If you're a Massachusetts resident you may not want to buy a car from Dick Poulin. Not all of their…read moresales people are up to date with Massachusetts laws and other requirements. During the test drive it was an after though to my sales person, Johnny to drive on the highway... obviously if i'm purchasing a vehicle i want to be sure it drives well on the highway? The paperwork was done improperly. When he whited things out on the forms I asked if that would pass at time of registration and he assured me it would (it didn't). I took three trips to the registrar to finally have Dick Poulin send a courier down with the correct paperwork which was only offered to me the third time i called and spoke with someone in upper management. The car itself was okay. When I originally had called about the car, I specifically asked if it had been smoked in. I had a 2 hour drive ahead of me and wanted to ask as many questions over the phone as possible... i was told that it was not smoked in. When I arrived to look at the car, it had in fact been smoked in and you could see cigarette burns around the sunroof and windows. There was also ashes left in the ashtray. It was definitely not cleaned before I brought it home though as promised. It still had french fries in the back from whomever had been driving it before me. I had it thoroughly inspected once I took it home and all things seemed legit to my mechanic. The truck light was out though so my mechanic had to replace that. Other than that everything was okay. I probably wouldn't buy another car from Dick Poulin just because of the troubles, lack of knowledge and the carelessness to even clean a car thoroughly before someone purchases it. It's not a terrible dealership though and the prices are reasonable... just have some knowledge on your belt before going. Goodluck!

I was happy with the service department of this dealership until 4 months ago. I went in for an…read moreoil change and software update. I waited in the customer area and went to the front a couple of times. The service staff were joking and using profane language in an area that should have been all about customer service. After the update the NAV system no longer worked. A few weeks later I brought the car back in to get this fixed. They said that I needed to change my whole panel to get this fixed and that I was lucky to have an extended warranty. I declined this and today downloaded software and fixed my NAV system. I will never use this dealership again.

A few minor mistakes ( probably cuz I have the gift of gab and distract them lol ) Any mistake is…read moreeasy to overlook as the people working there do their best to provide stellar service and are hard-working people of integrity. I do hope that each one of them sees this review and smiles. If ever feel safe enough to be in New Hampshire again, I will certainly find a way to pay them a visit just to say hi and see if my favorite people who work in sales, finance, and service are doing well :)

We are a Ford family (we own 8), so we were pleasantly surprised when we moved to an area that had…read morea Sales & Service dealership within 4miles! The Service Department set my husband & I up with distinctive Service Reps, who work very closely on keeping everything "Service" up to date and running smoothly. They have worked on all of our vehicles and are Shelby certified. We have had Great success selling them 2 Fords for resale. And after 3 trys...we finally had the Wonderful opportunity to purchase a vehicle from them. We feel lucky to have had such a great experience so far!

dealing with recall issues and I understand the stress of the whole deal but working with Christy…read moreand Paul is one of the worst experiences in customer service i have ever had. The snarky attitude and dismissive way Christy talks to people is absolutely horrible. You start to ask questions and she gets defensive and transfers you to someone else. Paul was not much better with the way he speaks down to people, then tells you if you don't like it go to a different dealership. Not the best way to deal with an already stressful situation.

From the owner: Welcome to Key GMC of Rochester! When you shop with us, you not only get the top inventory of GMC…read moremodels in the Concord, Portsmouth, and Dover areas, but a reliable finance and service center. Everything we do here is with our customers in mind, and we will do whatever it takes to make buying your next car easy and hassle-free. Feel free to reach out to us at any point if you have more questions, and be sure to shop with us online and in person. The journey to getting your next new or used car just got easier.

Peter Keravich is the most honest car dealers our family has ever had the pleasure of buying a car…read morefrom. While buying a car can be very stressful, we had no pressure, and all good information leading to the purchase of our car. Peter is there for future questions or concerns, he does not disappear. We would recommend him to family and friends as a first stop in choosing their next used car.

just one of the best auto dealers I've ever dealt with hands-down,, didn't have a lot of money to…read morespend. Peter gave me two really good deals on vehicles recommend him highly.

My husband and I both had identity theft that tanked our credit score over 100 points in just a…read moreday. I just got online after working v to rebuild it and then de ided never mind. Ken Ellis from motor city called me and asked if he could help me get a car. ( mine the transmission was going fast and had no heat or air due to squirrels) i said we'll i need to tell you what's going on first then we can de ide. I told him what happened and he says I can get you in one. I said ok I have 2 jobs so I will need to find time. He sent me an email with his hours of working so it made it easier to go around that. I sent an email back stating the day and time. He was good to go. I got there and he did exactly what he said he would do and then some. I told him I needed a car that will fit a 4x8 piece of plywood. He did it! He is absolutely the person to go see if you need a car. Hes a miracle worker. Not pushy and is funny as he()! Ill post my car . Thank you Ken!!

I haven't purchased a car in 10 years. After a lot of research, I came upon a 2020 Lincoln Corsair…read moreat this dealership. It was priced approx $3,000+ below KBB. I sent an email inquiring about the vehicle. Tom was able to respond to me almost immediately. Tom was very helpful, pleasant, and best of all... not pushy. He was able to give me a great deal of information and plenty of time to make a decision. The entire process was relatively stress free. I definitely recommend a visit

I hate my VW. It had a check engine light at 6,000 miles. Getting a loaner car was the equivalent…read moreof reasoning with a toddler (so for sake of keeping the peace I paid for a rental car out of pocket) & after getting a shutter motor replaced, the next morning the car locked with the keys in it. The VW app also decided to stop working - can't remote start, lock or unlock. How does a car lock with both keys inside & the app malfunction after getting repairs?! Worst car I've ever had. Service & sales are kind, but nothing about this experience is good.

This review is specifically about the service department. I see a lot of negative reviews about…read moresales but nothing much for the service department. I went to Rochester Volkswagen because, the day after my NH state inspection at a different shop, my check engine light came on (I know...right?) I brought it in for diagnostic and it was determined that cylinder 3 was misfiring due to a leak. They were very transparent about what needed to be ordered and what was potentially necessary. The part was ordered and after an additional appointment for installation, my car was back to working properly. It turned out that it didn't need anything additional. Was this all expensive? Of course. But the point I'm making is they didn't do anything else that wasn't necessary. They didn't lie about the car needing additional work from leak damage. I've learned my lesson. Even if the other shop is innocent, and they likely are, I will not be going back there. It is hard to trust. I will not name drop because I cannot say anything with certainty.

Just had my 330i BMW serviced at Hagan's Motor Pool, and I have to say Mike and his team are…read moretop-notch. I brought the car in for routine service and because the cupholder squeaked every time I accelerated (yes, the cupholder). Not only did they take care of the service efficiently, but they actually fixed the mysterious squeak, too. Mike greeted me like an old friend, diagnosed my "critical cupholder malfunction" with a perfectly straight face, and had everything sorted before I could even finish a cup of coffee (which I can now enjoy in peace, thanks to the repaired holder). The team was fast, professional, and a pleasure to work with. If your BMW has a real issue or just a quirky one this is the place to go. Highly recommended if you need your vehicle serviced and or fixed in any way!

Don't buy from here!!! The engine went on the car I bought from this place only 2 months after I…read moreput $7,000 dollars cash down on a car with these people and couldn't even get the owner on the phone after I let them know that it happened to discuss possible solutions to have it fixed or remedy the problem in any reasonable manner. The sales person Joe was the only one that was willing to help but the owner was completely rude, unprofessional and unwilling to even have a phone conversation with me or discuss anything until I contacted the Better Business Bureau of New Hampshire. Learn from my mistake, spend your time and money elsewhere, this business is not professional beyond surface level. Court litigation is the result of dealing with this business, I would not misinform you..if you're a consumer that works hard for your money don't get robbed at businesses like this.

Just learned they will not service or sell you a vehicle based on your political affiliation!…read more I've been a customer for years as well as my dad. My dad's been a friend of the owner for 25 years, bought and serviced many vehicles over the years. However, because my dad voted for "the other candidate" the NBAC refuses to work with him anymore. It's so sad and pathetic that this happened. A long friendship destroyed because of something so petty.

This was by far the best dealership experience i've ever had! Excellent guys here! gave me more…read morethan expected for an old Chrysler.