Decided to dine in a few times, first time the little old man with one eye didn't wanna help us. He just stood there. Finally he took our order. Food was still good though. Second time, had to argue with the girl about getting sauces with the bucket, it was ridiculous, I am like LOOK at your advertisement, it even shows you it comes with sauces. FFFFFFFckkkkkkkkkkkkkk, anyway then third time, they threw a fit that they couldn't find the right price for the nashville hot chicken. OMG just ffffckkking charge me already. I think I will stick to drive through, for whatever reason, they don't act like ccc****nts there. read more

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Genuinely terrible. Took 30 minutes to get 1 chicken sandwich with no one infront of me, are they killing the chicken in the back when i place my order? i would like to know read more

The manager Miranda at this KFC location on Randall is a great representation of what every KFC manager should be like. Her communication and hospitality for customers is above and beyond. She is what every KFC location wishes they had. 10/10 beautiful soul Thank you Miranda your generosity and care means more than you know ! read more

Overcharged me and then got the upsized order wrong anyway. I was the only person there. Be better

The guy at the drive through window hardly understands any basic English he always messes up the order he seriously cannot get a simple order right i am willing to bet he's messed up many other orders i see exactly why the review score is what it is truly horrible service and awful food read more

I ordered extra crispy chicken legs and the meat was a little dry. The cashier also forgot to give me a plastic knife and spoon (how else can I eat my mashed potatoes or spread butter on my biscuit). However she was friendly aside from that. I see lots of one star reviews and I think those reviewers are too harsh. This place isn't amazing but it's cheap and definitely deserves better than the one star reviews read more

KFC - 2 extra crispy legs, mashed potato, biscuit, butter - Chicken Wings Near Me - Elgin, Illinois

ordered a 5 piece tender and a 4 . piece chicken combo plus an extra piece of chicken. the tenders were the size of chicken nuggets and there were only 4. there was 3 pieces of chicken plus an extra one in a separate box. the quailty if the chicken looked as if were sitting out overnight. maybe change the oil once in a while? the only right thing with the order were the drinks which i filled myself. AVOID THIS LOCATION read more

Well I loved the chicken sandwich so much the flavor was just bursting my taste buds and they got in done very quickly I would say that you should go here for sure!!!!! read more

My mistake. What was I thinking? Other visits to KFC have been OK at best but this one wins. Worst KFC experience. The new app that you have to update at every use already makes it annoying. No option to pick up your order through the drive thru. Then I ask if I can when I announce my arrival. She didn't make the order yet, no other customers around, she tells me that I have to come in to get my food. I asked why?. That's the rule she said. I had to go park, went in, nobody there but a pudgy manager. He tells me again it's the rule. Now KFC, show me the darn rule, where you instructed people not to get their food in the drive thru, but have to walk in to get it. If not fire everyone one person at this location and show them you do care about customers. These people are the reason why you don't make money in these locations. When I started to complain about his attitude he put up his hand and walked away. Customers like me will too. Good luck selling burgers like that. read more

Literally just was in the drive through at this location and the girl on the intercom was rude and snippy. We took a bit to figure out what we wanted and we said we needed a minute to figure it out, but she asked if we were ready before we knew. And her tone was very impatient and came across like she was annoyed . I'm paying customer and expect better service . Get better staff that actually care and know what customer service is read more

Everyone, My own imposed rules for any Chain Restaurant review: 1. Must visit at least three times. Two of which must be distinctly different formats; i.e. one weekday night and one weekend night. 2. Since the food should be the same everywhere, with the exception of regional items, the food category will only be judged on the quality of the expected food (i.e. temperature, consistency, and amount). 3. Ratings are based on a 10 point scale with 5 being average, which does not mean bad. What a score of 5 means is that the category meets expectations for that establishments format. Thanks. Kentucky Fried Chicken - KFC - Elgin West Location/Layout - 4/10: Easily visible from Randall Road, the location is wedged in the Northwest corner of the Brewster Creek Shopping Center Parking lot. The angle of the location and bizarre parking lot and drive through layout take a little getting used to and can be challenging especially with any snow. There is ample eating room inside although the interior always has debris on tables and especially around the fountain area, which is especially odd since it is directly next to the order/cooking area and in eye shot of all employees. Service - 3.5/10: The order takers are usually friendly and quick but the cooking and preparation area is always a miss. There has never been a time that I have visited were all food is ready; they are always waiting on something, whether it be a side item or a style of chicken and therefore can not complete orders quickly. This always causes chaos in the food prep and especially drive through area. It also leads to massive delays in getting orders complete. Food - 3.5/10: Due to the issues described above with food always running low you end up with partial orders, or one person have a complete order while the others wait, or a massive wait while most of your order sits getting cold in bags. Additionally, there is always one style of chicken, which by some chance of fate is always the one that I order that has been sitting under the heat lamp for hours and is now officially chicken jerky. Overall Experience - 4/10: KFC has always been an easy pick up on busy nights for dinner especially for a larger crowd when we are traveling. They are also located in front of Target which makes a quick dinner after hitting Target for a couple essentials an easy trip. Unfortunately, you are always risking quality and service but more especially time when visiting this location. We have found it easier to run to one of the other dozen or so restaurants located around the Randall and 20 corridor when grabbing a quick meal on our way home. read more

KFC - Exterior - Chicken Wings Near Me - Elgin, Illinois

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Worst Customer service in Illinois. They do not pickup the phone on purpose. Zero Stars read more

I was lured in by the terrific advertising. The delicious pictures on TV. While I hadn't had it in several years, for having had multiple disappointments, I gave it a try. Continues to be a gross disappointment. Unsatisfying meal. Dirty facility. But the staff seemed committed and helpful. I don't know how they stay in business. Go to Popeye's. Everything at KFC seems to be highly processed. read more

KFC - Chicken Wings Near Me - Elgin, Illinois

Chicken was spoiled have the total pieces and brought it back. Said nothing they can but give me new chicken that just finished cooking. I asked for a refund they said they couldn't. read more

Avoid this place like the plague. food is inconsistent. The smell is that of a dead rotting corpse and the owner don't care about the customer. They close at random and are inconsistent on all avenues. read more

Ordered a spicy chicken sandwich they just threw 2 small tenders on a bun it's lazy and not what I paid for

Went here last week to pickup dinner for the family. The workers were challenged by some computer problem that prevented orders from being displayed on their screens. One of the workers was on the phone with the Help Desk while they worked the problem. I was initially impressed how they kept things going during the technical problem. However, through all this, the individual who was filling orders had an apple earbud headphone in one ear and was clearly listening to music on the job. Due to the Technical problems, he had to confirm the orders verbally. However, since he was half listening to music, everyone had to repeat their orders over and over. Where is the manager??? read more

Mid-only good thing was seeing the sweet sweet face of Jack Harlow.......................................................

Wish I had checked Yelp, before wasting my money... I see they are rated at 1 and a half stars. Boy, some are being kind... my girlfriend goes through the drive thru, last night to pick up dinner. On a fairly simple order... two of their box meals and two drinks... to keep it simple... gets home, we are short all our dipping sauces and three other items. All of which are noted clearly on the receipt. To add to the insult... when we call, we are told to just come back... well I live in St. Charles and do not have a thing for cold greasy chicken. Well, then I was informed, that I should have checked before I left... so now I understand... that their total incompetence was some how my fault. My way of seeing it, maybe they need to hire, someone capable of double checking an order before reaching for my money. If you like a side of "rude" with your subpar chicken... this might be the shack for you. read more

Went through the drive-thru and had to repeat our order multiple times, waited a very long time for our small order, and when my boyfriend went inside to ask for sauce (since we weren't offered any) he waited 10 minutes. It was honestly ridiculous how long we were waiting. P.s. my boyfriend had to go inside again because we noticed they hadn't given him a spoon or fork read more

I only order the famous bowl when I go to a kfc. They definitely portion it right. Always friendly and the drive thru moves pretty quickly.

I've ordered twice from this KFC...and both times they've screwed up my order. And insult to injury...when you try to contact the restaurant, they don't answer the phone! Avoid this location...unless you enjoy screwed up orders. read more

amazing food there i would recomend this place to whoever likes chiken sandwiches mashed potatoes gravy and corn anybody who likes those should go here HIGHLY RECOMEND. GO HERE NOW read more

Third time we've had issues here. I even emailed Corporate and not only did I not hear back from them, the problems are still happening. We ordered an 8 pc dinner and received 7 pcs of chicken that seemed slimy like they were either old or not cooked through. Also all three times that we came here we were shorted chicken. A couple of sides came with the meal. One was old and dried out and we did not even get the other one. I keep telling my family do not go back here. Hopefully this time they will listen read more

Old food that looks like it had been sitting in the warmer for too long. :/ The gentleman who took our order was very friendly but the other man at the drive up window was very unprofessional and sloppy with our food and drinks. Dissapointing since we were the only ones in line at the time. Should have taken that as a hint I guess. read more

I really wish I didn't have to give any stars! Went to KFC around 8:00 pm today ordered a 8pc original chicken family meal. I received my chicken dripping in oil that tasted like it sat out for days then fried again to reuse,the breading was soggy and dark, it was just disgusting! I was so disappointed with this purchase! The biscuits had a funny taste and the mac and cheese had pieces of what looked like burnt cheese mixed in. The only thing that they didn't mess up were the wedges! I wasted 20 dollars on garbage! I've never had a bad experience at a KFC before this place, don't waste your time or money! Go to Popeyes or a different KFC location! Sincerely a pissed mother/wife read more

this is the worst run place I have ever been to. Where the hell are the owners. Cant understand the person on the drive thru, didnt get my complete order and what I did get was dry and cold. All you have to do is look at the other reviews. Whoever owns this place deserves to be out of business. Better off going across the street to popeyes read more

This place needs a cleaning... looked up at the ceiling and the vent is filthy as are the sign boards. Imagine the attention to the perishable food you are eating?? Now. It's 5 PM on a Wednesday, dinner time right. Well, not only was the chicken dry, it seems they forgot the 11 herbs and spices. Plus it tasted like they only dredged the bird with plain flour and fried it.... all I can say is, thankfully I had a coupon!! Will never go back... read more

Had a random craving for some Mash potatoes and chicken so me and my friend rushed over there, they closed at 10pm and me and my friend got there at 9:15, we'll when we pulled up to the drive they it was closed and then the inside was closed! Like if you close at 10, why are you closing early? read more

This kfc never changes the oil in the fryer I have Been there more than 3 times and the taste has always been "off" and there is always dark brown grease in the bottom of the container. read more

Surprised this place isn't closed yet, the chicken here is disgusting and the chicken taste like powder from plastic gloves so gross.

Went today to this KFC for a quick pick up dinner. As soon as I got to the window I placed one order, before I could even add the rest the guy said ok, is that all. I responded by saying, "No, is that coming with mashed potatoes or something else?" He said "yes,potatoes" I said "ok, and no, I still have something else to order." I then proceeded with my order and went to the window. Once I got to the window I paid, and the same man was giving the drinks, the bag of food, and change at the same time. Honestly the overall experience felt really rushed. It would've been one thing if there were cars behind me, but front or me, or a ton in the parking lot. There was literally 3 cars in the parking lot, which I'd have to assume there was staff there that drove to work. And one car behind me. Then I get home with the food and it looks like everything was slapped together, my sandwich rapper wasn't even fully closed. The potato wedges looked and tasted like they were reheated, and there was a hair in my sons food. Overall not great at all. I now have to put something together for my son to eat, which defeats the purpose of having gone to the drive through in the first place. What's the overall worst factor is my kid found the hair. I'm brunette and the hair is blond/grey. read more

KFC - Chicken Wings Near Me - Elgin, Illinois

Absolutely horrible! Horrible service! Horrible food! I ordered 24 pieces of chicken and 5 sides. First off they forgot to give me my biscuits. Secondly, the people are seriously challenged. They have me 14 wings so I was left 10 viable pieces to eat!! Never going back!! Go to Browns or Popeyes!! read more

I've gone here multiple times for lunch and they always mess up my order. This is the crapiest KFC I've ever been to. You can tell they put no effort even in their food. No wonder it's usually not busy. This place needs to be replaced with a Popeyes or get better management. read more

this is a very underrated place the service is exceptional we had a great experience with the drive-thru and couldn't recommend it higher up

I've been to this KFC three times since I moved here four months ago. They never have the original or extra crispy available after 8 o'clock unless you want to wait 20 minutes. Ridiculous! I won't bother stopping here anymore as this seems to be the norm and management could care less. read more

Be prepared to wait. Every time I've gone there it seems to take at least 15 minutes to get my order. Doesn't matter if I go through the drive thru or order inside. They are very understaffed. Always check your order before leaving, they tend to mess up orders. Unfortunately they are the closest KFC near me so I'm stuck having to deal with these people if I want KFC chicken. read more

This is the worst KFC ever!!! My orders are never right, and today when I really wanted chicken, they are closed an hour early!!! So done with this place! read more

Absolutely horrible. Management is terrible. I asked for a refund for terrible food I couldn't eat and brought it back and still gave me the worse customer service ever. No Refund. They need to be reported and shut down. Food tasted like chemicals and old, sticking, dirty and bitter grease. I will be sure to call the health department, because it's not SAFE! I am confident investigated and shut down. Colonel Sanders is probably rolling in his grave for the worst chicken I ever tasted. Definitely not finger lickin good. My dog wouldn't even eat it. Save your time and more importantly save your life, Do NOT buy food from there. It's not One Star but Zero Stars is not an option. read more

This place is awful!!!! Waiting in the drive through 15 mins with one car ahead of me and one behind me and they still wouldn't take my order when I got to the speaker. I left and drove to the West Dundee location instead. AVOID this place! It's a waste of time! read more