Great room. We have been to several other escape rooms in Reno. We were playing the Valley of the Kings room. Two adults and two 12 year old girls. Everyone had a great time. Our game master, Ella, was great. We had to call several times for clues. The only thing I would have changed is the lighting. I am over 50 and I could barely see or read the clues. Also, they do have military, veteran, first responder, and teacher discounts. read more

First time doing an escape room, went with my 12 year old daughter and we both had a great time. We did Valley of Kings and didn't complete it in time but we also were too prideful to ask for a hint. Excited to go again. The rooms were a bit dark, lanterns were provided and the ambiance was set but a bit more lighting would be helpful. Some of the clues were a bit faded and hard to read, again good for setting the stage but between poor lighting and faded clues, we spent some time just trying to actually read clues which wasn't enjoyable. read more

Pretty fun experience and the stuff was really nice. A couple of puzzles felt a bit clunky, but overall a solid 4/5.

So fun!! Did the Asylum with three total people. Always a surprise when you get handcuffed to someone and put into a cell. A few jump moments for sure! I also love escape rooms when there are multiple rooms to get into and this one had lots of rooms! Every prompt worked but the only thing to watch for was the safe. If you put in a wrong code more than three times, you have to wait five minutes for the safe to reset so you can try a new code. They also validate parking so there is no excuses not to go to the Puzzle Room. read more

Had a fun experience. Allie was our game master and they were amazing and informative. We did the Blackbeard escape room we chose to do the regular and not the expert. Hahah I swear I always feel a little dumb in escape rooms but eventually it comes together. It also can't be easy. The regular was perfect and challenging enough. We escaped with alot of time remaining. I love the theming and all the props used. A fun time in Reno. They also validate parking for 2 hours when you do an escape room. You are not allowed to take photos or videos at all once inside. There is alot of cool themes to pic from. Prices are very reasonable. Cheapest escape room I have done but theming was great and amazing. Great place to come with friends or a date. Definitely a team effort required read more

Puzzle Room Reno - Parking - Escape Games Near Me - Reno, Nevada

First timers. Went with my wife so just the two of us. Did Black Beards lost treasures - the easiest one we were told. Maybe true for some but not us. Required a few hints and didn't make it out in allotted time. We will go back to finish hopefully. Juju was our hostess and forgot the name of the initial greeter. A fun time for sure. Easy parking and clean facilities and great customer service. A good way to kill a few hours on a Saturday afternoon. read more

Really fun and Emily!! Was great Thank you definitely going back rooms were really sick read more

Helpful game master , fun room ( Egypt ) ! Room was a little too dark for us but otherwise had a great birthday time ! read more

Puzzle Room Reno - Me and gals for my birthday escape room fun in an Egyptian tomb !!!! - Escape Games Near Me - Reno, Nevada

Well ... excited from just escaping Keystones Dragon Alley yesterday that we were so hyped we book this room Blackbeards treasure 3 hours in advance. Room was interesting however started off with unwelcoming and unenthusiastic energy. This gave us have an underwhelming feeling from the start. We were able to escape ... not sure we'll back. Give the Room a 3.5 star Check in Rep unfortunately a 1 star Rep who validated ticket 4 star read more

Booked reservations on line and the communication to us was perfect! Parking in the garage gets validated so it is free! We did the pirate room. 6 of us entered and 6 survived! We actually did solve it (ok we had to ask for a hint)! Very challenging and well thought out. Will be back to try another one. read more

My family and I did a puzzle room here the other day and we had a great time. My 11 year old left asking to do another one after. Can't wait to come back! read more

Puzzle Room Reno - Escape Games Near Me - Reno, Nevada

So much fun!!!!!!! This was my first experience doing an escape room. Sign up was super easy. Five of us were led to our room. Once inside we had to get to work! It took a moment for us to get our critical thinking skills caps on but we finally managed to get in the right track (confirmed with a hint). Figuring out the first clue was the hardest. Once we got it the next clues came pretty easy. We worked as a team, leaning in each other for our individual strengths. And nobody died! LOL! Made it out with a little over two minutes to spare!!! I highly recommend this adventure for deepening relationships, team building, or just having fun!! Next time I go I'll try a more difficult room read more

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This is a great place to go with friends or family. You'll have fun working as a team and solving the puzzles. We escaped from the room called Blackbeard's Lost Treasure. I've done multiple escape rooms in different cities and this one was one of the easier ones but still very fun and satisfying when we escaped. Tip: Puzzle Room Reno is located conveniently in downtown Reno near the movie theaters and casinos. If you park in the garage on 1st street (across from the movie theaters) Puzzle Room will validate your ticket. read more

Puzzle Room Reno - Puzzle Room check in desk - Escape Games Near Me - Reno, Nevada

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My boys and I had a great time! We did the Below Ground had to ask for a few hints from our Game Master Yadi she was very friendly and helped us out. With out her help we would have been blown up! The boys had such a great time they are going back tomorrow! read more

You don't realize how fast an hour goes until you're furiously trying to escape an asylum with 5 of your best friends! We had so much fun! Thanks to game master Alyssa for the hints when we needed them the most! Sad day - didn't survive the asylum, but we can't wait to come back and try another room!!! read more

Puzzle Room Reno - Escape Games Near Me - Reno, Nevada

Fun place for an escape room. They validate parking for the 1st St. garage. The puzzles were good, and we set a monthly record for the escape time (it was the beginning of the month :) ). read more

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Had a fun time. Did Blackbeard's lost treasure and had a blast. ELLA was great. Will be back. Came back again, had XAVIER run us through the game this time and he did an amazing job. read more

Puzzle Room Reno - Blackbeards puzzle room - Escape Games Near Me - Reno, Nevada

First time ever doing an escape room, was a lot of fun! Took a few clues to get on track but our game master, Al, happily gave us little pushes in the right direction and we made it through. We did the "Below Ground" puzzle and like a true secret agent movie, escaped with 1 second on the clock!! read more

Juju was amazing when we did the asylum room! She gave very clear instructions! She was so awesome we came back a second time!

Yadi was our game master and was super nice. She was also really good at giving hints without just blatantly giving it away (which is appreciated as I was doing it with 4 children). The puzzle room was very fun and just challenging enough read more

I was invited to come here for a birthday puzzle room. Definitely recommend we had an absolute blast. There were four of us in our party. We picked the asylum theme. That is the hardest room they have there. We did not know that at the time of booking. It took us about 15 minutes to get everything started. This time included the signing of waivers, putting our items in a locker, and learning the rules of the game. The actual puzzle room is 60 minutes long. No phones or food are allowed in the rooms. For people with children they do allow you to have your stroller if the space permits. They are located downtown. You can park in the same parking structure as the one for the century theater. They validate your parking too. Super creative. I would recommend this activity for group settings, but I believe you only need a team of two to play. We made it through to the last puzzle but ran out of time before we completed it all. We lost the game but won the memories. read more

What a blast! Very interesting experience. You really have to work together to figure it all out, and everything is not what you might expect. Try it. You're gonna love it. read more

Had a great time! We did the Asylum escape room here and it was both horrifying and hard! Thank you to Chelsea for ensuring we had a great time! read more

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Came by the other day and it was an exciting visit. Booked the pirate room on Saturday morning for 12:30pm. Walked right in and staff were walking us through the whole process of the game and rules. It was my first escape room experience and I have to say, it was quite fun! Definitely have to think outside the box for this and work together as a team. The clues are easier than you think. Sometimes thinking less helps more than thinking harder. Ahahaha. You feel like a king when you crack one of the codes! Escaped with 1 min to spare! :') 121121 | Saturday @12:30pm read more

An awesome experience in a very difficult puzzle with only a 35% success rate. We solved it with 1:25 remaining Yadi was our host and she was amazing! read more

REALLY FUN!!!!! Absolutely so much fun with the valley of the king!!! We finished with 20 minutes to spare, with three people playing. The reason for my low review is the fact that there's a note in the game that says we can ask for hints and that won't count against our total for asking for hints, and yet at the end the game master told us that it was counted against us because we asked for more than one hint about it...so that seemed unfair to me. read more

So much fun we forgot we were playing a game! Felt so real lol! We laughed, we feared and used our brains so hard our heads hurt! We didn't conquer the asylum but were so close. We booked online for our large party and paid over $150 but was so worth it. There was a lot of us which made it that much more fun! We can't wait to be back with our friends and family! Parking was great as it's free with validation and hours are great they stay open late night for those fun night outings. Thank you for hosting our group! read more

Puzzle Room Reno - Escape Games Near Me - Reno, Nevada

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Came here to spend an afternoon in The Asylum with friends. While the room had potential to be awesome, there were several glitches and mishaps. The countdown clock didn't work, and we couldn't ask how much time we had left because communications weren't working well either. The people overseeing the game were clearly checked out, so when we finally asked for a hint, they gave us one for a portion of the room we had already completed instead of the part that we were actively trying to solve. Very disappointed by the experience but still managed to solve the room. Hoping to have a different experience in one of the other rooms. read more

Orion was a gem. He kept us laughing and we had a great time! We managed to escape with a ton of time to spare! read more

Puzzle Room Reno - Escape Games Near Me - Reno, Nevada

We had a great time great time experiencing "the cabin". I would have given it a 5 but our host was lacking.. We escaped the room, and thinking we would be greeted by him to congratulate our escape, he was no where to be found.. We then woo hoo'd and finally he came out of the office like we had woken him up.. While waiting for him to come back to the out of the escape room, we noticed a missing element that we never found was sitting on a table by the office.. Which explained why we had issues completing the puzzle.. We never saw him again and decided to take a pic and leave.. oh yeah. Not sure of his name because he never introduced himself. I just know he had a really long hair. read more

We had a great The experience at the puzzle room was a positive one. However they need to clean up their bathroom. I went in before our escape challenge and the bathroom was filthy and it looks a little bit on the dirty side. I almost didn't stay. read more

We had a great time here! Allie, our Game Master, did an excellent job in setting us up, explaining the rules, and making sure we had a great time. I strongly recommend Puzzle room Reno! read more

The 5 star review is for Emma, our game master for 2 rooms today! She was very enthusiastic, sweet, responsive and patient. All qualities you want in a game master. Also, I believe a staff member didn't show up so she was working double time, but she didn't let that affect our experience in the least. For the rooms themselves, I'd say 4 stars. We did Valley of the Kings and Below Ground back to back. Valley of the Kings was fun and the 2 of us were able to get out with 20 minutes to spare. Those that are seasoned at escape rooms will have little trouble escaping. Pretty logical and linear. I took 1 star off because there were a couple of mechanical issues so kind of diminished the effect of the room. It would've been cool to have those two things work. Below Ground was also fun, we escaped with 8 minutes to spare. There was another mechanical issue. Seems to be a known one as there was a little note which we did appreciate as it didn't cause too much issue to the flow of our game. Often times when something is not functioning, we have no idea and we end up losing precious minutes. Would totally come back for the other rooms! So much fun! read more

This is one of our favorite puzzle rooms in Reno. We've always found their rooms challenging, but not totally unreachable. I appreciate the thought and story they put into the escape rooms, and really like that they have a wide variety of different rooms to keep things interesting. They change up the rooms periodically to provide new challenges. Staff has always been very friendly, and each room always has an intro video to debrief you on the challenge before you enter. Overall we've always had a good experience here, and look forward to going back! read more

Puzzle Room Reno - Escape Games Near Me - Reno, Nevada

A disappointing experience, poorly executed and not maintained well enough to ensure locks/puzzles/mechanisms work correctly. This place tries and, honestly, could be good but we experienced broken equipment, incorrect clues, and repeated issues that led to wasted time. The staff was nice enough and did apologize but, even after we pointed out the inaccurate clues and broken parts, and even after they acknowledged and agreed that the room wasn't properly set up/prepared, it was made clear that they intend to continue booking this room because "no one has complained" until now... so, cool, I guess? We won't be back; there are too many other escape room options that are better maintained and properly set up. There's potential there; it's too bad they can't live up to it. read more

We love escape rooms and this one was such a blast! My friends and I did the Asylum room. We were told it was an intermediate level, but I thought it was hard! Still a lot of fun and I loved working together as a group to solve the puzzles/riddles. All the employees were friendly and we can't wait to come back again! read more

Puzzle Room Reno - Escape Games Near Me - Reno, Nevada

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The games were so fun we ended up doing 3 in a row! The employees were very helpful. Elle was amazing... gave great tips but only when we asked, which is what we prefer! She got us in immediately to do another game- if we had time we'd do them all! We'll definitely finish the rest of the games next time we're in town! read more

Had such a fun time! Chelsea was amazing! Will definitely try another room the next time we are in town!

This was my wife and I's first escape room ever and we had a blast! We did Valley of the Kings and it was so fun! Carina was a great gamemaster!! So bubbly and personable. Thanks Carina!!! read more

Puzzle Room Reno - Valley of the Kings - Escape Games Near Me - Reno, Nevada

Al was an amazing gamemaster! He was super helpful. Definitely coming back for the asylum. We did Below Ground and finished the mission. It was just enough amount of challenging and super fun. read more