To whom it may concern, I am writing this email in regards to a car, my mother and husband bought on July 22, 2020 at Key Scales Ford located at 1719 citrus blvd. Leesburg, F.L. 34748. The car, a 2019 Ford Fusion had an odometer reading of 10,605 miles on it when Audrey Leudeman( my mother) and Anthony Chiappa drove the car and bought it. Our salesperson was Erin Potts. Erin assured us the car was great. She had it had a manufacturer warranty, a separate warrently from the dealership itself, and the owners of the car bought and paid for a 3 warranty to make sure everything was covered! That night after we drove the car home, after the dealership had already closed for the day, my husband noticed that the computer screen froze up, we couldn't work the radio and the wipers were going on by it self, the airbag and engine light came on and the next day when my husband went to start the car to go to work it would not start. My husband waited about a half and hour and the car finally started. The co-owner of the car, my mother brought the car to the dealership the very next day this was on 7/23/ 2020 and told them what had happened, the service dept said they were to "backed up" to look at it, so the salesperson with another person came out looked at the car, and told us car was fine, we just didn't know how to work all the electronic features. Erin told us to bring my husband in when he was off and he would go over everything with him. we did and she went over everything, Two days after they bought the car this happened again. The car would not start, lights on dashboard came on( check engine light and airbag.) So at this point we brought the car back to the dealer, telling them we didn't want the car and told them we wanted my moms van that she traded in back. The saleswoman Erin told us it was too late to get our trade in back, assured us everything was fine with the car, and that the service dept would look at it. When we tried to make an appointment with the Service dept, they told us they were to be backed up and we would have to leave our car there for 2 to 3 weeks! This is our only car, and they wanted to hold it that long. We had to get it fixed so we made an appointment for the end of Sept, The day of the aponment the service dept called and canceled! I contacted Erin and she assured us everything that we had been telling her was going on with the car was under warranty( and I have texts to prove it) On Oct 5 2020 we finally got the car into the service dept, We rented a car, I am disabled and I am having surgery oct 8 so I needed transportation Oct 5 the Service Dept called us that evening, telling us we "either chewed up. or pulled out wires in the car) This was told to us by Matt, so nothing was covered. They are now charging us over 300 to replace the part and we also found out today they are reusing the part because we told them we had a few warranties and they said its not covered. Not only did they rip us off on a car that doesn't work but now until we pay the money they want they will not release the car to us. We are asking for the media's help. We want the car dealership to pay for our rental car and the car repairs. read more

Donna Heath Service Manager Key Scales Ford Inc. Leesburg, FL I'm sending this note to inform you that I was able to get the GPS and Apple Maps issue fixed in. Minnesota in my 2019 Ford Escape after your dealership was completely unable to resolve the problem. My technician in Minnesota fixed the issue within approximately 20 minutes at no charge by updating my iPhone 16 land performing a few simple technical setup steps so that Apple Maps would once again communicate properly through the vehicle speakers. I'm very disappointed in the overall experience I received from Key Scales and felt it was important to share this feedback directly with management. Thank you for your time. Sincerely, Rob Hary read more

We called Blake Kelly after finding a truck on Key Scale Ford in Leesburg Florida web site. Over the past 21 years, I have purchased every vehical from this dealership. My experience has always above and beyond, and Blake constantly follows up with me. When we found this truck, Blake let us know it was not at the dealership yet, but would let us know when it arrived. When we visited the dealership Blake was off, and Bill stepped in to help us. Together, these gentlemen helped us purchase, and gave us wonderful customer care. read more

It was my first time visiting Key Scales Ford. I went for a service visit and was promptly greeted by Chris and the experience was just outstanding. He kept me informed about how long it would take and they completed the repair ahead of the scheduled time. Many of the sales department members talked with me and the General Manager came out of his office and took time to help me figure out the new coffee machine. Thank you for the great service! read more

I am a mother of three and take care of a women with Alzheimer's during the day, therefore unable to wait in a waiting room for long periods of time. When I brought in my New Ford Edge for a manufactures defect, Key Ford employee Wendy Raney got right on top of issues. She ordered parts and took care of my rental car. The mechanics did a wonderful job and I haven't had any issues with my backseat since. read more

My last visit to Key Scales Ford was very good. Thanks to Abbey Bennett for seeing that my vehicle was repaired promptly and Don Garrett for remembering me from a year ago when I bought the vehicle from him. Congrats to Don on his promotion to Sales Manager. Great choice! Just wish we had Key Scales Ford closer to Dunnellon. read more

What a dealership! They had the exact car I was looking for in stock and made the whole buying experience soooo easy! I met the general manager and owner of the company and they treated me like family! They are local and actually live close to me so I truly felt right at home here. I highly recommend !! read more

I just purchased my second auto from Key Scales in six months. I have a 2014 F-150 and a 2015 Escape. Both are great. The staff was friendly, knowledgeable, and willing to go the extra mile to put the deals together. The service center is also great. You will enjoy doing business with them. read more

This was definitely the easiest and smoothest car buying experience I have ever had. Blake Kelly was honest, thorough, and extremely helpful with all aspects of the sale. I was also impressed with the genuine friendliness and helpful atmosphere of everyone at Key Scales Ford. Thank you! read more

I am a Ford retiree. I was with Ford for 37 years, and retired from The Kentucky Truck Plant as the new models launch manager for the Super duty and Excursion vehicles. Key Scales Ford provides excellent service and their staff is oustanding.... read more

I have never had better service at any car dealer including my Jaguars. That really speaks to the professionalism and customer care attitudes of your staff. I particularly want to applaude Wendy -she is a valuable asset for your service departmen read more

I've read most of these reviews and the VAST MAJORITY ARE NEGATIVE. I'm taking them to court. Perhaps it is time for a class action suit. Or perhaps it is WAY past time to take this organization to court with a class action suit. read more

From the roadside service to the service writers the the great job of the Service Department did. It was a great service and the problem was fixed. Thanks the the staff. I will be back. read more

BUYER BEWARE!!!! Lousy Service including the sales people who want to offer you some repossessed old vehicle when you wanted to see new cars....Over-priced and no follow up bad business! read more

Very satisfied with the sales approach, no high pressure. The sales { Blake } very patient young man. Yes we will visit them again for sure, and we did buy a car. read more

All I can say is, be careful. They are all about the money they can get out of you, both service and sales! You've been warned!

excellent place to do business, i really enjoy working with the staff and the building is beautiful

Our purchase experience went without a hitch. We would recommend this dealer very highly.

You can't go wrong with the customer service, car service or product!