My husband got good healthcare and the physical therapy was excellent. The only issue I have is…read morethey recommended Arizona Home Care for his IV home care and physical therapy and I have been on their 24 hour helpline, for over two hours, to ask a question and no one answers, no answer to my voicemail as well.

Do NOT come here or bring a loved one to this facility . In less than 24 hours I have seen a nurse…read moregive multiple needle shots without even using so much as an alcohol wipe to sterilize the area before giving the injection. Experienced a nurse and a doctor argue in front of a patient. Been lied to from the administrators and not following prescribed distribution of medication. I am at a loss for how this place can be in business and in fear for my loved one's health. I would provide details but fear repercussions while they are here. I wish I had read more of the bad reviews. I can only hope this helps

I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

If your family member needs physical rehab and has serious medical issues, I would not recommend…read morethis place. My mother needed physical rehab after falling and injuring one of the vertebrae in her neck, but then died 3 days after being admitted to Encompass Health in Mesa. She had prior medical issues, so we were told that her care would be managed by a medical team which included an M.D., only to find out that an M.D. was let go and no longer on staff the day my mom passed away. We don't believe she was ever under the care of a medical doctor any of the days she was at this facility, which is medical negligence and fraud! Read the past history on Encompass Health to learn about past class action lawsuits against this company and please DO NOT send your loved ones here!!

I stayed here for a month following a hospitalization for a knee infection that became septic and…read morerequired continued antibiotics. I thought my care was very good. The people were really nice and they worked very hard. You need to realize; however, that this is not a resort. They assist a lot of people, with different needs who require precise medical care. There is a degree of "regimentation" with med time, meal time, shower day, therapy time. They do try to have some fun with posted activities to try. I am now looking at additional surgery on my knee and I would not hesitate returning to The Center at Val Vista for my recovery.

Although we did not select this facility for my husband's care, it remains on our short list. It's…read morea newer facility. Patient rooms are on upper floors. Rooms are nice, but don't offer refrigerators and microwaves. Family can provide them. They offer personal services as well as quality health care and therapy. The tour was thorough and everyone we met seemed happy. Very clean facility and updated.

I would like to give props to Nurse Vicky Mijangos, Speech Therapist Deseria, CNA Shaniz, CNA…read moreJacqui, CNA Brian. They were all great in my care. everyone else in my care were also very good. I appreciate everyone involved in my care, including office personnel who were so friendy. What a great place. I highly recommend this facility for your care needed.

Although we did not end up chiding this facility for my husband's care, I was very impressed by…read morethis facility. It's lovely, very family-friendly and there are dining options to accommodate the residents. I verified care ratings from several sources, and this still remains on our short list. I love that they offer refrigerators and microwaves so family can bring in food. The only downside - no recliners in the rooms. That seems essential to me. There is a comfy upholster chair with ottoman, but it just seems awkward for mobility access.

I was admitted to Desert Cove Skilled Nursing Facility on Feb 2, at approximately 9pm, and remained…read moreinpatient until Feb 20th. When I arrived from Chandler Regional Hospital, the head nurse informed my husband and I that he didn't have any information regarding my meds which I was due for w/in an hour. I was on significant pain meds as well as time sensitive meds, yet I went 36hrs before all of my meds were administered, and only because I called the hospital and convinced one of the nurses there to help. I spent my first 36hrs at the facility in excruciating pain. In the first 2 wks I was in the facility, I was unable to attend physical therapy at least half of the time because the staff failed to administer my meds on time throwing me back into unmanageable pain. I had gone into this facility because I was not capable of caring for myself at home, & I believed my husband & kids would be able to work and not worry about me. Unfortunately, that was anything but true. My daughter had to leave work in Casa Grande 3 times to get nurses to listen to me, my husband had to leave work early nearly every day to sit with me & make sure my meds were given on time, and my son stayed late into the evening to make sure I was being taken care of. I was a patient due to a diagnosis that causes extreme pain when touched, I had to repeatedly remind nurses and even hung signs to alert them to my needs, yet several nurses still literally argued with me about my needs. (even when ordered by a dr). My stay didn't relieve any stress on myself or my family, it only caused more. You would think this alone would be enough, but this stay had even more... I wasn't given a menu to chose my meals until the 2nd week, didn't even know there where menu options until my husband asked. (after having to bring me my meals). The meals that I would eat were good, but usually cold. My 1st wk there I was diagnosed w/ shingles, so I was quarantined to my room, I had to bathe in the sink. Even w/ limited mobility. My 2nd wk I was offered a shower after 9pm, and wasn't able to shower until my 3rd week when I mentioned to my physical therapist that I hadn't showered since I arrived. During my entire stay, my sheets were NEVER changed despite multiple requests. You would think this would be enough, but then comes the Doctor. Dr Kane. If you are thinking you will see a Dr that listens to you, answers your questions, has an ounce of compassion, think again! He answers questions with "Oh we will take care of that", "You don't need to worry about that", spend MAYBE 5 min in the room with you, then send you a bill for 30 min visits at $250+ for each time he walks into your room! When it was time to be discharged, I required enough meds until I could see my own Dr. 5 days later. One of my meds was prescribed at 1.5 tablets every 4hrs. Dr. Kane called in a prescription for 15 tablets, enough for about a day and a half. This way, they could keep me an extra 4 days. When I first brought it up to Dr Kane, he said I would figure it out, when I said something in front of the case worker, suddenly he realized his error and laughed it off. Even after I got home, the horror of the Nursing Facility wasn't over. I suddenly had several sores show up on my abdomen. A visit to my PCP and I was diagnosed with cellulitis from insulin injection sites administered by nurses at Desert Cove. All in all, except for the CNA's, and maybe 3 of the nurses who cared for me in almost 4 weeks, my stay at this facility was like all of the horror stories you hear about nursing facilities. I know I spent the 1st 36 hours of my stay screaming and crying in pain, and many nights listening to others do the same. The only positive about this place is their PT/OT providers, they seemed to be the only ones to care about their patients. PROCEED WITH CAUTION!

My dad stayed here 2x's this year and I'm just not happy with this place. Some of the nurses and…read moreother staff members just don't give a crap about patient care. Especially the skinny white lady nurse with dirty blond perm hair. She was rude. The only 2 girls that were willing to help and didn't ignore me were Makayla and Dominique. They were kind and very helpful.. My dad was there for 7days. He is non verbal, can't walk and has dementia . When I would press the button for help in his room it would take them up to 1 1/2hr to come. I also had spoke to 2 of the long term stay patients and they said they hated there. Don't let the fake google reviews fool you. Those can be altered. The 2 stars are for Makayla and Dominique. But I really wish that nursing home employees would care more about their patients .

For the record, I left, was not kicked out. Two clients threatened patients, they questioned my…read moredisability multiple times, the house manager screamed to shut the f up, male therapists fought in the women's room. In 7 weeks they never gave me therapy notes as requested, didn't have my medication for a week, I did not meet with a therapist every week, they tried to deny my service animal and affiliated programs did the same. Illegally. Never got EMDR. Was told not to hug or text clients. Missed appointments due to mistakes in transportation. Almost no free time. And the entire program is based on AA. It is mandated if you live in their housing, not optional.

If your problem is Trauma, they are not prepared for it, if your problem is alcohol or drugs you…read moreare in the right place, but for mental health or trauma work they still have a lot to improve.

My mother spent three weeks here. After a double hip fracture. We had eight rehabs to choose from…read moreand because of the friendliness of Kyle, we chose Chandler. The establishment was clean and the staff was attentive when asked. We did have a couple rough patches at the beginning, but after speaking to Kyle, he resolved the issue quickly. we'd like to thank Iris her case manager for helping our family with her transition home. my mom's favorite nurse I believe was Cassie (long blonde hair, pony tail?) Also to have Gabby at the front as the face of your company is awesome addition. I will give one suggestion . Being that it is a rehab I wish they would work with the patients seven days a week . On Saturday and Sunday, my mom just laid in the bed and did nothing. Also, if she wasn't in her room, the PT would skip her that day. I feel she could've left earlier if she would've had that seven day a week PT. Again, thank you Kyle, Iris, Cassie and Gabby

They gave me a pressure sore in my bottom because they never turned me. They're horrible. Never…read moresend people there. Nurses were lazy and I was having to scream for help. There was a lady even died when I was there she was always screaming for help too. if I can put zero stars and I would.

This place is the best! I've had two major injuries and some minor problems in the past few years…read more I've been to three different physical therapy offices and this is the one that has solved all of them! Every single person who works here has treated me with respect and has demonstrated a commitment to figuring out what to do to return me to fully functioning. At one point I hadn't been able to walk unassisted for over two years due to lower leg and ankle injuries and a surgery, and now I'm fully able to do that. I also have had a number of back issues including a fractured vertebrae and age related disc deterioration. It's amazing the amount of pain relief and return to normal functioning I've achieved due to the treatment here. The approach here each session includes personalized manual therapy and manipulation (so much more in terms of time and effectiveness than other offices) and a personalized exercise program, with attention paid to comfort level, correct implementation, and increased improvement. They provide take home illustrations to support continuing at home progress. They are skilled in Graston and needling therapies and I've seen patients ranging from teens to their 90s, with a wide range of challenges in their office, and everyone has been receiving personalized attention. I recommend them to all of my friends and family in need of physical therapy. Thank you Eric, Jason, Cris, Lyndsey, Ashley, and your front office staff! You are all amazing and so appreciated!

My appointment was at 8:00am, and upon arrival I was told that the Dr I was supposed to see was…read morerunning late. Once the Dr arrived, she took another patient to the back. I could hear the front desk staff discussing how the Dr took the wrong patient and should have called my name instead, thus resulting in me waiting until 8:40am to be called and taken back. The Dr did apologize for not seeing me on the schedule. However, This set back made me late for work, and I do not appreciate this. I received much better care at the Gilbert location.

Santé of Mesa is probably the best rehabilitation center in the East Valley. In fact, it is the…read moreonly one I trust. I had visited a friend there several years ago and was impressed with the facility at that time. My mom fell in March, and after a week in the hospital, we had to go to a different rehab facility at first because Santé wasn't on her insurance. However, that place didn't take good care of her, and she ended up with a Stage 4 pressure sore and sepsis, resulting in another, much longer, hospital stay that included three weeks in intensive care. When she was ready for discharge to rehab that second time, Santé was covered by her insurance, so I insisted on going there. We were at Santé for about six weeks, beginning in June. Some have said in other reviews that the décor is "dated," but I disagree. The style is Southwestern, which is quite appropriate for Arizona, and it never goes out of style. The photographs on the walls are of beautiful Arizona scenery, and the rooms are set up like hotel rooms. Santé also has a Starbuck's café and some beautiful outdoor patios where guests can get some fresh air. The food here is much better than most hospitals and rehab facilities provide, and guests can order just about anything they can think of, even if it's not on the regular menu. Each room has its own refrigerator and microwave. Most of the rooms are private, so most guests don't have roommates, but the shared rooms are really semi-private, with each guest in his or her own separate space, and the kitchenette being the only shared area. The physical therapy gym is wonderful, with many different types of equipment for different needs, and the therapists encourage family to get involved in the therapy, which takes place six days per week -- far more and far better than the first place my mom stayed. The wound care nurses took excellent care of my mom's pressure sore. By the time we left, it had filled in far more than I had been told to expect, all thanks to their superior wound care. Everyone was happy to answer questions and help however they could. My mom's case manager, Angie, was very kind and patient, and she gave me lots of information about post-rehab care possibilities. With her help, we were able to get post-rehab assistance that worked best for our situation. I would also like to give special thanks to Nurse May, Physical and Occupational Therapists Cisco and the two Lisas, and especially Speech Therapist Aaron, who went above and beyond for us. I was happy to take my mom home when she was discharged, but I was also sad to leave because the staff all seemed like friends. Most of my mom's allotted rehab time had passed before she was really able to start getting back on her feet, but I'm happy to say that, in continuing at home what I learned while participating in therapy with her at Santé, she's now improved by leaps and bounds and is well on her way to resuming the activities she enjoyed prior to this misadventure. I look forward to bringing her back to see everyone after her recovery is complete. I can't say that there weren't ANY problems, however. One female CNA was changing my mom's brief one morning, and some fecal matter had gotten into her wound. I asked the CNA to make sure she cleaned it out thoroughly, and she tried to tell me that the fecal matter had originated IN the wound, which was impossible in this case. When she finally left the room, I finished cleaning out the wound and asked the wound nurse to double-check that it was clean. This same CNA also used my mom's phone charger to charge her phone without asking, which I found rather presumptuous. The only other problem I experienced was that I always took my mom's laundry home to wash, but I was gone for one full day and night, and during that time, they managed to lose one of her nightgowns. I provided the price of a comparable nightgown for reimbursement, but to date, we have received nothing. Those minor problems aside, the gist of the matter is this: if you or a loved one needs to stay at a rehab facility for physical therapy, I cannot recommend any facility higher than Santé of Mesa.

My experience with Sante of Mesa was extremely disappointing and concerning…read more During my father's stay, he was reportedly overmedicated to the point that Narcan had to be administered and 911 was called. This was a frightening situation for our family and raised serious concerns about medication management and patient safety. In addition, my father's foot wound did not receive the level of care we expected. The wound worsened significantly during his stay, leaving us concerned that proper wound care was not being consistently provided. To make matters worse, several of my father's clothing items went missing and were never recovered. While lost belongings may seem minor compared to medical concerns, it added to our frustration and lack of confidence in the facility's overall care and attention to residents. Based on our experience, I would not recommend this facility.

We just pulled in off the freeway from Utah moving to Arizona, 13 hrs. straight through and was…read moreexhausted, I explaned to the front desk eactly what I'm here for, I was then regisered, again expained what I needed, then taken to triage again explained my reasons (These employees were very pleasant). I was taken to a very cold room. I again explained why I was at the hospital. Four times before seeing a doctor. I was told to strip down and put on a gown, I explained that I cannot do this by myself, they stripped down in this extremely cold room put on a heart monitor (which was not even near the reason for being here). The female Dr. with a strong accent came in and first thing she said very rudely "What is your emergency." I explained for the fifth time. She said "there is nothing I can do." I said "why"? She again rudely said "We only handle life threatening issues." I asked her to explain, she could not even describe what she considered a life threatening issue. She only repeated same tone thre times. I asked "do I need to be litrally dying". Then started to judge me and insulted my intelligence. Then it was on!!! We had blows!!!! I'm not proud of my behavior and the exhaustion of the drive got the best of me. I needed compassion and clarification, not rudness obscurity. THE ONLY REASON I GAVE 3 STARS IS THE HOSPITAL STAFF SHOWED COMPASSION. I should have been told at registration or at triage this hospital is only for seriously death or life. I would have gone to a different hospital.

The reviews are misleading... Before my son was born, I went through and read a lot of reviews from…read moredifferent hospitals and was nervous about going to Banner Desert - where my OB delivered. I could not have had a more dramatically different experience than what I saw in the reviews - it's safe to say that the management has heard your concerns! We came in at 9:30pm to a very full labor and delivery floor - cancelled the inductions for the day & a woman had been waiting for a delivery room for 7 hours longer than me... Things were not looking too promising. The nurse in triage, Kristy (I hope I'm spelling that right) moved MOUNTAINS for us. She continuously let us know what was going on on the floor and how my labor was progressing. When there was no delivery room available and the nurses were literally spread to their max, she found a way for us to get to a room to help alleviate my pain and welcome my son into the world. I have never felt more looked after than I did with her. Following that, the postpartum ward was delightful! The team that works in there is extremely respectful and caring. Food wise, pretty good! Not the typical icky hospital food that you hear about! If you get the chocolate chip cookie, put it next to a piece of bread for a little bit and it isn't as dry & oh so much more yummy! I hope & pray that everyone gets to have my experience! Even the OB who was on call... I don't know if I would have remotely the same delivery experience if it wasn't for him & his gentle encouragement throughout - you are the best Dr. Canestraro!