This place is really amazing. This is our second time here. We have a family condo in Lake Shore. The first time, we came in winter. The ice rink is just outside our window, and fun to watch the skaters, however if you are a late sleeper, the lakeside condos might not be the best choice (zambonis at the crack of dawn!). The lodge itself is beautiful. Though we've never stayed at the lodge, I did get to experience the spa. I love the decor, and the staff is always so friendly there! Nice amenities. I haven't eaten at the restaurant (but for you veggie types, there is a great chinese place, Bamboo Garden, in Silverthorne that delivers, and they have thai as well). The spa was amazing. I am so impressed with the buildout, the layout, the attention to detail. It is a rustic and warm feel but still very high end. Lots of square footage, a huge "relaxation" room complete with fireplace, cucumber & lemon water, tea, and fruit and nuts snack. The steam room is perfect, complete with eucalyptus. They also have a pool, sauna and hot tub. I am sensitive to chlorine, and it seems the hot tub has a little more than I would like, but still very nice! I indulged in the Champagne Divine body treatment and a half hour massage. My therapist Casey was obviously experienced and very good at what she does. She was a little chatty which sometimes can be a turn off, but very friendly and helpful, and does amazing deep work. The treatment begins with a champagne sugar body scrub...yummm and then you get a paprika body masque which is supposed to take care of your cellulite. I asked Casey if this actually did anything in one session. She said it does, it's like a quick fix, so if you want to wear a bikini or have a photo shoot, it will smooth out the cellulite short-term. The detoxification process is what will take care of the cellulite long-term so more treatments would be recommended...I indulged simply for the pampering and detoxifying experience. I really have no idea if this did anything for my saggy butt. Once the body masque is applied, you get wrapped up in a space blanket and the vishi shower applied to your whole body while you relax and then... SHE WASHES YOUR HAIR! how awesome is that. i used to get my hair done simply because i loved having my hair washed. after being sufficiently relaxed and detoxified, i was escorted into the most beautiful massage room i have ever seen! this was a couples room and has a huge bath tub in it. usually with the body treatment you get a quick massage and application of mimosa body lotion. but instead, casey suggested we do a longer half hour massage instead and apply the lotion there...great idea. casey's hands knew just where to go, and oh my goodness, this girl can go deep!!!! in a good way. great massage. my overall experience was a definite 5+ stars...though this place is extremely pricey, it is worth every penny!!! will be getting out the piggy bank to save for our next visit to keystone. today i will go experience serenity, an aveda spa, for a massage. we might be stuck here for a few days in a snowstorm so boohoo .... more spa for me!!! read more

This is a nice place to stay. The beds are comfortable, the staff is helpful, the view is beautiful, and the cookies are delicious! I would say that every room needs a fridge. We were sad we didn't have one. read more

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Amazing!! I found a great deal for this hotel on Orbitz and decided to give it a go. It was our 4yr anniversary and me and my boyfriend were excited to have a weekend away in the mountains. When we arrived to the hotel we found out as guests our valet was free, we received free drinks from the bar and also received a free yoga class! The staff was all extremely friendly during our entire visit!! On our last night out we were surprised with a bottle of champagne and strawberries with a card telling us Happy Anniversary!! The staff here definitely went above and beyond to make our special weekend even better!! I will definitely be back!! read more

Keystone Lodge and Spa - Our amazing surprise! - Ski Resorts Near Me - Keystone, Colorado

This place is NIIIIICCCCEEEE. This might sound retarded, but I love the furniture here, they furnished the entire lodge and guest rooms with that rustic, country wood you would see in a luxury Montana cabin. I dunno, it just adds a nice touch to the entire resort and I really liked it. The lobby is also well-appointed and very nice, and I really liked my room, the bathroom was modern, clean and fresh, the beds were big and comfy, and we had a great view of Keystone mountain. The lodge is located very close to River Run Village - the main part of Keystone with all the restaurants/bars, and there's a grocery store close by. The main town, Dillon, is only a 15 minute drive away, and they have plenty of restaurants and fast food joints there as well. Overall highly recommended. Oh, I forgot to mention, the staff is so helpful and friendly here. read more

Keystone lodge and spa! Beautiful place first the check in, the gentlemen that checked me in was very short and scripted. I asked him where I could smoke (cigarette I know it's Colorado so I had to specify lol) he said on the road outside and if I'm caught smoking on my balcony it would be a 200.00 fine and he said we catch everyone!! After my check in I was there for a corporate meeting and I got to tell you the service was excellent everywhere else. I was there three days and was able to get a day of skiing in on my last day wow!! The slopes there are awesome I would recommend this place to anyone. So the reason for four stars is the rooms were a little dated and the original check in guy was a little rude. Other than that it was a great experience. Go keystone lodge and spa keep up the great work! read more

The worse spur of the moment getaway ever! And we have taken a lot of them! We checked out early! They advertise pet friendly?! I disagree and here is why. After booking a king size room online (that looked very nice) I called ahead to ask if there is an additional fee for pets so that they would be aware we are bringing a 7lb dog. She said OH thanks for letting us know you have a pet, but we will need to switch you to our "pet friendly" room. I had no problem with that until we saw the room! We felt as if it were a punishment for having a dog! It was on the first floor for "easy access" to take the dog in and out through the patio door. When walking down the hallway, It looked like walking on your way into a dark dungeon, and the room? It was VERY dated! Popcorn ceilings, it was very dingy, when you walked on the carpeted floor it sounded like plastic was underneath it! Why? Because there was.. the bathroom door wouldn't close and there was I big crack in the ceiling which looked like the ceiling was falling down. I didn't dare walk barefoot on the floor, that's how gross it was! It smelled like dog pee! Even the bathroom didn't seem to have the amenities that they usually have. They supplied lotion and hand soap and that was it! The room was VERY disappointing! We went from booking a room with a view to ending up with a room with a view of the workout room and a road that was smelly and dingy! With no price cut! To make it even worse! ALL of the staff that we dealt with was very rude and clearly the girl checking us in did not like dogs! The staff at the bistro within the hotel was rude! We ended up sitting at the bar to eat which we usually enjoy anyways, but the bar tenders were so rude! We had to flag them down EVERY TIME we needed a drink or a menu! They acted inconvenienced! Isn't that their job? We checked out a day early and the $400 plus a night room was non refundable! If you want to be treated rudely or have a bad experience or not even feel comfortable in your room, then I would recommend this place! read more

I was here with my family for a ski vacation, location is great. The rooms are big and have nice amenities. No space to put away clothes it needs more space. The service and staff are not looking over what the guests need. COVID didn't help but staff was not doing it's best. Several issues arrived I which it was easier to just let them be. read more

They are leaving us stranded at the airport after we have paid thousands of dollars for rooms and transportation because our flight was delayed. They said that they were not going to refund our money for the room and the transportation. We asked if by chance when we booked the transportation if the flight was delayed would that be a problem and they informed us that it would not be that they watched for our flights and they would accommodate us and because we are going to be an hour late that we would have to wait until the morning and also we have paid for tubing that we will not make and was also told that would not be refunded either. I wouldn't recommend them to anyone. read more

This place is fantastic! Our (6th floor) room was very big, featuring two levels connected by a spiral staircase, with huge floor-to-ceiling windows looking into the nearby mountains. Everything in the facility was clean and in good (working and looking) condition. There is a large heated swimming pool, located mostly outside the building, that is quite comfortable even in winter. There are hot tubs (indoor and outdoor) as well as a steam room and a sauna. They have free parking (across the road with access via a nice tunnel under the road), as well as valet parking. Our room was very quiet, and the facility is intelligently aligned with the sun to provide extensive solar heating that kept our room toasty even when the air outside was well below freezing. There are multiple places on-site to eat, and the Adventure Center offers seasonal ice skating on its 5-acre pond. read more

Keystone Lodge and Spa - Below freezing outside but the pool is warm! - Ski Resorts Near Me - Keystone, Colorado

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Great staff and a wonderful stay. We checked in for our anniversary and Josh let us know they were just finishing our room. So we waited at the bar and Josh hand delivered our keys to us when the room was ready. When we got to our room, we found out the real reason for the wait--they had prosecco and chocolate-covered strawberries delivered to our room to help us celebrate. Thanks Josh! One of the things I appreciate about Keystone is their commitment to environmental sustainability. Instead of bottled water in plastic bottles, they had fresh filtered water in a reusable sealed glass carafe. Instead of those little bottles of shampoo and lotion, they had large bottles, which are better for the environment and you never run out and have to ask for more. read more

For starters, when I checked in, I couldn't find anyone to help with bags. I was traveling alone with my two dogs. I checked in and was given a room next to the electrical closet and ice machine. Not ideal for someone wanting a quiet place for the dogs. Not to mention, all of the other dog friendly rooms have a nice sitting area with chairs outside. But not this room....it opened to a muddy mess. For the most part, the staff (especially valet) were nice and dog friendly. But I was told the area outside the first floor was intended for dogs....then was yelled at by another guest because my dogs were too close to their room (where she had left her dogs unattended). Not the resort's fault, but perhaps you should make sure everyone knows where dogs can be. Then was extremely surprised at checkout to have an additional $168 in resort and dog fees.....in addition to the $394 originally paid. Expensive mistake that won't happen again. read more

Very nice location. Staff beyond friendly. Great SPA. Pretty expensive considering that the breakfast is not included. read more

Keystone Lodge and Spa - Ski Resorts Near Me - Keystone, Colorado

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I recently had the displeasure of dealing with this hotel. My brother-in-law was hospitalized after having a seizure, we called the hotel see if we could move the date or cancel and get a refund. The hotel has a no-refund or cancellation policy. The original booking was made through hotels.com the hotel originally said it was hotels.com that was causing them not to give them a refund or a credit. But when asked directly they said that if we had booked direct with them the result would be the same. They were extremely rude when I was talking to them and showed no sympathy towards my brother in law's condition. I called hotels.com and explained the situation to them again and told them that the hotel was unmoving in their position. They told me they would call me back in 24 hours. They called back and said that they had arranged for it to be able to be moved. So all I have to say is shame on you Keystone Lodge and thank you very much hotels.com read more

Low quality rooms, way over priced everything, pizza place closed at 7pm, no place to eat, candy bars we brought will be dinner. Never again. read more

There was a snowstorm the night my husband and I arrived in Denver, and the highway leading to Keystone was closed. We had a reservation at Keystone Lodge & Spa that night, and I called them to to let them know we wouldn't be able to make it the first night. Upon arriving the next day, we spoke to the Assistant Manager, and she told us she could not give us any money back as we had booked through Expedia. We then called Expedia, who quickly and kindly refunded our money for the night we couldn't use. As far as the "condo" room we stayed in, it wasn't that comfortable or nice. We walked into the room, and to our surprise there was a man standing in it that provided us quite a fright. There was a large tube tv, no flatscreen, and no room service. The fireplace did not work. Our neighbors upstairs were very noisy, but I think it may have just been the thin floor and not so much them. When we called in the morning to ask for late checkout, we were told that they "were out of inventory", so we had to leave by 11:00am. I then called and asked for extra shampoo & conditioner and my husband and I both wanted to shower before we left. I called at 7:20, and they said they would send them right up. After calling back two more times, they kept saying they were coming, but never came with the products. Not the pleasant vacation I was hoping for. At least not yet! read more

Keystone Lodge and Spa - Christmas decorations still up in March plus the broken fireplace. - Ski Resorts Near Me - Keystone, Colorado

Why this wasn't my favorite spa: - They automatically add a 20% gratuity to your bill...you can change it, but AWKWARD! - The room I had my massage in was very cold. The therapist even wrapped hot towels on my hands and feet to try to warm me up. Brrrrrr! - The "relaxation room" is a joke. Every few minutes the staff comes in to show newly arriving guests and loudly explains things a few feet from where the "relaxation" is happening. Not to mention being stared at in your robe at all the women and men coming through the place. The fireplace was off, which would have been a nice touch to the Colorado spa experience and although there is hot tea you can make yourself, the cheesy hot water machine handle is broken so you can't actually get any hot water. - The pool and hot tub are part of the hotel and open to everyone. It was not relaxing to have 12 year old boys diving in the water a few feet from where I was "relaxing." And there was trash floating in the pool... - My therapist had decent technique but her movements were all way too fast to enjoy - If you come in through the front of the hotel you have to walk through a virtual labyrinth - I mean different floors, hallways, buildings, etc. to get to the spa. The only thing I really liked was the decor....not enough to every go back. read more

I did a 50 min massage with Cheryl and it was amazing! She immediately responded to my requests and worked all the tension out of my body. I would definitely come back. There's also a complementary treat following the massage that was a very pleasant surprise! read more

Stayed for nearly a week for a conference. The stay started as a disaster with check in taking 1.5 hours. Let me repeat, check-in (after a 2.5 hour drive from Denver airport) took ONE AND A HALF HOURS, and visits to TWO different check in points. Once we were checked in, we discovered that they had us all over the place, including being 1.5 miles away from the conference center in a condo at River Run Village (instead of in the hotel across the street). The shuttle between lodge and conference center was convenient but the need to take a shuttle back and forth was quite inconvenient as our schedule was limited. Walking to the conference center from the lodge took on average 40 minutes. Topping that off, the food at the conference center and all of the surrounding restaurants was bland and limited. Sadly, by the end of the conference, ~200 people voted unanimously never to return to Keystone. To be fair, it may have been a great place to bring kids. There appeared to be a LOT of kid-friendly activities. One star back for that. Although I would still want better food! read more

Super clean and relaxing facilities. My sister treated us. My parents really enjoyed their treatments and we had a great time in their gym. The pool of super large you won't find many people in it in the winter. Sauna and steam room where clean and well equipped. If you have the time and need a day off from skiing I can't recommend this place more. Located in the back of the resort. The spa and ice skating are the best places at this location. read more

I am a seasoned travel writer for 4 publications. Travel, lodging, ease of working with hotel staff, basic accommodation requests and guest relations are beyond important when dealing with guests. I pride myself in bringing the most knowledgeable information to my readers. Here is my review of a resort I won't be staying with....ever. A month from today I was to attend a TBEX conference, for writers working in the travel industry. When booking the reservation I was told by a staff member at Keystone Lodge that I had 30 days prior to my arrival to cancel my reservation or a fee would be incurred. Hence the reason why I called today, May 15, 30 days (actually 31 days if you count day by day on the calendar) before I was to arrive on June 15. This was the date the staff member had given me as the last day to call to cancel my reservation. (Another odd uncomfortable warning that made me nervous about my stay....most hotels give you 24-72 hours to cancel) Today, when the gentleman told me my reservation was cancelled but I'd been charged a 30 fee for cancelling, I said, "What? Why?" His reason; "Due to the special rates negotiated for your conference we have to charge a fee." I still didn't understand as a lower rate should never incur a fee for policies clearly stated and was transferred to a manager who told me the same thing. What really didn't make sense to me was that it's not listed anywhere on my paperwork/contract that the hotel sent me with my confirmation. It lists all of their cancellation policies; this strange $30 fee for simply cancelling a reservation at any time is not on there. The one about the 30 day window is...and I obliged to that. I asked again, being the writer and knowing if it doesn't go well or if it does, that I'd have to share with loyal readers. And the man on the phone was actually rather unkind. I did tell him I had booked this reservation through American Express and that Amex will go to battle for me on this since the hotel never informed me of this charge. Bottom Line: I will never ever stay at the Keystone Lodge and Spa. Ever. Keystone sounds like a lovely area, but from reviews I've read, the hotel seems outdated...and now from my conversation and battle with the lodge, so does their policies. I did call Amex. They are fighting it. There are rules and policies. Even if you don't agree with them, if you follow them, no one is allowed to change them without telling you. Those are your rights as a traveler and customer. If you do travel often, get an Amex card. By far the best credit card from the bunch. And a savior when a hotel like this plays sneaky. read more

My husband and I stayed here on the first night of our vacation and were so pleased with our stay. The room was extremely nice and clean, the staff went out of their way to be accommodating and friendly. When we checked in, we received two fresh cookies from the front desk and they were delicious! The lodge has so many spa treatments available and has so many fun outdoor activities for you to enjoy. This is one of the most enjoyable hotel experiences I have ever had! read more

I will not go into great detail but I recently was given a kind gift from my husband to a supposedly great spa. NOT the case. Could not find the resort and was given vague directions that made us do several turns before getting us to our apt late. We were not shown respect for our time or lack of concern for how frustrated we were getting there late. Showers were broken, the spa and pools were filled with kids giving us minimal quiet and relaxation (promised to us in the price of our package), the attendants were young and unprofessional. In the end, I would have spent my money elsewhere for a much better "spa" experience. read more

This hotel claims to be a LOT more than it is, which was the biggest disappointment. Overall: Very dated (1980s) facility with a lingering carpet odor of smoke and mustiness that zaps any preconceived idea of this being a 4 star luxury facility. The spa and restaurants have been updated and offer good service, and are both worth a visit. But the mismatch between these and the rest of the facility is hard to reconcile. Best points: free door-to-door private shuttle from lobby to gondola, free overnight ski check, one daily fast pass to front of the the gondola line. Unless prices are markedly different, I'd choose a condo in River Run Village next time. Staff: NIce, but all 20 year-old college students. They kind of look like they rolled out of bed and put on their oversized uniforms and forgot to brush their hair. There is no real professional hospitality and they don't really have answers to simple things (where can I buy Advil? Is their a taxi service locally?) Rooms: Small and dated, but clean - though nothing can cover up the stinky carpets. Bed was comfortable, linens were fine. Starbucks coffee and complimentary water were nice, large new TVs and a good cable system, free wifi. Bathrooms were clean, but old. Doors are thin and you hear most noise in the hallway. Spa: Fairly impressive given the rest of the hotel. Service menu has good variety, notable product line (Eminence) and my Mala Mayi service was very very good. Staff was more knowledgeable and professional. Relaxation room and locker rooms were clean and had nice amenities (fireplace, snacks, tea). Pool/Hot tubs: There is a huge heated pool and indoor and outdoor hot tub for guests that could really be an attractive amenity (they offer a bar menu). But it is so dull and lifeless - no music, no decor. If they added some heat lamps and a cushiony seating area with blankets and a firepit, THEN we'd be talking. Restaurants: Tenderfoot Lounge and Bighorn offer what you are looking for in the mountains - cozy atmosphere with decent food quality and variety. Service staff was very nice and knowledgeable. The deli was eh but gave you an option for a quick snack. We didn't try the cafe or pizza place. Activity Center -- HUGE skating and game facility with hockey rink. Kind of like the pool - needs some amping up and could really be great, but just looks dull and dead. It wasn't terrible, and wasn't dirty and nobody was rude. But the facility is falsely advertised as a high-end resort and just barely rides above a Holiday Inn. read more

I spent a few nights at the Keystone Lodge and Spa during the month of July for a business conference, and I had an AMAZING time! I had never been to Colorado before, and I was overwhelmed with how beautiful it was. Staying at this resort just made things even more enjoyable, but there were some hiccups along the way which forced me to take off a couple of stars. I checked in around midnight after a long flight with connections from Florida, followed by an hour and a half drive from the Denver airport. The gentleman working the desk at that hour was very pleasant, but seemed a bit confused, and admitted that he only worked the front desk during the late hours of the night when there is almost no one checking in. I told him that I am a government employee (aka needed my stay to be tax-exempt) and he didn't mention the fact that I needed to complete some sort of paperwork and show my tax exempt card upon check in. Sure, there was a small sign stating that this needs to be done by guests during check in, but with 8 hours worth of travel and being that it was almost 2am Florida time when I checked in, I was exhausted and did not notice said sign. Unfortunately, when I went to check out a few days later I was told that they couldn't change the bill because of "their system" and that I would have to complete a form and send it back to them for a refund. It really wasn't a big deal, but it did put a bit of a damper on my perspective of their customer service and helpfulness. On to the resort itself--the room felt a bit dated, but it was clean and had a spacious balcony where we could sit outside and enjoy the view of the Colorado mountains. Although I didn't spend much time in my room, the TV didn't work well at all--lots of static. The resort grounds were nice--a lake with water activities, 2 golf courses (which my partner loved), bike rentals available on site (staff there were super friendly and helpful), and several dining options. I did not have the time to go to the spa unfortunately. The location of the spa was also excellent--my partner and I rented bikes and were able to ride to the neighboring town of Breckenridge with an unbelievable view the entire way. One thing I do want to point out--as with most hotels, the rooms had books filled with dining options, activities, spa menu, etc,, but some of the activities they had listed were not on resort grounds or even within a couple of miles of the resort. For instance, we called to find out about renting ATVs from the location listed in the resort guide, but we found out that it was an 1+ hour drive away! We ended up finding a location to rent ATVs about 15 minutes away, so it worked out fine, but you would think that the resort guide would list places in close proximity. Overall, we had a great stay at Keystone Lodge and Spa, but there is room for improvement. I was teetering between 3 and 4 stars, but I ended up giving 4 stars based on the fact that the trip was amazing and I feel that had I stayed at a cheaper hotel then the overall experience would not have been quite the same. read more

This place is near perfect. The staff is what makes this place wonderful - valet service, front desk and reception and housekeeping; they all rock! The spa and pool is awesome but quite a walk away in my opinion. There are indoor and outdoor jacuzzis which is nice. The cafe and restaurants on site are great and we really enjoyed the yummy cookies upon check-in. Everyone is friendly and helpful and the beds are heavenly. The skating rink is right behind the hotel!!! We loved it. Great place to stay with kids. Only one complaint from this very light sleeper: it's a little loud. You can hear a lot ;( aside from that, this place is as good as it gets up here and better. read more

HOT TUB TIME MACHINE!!! Ok, so this place has a lot of amenities, but could be better. The room is really outdated and looks to be some bodily fluids on the couch. The buffet was sub par and 18.95 per adult. The employees have a variety of attitudes ranging from super nice and professional to not really caring and and eye rolling. There is no fridge or microwave in the room which is crazy- especially when you book a loft, you would think the room would be hooked up wall to wall. But not here- you pay an insane amount for a kinda mediocre room. If you even spend 70 bucks on a room at a super 8 it usually has a mini fridge or microwave! Makes you think! I will not be staying here or recomending it until they do some serious upgrades. It's 2015 not 1986. I wonder if their hot tub IS the hot tub time machine! read more

This was my first ski lodge experience. We were staying in a $900/night condo (lakeside condos) and the experience was not that great. Housekeeping did a poor job and there were still dirty towels all over the place. they left used shampoo bottles in the downstairs bathroom. the bathrooms are VERY old and need to be updated. the only good part was the view from the window and the downstairs area. The beds were so uncomfortable, they were spring beds (not temperpedic like you would expect in such an expensive room) and the pillows were also bad. We later stayed at the hyatt in denver and the beds were much better. The heating would work sometimes, and even the maintenance could not get the fireplace to work in negative temperatures. The spa was good but the guy in charge, Brian, is very rude. Apparently if you make a spa reservation, even if an emergency comes up, they will charge you the full amount of your service if you dont cancel 24 hours prior to your appointment. we tried working with him but were very disappointed that he gave us such a hard time on our honeymoon! we had told him that we were on our honeymoon but apparently that did not matter, he decided to charge us anyway. overall, i would never stay here again. definitely not worth the money paid. read more

Came up for a conference and it seems the hotel was not staffed correctly. The restaurant had open tables but no service. Its getting very dated also. My room is OK but a step back to the 70's. i woke up at 5 am to a chirping smoke alarm. #needmysleep. #didnotgettoeatdinner #notcomingback read more

Not a guest of hotel but staying on the property. The bar staff downstairs in Lodge forgot to take Hotel 101. Service was abysmal.

Friendly staff and amazing lodge! This place is 5 star lodge with the 2 star price in the offseason. Fitness center was amazing. As a personal trainer that is a huge deal to me. Rooms were spacious and very clean. The staff was more than willing to help with anything we needed. read more

We weren't here very long but man is this place nice! Our room had a nice patio that overlooked the pool and had a great view of the mountains. The staff is awesome and there is even a tunnel that goes from the hotel, under the road and across the street to the conference center and the off-site parking. The lodge is clean and super nice! Complimentary bottled water, cookies, and other snacks. Great experience! read more

Nini at the front desk is RUDE RUDE RUDE. Pretty much put a black cloud over our weekend getaway. The rest of the staff was pleasant. Nini needs a new career...not hospitality!!! The property is in a beautiful location BUT the property is old and tired, time for a major remodel. read more

It was nice to be in the mountains on a warm spring day. I only used the spa facilities and didn't get a treatment. I actually got sunburnt while laying out by the pool for only 20 mins. The gym was well equipped but I wish they had better views instead of just the lodge. The indoor spa was nice and relaxing and I liked that there is access from the outdoor pool to the indoor spa. The showers were clean but there weren't that many of them. It was nice that no one else was there besides myself. read more

Each year during our ski trip to Keystone I make an appointment at the spa. The front desk is warm and friendly and the atmosphere is calming and peaceful. This year my husband joined me for a couples massage. Our therapists, Amy and Christine, were amazing. I highly recommend both of them. They had great pressure and listened to what I needed out of the 80 minute session. Our only displeasure was the relaxation room. There were dirty glasses and dishes on every table and there were three ladies that talked the entire time and at normal conversation levels. Not all guests know to whisper. I wish the staff gently reminded guests when they check them in to use whispers and /or had small signs in the relaxation room. It really does ruin the mood! read more

When we arrived at the lodge, our car was valet'd and we were given directions to the spa! We were greeted by very kind and friendly staff and given a tour of the facility! We were given great and informative instructions on where to meet for our services. The spa is clean and has a great ambiance. I had gotten a 50 minute facial that was divine and I wish it could have been longer! read more

My boyfriend and I bought a groupon for this lodge and it was well worth it! The customer service is impeccable, the people are friendly, and there are great sites, restaurants, and a hot tub outside to enjoy drinks in : ) Valet comes with your reservation which is nice since you never have to worry about walking to your car in the cold or far distances. The Valet guys literally sprinted to go get our car everytime we came down to go out somewhere. They care about your time and also care about customer service (opening car door, helping pack luggage). The bartender, I believe her name was Sara, was kind and knowledgable. Our waiter, Matt, was quick, attentive and friendly as well. The front desk staff are always smiling and willing to help with any complaints or concerns (one day our maid didn't pick up a large pile of dirty towels and they sent her immediately to do it). I sat in the steam room for awhile, enjoyed the outdoor and indoor hot tub, went to the gym, and walked around the little lake outside (although I wish there were more shops in that area besides a gift shop and rocky road chocolate). We ordered room service one night and it came fairly quickly with a friendly employee who was overly happy and wished me a happy birthday. I ordered a special "pumpkin spice creme brulee" which was amazing. Since we went in one of the down seasons (October), we basically had the place to ourselves : ) highly recommended for some relaxation time with a significant other or with a group of friends to just hang out. read more

The Keystone Lodge is thee place. We had excellent accommodations and enjoyed its convenient location for all our activities in early September. Its facilities - notably the fitness center and the hot tub - were superb. Great place to take walks, notably to River Run Village and such. Highly recommend. read more

The keystone adventure center was great!!! If you like eating a bag of dicks.... the management is so backwards all the skates were dull and the manager kelly was poop . The ice was great and the bartender was very polite and funny. My kids had a great time eating the 7 week old hot dogs from the ancient hot dog eating apperatice. Screw this place!!!! Roger Anderson read more

Nice, spacious rooms with a view. Good, quite room temperature control. Responsive staff. Few on site dining options but many within driving distance. read more

Not a bad hotel, utliitarian and typical for a conference hotel. But do not let the decribtion fool this hotel is not in Keystone or even near it, and you have to take a bus to all restuarants and nightlife. Plus, the $20 resort fee is totally spineless, I hate when hotels lie about their prices. Staff was very nice, and gym is excellent, but otherwise stay in or near keystone and save yourself the hassle of dealing with buses. read more