This review is specifically about the service department. I see a lot of negative reviews about sales but nothing much for the service department. I went to Rochester Volkswagen because, the day after my NH state inspection at a different shop, my check engine light came on (I know...right?) I brought it in for diagnostic and it was determined that cylinder 3 was misfiring due to a leak. They were very transparent about what needed to be ordered and what was potentially necessary. The part was ordered and after an additional appointment for installation, my car was back to working properly. It turned out that it didn't need anything additional. Was this all expensive? Of course. But the point I'm making is they didn't do anything else that wasn't necessary. They didn't lie about the car needing additional work from leak damage. I've learned my lesson. Even if the other shop is innocent, and they likely are, I will not be going back there. It is hard to trust. I will not name drop because I cannot say anything with certainty. read more

Giving one star because our overall experience with buying a car here has been miserable. We initially had a good experience with our sales guy Dave and purchased a 4 year old Hyundai Tucson at the going rate was for that make and model and mileage. We live in Maine and bought the car on our way down to an event in Boston, so it worked out. Legitimately 30 minutes after leaving the dealership, the check engine light turns on. We take it to Autozone and got the code reading. We are in contact with Dave who wants us to come back to the dealership (which we can't do because of other obligations and we live 3 hours away) and he tells us that they will handle it/pay for it since they don't like doing business like that. We take it to a dealer by us and get it diagnosed and it comes back at costing $2,400. Now all of the sudden Rochester doesn't know if they can approve to fix it, but they'll cover the $200 diagnostic. We go back and forth with them for weeks and they keep pushing us off and saying they will call back (which they don't) until finally they say the Allstate warranty they pushed us to buy actually covers it. We call the Allstate and they tell us it covers it. We then find out the original place that diagnosed the vehicle doesn't accept third party warranties. We call around and the only place willing to take it is 1.5 hours away. We drive it there to drop it off, and then they tell us Allstate is actually refusing to cover the issue. We then have to battle Allstate to get it approved since they told us originally it would be. Finally they agree and the part gets fixed. We have since been calling RochesterVW every week to get that original $200 diagnostic reimbursed like they said they would and every single time they either push us off or say they've sent it. That was six months ago. Still no check. On top of all that, the car didn't have any of the standard tire changing tools in the trunk. Hard to feel like we weren't completely scammed by this company. We usually buy our vehicles in cash from private sale to avoid dealerships, but this was a stretch purchase for us since we were having a baby and wanted a nice newer, safer car that wouldn't have any immediate issues since it was low milage and coming from a dealer. I strongly advise avoiding this business. read more

I hate my VW. It had a check engine light at 6,000 miles. Getting a loaner car was the equivalent of reasoning with a toddler (so for sake of keeping the peace I paid for a rental car out of pocket) & after getting a shutter motor replaced, the next morning the car locked with the keys in it. The VW app also decided to stop working - can't remote start, lock or unlock. How does a car lock with both keys inside & the app malfunction after getting repairs?! Worst car I've ever had. Service & sales are kind, but nothing about this experience is good. read more

I purchased a used vehicle in October 2025 from Rochester Volkswagen in Rochester, NH. I drove over 3 hours to purchase this vehicle. Within 48 hours of owning the vehicle, the check engine light came on. I reached out to Rochester Volkswagen. Rochester Volkswagen told me to go to my local dealership to have the vehicle checked out since I bought the extended warranty. The extended warranty did not cover the parts that need to be replaced. The vehicle came with a 3 month warranty from Rochester Volkswagen, so I asked them to repair the vehicle. At the Rochester Volkswagen request, I sent them the invoice/quote for the repairs that were required. The Rochester Volkswagen stopped responding to me once they received the invoice/quote for the repairs. Below are the dates that I reached out to Rochester Volkswagen: 08OCT25 09OCT25 16OCT25 28OCT25 30OCT25 03NOV25 11NOV25 17NOV25 20NOV25 28NOV25 03DEC25 11DEC25 This was a horrible experience. Update: The day I posted this review, the General Sales Manager Mr. Will Stergis called, texted messaged, and emailed me to resolve this issue. Below are the dates and conversation with Mr. Stergis: 14JAN26: Mr. Stergis: Please contact me at your earliest convenience! (603)332-6242 and ask for Will! Me: At this point, I prefer email in order to have documentation of our correspondence. Mr. Stergis: I understand, and I apologize for any confusion, my work email has been acting up, so it's possible things were lost in translation. Do you happen to have the Repair (RO) for the Jeep? We have no problem covering it for you. If you wouldn't mind sending it over, I can have a check cut and mailed out to you today. We truly pride ourselves on providing great customer service, and I'd like the opportunity to make this right for you as quickly as possible. Once everything is resolved and a check is on the way, I'd really appreciate it if you would consider updating or removing your review. Please let me know if you have any questions, and thank you for bringing this to my attention. Network outage occurred the afternoon of 14JAN26 and then a snowstorm delayed with getting the RO to the dealership. 20JAN26: Mr. Stergis: Just wanted to follow up and get the total for the repair order on the Jeep! 23JAN26: Me: Sorry for the delay. I attached the invoice that Capital Garage Jeep did back in October. They said no changes to the cost. I will also forward you the email from the dealership as well. 27JAN26: Me: Have you reviewed the RO? 28JAN26: Me: Have you reviewed the RO? Mr. Stergis: I did thank you for sending it to me! I am off today but will connect with my office tomorrow and get the check cut! 03FEB26: Mr. Stergis: Just confirming you got a check from us? Me: No, it hasn't arrived. 09FEB26: Me: Has the check been sent? 17FEB26: Me: I will be reinstating my negative review of your dealership today since you have not returned my emails. I never received a check even though your last email on February 02 (date was actually 03FEB26) asked if I received a check. I will be adding more details into my review as well. I am a 26 year Army veteran (recently retired) and have purchased vehicles around the country. This has been the worst experience I have had with a car dealership. I will not buy from them again. read more

DO NOT TRUST THEM! This is why used car salesmen have a bad name. A friend specifically declined a warranty. They said they removed it but then snuck in an even more expensive one. She called within hours of purchasing the car and they are giving her the run around. Shameful! read more

Absolute WORST VW service experience ever!! If I could select zero stars I would. I was given false information from staff that truly has non-existent customer skills. My car engine was stuttering. I was charged $1100 to clean carbon out of the intake manifold. The problem was not resolved. When I asked what codes were thrown during the diagnostics I was told "all cylinders were failing". Why then would the solution not include looking at and replacing the coils and spark plugs, which is what ended up being the issue as addressed by another mechanic not at VW (the code was for ONE cylinder failing). When asking what caused the issue, I was told that I do not drive my car frequently enough or fast enough (huh?). I drive on average 11-12k per year. Since when is that not enough miles driven to keep a car functioning? I was told that the issue was caused by using non-premium gas and I was told that the sticker inside my gas cap door said that premium was the requirement. What it actually says is that 87 is the minimum, so I was lied to. I worked with Cory and David. Both were fairly dismissive, but David especially was less than an empathetic "customer service" advisor when I called expressing frustration over the situation. I have never ever, across the 6 VWs I have owned been so completely let down and poorly treated by any other VW dealership. Thanks for stiffing me $1100 for an unnecessary repair that in NO way helped fix the issue. You can be assured that I will deter any of my fellow VW drivers from going to the Rochester VW service department. Anyone would be better served driving an extra hour to get service elsewhere. read more

brought my 14 passat in for an oil change, also asked for a HEADLIGHT to be fixed, and for my heat to be fixed. $270 later and they told me I had to pay another $600 for the part and service for my heat. I bought the part for $50 and did it in a half hour with 0 experience (works fine now that I did it) do not go here. they do not care and will overcharge you! over $100 for an oil change is ridiculous. read more

My experience at Rochester Volkswagen was absolutely top-tier. From the moment I stepped foot into the showroom, I was greeted by smiling faces and felt like an honored guest. I was warmly introduced to my salesperson, Mark, who joyfully presented their lineup of Tiguans to me, as I had previously asked. The test drive was personalized according to what types of roads I would be driving my Tiguan on regularly, which was a thoughtful gesture from Mark. Once I had settled on a particular trim and color, Mark introduced me to the rest of the team, namely the sales manager (Scot) and the finance manager (Michael). Both were professional and personable. The financing process wasn't stressful in the least. They were happy to work with my preapproval through my bank, and they additionally--and politely--offered to try to get me a better rate through their lenders. I accepted, and they got me a variety of offers that were competitive and appealing. Even when I decided to stick with my personal bank in the end, they were supportive and facilitated the entire process. On the day I took delivery, Mark walked me through any further setup. At my request, he happily took my picture with my new car and then offered to have the dealership post it on their social media feeds. I was delighted; I want to tell everyone about how great of an experience I had. From start to finish, buying my first ever brand-new car has been a truly wonderful experience. It was fun and not stressful in the slightest. I felt listened to and appreciated by all the staff, even the members of the service department. Rochester Volkswagen has earned a lifetime customer from me, and I make sure to recommend them to anyone looking for a new or used vehicle. read more

Great Volkswagen dealer. If you're looking for a great car dealer. They are a very good. If I was looking for a great Volkswagen, I would come here. Very friendly people here. Very good people here. Definitely a great dealer here. Great people here at this Volkswagen dealer, my dad loves this car dealership. My parents love this dealership. Very great space and close to the highway. 30 minutes from Portsmouth,Nh I think. Very great place read more

I loved my experience here. Just went in yesterday to lock down a VW Soortswagon, and it was smooth as could be. Needed delivery, as well as a few other things, and it was easily handled, and I was able to walk out the door less than an hour later with the car basically mine. (Just gotta finish the emission recalls, etc.) but I couldn't be happier. Dealt with Casey Beranger, who if you ever get the opportunity to meet and deal with, do it. She was sweet, honest and straightforward, as well as very knowledgeable about her craft. She was everything you want in a salesman! The only downside is, there is nowhere to park when you get there, they have cars everywhere. And they are right on a highway, so test driving really puts you through the paces quickly. But Casey managed to make it feel like a nice quiet ride. I highly recommend you give Casey, and the Team at VW of Rochester a chance! read more

My first negative experience related to a wheel repair and lights for a Volkswagen car. The process ended up taking 4 hours and when I drove out and went to a store I noticed that the bulb wasn't working as well as the side one. I went back and 15 minutes later they had installed at no additional cost the side bulb. What were they doing during the 4 hours? The correct answer is working on other cars while charging me for the 4 hours for my own. I don't agree with paying a larger amount for less work per car. Every time I go there and walk down to the bathroom they aren't working on the car. read more

My experience was with the service Dept Although the mechanical work was done well the customer service is rude and arrogant.

Thank you so much to Volkswagen of Rochester for selling me and amazing car with under 30k miles that would not start the very morning after I received the car. I can assure you I was ecstatic when I called and the manager, Scott to explain my concern and was told oh so nicely that there was absolutely nothing that they could do and it was now passed off into another dealerships hands. I'm so thankful I bought this new car to only now be completely without a car for 5-7 days minimum the day after receiving it. 0/10 highly do not recommend purchasing a vehicle from this dealership as their people skills are appalling. Extremely rude and take 0 responsibility for anything after you take a car off their lot. read more

I was in the market for a used Volkswagon convertable. There was only three in NewEngland. I called the first two and they wouldnt talk to me even though I told tham I was over 2 hour drive from them. Then I Called VW or Rochester and got through to Casey Beranger who was more than happy to discuss price and certified warrenty price over the phone. Casey was pleasent over several phonecalls over two days and even put me through to the sales manager so I could shake him down for a few extra hundred and an inspection sticker. When I got there I got the royal welcome and everybody I came in contact with thanked me and said they really appreciated my business. If you are shopping around for a car I would reccomend you give Casey a call first and she will set the bar for your other calls/visits. read more

I've bought a lot of cars and been to a lot of dealerships. Volkswagen of Rochester gave me the best buying experience I have ever had. The Wissler family (Jordan, Dwight, Gayle and even their amazing dog Clair) were awesome and treated us very kindly. The atmosphere and friendly faces make me smile when I walk in. All the employees know us by name and ask to see how were doing each time we visit. I believe Jimmy, Chet, and John are the most knowledgeable and honest salesmen I have ever dealt with. I encourage you to go meet the Wisslers yourself. You will be glad you did; We were!!! read more

VW of Rochester NH attempting a warranty window repair of my 2017 GTI, tore up my door with a pry bar. $1,200 plus worth of damage to my vehicle! VW USA Customer Care and the Better Business Bureau of NH were unsuccessful in mediating a repair when VW of Rochester refused to negotiate. Customers beware! read more

Shoddy service and high prices. I've spent thousands there and completely regret it. Amazingly often, one repair mysteriously leads to another. read more

This review should be a zero star! Rochester VW gives car dealers a bad name! I would not recommend Rochester VW. I had made a deal on the phone for the price of a new 2014 Passat SEL TDI and when I arrived at Rochester VW they tried to add onto the price and reneg on the agreed upon price. I got up and walked out. Make them fax/email all terms with a signature before you drive there. I called AutoServe in TiltonNH, made a better deal, drove to Tilton and bought my new car. AutoServe VW Tilton was honerable and a pleasure to deal with. read more

I was in the market for a very specific Jetta TDI sport wagon, that was nowhere to be found. I contacted Rochester VW and received a quick response from Katherine W., requiring about my needs. I explained what I wanted, and she got back to me with the first set of suggestions, that didn't work for me, because I was looking for a very specific car. The hunt was on, and within 5 weeks she found what I wanted, Color, trim, etc, exactly my whishes. After arrival of the vehicle it was certified by the shop and I was informed of the find. My wife ,I and the owner of the dealership, noticed that there was some very minor flaws in the paint condition, that where overlooked in the certification, which where addressed immediately, to my full satisfaction. After one week the car was ready to be picked up, but by then my transportation possibilities where restricted to the point that I was unable to get to the dealer. Katherine immediately offered to pick my up at my convenience at any day and time, which she did and I was able to pick up my car. In retrospect the above and beyond positive attitude, of Katherine in customer relations, and the owner of the dealership, reflected my entire experience and I will return and recommend this dealer to family (we all drive VW) and friends. We bought numerous vehicles from Dealers in the past 2 decades, and none of them matched this experience. Job well done. read more

Recently got my 20k service done here. I was told at another VW dealership that I missed the warranty period (after coming in when they told me to) and would have to pay 80-90 to have it done. I'm glad I waited; I was not charged because they called VW and confirmed that I was still within warranty. A+! read more

Just a heads up......they are friendly, but thats about it. I had an appointment to have them check the wiring going to my headlight. Had already been to another reputable garage that had told me they didn't have the diagnostics that VW had since I had a VW beetle but they had determined it wasn't my headlight and that VW could tell exactly what the number was for the part needed. Gave VW my paper stating what had already been done and determined. My car got brought in a half hour after my appointment time, ( I was there waiting) and 40 minutes later, was told it wasn't the headlight and asked if it was okay to check the wiring going to the headlight! Told them that is what they were suppose to be doing in the first place. One hour later, I headed down from the waiting room to see no one near my car. A bill was printed out when I got down there, time on it etc.. and they charged me almost 200 dollars JUST to TELL me the number on the module which should have been very quick to figure out with their machines. Got charged for 2 hours when if it actually took them an hour to figure that out. Called and complained that I was not treated fairly and they said they would call me back. Talked to the manager 25 hours later, and their solution was they could do the work for $750.00. Saving me $100 dollars........an insult really! I would suggest taking your pocketbook and running to a more reputable dealership! read more

Today I accompanied my girlfriend to this dealership to look at a used car. We test drove the car (and another), and by the time she decided to purchase it was 5pm. Our salesperson, Scot, and his team stayed for TWO extra hours to accommodate us. As people who are accustomed to working on Saturdays, we both appreciated the extra time they spent with us. Scot was very attentive, but without the pressure that some salespeople apply. The man who discussed finance and additional warranty (I'm sorry I can't recall his name at the moment) was also excellent. The price on the car was very reasonable (which we already knew from a third party website), and they were more than fair with the price they gave us on the trade-in. I don't think I have ever posted on YELP before, but we got home an hour ago and I thought this dealership, and Scot in particular, was deserving of my highest recommendation for all they did for us. read more