This KFC is located in Diamond Bar and is usually always empty. I have ordered online and went to pick it up. After bringing it back to the house I noticed that the chicken was extremely salty. It was almost not edible. It was a quick pickup, but overall, the chicken wasn't as good as I remembered. read more

Oh boy ... worse food ever ! We were craving chicken wings and decided it to give it a try ... worse decision . The wings were so tiny , smaller than my pinky. Super oily and dry , hardly any meat... we didn't eat it was the worse food ever ! read more

KFC - Chicken wings ugh disgusting - Fast Food Near Me - Diamond Bar, California

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Worst service ever. The woman there who said she was the manager was so rude. She did not want to help me and she would not give me biscuits. Please dont go here you pay a lot for the chicken but the rudeness is not needed. read more

I'm not gonna spend too much time on this review, because I'm sure my complaint is cliche for most customers. I will say this review should be posted just so customers are aware of this place and how it's run. I went there yesterday to order three twisters. One of the twisters that I ordered for my son had a long string of hair in it. I went back to ask for a redo. The lady whose name I believe was Brenda was working drive thru, took back my twister and as she turned to her co-worker had this smirk on her face like my request was a joke! She quickly made another one and gave it to me without any apology or thank you. Ok whatever. Rude and inconsiderate service. I will never go back to this KFC again if customers are treated like a joke and not treated seriously. Who wants a hair on their food? You're at the right place! read more

Food quality has been very inconsistent in the Diamond Bar KFC north of Sunset Crossing Rd. On this visit on Friday, Jan 30, 2026, we were unable to order inside because orders were only processed with the kiosk; they don't use a cashier except for the drive-thru. We left and won't ever go back to the Diamond Bar KFC--terrible customer service. We drove to the KFC on Arrow Highway in San Dimas, where the staff cares, and the food is always very good. We ordered with a live cashier and paid with cash. San Dimas even had unsweetened iced tea. Excellent experience. PepsiCo corporate and Yum Foods should be notified about the franchised Diamond Bar store. It would be best to close it. The building would make a nice coffee shop under new owners. read more

Lifetime fan of KFC. Bringing that bucket home and the smell is nostalgic. Been to this location several times; KFC is like that distant cousin that you only see once in a while, but you know for sure you will definitely see them. I probably come here at least 2-3 times a year nowadays. First of all, the Original Recipe is still one of the best fried chicken flavors in the competitive market of existing and upcoming chicken spots. The one thing that is unlike the chicken I tasted years ago is the quality. Sometimes it's cooked perfect, sometimes not so much. Maybe it sits in the warmer too long, or sometimes it comes out of the oven too early. Might vary between franchises, but the quality is not consistent these days. Today's order was good, but not perfect. One thing I was happy to find was a really good deal on the app when I ordered. When I placed my order, it was ready on time so pick up was smooth. read more

We ordered some food online. My wife went to pick up and use the drive thru. First, one of the orders was not ready even though the App said it was ready to pick up. Then the old KFC lady was so mad when handing the food to my wife, and told my wife to "Come in to the store for pick up order next time!!!" She kind of threw the food to my wife. What is her problem?? There was not even other drive thru customers. I have personally used the drive thru to pick up my orders multiple times before and not getting treated like that. I frequent this location, but I need to rethink if I should give them the business anymore with such rude customer service. read more

Chicken Pot Pie. It's very rare they have at lease two cooked pies done, most ot the times none, they claim, sold out of cooked ones, but they are heating some pies now, if I wanted to wait 25 minutes. I was told to call ahead before coming, the girl tells me they don't answer scam calls! So take my chances, and order something else, i want pies! The cashier info me that they only heatup 3 at a time ( corporate), waste. read more

Do not order from this location! I repeat, do not order from this location! Very very very very dirty. I have called the health inspector on them. I have also called the Better Business Bureau. They messed up my complete order. They never gave me a refund. The chicken tasted like complete shit it was full of oil and grease. The lady I spoke to was completely rude and just not knowing what she was doing. Complete moron. Customer service reached out to me once two weeks after the situation happened and they did nothing to help me. The corporate customer service is just as worse as the idiots that work at the diamond bar location. Do not waste money coming here. Go somewhere else. read more

Horrible experience. The employee who helped us was unwilling to accommodate us for being out of chicken. Rather than offering to replace the unavailable items, she demanded we contact support for a refund because it wasnt her problem. Her answers were short and unbothered, simply "no" to all our questions. And when we asked for water she declined because cups are not free, declining water despite us having already placed an online order. Her attitude was unnecessary and rude throughout the whole experience from the beginning. This was around 11pm, close to closing so I understand unavailability, however, not offering a replacement does not sit right. She basically threw the order at us. I assume she might have been a manager because she was wearing a pink shirt. To top it all off, we were missing items in our order, so we had to come back and deal with her attitude again. Poor customer service all around. We came through the drive thru on 04/20 at 10:55pm. read more

ordered $25 worth of food....can't even give a receipt even when email was given at the kiosk. tries to be modern but useless when the front can has credit card readers but ONLY FOR CASH read more

Sign says they take ebt- but they did not specify that they "only accept ebt cash benefits." (They do not accept ebt, contrary to photo). read more

KFC - Advertise that they take ebt, but they only accept "ebt cash benefits." - Fast Food Near Me - Diamond Bar, California

Just don't go here.. i read the reviews and it's plainly obvious Ownership and Management could obviously care less. I have stopped here over the years driving through ... used to live around the corner though, a few years ago. This stop floored me. The quality of the chicken was pretty poor, fries decent .... but here was the kicker. In all my years at any KFC, i could change from Mashed to fries ... without even thinking twice.... never an issue. Today, i was charged $0.50 extra for the purpose of changing the order, not for any additional cost for one versus the other. The drive up window person told me the computer does all the computing, nothing she could do to eliminate a "change Charge". If this isn't greed and stupidity i don't know what is. I have been ordering from this place for more than 25 years i think and now, this was my last time. Maybe all KFC from now on, as they should not be allowed to gouge the customer when they are ready to pay, with no warning or being told the policy has changed. Need i say ... "Canes, Chick Fil A - here i come ?? Yes... That charge is everything opposite from customer friendly and reasonable. It is seriously stupid, and a fast reason to be on our way to someone who appreciates our choosing them. read more

second time they forgot my kfc sauce and the service is terrible i hate this place do not come

Wish I could give 0 stars. Don't go to this KFC if you can. - I saw there's a promo on Monday only that 8pc family bucket is only 17.99. Then I ordered the 8pc family meal. The lady didn't tell me how much when I made the order but when paying it's over $30. They told me 17.99 is chicken only. - The lady is super rude, on top of that, she's also very slow. - They didn't use bucket but boxes. I saw they have buckets. - I ordered half original half extra crispy but it's all original. - This KFC has 1.9 stars (for a good reason) while some neighboring ones are over 3. And this restaurant is labeled as sponsored on Yelp. - This is just bad. I'd avoid even if I have to drive several miles further. read more

I'm not sure what is going on with customer service nowadays... today was the second time in the last 6 months that I have stopped by to pick up food that I ordered online and I was treated rudely by the drive-through attendant. Maybe they're short staffed I don't know. The food is still great, but the service has me not wanting to return to this location. I'll probably try the KFC close to work. PS I just noticed she forgot to put my dessert in the bag! read more

Im a fry guy and this is how they do us, my partner went to the drive thru and ordered. I overheard everything and the cashier taking the order cut him off as he was telling her his order, and she sounded like she caught an attitude. So sounds like she had a off day and this is how she does us?! read more

So sad KFC in our area just not good. I see all bad services about it, but food was still ok. But for long time I haven't come to buy. Now I wonder how's their sanitation? I got a coleslaw, very end I feel a junk there. Though was cabbage wasn't cut well. Great! It was a plastic? Maybe while putting in the container went in. 3.19 for a small coleslaw and even with pcs of plastic insides unacceptable. All the bad reviews I see. About services. I can careless sometimes if food is great. But now I wonder how dirty is there and the food I eat. Won't go back no more. Lot of place sale friend chicken. They aren't the best. read more

KFC - Coleslaw that's had a pcs of plastic in the bottom. - Fast Food Near Me - Diamond Bar, California

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Went there to pick up dinnet dinnerr. I typically don't like drive through so I went inside. Me another guy walk up to the register to order and the lady points us to a kiosk. I ask her, so you won't take my order? She replies no, I only take drive though orders. Then with a bit of attitude says unless you want to wait. We both went to the kiosk to place our orders. Upon placing mine I asked her again about taking orders and she says it's a lot faster using the kiosk. I point to the other guy fumbling through his order and ask her does it look faster?? I don't understand how people who refuse to get out of their car will receive better service than those of us who get out. Not sure I will ever visit this location again which is a shame since I worked here in the 80's. If this is just how KFC's are doing things now I will just not go there anymore. A kiosk should be an option not the only option. read more

Usually I go thru the drive thru. Today I went thru the drive thru. Got home my girlfriend tasted the worst chicken ever made. Later, when I went back to a refund the place smelled of raw sewage. Boston Market in San Dimas was like that too. read more

Ordered a 10 piece meal and got only 8 pieces of old chicken. There were no other customers and the chicken tasted old! I can't believe they are still in business! Stay away! read more

No hot sauce? Have me sides of fries instead of gravy and mashed potatoes. That's why you deserve a one star.

Upon arrival for mobile order pickup, was immediately told to wait for 15 mins as "all food is gone" and they need time to prepare. Checked after 15 mins and was told nothing is ready yet but witnessed 3-4 groups of people come and go with their orders. After 40 mins of waiting, complained to the employee nearby (manager who told us to wait was chatting on the phone) and he stepped in to prepare our order on the spot. Nobody cared nor apologized for the delay... and even the order got mixed up (not dark meat and the sauces were wrong). This was the worst experience I ever had, and I am beyond disappointed at Yum brands for such poor customer service. read more

The chicken here is inconsistent, sometimes good, sometimes chewy. The sides are always pretty good quality, for a fast food restaurant.

TLDR: Nashville Hot chicken: 4/5 Hilariously, one of the reviews in here is knocking this place for not being healthy...if you're looking for healthy food, I'm not sure why you would come to KFC, nor am I sure why you're eating fried chicken.... That tidbit aside, this KFC location is pretty much what you'd expect from a KFC. Some of the older reviews I've seen have complained about the chicken being dry, but as far as my recent experience (two days ago) the chicken was pretty juicy, and the skin was perfectly crisp. My personal favorite on their menu is their Nashville hot chicken. It's definitely no howlin' rays, but it still is pretty good quality for a KFC. The slightly spicy, almost hot Cheetos-like skin, complemented by the juiciness of the chicken, provided a delicious assortment of flavors that I wouldn't really expect from KFC usually. There are no other fried chicken fast food joints in diamond bar, so this would be the best option if you're not willing to travel over 6 miles. read more

KFC - Oh lawd - Fast Food Near Me - Diamond Bar, California

I stopped by on a quick lunch break on a Monday afternoon and was happy to see that there was no line here (as opposed to the Del Taco right next door). After I received my Famous Bowl, I can see why... there was scarcely any chicken in my chicken bowl. I added a star for the quick service. Cashier seemed nice enough too. However, I did notice that she seemed to be in street clothes and not in a uniform. Not sure how sanitary that is. I will not be back. I think next time, I'll take my chances with the long wait at Del Taco. read more

KFC - Only 5 pieces of chicken - Fast Food Near Me - Diamond Bar, California

KFC is always up to its standard then it comes to fried chicken. This place was practicing good pandemic safety when I made a visit which is a definite plus. Interesting they still have their old slogan "finger licking good" on their boxes, which I am just fine with. They did a good job getting my order out fast so it is a good place to get your fried chicken fix. read more

KFC - a box of kfc, and a cupcake - Fast Food Near Me - Diamond Bar, California

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got off work at 11 thinking a was about to have a good meal but no got there 30 mins before closing I had to wait 20 mins for a sandwich and 3 tenders and to top it off the soda was flat and there was no type of fucken sauce in the bag no honey for the biscuits no ketchup no hot sauce. and when i went thru the drive thru to try and ask for sauces noone came to the window nor door to give me my sauces!!! The big fat white lady that works at night is slow how hard is it to put sauces in a bag!! read more

Drove thru today, they don't take your until you get to the window, then have you pull forward and wait. I ordered a spicy chicken sandwich and it looked like they hurriedly threw it together, with the sauce all over everything including my shirt. Won't be back. read more

Decided to drive by and pick up at this location and had bad service right away with the cashier (Maria) according to the receipt. I don't if she messing around or didn't want to take our order. Not only did she not get everything correct from our order but when asked hot sauce she threw it in the bag and slam the drive-thru window immediately. Food was good but left with an awful service and will avoid this location. read more

Ordered a bucket meal via mobile ordering. Looked over my order and discovered it was missing the biscuits. I asked the manager ( Tommy ) about it. He was very curt with me. He questioned if it was a complete meal order which it was therefore should include the biscuits. Then he said it was in the bucket. I told him it wasn't as I opened it up to show him. His manner was unprofessional. He did not apologize and seem short tempered. He complained to his worker for this honest mistake. Tommy be a leader not a boss ! If you don't like your life choices don't take it out on others. It just shows you are weak emotionally and mentally. read more

Nasty chicken taste old and biscuit hard as a rock!! Worst place never go there again highly not recommended read more

KFC - Gross waste of $10 - Fast Food Near Me - Diamond Bar, California

The front lady at the cashiers is semi-rude, but they do have a good deal of 8 pieces for $14.99 dark meat on Mondays! Add 2 sides and it's perfect for a family meal. read more

There good time and bad time. This time isn't good. Sure if a take out, check first. I got 20 pcs hot wings. I told them can I get new batch, they said they just made a new batch. But when I got home saw it? Sure not new, only if u tell me the over cook. But I think this is chain store. They have a process and time. My son said, we should buy from Albertsons. It would be half price compare to KFC. I pay the price if KFC does it right. read more

KFC - Dry over cook or old Hot wings - Fast Food Near Me - Diamond Bar, California

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KFC, an old childhood favorite of mine! As an adult now, I no longer like it nearly as much, but my kids love it. Service at this drive through is always attentive and friendly. Can't go wrong with the crispy KFC chicken, sides of sweet corn, mashed potatoes, & coleslaw. The dark meat chicken is always tender and juicy; the white meat tends to be more dry. I avoid eating the crispy skin for health reasons, but it is scrumptiously oily. Hard to resist! read more

If I could give it 0 stars I would! This KFC did my family so wrong tonight!!!! The mashed potatoes had powder in them like if it wasn't mixed right it was not good at all and the chicken was sooo dry and the skin was rock solid hard and we spent over $40 and let me tell you that won't be happening again what a waste of our money KFC get your shit together read more

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It's nice to have KFC near by here in DB. Not too many stores open due to this Corona virus crisis but luckily they were open for drive thru. The original chicken was moist but little more grease at the bottom. Order a large coleslaw to go with it. It was very fresh, crunchy & perfectly seasoned. read more

Food was horrible. Chicken was extremely salty and the mashed potatoes were salty too. The biscuit looked burnt. The only thing I enjoyed was my Dr Pepper. I will never come here again. Waste of money read more

I ordered the 8 piece special and they shorted me a chicken thigh. The chicken drumstick tasted so dry. Like it was yesterday's chicken reheated. I won't go back. Beware of specials. read more

This kfc takes forever to get you your food. Ordered 2 fries and when I got home the fries box was half empty ,really ??? Not happy at all read more

KFC - What is this shit - Fast Food Near Me - Diamond Bar, California

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