ask for it. Also because hey are monitoring you, they know right where you are at in the puzzle. So at other place you might ask for a clue and then they accidentally give a different clue away because they don't know where you are at. This doesn't happen at key and code :) Love this place!!! Thanks for an awesome day of puzzles!! read more

My husband and I have been wanting to do an escape room for some time, but whenever we get time away from the kids we want to spend quality time together, not with other people. This was the only escape room that we have found that let us do it with only the 2 of us and not a larger group. We were a little hesitant at first, thinking it would be more fun with a group, but we are so glad we went! It was so much fun! And it was actually better with a smaller group - we were able to really think about it and work together. Great date night! We will be back! read more

Our first time ever at an escape room!!! 25$ a person one hour to escape. Communication and team work is the key to escaping. Their was a couple hiccups with the room as somethings were malfunctioning. The attendants were apologetic, kept track of time and gave you hints if needed. We were able to escape 23 seconds left on the clock. Definitely would recommend everyone try it at least once! Hooray for escaping read more

The Galactica room sucks. Too hard. Waste of time and money. Initial challenge set the tone------- way to difficult. It was frustrating. Should be a 7 out of 5 for difficulty. read more

Amazing experience! My daughter is an escape room fanatic and had an absolute blast! Great staff and great game! Demon barber was super fun! Thanks for the great time! read more

I'd been dying to try an escape room for a long time and looked up as much as I could on different ones in Reno before we went to Key and Code. Some of the reasons I chose Key and Code were that they could accommodate our entire family (7 of us with kids between 3 and 14 years old) and they had rooms that weren't too scary or difficult for a family with young kids. The experience was a ton of fun for me and most of the kids! It was our first time, so the learning curve was a bit tough at the beginning (even getting into the room), but we got through quite a few of the puzzles before our time was up. The staff there was great with us - very patient and encouraging as we struggled a lot, but that was part of the fun for me. My wife didn't enjoy it as much since I wanted to figure things out ourselves and she wanted more clues than I did. We did the Mission Aquanaut room and it was quite challenging for us as first-timers with young kids. The room and props and puzzles were all well-done! I think we could do better on future rooms as we get the hang of escape rooms! Next time, I'm hoping to go with other couples as a group date so we can do a little better with some other adults! read more

We booked a same day time slot here by luck since everywhere else had times that were too late for my group. But I'm so glad it turned out that way because we had an amazing time here. My group of 6 did the Dr. Ensaine room, which is said to be the most popular one. The staff was very friendly and the worker who provided us with the hints said it in a way to help us towards the answer and not completely give it away. The rooms were decorated very realistically. For instance Dr. Ensaine is a dentist's office and looked like an actual one with actual tools that would used during a visit. The problem solving and tasks were so fun to accomplish as a group, we are now eager to try more escape rooms. Unfortunately we were only in the area since we were traveling and from the Bay Area. But would love to try another one of their rooms they have to offer if ever in the area again! read more

Our family willingly got locked into the '64 Tahoe Room over the weekend and had a blast getting out! There were multiple puzzles, clues & locks to complete/open before completing our mission. Thankfully our teenagers were there for parts and some adult common sense too or we might have been locked in all weekend. ;) The gentle nudges from the staff along the way was great as they never let us get too frustrated with our lack of ideas to solve the clues & puzzles. This was a great way to have fun with the entire family & not be glued to a screen. We got out with 7+ minutes to spare too. Yay! We will absolutely be back in the future! read more

Key And Code - Escape Games Near Me - Sparks, Nevada

My friends and I did Dr. Ensaine and although we escaped we felt the puzzles were almost too simple that we over thought them! Most of the puzzles were the type to just take up time, such as counting, doing simple math, or finding a key then finding out the lock it was suppose to open was already unlocked. We did Tahoe 64 the same day and enjoyed that room so much better! The puzzles required you to think out of the box, and they were satisfying to decode! Our game master Percy for Dr. Ensaine lacked enthusiasm and made us feel kind of dumb when asking for hints :/ read more

Went here for our company Christmas party. We had a great time! We solved Chain Reaction with a little over two minutes to spare. This was the first time some of us had ever done an escape room and we can't wait to go back. The lobby could use some work it is pretty sparse with only a few places to sit and the locker didn't seem very secure. I will make reservations and take my daughter soon! read more

Escape room was not creative, not cool , it was boring ! Dull ! and the experience was blah . The intercom machine where you get clues is also hard to hear and breaks up all the time . Waist of money . read more

So much fun!!! We did dr. Ensaine and it was more in depth than we thought. Our family of 6 got out with 55 seconds left! We will go here again. read more

We love Key and Code. We have done two of their rooms and they have each been amazing. The staff are always so happy and energetic, it's is a real plus of coming here! This is definitely a fun family night out! The location is a little hard to find, but that is my only complaint. read more

I was very disappointed with my experience here, our escape room seem to have technical issues and we were not given extra time due to the issues that delayed our time figuring out the puzzles. I wish I could get my money back but oh well, do not plan on visiting again! read more

I have done almost all of the escape rooms at key and code because they are so much fun. I myself have only escaped from 2 out of the 5 rooms I have done. These rooms are so much fun to do with your family and friends. Highly recommend. read more

This is by far the BEST place in Reno if you need an "ESCAPE" we've done about 5 rooms and have had amazing experiences every time except one. After the bad experience (it wasn't the quality of the room) we had a helper that wasn't good at giving clues, didn't seem to want to be there and the room was set wrong. I booked that room for my husbands birthday and after the experience we called immediately and spoke with Wes. Wes was amazingly kind, comped our room and gave us another one for free. He kept in touch with me as he stated he would and instead of that one bad experience making us never want to go back, the way it was handled we will continue to promote and visit key and code for life. Thank you to all the staff and Wes for making this our families favorite place to go in Reno read more

I went as part of a group, and we found that the escape room was in two areas impossible to complete due to problems with the room. First of all, there was a fish tank with a key in it. There was a hole in the middle of the fish tank lid, and the key was in the far corner, making it impossible to get. The employee had to bring us a spare. Additionally you can get locked into rooms without a way back to instructions you need for the room. We ended up locked in the 3rd room of our escape room and the instructions were in the 2nd room. And finally, when we escaped, the 'escape video' did not play. Bummer. 2 stars because the theming was fun. read more

This location of Key and Code is awesome. Probably the best set of escape rooms in the area. Although, the new rooms at Breakthrough GSR are some good competition for them. Key and Codes new location in the Summit seem disappointing compared to their rooms at the Legends. I did the Merlin room at their Summit location, which left me disappointing, the decorations did not fit the theme, cheap decorations, an unreasonable puzzle, and no storyline introduced by the staff to to explain the task of the room. Hopefully these issues will be solved considering it is a new location. read more

I feel it's expensive for a group of 8 to spend 1 hr in what appears to be cheap garage sale items placed inside of thin walls but mostly, I'm appalled at the customer restroom practices, or lack thereof. We arrived early and I thought I'd better use the restroom before the rest of our party showed up. I asked where to go and the receptionist said they don't have a bathroom and you need to go to the Galaxy movie theater and use theirs... W-T-F?? So it's earlier in the morning, the movie theater is dead and I walk in, walk right by the ticket sales people and use their restroom. As I'm walking out I fully expected someone to stop me or say something and thank goodness they did not. As a business owner myself, I know you HAVE to have a bathroom inside your location for at least employees to use or you cannot get a C of O to open. Telling me, "No, we don't have a bathroom" is a lie. Now I know that buying the consumable products for a business bathroom can get expensive but I think it's very unprofessional and extremely tacky to send your customers to a completely different business to use their bathrooms and consumables so you don't have to provide them. At $24/person x 8 people I think you can afford $2 for a little toilet paper and a couple paper towels. read more

The speaker inside the room is of poor quality; unable to understand what the staff are saying when help is needed. Felt like it was too expensive. First time in an escape room and it was interesting. read more

This was our first Escape Room. We had a blast. Our game Master was amazing and helpful. We will be back.

We did Dr. Ensaine and the puzzle was definitely hard for our group but we are rookies at these, the location is great, right in the Legends shopping center. Its average priced so no complaints there. Shout out to our game master, Michael, he was super friendly and helpful. We asked for a ton of hints and we were probably annoying with that but not once did he break character and get snobby with us. Each time he gave us riddles to help us out, and the room itself had no malfunctions we just couldn't figure things out for the life of us haha. This location definitely gets the 5 stars because of the staff and customer service. They did awesome, they also seem to have a separate location on the opposite end of the shopping center that is made for larger groups (party size groups?) Try them out if you haven't, you will have a lot of fun and get some good brain exercise! read more