I own a commercial real estate & property mgmt co and my husband owns a construction co, we have…read moreboth used Santa's for many years, for our own house and projects elsewhere. That being said, during a heat wave this summer, my mothers HVAC system came to the end of its life. One phone call to Santa's and they came out and measured for a new system that day and had a new system installed that week. The BEST service and equipment by professionals who are savvy, informed and experienced. Big enough to serve you yet small enough to care!

My development is relatively new and used Santa's to install the A/C units. I have had really bad…read moreA/C issues for three weeks now. I initially used a bigger name service and they were responsive, but expensive, and recommended i reach out to Santa's to see about my warranty. I do have a parts warranty with them. I have reached out to their service manager REPEATEDLY, she NEVER returns my calls. I only spoke with her once, and all she said was yeah she got my message and added me to service. The guy who came was rude as hell. Very strong attitude and acted like I was inconveniencing him. Because I wasn't already "on the schedule." I tried explaining the issue and he had the audacity to say "well this isn't even that bad" (74 degrees when AC was set to 68, oh its 85 now because he failed to fix it). He couldn't give me an answer as to what was wrong. I paid nearly 300 bucks for a kid with a chip on his shoulder and a temporary fix, emphasize on temporary, that is now worse than it ever was before. The guy even was brazen enough to say he didn't have refrigerant in his truck and wasn't going to do anything. I laid on the guilt trip until I finally got him to have someone else from his company drop off more refrigerant. I think I paid for that too. And again, it was a temporary fix that lasted barely 48 hours. None of that is even the real issue: the current lack of ANY update, information, or customer service of any sort as to the next steps. My significant other and I are extremely upset, because we were told by this guy he "might" be back Friday (so, two days from now). He said I need to "confirm" that with the service manager--same woman I couldn't reach before. Three calls and a voicemail later, NO response. I have no idea if anyone's coming Friday. We are in limbo, and now I'm being forced to reach out to that bigger, more expensive company, who likely isn't covered by the parts warranty. They treat their customers like dirt and an inconvenience, and charge you $300 for the pleasure of doing so. That isn't right. They clearly don't want my business, and I've been nothing but polite (way too polite, actually, given the kid's absurd attitude and the complete lack of contact). Well, I may just be sending them the bill for the part, if the bigger company isn't covered by the parts warranty.

I meant to write a review in January of 2018 but did not get around to it. In December of 2017 the…read moreBoyd team replaced a 30 year old four zone heating/hot water system in our home. Brandon was able to offer a variety of energy efficient designs with fair and attractive pricing. We chose a burner with efficiency close to 90% combined with an indirect water heater. We kept the original four heating zones & added one more for the indirect water heater. The installation crew was very professional and knowledgeable. The installation did away with zone valves and utilized separate circulating pumps for each zone. The hot water zone is set up to have priority over the heating zones to provide for domestic hot water as needed. Super job. The entire staff from office to technicians was responsive and professional. We are very happy to have found this company.

Great family run business with very honest and reliable staff…read more They installed a new water heater in my home and converted a gas line to service appliance. Awesome work and excellent pricing - highly recommend

I've worked with Dave Ressler and team a few times (2 whole home HVAC installations, one in a new…read moreconstruction house; and once for a replacement water heater). I have nothing but great things to say about them. They are an honest, family run business, who prides themselves on fair pricing, and quality work. Of all three installations they have done, I found their prices to competitive and have not had even 1 issue with any of the equipment after a few years of use. They send knowledgeable and friendly employees, and they all do a clean installation, ensuring they don't make a mess of your house, basement, or floors. They carry Carrier brand HVAC equipment and Bradford White water heaters. Overall would highly recommend them for all plumbing and HVAC work, over the multitude of companies available!

Ramon was great. He came in, diagnosed the problem with our A/C and fixed it. Instead of most…read morecompanies that immediately recommend replacement of the A/C unit, he figured out the problem and got the unit running for a very reasonable price. These guys are our new go to for heating and air conditioning.

I work for the largest heating and air-conditioning company in the world. I am a field…read moretroubleshooter with 40+ years of experience. My gas-log stove died due to lack of replacement parts after 25 years. I researched models online and found one that matched the dimensions I require. I visited Kegerreis because they said the model I wanted was in stock. I did not require installation. My wife and I visited on a Saturday to confirm the showroom model matched the dimensions I require, and that my wife was happy with the product. After confirming, I asked if this was something we could purchase today. The salesperson said yes. We placed the order, explaining that it needed to be compatible with propane. We also ordered common parts that typically fail in gas-log appliances. We paid in full, using our credit card, (with a 2.4% added credit charge), and asked if we could load it from there, and they said "no, it's not in stock here, it's in our warehouse and they don't work on Saturdays." We could pick it up Monday. We called them Monday, and they said it is not in stock in the warehouse, they would have to order it. It will be here in 3 weeks. Four weeks later, at the end of the month, they charged me the full amount on my card. We assumed this meant the product was in. My wife called and they said "no, it's not in, and we can't be expected to call every customer." I get it, end-of-month is when your numbers need to look good. 2 more weeks and we picked it up. I installed the appliance and took note that the data tag specified natural gas, not propane. This is common. There is a simple retrofit kit to convert it. As there was no kit in any of the parts boxes, I guessed that they installed it. It is nearly impossible to be sure merely by looking at it. I test-fired it, and it was clearly set up for natural gas. I researched the conversion kit and obtained the specifications of the new orifices. I ordered a kit from an online source, but I also called Kegerreis and explained that I needed the conversion kit, and they assured me it was in the boxes of parts that I received. They said it is small and easy to miss. I told them it was not, but I didn't care, I would pay for another one to expedite the process and get the thing running. They had it in stock. They charged me for the kit (with a 2.4% added credit charge). I deal with parts and shipping delays all the time in my job. Blaming Covid is the new go-to excuse. I understand and expect delays, but I don't understand how you can't know your own inventory. Although the missing part was a trifling issue, it is short-sighted in business not to lean the customers' way. They are just another business; they suffer from the "Small Family Business Curse." They feel the need to scrape every penny towards themselves and dislike dealing with customers. I have no reason to deal with them again and will travel any distance in the future to avoid them. In the end, they provided what I paid for, so they don't stand out as horrible or great, hence 3 stars.

Always so helpful and professional. It's like an old school business. They value their customers…read moreand doing the best for them.

I contacted CleanAir and requested them to come clean our air ducts. Ed called back within hours…read moreand we set up an appointment. He was prompt with arrival and upon inspecting our ducts, he said that he thought we could wait a few years because they weren't that bad. He would do them, but suggested we save the $$$ for a few years. Who does that?? He has my business in a couple years! Honesty. You don't see that too much anymore.

Great experience with CleanAirVent. Very easy (and quick) to schedule the vent cleaning. He showed…read moreup on time and was done quickly. Highly recommend him.

This is our 2nd time using Top Hatter to have our wood-burning fireplace cleaned and the chimney…read moreswept. They are quick, thorough, and leave no mess. The cost is about right for chimney sweep. Highly recommend.

This is an A-1 +++ business!!!!!! The employees are GENTLEMEN in EVERY aspect. They are very…read morepunctual and NEVER leave a mess. You NEVER get a "surprise charge" when the job is complete. I highly, highly recommend them.

We have been dealing with Terry for many years. He is reliable, honest and is very good at…read morecommunicating when he can be out to our home. Would highly recommend him!

Called late last night because my sewer pipe was clogged and they were out here first thing in the…read moremorning. They are my go-to plumbers because they are always reliable and do a great job. Highly recommend!

Had a pipe from bathroom sink that was causing havoc in the basement, had to cut water off to…read morebathroom & laundry room. Honestly wasn't prepared for the price that was given to us. I was at work in New York, and wife was there trying to figure out how to deal with the price at hand. The two men were professional as can be. They offered a program and paid for our bill straight up.

Fast, reliable service. Had them change an up flush pump for our basement toilet. They had the most…read morereasonable bid by far and got it done in half the time as other quotes. I'll be using JM Lapp again