PLEASE someone tell me why the chicken is so salty!!! We can't eat it. Have always loved KFC but this is the LAST time we will buy it. I'm not waisting any more money at the River Rd store. Sad for me to say this but I'm done. read more

Sat in the drive thru for 15+ minutes behind a single car, no other cars ahead of us. when we got to the order kiosk, was told "hold on" and left for another 7 minutes. The staff was laughing and playing grabass in the kitchen, ignoring everyone and everything. Total time from entering the drive thru to getting food, 32 minutes Again, only one car in front of us. They had the same experience. read more

the chicken was way to greasy and it was slimylike and disgusting i dont think i will be eating here ever again

Cashiers at the counter have been replaced with a touch screen. Confusing and time consuming to operate to say the least (and for my order which combined some dine in chicken and some to go chicken impossible). Ahumándote would have taken under 30 seconds. I was ordering four pieces of chicken. It took about 5 minutes to order and a fry cook had to come over the counter to operate it. I offered feedback about this to the fry cook. She said a lot of customers hate it and walk out of the store but it doesn't matter because KFC isn't going to change it. They make plenty of money without those customers. I concluded that the KFC corporate leadership views loyal customers like me to be on the same level as the chickens they fry up. We exist solely to make them profits. Thank you but no... never going back to another KFC. read more

the girl in the american flag hat was a lot of help at the kiosk today for us. we were very confused and she went above and beyond for us. give her a raise- she deserves it! read more

If you're into gaming KFC has a fun perk right now if you order a sandwich you get a In game promo code for the new Diablo game coming out this week. I went through the drive through it was fast, all accurate. They did forget the butter and honey for the biscuits and only gave us one spoon for the three meals I ordered. Chicken was tender and everything was hot. Was a perfect chicken craving fix. read more

my pov is xtra crispy legs+breasts coleslaw and biscuits anything else is yelps obsession with the number 85 read more

Great service and quick very clean Friendly staff and very helpful Good food make sure and check out a good restaurant Don't be fooled by the location The staff makes it a great place read more

Brandy at KFC was super generous! The power was out off River Road so they were only taking cash. I didn't have any cash except a dollar. She was super sweet and gave me my meal. Every time I come here I alway get great service. Thank you very much. It was nice to have a nice person especially during the chaos of the holiday time. read more

I find it very hard to believe that this location cares about the public's safety. Went through the drive-thru today and noticed multiple team members including a manager I believe, not sure, with their masks below their nose and or under their chin. Since I had a special order that required me to wait for them to bring my order out, I had the opportunity to ask the lady who I believe was the manager to bring my food out, why multiple members were wearing their mask inappropriately. Her response was, "Oh, It's because it's very hard to breathe". I explained that we're in the middle of a global pandemic and it defeats the purpose of wearing a mask if you're not wearing it properly. This will be the last time I service this establishment and I encourage others to be careful when servicing this place. read more

KFC - Chicken Wings Near Me - Eugene, Oregon

I love your chicken meals. But they have gotten to expensive for me . I understand having to raise prices but I think what your doing is more like prices gouging. I won't be buying your products till you adjust your price to a fair price! read more

Went into location served all the before me then the manager gave my order to drive threw i sat there forever. He didn't apologize or give me a deal for waiting so long his mistake. A youger kid noticed that I was waiting so long you should make him manager. TERRIBLE CUSTOMER SERVICE CHICKEN BREAST WAS ALSO OVER FRIED!!! read more

Dropped in for a quick chicken meal with the Colonel. I ordere (or thought I did) a 3 piece tender combo with an extra side of cole slaw. My other half ordered a chicken bowl. I ended up with a 3 piece chicken meal instead. I returned it confused; the server did seem rushed due the numerous customers aNd drive through. She made it right and boxed up the extra chicken for me. Not sure whoo goofed but they took care of it quickly. Appreciated the good service and yummy food! read more

15 or so years ago, I was a regular at this place. Now I stop in a few times a year. Not only because it is the health equivalent of injecting fat directly into your belly, but because the service has been lousy. Last has unfortunately been the last straw. I stopped in around 6:40pm last night. There were a few cars in the drive, but I usually go inside anyway. I wanted to try the honey BBQ wings. When I got inside, there was a couple that was in front of me. They ordered and I walkes up and order a 3-strip meal, a popcorn chicken meal, and the wings. Then we waited. Meanwhile, someone from Door Dash or some other place came in and got food and left. A couple people came in that did that. A few minutes later the manager tells me that they don't have any wings -- this is after I had already been waiting 5-6 minutes -- so it would 10 minutes for them if that was OK. I said it was fine. I was going to my home in JC to watch the Duck game, so I had a little time. Emphasis should have been on a "little time." Over the course of the next TWENTY-THREE MINUTES (not 10), several people came in and ordered 20 piece meals and left and I me and the couple that was ahead of me waited. The manager forgot my order and the couple ahead of me. They asked us again what we ordered and eventually made it. I left the place at 7:20pm... FORTY MINUTES after I arrived and 36 minutes after I initially ordered! In the past, when they have bee THAT wrong on the timing, they would offer something to compensate my time. Believe or not, that is important to me. They offered nothing. Just gave me the bag and went on to whatever else they had going on. No apology or anything. Oh, and when I got home? No buscuits or cookies in the meals. The wings were also terrible. The sauce was old and their wings are hot wings with a BBQ, so they are spicy wings. Unlike the wings at Buffalo Wild Wings, they have pieces of bone in them. As you eat them, you are pulling out tiny pieces of bones all the time. BWW has wings with one solid bone in them which make them easy to eat. These are lousy. All in all, this place has gone massively downhill. The food quality isn't very good and there was no consideration for ridiculously slow service. Especially when the drive-thru wasn't slowed down at all -- which is where I suspect the wings all went and why mine took 23 minutes to make. They know how long it takes, so they couldn't have just forgotten that it isn't 10 to make them. Either they lied or they are incompetent. You take your pick on which one you think it is, but it isn't worth going here if you have to deal with either. I'll pass in the future as there are too many great places to eat in Eugene than to waste your time and money here. read more

They turn off their fryers at 7:00 pm, so don't expect to get anything much later. By 8:30 they have nothing decent left.

Made mistake of stopping in for meal deal with original chicken, mashed potatoes, coleslaw, mac & cheese, and biscuits. Haven't been there for a long time. Not a bit better than last time. Greasy chicken, overdone, instant mashed potatoes (runny), mac and cheese must be made with Cheesewhiz, but slaw was pretty good. Just a lot of places around this area with better food and chicken. Cottage Grove KFC was better in past and a lot of the smaller places like Bailey Hill market and the convenience store in front of W. 11th Walmart have pretty good chicken. read more

As I walked into the establishment, I was immediately greeted by a very communicative and experienced member of the staff named brandy, she was very informative and did everything in her power to give me the best deal possible on my meal, which I was very thankful for. To which I was given a very extravagantly organized plate which I was also very thankful for. The chicken was juicy and crispy and perfectly cooked. I will most certainly eat here more often. read more

I've parronized KFC for many years and noticed how it's gone way down hill. Today was the worst. Chiken tasted like old grease and left a filmin the mouth. Mashed potat worse than ever. I ate the bun and threw away the chicken. For the prices that are being charged one would think you could get a mediocre meal at the least. Not here. read more

Went through their drive thru this evening they were quite busy. I ordered a rather large amount food with a quite a few special requests. When I got to my friend's house with the food I discovered the gravy was missing. I gave them a call a told them what problem was. I also requested they bring out the corrected stuff to my car. They did without a problem. The food was nice and hot and freshly made. Everyone was happy a pleased with the dinner read more

I love the mashed potatoes.the fries are AMAZING .Chicken and all meat is delicious I think you should choose kfc read more

KFC - Mac & Cheese is so good wow!!! I will definitely come back. - Chicken Wings Near Me - Eugene, Oregon

My daughter, middle school age, went to the bathroom. It was an emergency and she had to go there. I was a drive thru customer, waiting in my car. They only have two bathrooms. Yes, one is labeled male and one is labeled female; but when someone is pooping, anyone should be able to use the other. They should be Unisex bathrooms. A customer walked in even though it was locked and obviously occupied. The reason she was able to was that the bathroom uses digital codes. It doesn't let you lock it manually. But when it knows someone is inside, you won't be able to get in with the code initially. But the customer kept inputting the digital code. So the customer got in....she apologized... then went and told on her to the manager on duty, who after knowing a young girl was in there pooping, decided she also wanted to see her naked and came in, saw her, and then left. I was waiting in the car and my daughter texted me. I went inside and the manager was all smiles and said, "Your daughter's in there.". In my mind I thought, "Did you enjoy the view? Is that why your smiling?". I tried to tell her that she scared my daughter and she didn't let me talk. My daughter was frightened and continues to suffer anxiety and fear because of it. They didn't care, just said she took too long. (She was pooping.) Requests for a return call from the general manager went unanswered by phone or social media. Eugene Police said private property owners can do whatever they want, including going into a bathroom when it is being used. Just fyi to all of you... By the way, since entering public restrooms is open to the public now at this location, the secret to get inside is this ...Get the bathroom code, type it in twice, and you can come in any bathroom, even when someone is inside. read more

Carlie k was amazing and went above and beyond food was great lobby was clean and put together Nicely read more

KFC - Colonel Sanders on Camel - Chicken Wings Near Me - Eugene, Oregon

Got some for family that eats this kind of thing. Thankfully? I am allergic to wheat so I cannot eat it. The smell alone disgusts me.

Usually ok, but really slipping. Long long wait, overdone dry chicken, gravy watery, instant mashed potatoes still instant, but now they have changed there once great coleslaw by reducing cabbage and adding ,of all things, lettuce. Gone the taste and crunch. See ya KFC. read more

The girl taking our order was very rude. Two of our biscuits weren't fully cooked. I asked for mashed potatoes and gravy. They only gave me gravy. Never will I be coming here again. read more

Lost an entire golden chicken platter in our order. The restaurant gave us a coupon from a free platter! 5 stars for fixing mistakes and value for their customers. read more

One of the best fast food places on river road, but you get what you pay for, nothing more nothing less. It's nice to have comfort food at an affordable price so close to home! read more

KFC - Chicken Wings Near Me - Eugene, Oregon

Incredibly rude workers! One lady was using derogatory terms towards other coworkers as well as at a customer. I know it's a fast food joint but have some respect.. and class for that matter. read more

Can it be??? Well I can say it sure taste different from all the rest because The fried chicken tastes like you remember in a great way. Moist and tender. Great taste just like I remember when my dad took me and my sister in Detroit ! A fast food place that will bring back memories In all the right ways. read more

I visited your store today and on my way out the bag ripped and the two bowls that I ordered went all over the parking lot. I came back in to buy two more and Diego helped me out by giving me two more bowls for free even after offering to pay for them. He was really understanding and offered great customer service which tends to be rare these days. Thank you read more

I'm actually dumbfounded, I got into line at 7:29, sat there until 8:14 when I got to the talk box. The girl working the talk box informed me they had closed and were no longer taking orders. I asked why she didn't have anyone come out and tell me and the 4 cars behind me that they were no longer taking orders before we sat in line for 45 minutes, her response was " you know we close at eight so why were you waiting in line for 45 minutes. I told her we got there before eight and she said "we aren't taking orders anymore." I then asked how i was supposed to get out of the line with four people behind me and she told me "wait for the people in front of you to get their food and pull through." She had an attitude about me being in line past their closing time yet let me sit out there for 45 minutes. This was my worst fast food experience. I've had better service at a gas station convince store! May I add that this specific KFC has not had management for multiple months. How outrageous, I will definitely be informing people about this! read more

I went yesterday. Same great chicken $5 fill-up! Fatty, but sometimes you want that! They are nice, and fast! Keep doing what you are doing. Better than most FF places. read more

they fuck literally every single fucking order UP‼‼‼‼‼‼‼‼‼ 65% needs to be fired and talk to you with so much attitude you'll want to slap the fuck out of them. food lately has been 80%/100-chicken could be baked a lil longer. if these problems were fixed. 5 star read more

Food is as expected but the way I saw the manager treating the employees today was unacceptable...using derogatory terms I wouldn't want any kids to hear and based off that I wouldn't recommend this location to anyone...ran by some shady people and I think there needs to be some change read more

I am so tired of this. If my daughter did not like their popcorn chicken cups we would NEVER come here. That is all we ordered. Just one little cup of chicken popcorn and here we sit in the hot sun in the parking lot, waiting for our order. What are they doing? Did they have to kill the chicken first? Sheesh. read more

Decent food, but there was a woman standing at the register for over 10 minutes and no even acknowledged her, also VERY displeased that they downsized their mashed potato bowl in the $5 fill up read more

Slowest drive they ever!! Almost 20 minutes! Wanted a QUICK bite on the way home- could've grabbed much healthier for the amount of time I've sat waiting in line!Grrrrr! read more

In store to go order. Ordered a 20 dollar fill up and 6 chicken littles. Get home. No chicken littles. So I called the restaurant and told them what happened and they said if I want to come back and get them, they'd make sure they were ready. ( meaning, this wasn't even an oops forgot to give them to me. They literally didn't even make them) OR if I didn't want too they would send me a coupon for what I paid. OK....so nothing more for my inconvenience? I got there 10 min after I called and they put them in a bag and said "Sorry bout that". Again, no extra littles. No coupon. Nothing. Guess they think its no biggie to have to drive BACK after working a 9 hr day and this was someone's dinner, not just snacks for later. This place needs to remember that its the customers that allow this business to stay open. Treat your customers like crap and no more business! Less than 1 star. Bad, bad, bad.... read more

I only gave it 1 star since you can't continue with 0 stars. This past visit was the second time in a row that the side orders were incorrect. This time they shorted me 2. This was especially dissatsfying since I asked the counter person if the sides were correct after explaining that on my previous visit they were incorrect. He assured me they were. When I got home with I discovered the missing sides. This was not a drive thru order but take out from inside. The order again was for 2 of the $20.00 fillups. The manager gave me 2 of each of the missing sides and apologized. I can't really rate the food since the last 2 times I had KFC the food was cold by the time I got home to junction city. I filled out their customer satisfaction survey and on my first attempt I received a message to limit comments to 1200 characters. This field asked for details and be as specific as possible. As I was editing it to try to get down to 1200 characters the survey timed out. This further added to my dissatisfaction. If it were possible i would give this store a negative 5 star rating read more

Don't know you could get a worse dried up bucket of chicken. mostly legs and wings. Sucks for a 32.00 drive up dinner