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    Ace Hardware Brickell

    Ace Hardware Brickell

    3.8
    (62 reviews)
    $$

    Amazing staff very helpful. They know everything about fixing things and have a wonderful staff to…read morehelp you with any project.

    Something I absolutely hate as a consumer is walking into a store and, before I've even taken two…read moresteps inside, someone is already asking if they can help me. While it might seem polite, my experience has taught me that when they bombard you like that, it's either because they're watching you like a thief, or they're desperate for you to leave because it's a holiday, they're closing, or they simply don't want to work. Every time I go to this Ace Store in Brickell, it is a different issue. I went yesterday and the same thing happened. As soon as I walked in, someone asked, "How can I help you?" When I explained what I needed, the employee's expression immediately soured. He looked angry and led me to a line where he called over another person who had no idea what I was talking about. That person called someone else, who then called a third person. That third person was the only one who could somewhat help, but within three minutes, he became visibly annoyed. He wouldn't listen to my explanation, ignored me, and kept looking away. When he finally understood what I needed, he made a bunch of excuses, claiming the store didn't carry it or that the item didn't even exist. In reality, it does exist and they do carry it, but he actually recommended I go to their rival, Home Depot, saying they had more variety. It is shameful that a store like Ace Hardware , which is filled with such a great variety of high-quality merchandise, hires such depressing, disrespectful, and lazy people. To make matters worse, I have to go back and return the part now because the man didn't listen to me and gave me the wrong item. When I went to pay, the cashier was too busy chatting with a coworker to notice me. She just handed me the item and the receipt without even offering a bag. When I said thank you, she didn't even respond; she just kept talking to the other employee,I I stopped at the door and said "thank you" again very loudly. The man she was talking to started laughing, and she finally said, "Oh, thanks, you're welcome, honey," only because she was embarrassed. It is honestly depressing. With so many people needing work, hiring such ridiculous, difficult, and unmotivated people is a huge disappointment. Ace Hardware Brickell literally sucks!

    Dade Pump - DBA De Ruiter Electric Motor Company

    Dade Pump - DBA De Ruiter Electric Motor Company

    4.0
    (18 reviews)

    NEVER bring a modern variable speed pump motor that is a "electronically commutated motor" (ECM) to…read morethis company. ECMs are brushless DC motors now being used for energy efficient pool pumps. De Ruiter technicians have no knowledge of these and will test them in a way that destroys the motor. The windings in these motors can only be tested after disconnecting the control board otherwise the traditional testing with a megger connected to the power input terminal will give a false sign of grounded windings and will destroy the control board. De Ruiter tested my Century Vgreen motor by standard methods and the entire motor had to be replaced. I am out the cost of a very expensive pump motor.

    Just wanted to take this opportunity to praise employee Brandon. I live in California and was not…read moreable to locate the check valve I needed locally. I needed it immediately. I was apprehensive dealing with an out-of-state vendor but Brandon made the whole experience a positive one. From my first phone call with him I felt confident with his ability to take care of my order. He was very professional, knowledgeable and user friendly! He researched the various options and immediately responded so we could make a decision on the part I needed. The order was just one small item but he was devoted to solving my issues and made sure I got the correct item. He arranged for overnight shipping and assured me I would have it in time. It actually arrived early. In these times, it is rare to find such great customer service of this level. Brandon and Dade Pump brought back my faith in "good old fashioned" customer service!

    Key Biscayne Hardware - buildingsupplies - Updated July 2026

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