Not sure for all the negative reviews, but Keystone has always been great for us. Heather is always very friendly when speaking to her on the phone and I believe Rose is the maintenance manager who was also very friendly and helpful if you want bad service go over to Buyers and Harvey and deal with them. That's a complete nightmare. there's nothing out of the ordinary this company asks wanting to rent with them. The process was smooth for my husband and I. When applying they also get back to you quickly which is something I greatly appreciate. Grateful for Keystone and I have a smooth transition coming from such a terrible experience with buyers and Harvey. read more

Everything, worst leasing experience ever. I believe the feckless property management business must be challenged by opposing representation of the lessors Advocate Agency. Currently Property Management companies in Clarksville have a dominant position over Military homeowners without appropriate counter to charging management fee for only collecting rent. Not maintaining the property nor aiding the lessors paying the freight. I believe this will change and hold so called property management companies to accommodate not just sign documents. read more

Not charging for ridiculous things. Do not rent from this place at all. We have lived in one of their properties for over 3 years and had problems from day one. They are all about the money and not tenants. They threw us out due to and issue with my service dog and told use we could stay if we got ride of my service dog dog. One that against the law. They we had alit of issues when we moved in witch were not fixed some we did our self but want to charge for them. They want u to basically rent from them and not live there. I would never buy or rent from the ever again or recommend them. read more

As a neighbor of one of their properties, I've had to put up with the constant nuisance of Keystone Realty & Management's maintenance people blowing lawn clippings onto my yard. I've called several times to get them to resolve this issue, but no one has gotten back to me yet. I would question the reliabilty and trustworthiness of a company that fails to resolve such a simple matter. read more

VERY Unprofessional Company! I have my own investment business and this company sold an investment property underneath me that I was going to Purchase. They are a horrible Representation of a Real Estate Company! read more

do not rent from Keystone Realty. every single thing with them is a fee. I have had multiple conversations with the staff there with them being rude and unjustified. the so called manager Lani in Clarksville, TN literally hung up the phone on me when I still had questions about a fee in my account for not being at my apartment at a certain time, when I had no idea they were going to be there for a inspection. Lani was very rude, and ultimately made me write this review. she was a so called "manager" there and was completely no help whatsoever. save yourself the trouble, and rent somewhere else save the headache, I am finishing my lease and moving to somewhere completely the opposite of keystone realty for this very reason. staff is very rude and unjustified. youve been warned read more

Vanessa De La Cruz was a tremendous help in my moving process. She was timely with responses and went out of her way to ensure I had a place to stay upon my move to Tennessee. My move process would have looked tremendously different without her help. Very grateful! Try to work with her if at all possible! read more

My husband and I moved from Colorado in 2021 to Clarksville, TN. Rentals were hard to find, but when I called Keystone after finding a townhouse they advertised, it was smooth sailing all the way and for the 4 years we rented from them. Didn't have many repair issues, but when we did, we got an immediate response and repair! If I had questions, someone always got back to me with an answer. I found them to be very friendly and courteous. READ your lease and know what they allow and don't allow and follow the rules. Take great care of your rental!! They are dealing with LOTS of tenants who I'm sure abuse the places they live in because it's not theirs. Your reputation as a responsible tenant is to your advantage and makes their job much easier. When we recently moved to Cleveland, TN they told me when to expect our deposit and it was deposited into our account to the day they said. We had a great experience with Keystone! read more

Beware of this realtor and management company they are crooks. Do not go near them.. I had to take them to court to get my security deposit plus court fees returned. The judge ordered in my favor plus court cost, but they count on you not having the time or patience to fight them in the court of law and if you have made the mistake and renting a property that they are overseeing take pictures and videos before you depart the rental property for your evidence. Know your legal rights and use them. read more

AVOID any property managed by this company!!! Relocated CROSS-COUNTRY to be greeted by the most NON-PERSONAL, low energy, zero customer service human. Thought it was just me- but both my children felt the same FAUL energy from this woman. Should have followed my gut and passed on this location. Upon my arrival was asked WHY my energy level was so high?!?! Drove 30+ hours cross country with dog... was I excited to make it alive? FUCK YEAH Then was asked about proof of service for electric BEFORE I can be given keys. (Totally understandable) Couldn't find email so I googled phone number. Why did I goggle? Because rather than providing service and list of service providers, she decided to go into her office and NEVER come out again. Felt as if I had some sort of desease or contagious virus that she AVOIDED! Was not walked around facility to be shown amenities IM PAYING FOR! Still don't know where my mailbox is located, nor gym. Also adding that the move in inspection must be completed electronically. As a tech challenged person this was the icing on the cake.... Not sure I'll stay the entire 12months if this is indication of service I'll receive. read more

Keystone is a robber and a joke. If you look at their listing the application fee is $45.00 but when you go to process it they charger $75.00 plus they will not let you look at the places until you process your application really. read more

Keystone Realty & Management - Property Management Near Me - Clarksville, Tennessee

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Keystone Realty & Management will ask you to put down a $200.00 non refundable fee, a pet registration fee, an application fee, and a security deposit worth a months of rent before viewing properties in person. For us, this totaled to $1,850.00 in order to hold the property to tour. Once we toured the property, which was disgusting and included water damage to the floors, we were unsure about moving forward. They assured us that the would do a deep clean of the property, but the lease included wording that we accepted the property as is. We obviously do not. I called to inform them that we would not be moving forward and inquire about how to get the (noted on the form as refundable) security deposit back. I acknowledge that we would not get any of the other money spent back, however the deposit to hold the property was listed as refundable. What they do not tell you is that it is only refundable in their eyes if you sign a lease. When I inquired about the situation and explained that I would be okay waiting 12 months to get my deposit back, like a security deposit, I was told that it would not work. I was very rudely told that, "it was in writing," and they would not help me based on the situation. It was in writing (though contradicting the print next to deposit which clearly said refundable), so at the end of the day the fault lies with us. If you are considering Keystone Realty & Management, be warned that they will not refund any security deposits put down to hold a property for viewing. read more

Moving from Alabama, I was initially concerned about finding a good apartment. Luckily I found Keystone. Kori was extremely patient, helpful, and knowledgeable of the property! The apartments are brand new and my neighbors have been amazing too! read more

they will scam you. avoid at all costs. tried asking questions about the property and rent and they were so rude. I hope they don't treat their customers like this. read more

We also called this company and had a awfully rude female called Kori. We got a hold of a nice realtor called Lizette but unfortunately are not going to use this company thanks to the helpful comments. After reading all these, why dont they get new receptionist? Its a shame, these homes look beautiful, but I just cant trust this company to take care of my family. read more

So I guess you guys think that it's acceptable to rip off locals. I don't recommend this apartments to anyone ! The conditions that they leave their apartments in are APPALLING and GROSS. You guys should be ashamed at yourselves for trying to push these nasty apartments on people. Does anyone in your office actually clean anything? Dust left on the fans, dirty carpets, junk and trash left behind the washer and dryer!!! Cracks in the ceiling!! Then you greedy people have the nerve to withhold people's deposits.. you all should be ashamed and are robbing people. Not going to waste my time saying much more. AVOID THIS PLACE and double check everything before you move in because they cannot be trusted. FYI if you encounter Christina, I'd personally avoid her. She doesn't care about the customers and will laugh and smirk in your face. read more

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This is a crap property management company. This is your warning not to rent from them. Everything with them is a fee. When you give your deposit they automatically keep 200 bucks for "administrative fees", you all don't pay your employees? I have to out of my security deposit? They charged me 150 bucks to clean a baked on stain in the oven that would not come off. This was an old used oven. Problems with your rental....they will get to it.....at some point in your lease. Actual help from the office? Nah, leave a message they will get back to you after you call 3 more times. I talked to the previous renter of my place when they came to pick up a package. Same treatment and they warned me no to expect my full deposit back. This is a money hungry company that could care less once they have u sign the dotted line. read more

Keystone Realty & Management - The 150 dollar "stain" I was charged for - Property Management Near Me - Clarksville, Tennessee

So they were having these inspections for Radone gas??, I'm not sure, but they already did a 6 month inspection and then now we're at the 7th month, and they're wanting to do another inspection well, anyways, I was upstairs about to take a shower and I didn't hear Anyone knock. I'm not sure why they didn't use the doorbell. But I went to get a clean towel, and I heard someone hollering, "Keystone realties." Well, I happened to walk downstairs, and there were 2 gentlemen and a lady standing inside my apartment, which made me furious. If I didn't answer the door, then that meant that I was NOT at home and for tHEM TO come back, but I was upstairs. I was very upset. The fact that they were in my home and I was about to take a shower and just happen to go get a clean towel and walked out of my bedroom hearing them holler. Anyways, they left after I told the lady. Would you want someone to walk in your home? And you're getting ready to take a shower ??and you didn't hear them knocking on the door! You don't know who these people are. Who entered your home. I proceeded to call the Office Management and let them know what happened. But the manager, Lauren, she was so rude and kept cutting me off and said. Well, you knew that we were having an inspection!, and I told her. Yes. I did , but what am I supposed to wait from 9 to 5 to take a shower? nevertheless, she was so rude, and I told her that I was going to reach out to the owners. She replied, "Oh no, you won't! She really didn't take the time to listen to me, and I was upset. She never used any kind words. All her words were abrupt, rude, and aggressive! I would not recommend renting from these people. IF What they have to show is the face and language of Lauren and her rude attitude. They will definitely lose a lot of business. Worst business I have ever dealt with! read more

I'm not the kind of person to leave bad reviews, because I was raised to not say anything if I didn't have anything nice to say. That being said, a horrible employee at keystone realty has made me make an exception to this rule. First bad experience, I called to ask about a listing that I saw on their website. Unfortunately for me, a disinterested woman by the name of Christina, took the call. She initially said immediately without checking, "oh no. We don't have any available units there because those apartments get snatched up quickly ". I informed her that I saw that one was available on their website. She then said, "oh, we do have one available" (after actually checking). We made an appointment at 12:30 the next day to view the place. The next day, she texted me to confirm the appointment. 15 minutes before the appointment (I was already at the location) she texted saying that she was on her way. 10 minutes before the appointment, she calls and says that she has bad news. She said that they were in the process of evicting someone from that unit and that the person had not left yet. So, she couldn't show me the apartment. Are you kidding me!? First thing, the apartment was on the website with an option to apply for it right then and there. What kind of property management allows people to spend $30 to apply for a unit that is not available? I asked her if the unit would become available soon and she said that she would call me back on that. Of course, she never did nor apologized for wasting my time and for her overall unprofessionalism, incompetence and laziness. Since I was there already, I did see a lockbox on the unit's door. So, Christina, I'm calling you out on your BS. Nobody was living there. In retrospect, I'm glad that I didn't look at the unit. If these are the kind of people that they hire then I wouldn't want to deal with them as a tenant. read more

Please steer clear of this property management company. I wish I read the reviews prior to dealing with them. They are shady and money hungry. They're refusing to give me back my security deposit of $1595 for a voided lease with a move in date of 5/15. It is 5/9. I've never had the keys. Never moved in. Never even saw the property in person. If you value your hard earned money and want quality service do yourself a favor and go somewhere else. There's a reason why they're rated a 3 out of 5. Honestly they need to be rated a 1. read more

CONTACT THE HOUSING SERVICE OFFICE AT FORT CAMPBELL. MULTIPLE COMPLAINTS FILED AGAINST THEM. THEY WILL ALSO ADVISE YOU TO STAY AWAY. BE WARY, THE HOUSING OFFICE CANNOT DO ANYTHING FOR YOU ONCE YOU SIGN A LEASE, TALK TO THEM BEFORE HAND. PLEASE, PLEASE JUST TALK TO THEM BEFORE CONSIDERING THIS BUSINESS. Please whatever you do, do not use these guys. I had multiple issues, and they never fixed many of the issues with the house I was renting. If you are still in doubt and thinking about using them feel free to message me. Just a list of some issues: Drywall coming apart Trash under deck Deck falling apart and not even connected to the house anymore -Never returned calls -Received calls numerous times about rent not being paid, we had a allotment set up at the time? -Not to mention my refrigerator was taped together!? Upon move out, they did not follow the law or their lease agreement for that matter. Once moved out they cited me for: -Pressure washing the outside of the house where mildew had grown, again how is this my responsibility. -The deck which was falling apart and warped due to an inept installation. -Tried to state that their lease was "ARMY APPROVED", any sensible soldier will know the Army does not do that. This among numerous other things are just some reasons why I will not use them or recommend them ever. Again STAY AWAY, their 5* reviews are coerced, they tried to get me to write one before I moved out. Just please use someone else or contact the HSO at Ft. Campbell for recommendations. Also FYI the have a D- rating with the Better Business Bureau. Overall, it was a very unfortunate experience and no one we reached out to could provide much help. The Housing Service Office said that they were bullheaded and stubborn, and unfortunately they can only act as a mediator. Just overall a horrible place, a dishonest company, and the owner is a dishonest person. I would rather stay in a cardboard box than use this company again read more

Keystone Realty & Management - A picture from one of the properties Keystone manages. - Property Management Near Me - Clarksville, Tennessee

I've been renting from keystone for almost a year now. I've never had any issues until today. So I was aware when I moved in that a 6 month inspection would be on the calendar. I moved in July of 2021. Obviously 6 months from that is January of next year. Well that never happened. I never got any emails or calls about it so I let it pass. So here I am now trying to figure out why there is a woman at my door wanting to do a inspection now. That inspection is way overdue. Obviously I'm pissed off because why are you at my door at 11:30 am. I work a night shift job and the fact that nobody said anything in advance. Yeah great management. See they always can send you plenty of emails about paying your rent but for anything else they won't answer. Just a warning for others, they show up unannounced. read more

I wish I could give negative stars. This is COMPLETELY UNACCEPTABLE. The house was no where near ready and they didn't even come try and do a walk thru with her. The house was vacant for 2 WEEKS and they did absolutely nothing. They didn't even send the cleaning crew until today. DO NOT USE THIS COMPANY! Did I also mention they gave her the run around and didn't pick up the phone nor acknowledge her when she went up there? This company is horrible and should be blacklisted. Keystone, for you to be working with the MILITARY you should be ashamed and I will make sure no one else uses you PERIOD!! read more

The lady on the other end wasn't good at explaining her company and what they stand for, she was quite rude to be a professional. I don't agree with their business practices but I understand the necessity. I don't know if she thought she could treat me with less respect because she could tell I was black over the phone. But I'm appalled at the level of professionalism or lack there of. I do not recommend. There are companies out there that may have the same policies but do a better job at delivering the message than she did this morning. I usually try to only leave good reviews but this experience was so bad that I had to do the public a favor and just be honest. Find another way, this one is broken. P.S. every encounter matters read more

This company has very bad realtors. They do not know how to train their realtors. They have very poor customer service. The realtor responded to my email with a right a way blocker information criteria. Automatically she sent me qualifications criteria without answering my inquiry about the property. That sounds to me they had been getting very bad renters. Automatically she told me that I cannot rent the company's rental property and that I should just rent a short term condo. Well I am well qualified based on all the criteria they have mentioned. But to treat people bad and they do not know the clients background should be a ground of racism and should be punishable by law. read more

GET AWAY FROM THESE PEOPLE PLEASE!! I have been years in the military and rented my whole life. I never had such a bad realty company. These people have a third company that run their online payment. These company deletes the payments at the beginning of the month and if you don't call Keystone before the 5th of the month, they charge us 25$ dollar late fee per day. Even tho it wasn't your fault that your payment did not go through. They charge you 5 dollars for bulbs, even tho you leave bulbs in case they burn after you move out. They also charge you for half of the painting of the entire house and for doing the landscaping, even when the grass was mowed before the moving out. They will take most of your deposit! I do not recommend them to any military family. They extremely money hungry and tricky people, get away from them! read more

Terrible service they gladly collect your rent check but when you need them they don't respond.been without power 4 days I keep requesting an electrician to repair the problem but no results.dont rent any properties thru them it's rediculous. read more

trasshhhhhhhhh.. rude, unprofessional, y'all dusty. do not use. terrible terrible company. crack house home conditions. read more

Currently just trying to get a phone call through to a manager. They can take the time to text me but they will not return my calls. I pay them an awful lot of money for them to blow off my calls. I do not recommend them for military. read more

This is the worst to rent from. Please AVOID KEYSTONE AT ALL COSTS. Upon moving in, there was a terrible cockroach infestation. A year later I still have roaches because they send out their " pest control professionals" who just come in and spray really quick and leave. It seemed like the roaches only got worse. Plus our rent was being raised annually. Christina and Kori are the worst of their employees. They don't stick to their word and are very unprofessional. Im disgusted. read more

Keystone realty recently took over my apartment complex and ever since they took over it has been nothing but trouble. Once Keystone first took over they took three months to replace a light fixture that had fallen out of my ceiling, I had submitted multiple request but nothing ever got fixed until I had to go down there personally and talk to them. They add on so many fees and they don't let you know what exactly you're being charge for until you ask about it. There is no on-site maintenance so if you're locked out after hours you're just stuck. I am currently paying for parking but there are cars parking in my parking spot and I can't get them towed because only the office can get them towed. Their office hours aren't even updated on the website. Overall very unprofessional and there is no communication between the office and the tenants currently living. Would not recommend this management team, try to seek help elsewhere because Keystone is nothing but a headache. read more

This is by far the worst experience I have had with any business in my life. The most unprofessional establishment I ever encountered. I have been told on Wednesday that I've been pre approved for the property I was interested in. I asked what's the next step and I've been told about viewing property. Not even once I was told that I have 24h to put down the deposit. The agent that was supposed to show me the property, have been dodging me and not returning my calls since the day I was approved, and I was trying to reach her every single day since. And today, my new agent told me the property was rent out earlier last week. Was it before I was approved ? I guess 1.5 stars on yelp and over 15 claims on better business bureau says everything about professionalism at this office. Even though, I wasted my money on applications with them, I told my new agent I do not wish to work with them and try to find a different place that they manage.  And btw, calling somebody "sweetie" constantly is also very unprofessional. It's ma'am, not sweetie. read more

I've never rented from this place but they DID waste about a MONTH of my life waiting on an application denial ! The reason for the denial was due to a rental verification they didn't go into specifics so I called my current property manger to see what was on the verification. She stated nothing that she would've denied an applicant for but she did notify them that I was LATE ONCE in the WHOLE almost 12 months that I've been renting . I've never been late on my rent UNTIL the WORLDWIDE pandemic hit. It's just blows my mind how a company would deny someone for that ! But I guess it was for the best because they never answer calls or reply to emails . read more

BEWARE!!! Current Tenant who was charged a service fee that was unjustified and nobody in the office would speak to me directly to get it resolved they would only email me because they know they are wrong and a bunch of COWARDS. They changed the reason I was being charged 3 times and none of there reasons showed me being legally obligated to pay. If I didn't have my son's surgery to deal with at the moment I would seek legal representation and I still might once I have more time. Trip fees are for if I was not home to let the service tech in, which I was. No damage was found due to my fault or other wise so no lease statement saying I should be charged for that. I also never stated that there was damage, I said it was Louder than usual and making a grinding sound but was still functional and this was also told to Lauren when she called to set the service call. You dont understand why I feel I shouldn't be charged because your too afraid to speak with me and because of this you have no idea what really happened. read more

Left the place in great condition but am not getting any of my deposit back and am getting emails that they want more money.

The absolute worst experience I had buying a house! Gaylynn Utley was rude, unprofessional and had no idea what she was doing. Very unwilling to help, only looking for her commission. read more

One of the most unprofessional companies I have ever dealt with. Every single employee we have dealt with was unprofessional. We had to hurry and get a place as we were coming back from deployment, the apartment of course looked nice in pictures but we never got a chance to see it in person before we signed the lease (our mistake). First, when we moved in we were told that it is a as-is move in. We thought maybe just some minor repairs, or chipped paint. Stuff we could deal with. No, we moved into the dirtiest place ever. It smelt horribly like dog which took us month to get rid of. There was dog hair stuck to the walls in every room especially the main bedroom...how that happens I'm not sure. It looked like someone just dumped a bottle of laundry detergent right in front of the washer and dryer and they just left it. The kitchen still had crumbs all over the counters. The stove was nasty. It took us almost 5 hours to deep clean that apartment before we moved anything in. Second, we ended up with a horrible termite infestation a week after we moved in and we were told, as thousands of little termites were crawling across out floor, that it would take them 4-7 days before they can get it fixed. After calling several times, and going to the office and showing a video to them they had someone come do a temporary fix. Which only lasted a couple days and they were back. So we called the rude maintenance lady again she told us just to wait and she'll call us. So we wrote a letter and emailed it to HR saying fix this or let us break our lease or move us into a new place. She said she is extremely sorry and she didn't know we were dealing with that and that someone will be out there the next morning to do a permanent fix. Third, Our mail box key fell of my key chain, I called to get a new key and they said they didn't have a duplicate. After playing phone tag with the maintenance lady and a very rude voicemail from her we had to pay $25 to get a new key because THEY didn't have a duplicate. Fourth, we both were put on orders to PCS around the same time so we put in to move out by December 31st our inspection for moving out was on January 5th at 1pm. Luckily I was still in town to be there for the inspection because I just knew they would come up with something crazy to charge us for. So, I got there around 1255 thinking I was late. By 105 they hadn't shown up so my Significant other called asking them where they are, the woman told him "well she's not here so she should be there shortly." By 130 she had still not shown up. So I called, after putting me on hold for 5 min she told me the same thing, and that she tried to get ahold of her but she didn't answer so she is guessing she is on the way, I told her we got that answer a half hour ago and that I want a different answer so she told me that she would call her again and give her my phone number and she would call me and let me know where she is. So at 139pm Teresa the inspector TEXTED me and said "I just sat down for lunch. Can I text you when I am on the way? I would love for you to be there, we have just been slammed." First of all, this is almost 40 min after my appointment time and she had time to sit and order lunch?! Second of all she TEXTED me not called texted. Then had to nerve to tell me she'll be 45 min tops. So 2 hours later she shows up to do the inspection!! Fifth, we get an email saying our rent is late when my Significant other calls the woman on the phone says "Just because you moved out doesn't mean you don't pay rent." He tells her well my military orders say Different. She puts him on hold for 10 min then tells him, sorry we will fix it. Moral of the story is, whatever you do, do not rent from this very unprofessional company! read more

Worst renting experience to date. We had to threaten to move out before they fixed major safety hazards (broken stairs, oven missing safety glass). Leaks in the bathrooms were never fixed. I lost many possessions due to mold from the leaks. Contractors would come to the house on jobs complaining about managements refusal to hire the appropriate repair men. We were treated very poorly when we moved after fulfilling our lease. read more

3 years ago contacted these PROFESSIONAL people to buy a house in hazelwood listed by Katie and Melissa told me Exactly " this house has multiple offers on it" i lived cross the street and didn't see anyone come and check it ... few weeks later house still on the market called the bank directly and found out THE HOUSE NEVER HAD ANY OFFER ON IT went to honest real estate team and placed offer on the house and that day her office placed an offer against me .............. Crock all the way people in the End I got the house and enjoying it WILL NEVER DEAL WITH THIS CROCK TEAM AGAIN EVER read more

Doesn't even deserve once star...they seem nice and can be nice but will take all your money. If you cherish your money and savings and security deposit don't go to them! They will find a way to charge you for everything. read more