This store needs to be shut down give us anything because we are in this area but we as a community need to organize stand up and get us a new chicken place here as soon as possible manager and staff need to go the staff is rude they give you old chicken the grease hadn't been changed in Forever they need to go quickly please read more

The customer service is awful and they are very unprofessional, once I complained that my food was old, hard and dipped in the grease again, then served to me, they ignored my concerns. I will never patronize this establishment again! read more

The food came out pretty quickly, and tastes similar to any other KFC, but that's probably the only positive thing I could say about this location. We went through the drive-thru to order and when we said we needed just a second the woman taking our order cursed. She also sucked her teeth, multiple times, and just answered with "mmhmm" When we drove around to the window she rolled her eyes at us and did not say a single word as she shoved the food at the car window. After being treated like that by their employee I will never return to this location. read more

If I could've gave a zero I would've. Anyway ordered my usual today (2) 2 two piece dark original combos. Someone else picked it up. I was starving too. Opened the box and looked in and said WTF IS THIS. The chicken was SOOOO DARK AND DRIED UP... looked liked they been cooked in some ole ass grease sat in the bin and been cooked again and sat. I said o hell no that shit going back. So the chicken went back they had the nerve to say all the chicken look that way and did I want crispy. Not o we cooking another batch or anything. I said no I want my money back TF THEY THINK SELLING THAT SHIT TOO PPL. Mind you I tried calling as soon as I saw my food at 3:30 pm all the way through later on and no one picked up the phone because they knew someone was gonna call and complain. Just a month ago Mann the chicken was sooo good. read more

KFC location never seems to have extra crispy and will try to make customers settle for original recipe. Even if you order ahead. Management needs to do better if they dont want to lose customers. read more

At 8:00 U was told that my order was going to take 15 minutes for the chicken to be cooked so could I please pull around front. It's now 8:50 and I am still waiting. All the cars that pulled up front after me are gone so they not only lied about how long it would take they filled every order after mine first. Then I had to provide my receipt because they asked twice what my sides were. Next time I will drive to Waldorf for Popeyes. read more

One of the worse KFC I have been to in my entire life. Food was warm but it was not fresh. And it felt like I was eating someone left over.

The service was absolutely terrible!! Came in and the worker had a terrible attitude. She was rushing me and I've heard of RBF but the way she looks at people as if they're wasting her time. She had an attitude the whole time and was very rude to me to the point where I didn't even want to eat there anymore. read more

Horrible!! How is this location even opened?? Worst KFC I've ever been to. Food is nasty, the chicken doesn't look like REGULAR chicken. It's dry, weird shape, and nasty. It's a waste of money to go here. read more

Pro: food is edible. Con: everything else. Poor service, dirty facilities. Avoid at all cost.

Order is always missing something, chicken hard and dry like it's old... keep your money. The food always ends up in the trash.

Literally always over cooked burnt pieces and most pieces are the wings and drums. They never give you equal parts of the chicken even when asked. Indian head does not have much places to eat so it's very disappointing. Our family literally drives all the way to la plata to order KFC or Popeyes because we gave up on giving KFC another chance. Paying $50 for family meal to only get small burnt pieces each time even when I address this issue to the workers. Either you need start making more chicken breast and thighs or monitor the employee and see if they are saving the best pieces to take home. That's how much I don't trust this location. It happens every single time. Poor quality. read more

Got to be the worst location ever. I came in over two hours before closing and wanted a bucket meal for me and my family. And they had no breaded chicken cooked and had none cooking, nor were they trying to get any started. So i got the godawful grilled chicken instead and what i got was super small chicken bits that easily could have came from a bunch of pigeons instead. Amd there was hardly and meat on these pieces, it was more like just skin and bones. I complained about it and they refused to give me my money back. I will never spend money there again. read more

This is the absolute worst restaurant that ever existed. There has to be a 100% turnover rate at this place, there is always a new manager on the few occasions that I have gone there. The manager is a reflection of the restaurant and headquarters, it seems as though no matter how many complaints are made at KFC headquarters, things remain the same. I tried placing an order through the app for 8 pieces of chicken for $10, but received message that the restaurant was closed. It was only 9:27 pm and the restaurant closes at 10:00 pm. I drove up to the restaurant, only a few miles away, go to drive thru explained the aforementioned and ask if I could place the order. The person at the drive up said yes and then she sounded exasperated, I told her it sound like I was bothering her and she said let out a sigh. At 9:36 she tried telling me they were closing, truth be told the restaurant always look close, as there is hardly a lot of cars in the parking lot. She told me she couldn't give me the deal and that 8 pieces of chicken would be $15, I was like no way, then she said I could give it to you for ahhh $12.99, no $13.99. I ask if she was making up her own prices. I ask if she was the manager and she said yes. I parked and went inside the store. I told her that she was totally unprofessional, very rude and told her employee standing behind the counter to not learn any of the manager's bad behavior. I told the manager that I would be contacting KFC headquarters and she was like okay. To bad that behavior seemed to be the norm for her and she was quite comfortable putting it on display. I will submit complaint to KFC headquarters and PEPSI owner of KFC. I wish there was the option to give ZERO STARS, this restaurant and manager are a NEGATIVE 10 read more

I've been here twice recently. The first time I ordered the 3 piece tender $5 fill up. They put everything in the box expect the chicken tenders. I didn't realize until I got home. Order chicken. Got no chicken. Only the sides. The second time I ordered the same thing. $5 fill up tender meal. All I got was the tenders and a biscuit. No mashed potatoes, no potato wedges, no cookie. They are not giving you what you are paying for. Go to McDonald's down the road. read more

I had KFC delivered today 8/26/19. It is very apparent that KFC do not read the customer instructions. I was very disappointed with my order. I will not buy KFC by delivery ever again. read more

The service is slow. The chicken is not appropriately distributed. They flake out on potato wedges. The biscuits are usually broken apart. They forget crucial items like gravy that goes with mashed potatoes. The list goes on. The only thing that keeps them in business is no competitors. read more

Absolutely horrible service employees can't show up to work on time. Bad attitudes horrible service

I will never return here again. Restaurant was not clean and the floors were very slippery as if it was mopped with cooking oil. There were ants marching one by one along the sticky counters, and all of this was happening at 11am. I think the health department needs to come inspect this place. I took pictures of the ants, but you could barely see them because it blended in with the spotty countertop. My advice to the manager, do better with your establishment and make sure everything works. read more

The service is HORRIBLE. I walked in and asked for grilled. No problem. Paid. Then a few minutes later, they don't have grilled. Ok, then let me get a refund. WHAT???? I guess they are used to baiting and switching. Finally a "manager" comes. And gives me the wrong change. I show her the receipt. And she gives me the wrong change AGAIN. Then she says she needs to go in the back I guess to pull the $1.12 out of the vault. After about 20 minutes I get my correct refund. (They could have actually cooked the chicken I ordered in that time.) No apology. If they are this incompetent with basic math, how are they with the food? read more

while ordering 4 pieces of dark meat and mac & cheese, the girl taking the order kept saying 3 piece. my husband repeated 4 piece 3 times and finally yelled it thinking she couldn't hear him. when we got up to pay, he asked the girl if she took his order. she said yes and he told her she didn't need to be so rude and needed to listen better. she responded that he didn't need to yell but she kept getting it wrong. she slammed the window. he honked the horn and asked to see a manager. another girl (thinking not the manager) came up and said she heard everything and he did yell. he did not deny it but said the girl kept getting the order wrong. this "manager" told him to never come back and also slammed the window. this place has always had inferior employees who constantly give the wrong food or leave things out. the only reason we go here is because i have stomach issues and somedays the mac & cheese is all i can eat. guess i need to find a replacement. we will not be wasting our money here again. this store is a very poor representation for the kfc corporation. read more

I wouldn't recommend this KFC to anyone.. when using the drive thru please check you order you may get home and be disappointed with the wrong food.. I tried calling to let someone know but they don't answer calls either.. so I returned to go inside, I asked the young lady was she the manager,she said yes I notice her clothes was very filthy like she's was doing the cooking and the cleaning and the register she definitely need help!! So please check your bags before leaving here.. they also doesn't give you anything for your troubles of returning to this store not even a drink what about common courtesy!! read more

They don't have very good costumer service, they have a guy on the drive thru that takes the orders and he has attitude and always take a LONG time so I can get my food. The food is good, i ONLY COME HERE WHEN I HAVE TOO. It's ridiculous read more

There was a wait and when my food was brought to me it was overcooked. When I bit into the chicken it was disgusting! The chicken left a lard like coating in my mouth. read more

This place is horrible. No customer service and completely unfriendly. The GM and the District Manager didn't care at all about the customer just taking their money. Accusing their people of stealing and then finding it and not offering an apology or anything else. Only two of the assistant mangers were actually friendly. read more

At this point now I go to humor myself, I been at least 5 separate occasions at various time of the day/evening and order a Chicken Pot Pie. Answers range from "its gonna be 20 minutes,we just sold the last one" to "we dont have those anymore" Place simply needs to go! In an area of such limited options, this is probably the worst of the worst... read more

Well, I shouldn't have expected anything different. Other than being disappointed by the food this time. I didn't even get a chance to order this time. Pulled into drive through and went to order of all things FRIED CHICKEN. Instead of hearing we are cooking more chicken now because we had a dinner rush I got we don't have any chicken except grilled. I waited for a counter offer. An estimation of time on how long it would be but all I got was silence. Nothing. I said I'm good but don't you know I got to sit and wait for 10 more minutes while they were trying to fill the one cars order in front of me. They must have not been happy because a half a bag of their order got flung out the window as they drove off. BULLDOZE THIS DUMP AND BRING IN A POPEYES OR A BOJANGLES OR HECK EVEN A TACO BELL. read more

The longest wait for a 2 piece and a biscuit anywhere. New management is definitely needed to save this place.

Worst service here!!! Had huge sign for promotional item so I ordered it and was then told they don't have it and they said the sign was covered... Nope it isn't . So I had ordered something else but very long wait and not busy. I rather go somewhere else and avoid the rude service. read more

No Long John Silver anymore.....no customers...staff sitting in the dining room, on their phones...manager included. Chicken old,tough,and dry. Typical KFC.....The colonel is dead ! read more

Absolutely the worse KFC I've ever been to, and I'm from Kentucky. Let me count the problems: 1. Never enough workers, 2. Slow to take your order, slow to receive your order, 3. Food is terrible - chicken looks terrible, mashed potatoes are bad, etc., Good points - they recently put some money into renovations but forget about customer service, food production, and output. Business owners need to pack up and go. We need a restaurant that best serves the community, because this does not. Lots of church people go after church on Sundays, but always complaining afterwards. My recommendation - spend your money on something that's worthwhile, not this place. read more

I love this little Long John's/KFC combo, always stop for lunch when I'm passing through. The service is always friendly and polite! Everything is clean and the food is good. read more

Standard KFC fare, cooked correctly. Stop there (well I used to) to get something, usually chicken, and they never seem to have what I want, and what's worse is they don't want to cook me what I want, I have to take what's available. Well, that got old so I don't go there anymore. read more

The service in this location is very poor. They frequently run out of chicken and the employees are rude. Love the chicken, but hard pass on the service. Avoid if possible. read more

Service is always so slow. On multiple occasions we have gotten food that was cold. Or other times where we didn't get the correct items.

Pack a bag for the drive thru...Slow service, wrong order, sad place overall.

It's clear the staff (manager included) have no standards what so ever. Everything is terrible....the customer service, the cleanliness, the food, the wait. Their food is so horrible that I cringe any time I see a KFC...and I actually really liked KFC at one point! Now I'm afraid I'll get food poisoning. The only thing this place had going for them is the distance from my house, but it's not even risk the inconvenience or the risk. Seriously...How is this place still open? read more

I've found both the food and service here satisfactory. The only complaint I have is they are constantly running out of food. Twice now I've visited on my way to Indian Head at around 5 pm only to be told they are out of chicken and it'll be at least 20 minutes until they can cook some more. Now I'm not a KFC franchisee but even I know that 5 pm should be a pretty busy time business wise. I mean this is when so many potential customers who don't want to cook dinner are on their way home. Duh! This boils down to mismanagement. It's a shame too because the place is relatively new and clean and the food (when I can get it) is pretty good. read more

I'm still sour that the Long John Silvers was removed from this location. It's been gone a while now, but even with the remodel, I don't intend to go here. Bring back the LJS! read more

I thought I had walked into a Chick-fila with the fantastic service I received. I'm used to the KFC in Waldorf and La Plata and the service is usually flat out bad, making me not want to bother going. The food was normal KFC, this review was just for the excellent employees they had on staff around 4:00 pm today. Receipt shows, 'Donald'. read more