Excellent service. Fair price. Always clear communication. Highly recommend this place for…read moremechanical work.

1st time we took our car there was because we have been taking our car to Hiros (the same location)…read moresince Hiro opened.... then when we got our oil changed, we heard one of our car had funny noise, my husband opened the hood and found a red rag hanging in the engine. Some time later one of our car passed 90,000 mile service, and they quoted us some repair for around$5,700.... I told the guy I have never heard of a Toyota with only 90,000 miles needs that much of repair on engine. We decided to call someone for 2nd opinion, and there were things that were necessary.... and the 2nd person says the repair should only cost $600. Don't think we will go back again. Do miss Hiro's honesty very much.

Frontier Auto Center has been servicing our Ram 1500 Diesel regularly, and they've been fantastic…read moreto work with every time. The entire team is knowledgeable, professional, and very easy to communicate with. Pricing is fair, and all quotes are clear and easy to understand. What really set them apart was how they went above and beyond acting as the middleman between us and the warranty company, making what could have been a stressful process feel almost seamless. Highly recommend Frontier Auto Center to anyone looking for a trustworthy auto shop in the greater Silverdale area.

I took my vehicle in to be serviced a few weeks ago and could not be happier with the work that was…read moredone and the way I was treated. I thought the pricing was extremely competitive and I'm convinced I'm now driving a safer vehicle.

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

Scam alert: Blatant overcharging Buyer beware. My car show a…read morelot of warning lights on board. I took my car to Matsenko Auto Shop for a routine alignment and ended up getting scammed out of $590. They used sweet words to lure me in. They told me everything about they have to do check and work on all sensors to make sure my car working perfectly. That why I agree let them repair my car. But they do notthing in my car just using their computer to clear codes then return car to me within 1 hours. When I looked into standard pricing later, I realized just how badly I had been taken advantage of. Charging over $500 for a basic alignment is completely unacceptable and dishonest. More than a week warning lights issues come back I did call let them know about that they ask me bring my car back to them for check it. When i bring my car to their shop they ask me pay the same prices 500$ more to do that again. And replace all suspension. Bad customer service. No professional with customer. Look elsewhere for a mechanic who actually has integrity.

Always available, friendly and fair. A great place with great value!…read moreNice to have "old fashion service"!

On April 12, 2024 I took my Subaru to Ken's Northwest Automotive. It was due for a regular…read moreservicing, and they had previously recommended replacing the front brake pads. Also, the alternator light had come on. They changed oil and topped off the fluids ($71.95). They tightened the fan belt to prevent the alternator light from coming on (87.50), and installed new front brake pads ($269.00). They also resurfaced the front rotors ($60.00 and installed new windshield wiper blades at ($49.90). I picked up the car just before their shop closed, stopped for groceries, and drove home. The generator light came on AND STAYED ON. There are several traffic lights on the 17 mile drive home, and each time I slowed to observe the red lights, the front BRAKES VIBRATED to the point that the steering wheel shook. And no, that wasn't a malfunction in the ABS. I would have been ok with wiper REFILLS, but they installed large Rain-x WIPER BLADES, which would look fine on a GMC 4X4, but not on a small Subaru. I had not requested wiper replacement, and they never called to ok the charge. The following morning, the car wouldn't start. I ordered a new alternator from NAPA, it was delivered in about three days, and I installed it myself. No more alternator light. The car is driveable, but health issues prevented me from addressing the brakes until now. Thankfully, I have an old clunker that I could use. I have an appointment with the Subaru Dealership (34 miles) next week. I figure the Dealership is more inclined to be accountable for their work. They may be able to order OE wiper blades. The total bill on this visit was over $600.00. The only part of this repair visit that didn't BACKFIRE was the oil change. Pretty high price for just an oil change. Tightening the fan belt accomplished NOTHING. And I don't believe they resurfaced the rotors. I'll never return to Ken's Northwest Automotive. This was the WORST experience I've ever had at any repair facility in my life. Apparently the technician didn't THINK to test the alternator. And the brakes? What if someone leaves Ken's shop to pick up their kids at school, and drive through a school zone?? With defective brakes? Admittedly, that's an extreme example, but -- WHAT IF? This repair shop has changed in recent years. And not for the better. There's nothing worth recommending about Ken's Northwest Automotive. This was a bad, bad experience.

Update 06.11.26: I still go here. My wife does too. I have a Ford, she has a Volkswagen, and the…read moreMaster Technician knows how to work on both competently. He is proficient servicing all makes and models, so this is our one stop shop. We are really thankful to have Chris at Top Spec helping us keep our cars running well. Oscar at the front desk is a good guy as well. I like this shop.

Great service. Chris the mechanic always gives me a fair price and works fast! Highly recommend.read more

Fast, accurate quotes, excellent communication and service. Quickly replaced my alternator same…read moreday. Competitive quotes compared to other shops in the area. Recommend for car repair needs!

very nice about taking my car in for the initial work to be done. Called and then ran me through…read moreall the other work that the car needed. The issue was that it was a lot of suggestions, it was expenize and they were unwilling to give it to me in writing with the parts and labor spelled out. When I finally convinced them to at least break it out by suggestion (They never did the parts vs labor) the quote for spark plugs/coils was $1100!! This is work that takes 20 min in labor and the parts (even OEM parts) are at most $350. So it's $750 for 20 min worth of labor? Crazy. Called another shop that promptly quoted $800 with oem parts and of course, other aftermarket parts are much cheaper. Im getting it done for half of what they quoted.

Have taken both our vehicles in for different issues and have always been dealt with respectfully…read moreand professionally. I would highly recommend them.

Streamline keeps us on the road. We love them and highly recommend them. Great quality, super…read morefriendly and helpful staff.

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com