If you're a Massachusetts resident you may not want to buy a car from Dick Poulin. Not all of their…read moresales people are up to date with Massachusetts laws and other requirements. During the test drive it was an after though to my sales person, Johnny to drive on the highway... obviously if i'm purchasing a vehicle i want to be sure it drives well on the highway? The paperwork was done improperly. When he whited things out on the forms I asked if that would pass at time of registration and he assured me it would (it didn't). I took three trips to the registrar to finally have Dick Poulin send a courier down with the correct paperwork which was only offered to me the third time i called and spoke with someone in upper management. The car itself was okay. When I originally had called about the car, I specifically asked if it had been smoked in. I had a 2 hour drive ahead of me and wanted to ask as many questions over the phone as possible... i was told that it was not smoked in. When I arrived to look at the car, it had in fact been smoked in and you could see cigarette burns around the sunroof and windows. There was also ashes left in the ashtray. It was definitely not cleaned before I brought it home though as promised. It still had french fries in the back from whomever had been driving it before me. I had it thoroughly inspected once I took it home and all things seemed legit to my mechanic. The truck light was out though so my mechanic had to replace that. Other than that everything was okay. I probably wouldn't buy another car from Dick Poulin just because of the troubles, lack of knowledge and the carelessness to even clean a car thoroughly before someone purchases it. It's not a terrible dealership though and the prices are reasonable... just have some knowledge on your belt before going. Goodluck!

I was happy with the service department of this dealership until 4 months ago. I went in for an…read moreoil change and software update. I waited in the customer area and went to the front a couple of times. The service staff were joking and using profane language in an area that should have been all about customer service. After the update the NAV system no longer worked. A few weeks later I brought the car back in to get this fixed. They said that I needed to change my whole panel to get this fixed and that I was lucky to have an extended warranty. I declined this and today downloaded software and fixed my NAV system. I will never use this dealership again.

Do not buy a vehicle from these clowns under any circumstances. I have a 2017 Toyota Tacoma that is…read moregarage parked with 26k miles on it. Rust is forming in the driver side door sill. It's an issue with Toyotas. I brought them in to have them fix it under a service bulletin. Toyota denied the claim as being too late - that's on Toyota not Rochester Toyota. However, the service manager never informed me of the decision despite me calling every week for a status update. In fact, he never once returned my call. I don't know if he knows how to operate a phone. The service techs all pass the buck. Very unprofessional.

Everyone was professional. They answered all of my questions and provided all the help I needed.read more

Bought my Gladiator from Larry at Tri City in 2023, he was the new guy at the time and he was…read moregreat. The new facility is beautiful, service is 10x better than it was before. Driving directly into the service department when it's raining or snowing is a game changer. Everyone's been awesome! Thank you!

Had a bit of a rocky start to getting an issue fixed on a car we had recently bought, with some…read morepassing of the buck and lack of professional communication, but Brian really turned things around and did the right thing by getting us right in and getting things taken care of, no beating around the bush. I appreciated his professionalism, his patience, and his willingness to work with us.

Update so far, lawyer has been contacted meeting next week. Someone had tried to hide a cracked rim…read morewith JB weld.... Talk about dangerous and stupid. Scoring on cam shaft and rockers, one inch of vertical play in drive shaft. Auto images sold me a total piece of shit and disguised it out didn't care to check it out thoroughly at all.

Bought a car from here about a year ago, check engine light came on while on the way home from this…read morebusiness, the owner got it fixed but was not finished for a month after the purchase. The backup camera didn't work upon purchase and the owner promised to fix it which he didn't and instead paid us the cost of the part to take it somewhere else. We were also promised a 1 year drivetrain warranty which we did not receive. Fast forward 1 year and we have had all of the electronics stop working in the vehicle, replaced radiator hoses and oil lines, and are now looking at at $6,000 bill because the exhaust manifold is cracked. Do not under any circumstances buy a vehicle from or bring your vehicle here.

Ron answered the call late one afternoon and I coasted in to his shop to get my brakes fixed on my…read moretruck. Ron was really personable, competent and honest. He and Mike worked very quickly as a well oiled team to fix my brakes and I have complete confidence in them. Would return anytime to fix anything with them

This is the best small family owned dealership I've had the pleasure to do business with.The…read moreservice center down back is run my there son who is very very knowable . They are good people who tell it like it is. The prices of their vehicules are very fair as is the repair shop. If you want excellent service that's the place to go.