Have been using Richard's for over 10 years and am grateful for Jay's knowledge, experience and…read morehonesty. He's repaired and maintained our Jeeps and Honda for the multiple trips we make to the mainland and trust he will never leave us stranded. Warned about potential problems, he's pro-active and saved us $$ many times.

Drove down to Ket West from St Augustine. Half way down my car started to vibrate hard. Made it…read moredown and got a recommendation to contact Richard's. Called me an hour after I dropped it off and they found that a piece of the tire tread was missing. Must have hit something on 95 roadway. No charge for finding the issue and Jay recommended a service to come to me and replace the tire.

Do these employees at tires on location sit around smoking crack & shooting up on heroin every day?…read more I purchased an OEM customized, very expensive electric motor/wheel from a factory - It arrived wrapped in 2 layers of plastic so nothing would get scratched. I took it to Tires on Location to install a tire...they charged me $65(plus tip) (!!!) to install ONE TIRE! And EXACTLY AS THE LAST TWO POSTERS - THEY DESTROYED MY WHEEL! I own a tire changer - the ONLY way you scratch rims this way - - is if it is intentional, callous, or being inept. I think "Tires on Location" is all three.

Tires on Location ruined my 'brand new wheel' by somehow gouging it out…read more see pics This is NOT the first time they've done this.

Can't move your car, but need it fixed?! CALL SKIPPYS first…read more As we were getting ready to drive back home after our vacation. Our car wouldn't start; tried jumping it and still wouldn't start. called another business and said it would take about 3 days to fix. Called skippys and they came to us within 15 mins and fixed our car within 2 hours! He saved us from so much stress and saved our vacation! Great communication, Very patient, and knowledgeable in what he does. Highly recommend!! Thank you Skippys!

Came back to key west to a car with a flat tire.. Skippys fixed my tire the next day. While i was…read moreat work. Great customer service and very friendly.

I came down to Key West for a weeks vacation only to find my car wouldn't start the day after I…read morearrived. Miguel from Key Mobile Auto Repair came by that day and diagnosed a bad starter. The very next day he had the new starter in the vehicle and we were good to go. I would highly recommend this company to anyone needing repairs done to their vehicle. Extremely friendly and very professional!

From the owner: Keys Mobile Auto Care is a Mobile repair shop that comes to you ! we handle everything from…read moremaintenance to repairs wherever you are. skip the shop, save your time, and let the mechanic come to you !

We bought a new Gem E4 from this location a couple years ago. Having built a custom one online, I…read morehad a pretty good idea of the options and prices. I feel we got a fantastic deal on this one that they had already on the lot. It came with the upgraded batteries, premium seat, seats, premium wheels, and a few other upgrades. This was our primary vehicle for driving around the island for the past couple years. The staff was super friendly throughout the entire sale. We later returned to have some maintenance done on our 2017 Jeep Wrangler, and once again received outstanding service! I would definitely recommend these guys!

I called about a tire that kept going soft. They got me in right away and in less than an hour it…read morewas fixed and I was on my way back home. It was very reasonably priced. I will go back for other regular service. Betho

I mean if you have a Nissan and you have to use them, then do it. They are expensive. Very…read moreexpensive. Did they do the work? Yes. I would love to find a mom and pop place in KW rather than return to them.

Worst dealership experience I've ever had. Avoid this Miami takeover crap hole dealer…read more First, I couldn't get in for service on my lease that was not shifting into park for over three weeks. Absurd as this is a safety issue. Then I drop it off at 10:00 am, and add an oil change as it was due . They then call to say the oil change is done and "the part is on back order and they don't know when it'll be in" so why did you not let me know you had zero intention of fixing it. And yes you knew exactly what the issue was and what part was required to fix it as we spoke about it and you stated "this is a common issue". When I asked for a rental as my car is not safely drivable. Your service advisor actually stated "do you know how many rentals we would need if we gave everyone a rental, we wouldn't have any cars on the lot". Not my problem, this is why I pay to lease, so I don't have these issues. This dealership is a joke and has no customer service. Any other place on the planet this abomination of a dealer would never last. Avoid keys auto center (old Niles) at all costs.

I honestly can't say enough about the amazing service I received at Lonnie Hensley! Wish I could…read moregive them 10 stars! My Story: I headed down to Key West for a quick day trip on Friday, December 23 (i.e. the holiday weekend and a time when we all want to get out of work early to spend time with our loved ones). Our car stopped running and we were in a bind! I called several auto repair shops at around 1:30/2:00 pm. Most of them were unavailable or unwilling to take on our job. Time was of the essence, since I had to return the car and catch a flight the next afternoon. Spoke with Max on the phone and he was super patient, friendly, and understanding. He explained that he wished I called 30 mins earlier, since he literally just wrapped up a holiday party they threw for his staff. The party had wrapped up and he sent his whole staff home. However he knew it was the holiday weekend, knew that I had never been to Key West before and would only have a little bit of time to enjoy it. So with that said he and the only other mechanic around decided to take our job on, even though they were supposed to head out themselves! They quoted me the best price I had heard, and let me know that they base their prices off of a more standardized, nationwide pricing system. So we get there and drop off the car, for a job that would clearly take several hours. In the meantime, we could have relaxed on their clean, comfy lounge area that has a large tv with a Roku, Netflix, etc. Instead, again because they knew it was our only chance to see Key West or maybe just out of the kindness of their hearts, they offered us a loaner car, free of charge. That way we were still able to head into town to explore, eat, and have fun! They finished the job, and were still patient and friendly with us, even though we didn't get back to their shop until late. I can't thank them enough! I still managed to have an amazing day, thanks in large part to them and their efforts!

Rear fender crunched on Mercedes GLK. Lonnie Hensley Automotive was the most competitive quote of…read morethree local shops. Results? Customer Service: Great. Turn around time: As Promised. Quality of work: Flawless. Overall experience: Best ever.

Expert diagnosis. Fair prices. Reasonable wait time. Enables me to keep my old truck on the road…read moremany times.

Useless. Acts like he's doing you a favor just by listening to you. Constantly tells you how busy…read morehe is. Basically tells you he doesn't have time to work on your car. Then he gives you a date and time, but can't do it when he promises. Then he drags you along for a couple of weeks, says he will work you in, then he ghosts you by not answering your calls. Meanwhile, your vehicle is getting worse waiting for the repair. There aren't many options in Key West, so I guess people just tolerate this. Definitely a new business model for me. I've run businesses for over 40 years. I can't imagine treating customers like this. He never worked on my car, so I cannot speak to the quality of his work. I won't be going back. I'd rather have a root canal.

Sean provided us with superior customer service. Feeling grateful - thank you, Sean!read more

Fuck the guy working today. He was a complete prick and talked to me like an idiot. I recommend…read moreNapa Auto Parts if you want to speak to a competent person and actually get help with what you need. Napa went above and beyond for the VERY simple question I had. Only giving 1 star cuz negative stars isn't an option.