If you're a Massachusetts resident you may not want to buy a car from Dick Poulin. Not all of their sales people are up to date with Massachusetts laws and other requirements. During the test drive it was an after though to my sales person, Johnny to drive on the highway... obviously if i'm purchasing a vehicle i want to be sure it drives well on the highway? The paperwork was done improperly. When he whited things out on the forms I asked if that would pass at time of registration and he assured me it would (it didn't). I took three trips to the registrar to finally have Dick Poulin send a courier down with the correct paperwork which was only offered to me the third time i called and spoke with someone in upper management. The car itself was okay. When I originally had called about the car, I specifically asked if it had been smoked in. I had a 2 hour drive ahead of me and wanted to ask as many questions over the phone as possible... i was told that it was not smoked in. When I arrived to look at the car, it had in fact been smoked in and you could see cigarette burns around the sunroof and windows. There was also ashes left in the ashtray. It was definitely not cleaned before I brought it home though as promised. It still had french fries in the back from whomever had been driving it before me. I had it thoroughly inspected once I took it home and all things seemed legit to my mechanic. The truck light was out though so my mechanic had to replace that. Other than that everything was okay. I probably wouldn't buy another car from Dick Poulin just because of the troubles, lack of knowledge and the carelessness to even clean a car thoroughly before someone purchases it. It's not a terrible dealership though and the prices are reasonable... just have some knowledge on your belt before going. Goodluck! read more

I was happy with the service department of this dealership until 4 months ago. I went in for an oil change and software update. I waited in the customer area and went to the front a couple of times. The service staff were joking and using profane language in an area that should have been all about customer service. After the update the NAV system no longer worked. A few weeks later I brought the car back in to get this fixed. They said that I needed to change my whole panel to get this fixed and that I was lucky to have an extended warranty. I declined this and today downloaded software and fixed my NAV system. I will never use this dealership again. read more

They sold the car from under us because we wouldn't use their preferred way of payment and someone who wasn't even there yet might've. Management didn't explain well at all but the salesman was good and deserves a better dealership he was the only slightly good part if my families experience here. If you want to buy a car with a pre-approved loan going through with an electronic transfer (that is not with the dealership) from your place of choice that might take a bit to transfer dont try that here unless you want to hear "first come first serve" while you wait for the bank to transfer when you have it pre-approved and know it WILL go through. This was so stressful and really wasn't worth it as we aren't from super close by, the experience was so much time and effort for a car we really wanted and we just ended feel unfavored by the dealership with a long drive home and a loan to cancle. read more

So I'm having an issue with the uConnect system in my 2015 Ram switching sources. In other words, I'll be listening to my music via my iPhone with the bluetooth connection and it switches spontaneously to the AUX input and then switches to the Sirius/XM tab, which I don't subscribe to so it's one big long infomercial on why I should have a Sirius/XM subscription. So I go online and download the most recent software update to a flash drive and use the instructions to install the update in my car. Voila! Success! But this doesn't fix the problem. I call uConnect and they do a bit of trouble shooting and the problem still persists. I'm told I have to bring it to the dealership which is where this business comes in. I make an appointment specifically telling them this problem on a Friday so they say they can look at it Monday, so far so good. I drop it off Sunday night and specifically write my problem on those night drop envelopes telling them why the vehicle is here and what the problem(s) is (are). I get told while at work today that the car is ready. So my wife picks it up. Dropped 541 dollars because I needed the oil changed and the rear defroster re-glued. But the invoice says they charged 199.95 as 'labor' for assessing the uConnect issue. The invoice says that uConnect went to 4G service and that my 'version' is 3G. It also said I'm to call uConnect and they're supposed to send 'hardware' to reconnect. So I follow this advice and the gentleman at uConnect says that 'wouldn't have anything to do with what your telling me' and puts me through to the same number that told me I had to bring it to the dealer the first time. So I oblige this person and follow their advice which, big surprise, doesn't work and she tells me to bring it back to the dealer. Now I call this dealership back and tell them that uConnect did not agree with anything that they recommended. I also confirmed that they charged me nearly 200 dollars essentially to do....what? Labor? I wish I could make 200 dollars for making a phone call. I almost wouldn't care if the information was valid but as stated above, uConnect told me that's not the issue. So now I'm out 200 dollars and getting the royal run around if it wasn't obvious from my description above. To make matters even worse, the service guy on the phone started to say that they didn't really know what the problem with the radio was, even though I took great pains to write out the problem on the back of the drop box envelope. I think everyone is familiar with those envelopes? They ask for everything including next of kin? I guess, they just grab the keys out and throw all that vital information in the trash. Because again, it's not like the customer used it to communicate critical information about the vehicle's problems to you. And then of course above all, the veiled attitude that how dare I question their labor charge when they did absolutely nothing for that 200 dollars except make one phone call. As a 'conciliatory' offering, he tells me to bring the vehicle back and he'll 'take another look at it and won't charge me'. Gee, thanks, I really appreciate that. Because I have all the time in the world to bring it back to them to have another look at the problem they didn't address the first time they had it. I won't even mention that they didn't bother to top off my tire pressure even though I put that on the drop envelope too...oops, I guess I just did. Next time, just tell me to bring it to someone else who cares about the quality of work they deliver for the price they charge. It will save me a lot of time and aggravation. read more

Key Chrysler Dodge Jeep Ram - Car Dealers Near Me - Rochester, New Hampshire

i went in to get some parts, a new building and was greeted by an older man in the repair shop talking to a guy with a dog, which i've seen many times at the place across the street, told me where the parts dept. was so i went around the corner to find a small closet with a chair and a bell...so i went back to older man and said nobody was there he said ring bell so i did, waited ten minutes and nobody came....i went back to old guy and told me parts guy was on the phone"why isn't their a phone where the bell is"??? so, i waited and went back to old guy and he told me to have patience...so i went back and waited for ten minutes and nothing...for the twenty minutes i was there you would have thought this old guy"asshole" would have gotten up and told the parts guy somebody was waiting for him....nope!!!! i know this because i was sitting in an empty waiting room with no tv and nothing, looking to see if anyone was coming or going to help me..i know this man has worked for you for a long time but it's really sad that you have a new building and shit staff to greet people....i was going to get a couple of parts for my ram and look around at a new one but i ordered my parts on line and now i will be going to foss to look at a new truck....you should have stayed where you were and not wasted the money for a new building at least people could go in and get parts and see parts people even if they were on the phone! shitty system! i don't know about you but if someone tells me to have patience.....i'm done!!!!!!!!! that's shitty customer service no matter where you are...no matter the business! read more

Great group of guys working here! Had been in the market for a little over 2 months for a new car, Poulin was my 2nd stop in my shopping around, but it was also my final stop. Two other dealerships in the middle of my Poulin stops, I should've just stayed at Poulin to begin with. John R. and Sean D. were both incredibly helpful and knowledgeable salesmen. I never felt pressured or uneasy, they answered all of our questions without hesitation. I drove away today in my brand new Jeep GC and I'm absolutely in love. Thank you John, Sean and Poulin! Looking forward to doing business with you again! read more

Over all a good group of guys in every department. The only reason I didn't rate them a full 5 stars is they gave me one price for my trade in and then tried to renegotiate the price afterwards. read more

1st of all, seeing the same staff at a dealership, year after year says a lot about the overall atmosphere of a business, especially a car dealership. My husband and I have purchased and leased many vehicles over the years and have had pretty good experiences and one really, really bad experience (Herb Connolly Hyundai in Ma... seriously they were horrible!) and I can honestly say that we have never been treated better or gotten a better deal (we've purchased both new and used at Poulin's) anywhere else. Yes it's a smaller dealership, but the selection is excellent and you really won't find a better price elsewhere, so shopping here is a no brainer; you're getting a great deal from a dealership that cares and you're supporting a local, family owned business that employs our friends and neighbors. It's a real win, win. read more

Wonderful business with a very kindhearted team/staff!!!

I have two cars and my service performed at Poulin's. Very good service and fair prices. Nice clean shop and good service people.

I didn't actually purchase a car from Poulin yet because life gets in the way sometimes, but I did put in a request for a pricing on a Dodge Journey. I was contact really quickly by a human being, and not a computer generated spam message. He offered me an amazing deal on the car of my dreams that I would've taken, had my boyfriend not have gotten hospitalized. There was a great person on the other side, I can only imagine that it's the same in the store. They are real people trying to make the customer happy, not a company just trying to sell a car. They will get my business when we get back on our feet. read more

i called and asked about a bullitin that was on 2003 pt cruiser.i was told that the computer needed to be reflashed to correct a skip in engine. i brought car over to be have computer reflashed. i called later that day and was told that this car did not have a bullitin .i was than told the bill was 98.00. they took it upon themself to diagnose the skip without my permission . i knew that if you couldn't reflash the computer that it would need computer.i told them to only flash the computer,nothing else.they couldn't even do that but they charged me for not doing what i asked. never go there again !!! i dont like being lied to . clyde h read more

went in to have front control arms replaced. was told I didn't need them but something else was wrong. Was assured everything else was ok. Three days later the parts I originally wanted to have replaced failed.Service agreed to replace parts for free if I paid for Parts.Cost 225.00 each totaling 450.00. Picked up car and clunk in front end ,They took my money-450.00 the price of factory parts,which I insisted on and paid for- and bought aftermarket parts for 90.00 a piece and installed them. None of this was mentioned to me when I picked the car up nor was I refunded the difference in prices.When questioned the service department said they used aftermarket because they are better quality. When I refused to accept this I was told the original parts were on national back order.I was told I was being unreasonable for insisting on getting what I paid for.I told them a Dodge dealer down the street had countless pairs of the part on the shelf-something they could check with a swipe of their mouse! They agreed to refund me my 450.00 and install the factory parts that I supplied - all the time making me feel like I had done something wrong-and after they were done I was told "and when this is done, We wash our hands of you. We don't want to ever see you again." All this after they got caught doing something that I am not sure is even legal. After four different trips I am still having issues with the front end of a car that their " experts" assured me was sound. read more