I ordered three honey barbecue strips coleslaw and I added a picture of what I got. The service seem fine I didn't go in. It was drive-through. I got to the place of my designation took out my lunch and it's french fries plain hard chicken strips but they didn't get the drink right. I called and they said if I come in, they'll replace the meal and give me a little cake for my trouble. No thanks I know exactly what to do here.. and I was the only one in line, so they had no other orders to concentrate on. There were no other cars there and I see why. read more

KFC - Awful. The biscuit is even flat. - Fast Food Near Me - Gaylord, Michigan

Customer service was great! They did take a hot minute to bring the food out which didn't bother me at all but I did have a side of fries and they gave me coleslaw without a fork or the dressing I asked for. Food tasted great tho! read more

These employees move at the slowest speed possible, there was only a couple people there when we first arrived and they ended up with a whole bunch of people backed up. Including us who was there first, for no apparent reason, the manager hid in the back and did absolutely nothing to control the line, or fix the mistake. Total waste of time coming here. Next time I'll pass this exit and go to the next one. read more

Took to long and they were out of chicken! If you name your restaurant after a food you should have that food at all times.

Worst ever. Three piece combo was over 13$. Stopped down the he road to eat. No napkins, no fork and no salt pepper or honey. Green bean container 1/3 full and worst of all, only two pieces of chicken. No breast. Never again and avoid this place at all cost. read more

I can't minimize anyone elses experience here, but just to make this short and sweet - it has always been stellar for me. Last visit, classic chicken sandwich. Asked for extra mayo.......AND BOY DID I GET IT. THANK YOU! Chicken was perfect, young man on the menu/window was great. I stop here when in town. Thank you Gaylord KFC!! read more

Lol, just read all the reviews before this one! Horrible service, rude and unprofessional staff. I will not be back. Gave it two chances and it will not be a third! Store is dirty, especially the doors coming in and out! KFC sent me a tell us how we did, I explained in detail there. However, enough people stated the same things I was experiencing so no need to repeat! Just beware.... read more

I spend 42.00 at KFC and had wait 15 mins more after waitin to place a order... for them to be rude and charged us for a soda read more

KFC - Fast Food Near Me - Gaylord, Michigan

Ordered online and manager was super rude when I came in to pick up the order. I Didn't know lobby was closed and guest inside let us in. Lobby hours should be displayed anywhere letting guest know that the lobby closes at 7 and if you order online you can pick up through the drive thru. Manager gladly informed me that "We will still serve you." Like i didn't pay already. The workers were nice that's only reason i gave it 2 stars. read more

Avoid this store at all cost. Waited 10 minutes in line inside because cashier kept getting everyone's order wrong. Older lady employee really struggling trying to get customer orders right. Definitely needs more training. Tried ordering #6 (3 piece box) and she kept saying #3. Corrected her a couple times. Then asked to switch out soda for bottled water because I don't drink soda. Told her no problem If I have to pay extra. She couldn't get it right. People behind me in line started grumbling. Finally told her never mind. She said she'd get me a bottle of Aquafina and then handed me a soda cup. I looked at her and she said there's water in the soda machine. I could only chuckle inside. Went to side and asked pregnant manager to come over. Politely asked for her help getting a bottled water and that paying extra was no problem. She looked up at order screen but mumbled out loud "you don't have to talk to me that way." I told her I'm sorry, she must have misunderstood because I wasn't being rude or condescending. I just needed her help. Once again she walked away with last words. "You came at me pretty hard." I finally said "look, this just isn't my day. Could I have a refund?" She completed that transaction in less than 30 seconds. Post Covid customer service has really taken a bit. KFC here or home, no thank you. read more

came here and ordered as usual... the lady working the counter was beyond arrogant... the people working in the back/kitchen had no hair coverings, dirty clothes and no gloves. the tables in the dining room were alllllll crumb covered with dry sauce on them. the lady working the counter gave me my cup for the drink i ordered and it was wet so i asked her why and she told me she had no idea but that all of them were wet... not to add being double charged. as this being the first time we went inside to eat, i will remain using the drive thru. read more

what to say about this KFC... YELP! YELP! THIS PLACE NEEDS MAJOR HELP! The staff was very rude, and they seemed to be inconvenienced by us ordering. The cashier did not know how to use the register well. They gave us our meal to go when we asked for here. They were constantly sighing when continued our order. When we first went up to order the cashier said "no" and walked away. The food was subpar, and the iced tea tasted off. SPECIFIC EXAMPLE: A girl in our group talks quietly and has a hearing impairment, so when she starts to order, using the word "like" multiple times, our cashier proceeds to lean over the counter, harshly and loudly saying, "LIKE LIKE LIKE? Speak up, I can't hear ya!" which didn't help the situation at all. Overall, this place sucks. Do not come here. End of story. read more

Dose not evan deserve one star ... owners obviously could care less about people products our processes. If you go expect at least 30 minutes of wait time . Employees look miserable and mad because the place is not being properly managed.. OWNERSHIP NEEDS TO STEP UP OUR SELL THE PLACE HIGH DEMAND FOR KFC I. GAYLORD read more

i asked for a normal chicken sandwich and they gave me a spicy one 1!1!!1 my tongue is now numb

I enjoy the best organic Popcorn Chicken with baked Potato Wedges that warms a tasty feeling in my mouth, plus the Chicken Snackers look like the size of the baseball. So out of the places I enjoy that Chicken, this is the best meal I had with the way they bake the meals in the oven. I give that 5 Stars. :) read more

Food was very decent and arrived in a timely fashion. I'll return when passing through Gaylord again.

Not impressed food was good but , walked in there and no customers in there but every single table and chair were dirty, flora dirty , no soap in bathroom.... just all around not clean and when I asked for a cloth to wipe the tables I told her not one table wa wiped down. Later she starts cleaning the tables with an attitude read more

Such an improvement in the last year. The food has improved so much, service is friendly, they have new faces there and you feel welcome, not like you're intruding. Sometimes there's a wait if they have a run on the same items; I don't mind the wait as I know I'm getting fresh, hot food. I think this isn't fast food and it's not the long wait of the sit down restaurant. I'm sure there's another description for their type of food. It's been really nice since the COVID-19 has hit, at least I can get fresh chicken and the sides... read more

Unless you have ALL day to wait in line... go somewhere else. Not sure if people are ordering for their entire extended family and then some or the drive thru is just in slow motion. Waited 40 minutes yesterday, half of the line behind me drove off... come to find out the computer system was down the entire time yet they let everyone just waste their time. Everytime I have attempted to eat here, I've waited for at least 30 minutes, never again. read more

Walked in and waited 10 min for them to even bother taking my order, and I'm informed that they unfortunately don't have any dark meat... it's a chicken place right!? It's horrible read more

Hands down the worst KFC I have ever been in. Waited 25 minutes for our order. There were also 7 other customers awkwardly standing there waiting also. The guy taking orders had no clue how to use the register or any clue on the meals. I was not the only customer that had an issue with him. read more

NO changing table in the bathrooms and the floors were wet and dirty. There weren't any customers in the dining area, so I changed my daughter on the booth seat because it's 4 degrees outside. I overheard an employee's negative remark to a coworker about me changing my baby in the restaurant. I was outraged. We got a refund and left and didn't receive any attempt of an apology from said employee. read more

Terrible stood there waiting for 10 minutes in line and were the only people thier no one waited on us they walked around in the kitchen looking and glaring and giving us dirty looks like just leave so we did the restaurant was a mess will never ever go in that place ever again! read more

This place needs some serious help ! Employees are not professional at all , cashier was rude and messed up just about every order, the place was disgustingly dirty, soda machine was obviously not working because out soda was warm and the ice machine was out of ice they had a dish of ice on counter with a scoop in it which is so unsanitary !!! They supposedly remodeled but in my opinion this place needs new management or owners they obviously do not care about their business which is truly sad . We have given this place a few tries but tonight was the last chance until they do something . read more

Been going here for years and it's always hit and miss. Today was the last straw! Once again no extra crispy, rarely is it available and refuse to make more. I ordered the 8 pc meal which consisted of 4 broken little wings (i think that's what they are) and 4 breasts. No legs or thighs. It looked as if it sat for awhile being the crust is falling and missing. I am so disappointed, KFC has always been a great place for dinner, but not this one in Gaylord, MI. Avoid it at all cost. read more

If this weren't the only KFC within an hours drive, I'd never go back. Just today I went thru drive thru, asked for ranch at the speaker. No ranch when I pulled away so I swung around and ran inside. The girl at the counter wouldn't help me, in fact she cut me off when I started to say "I just need some" with a snappy reply of I can't help you right now, and started bagging another order instead. Two other associates walked by without asking what I needed, standing there clearly impatient not at the proper spot to order. Stood there for five minutes until the manager walked up and resolved my issue. Is it so hard to give decent customer service?! You may think this is an exaggeration, it's just ranch. This time it was ranch, last time it was two large sides they neglected to put in the bag. I take a good long break between visits, hoping for a new crew or for some improvement. Disappointed every time. Sigh... read more

I don't know why I go back. I can honestly say that every time I've been there in the last 5 years they have not had the chicken I want. I consider 5pm-7pm to be the dinner hours. How can they consistently run out of product during this time. They are so afraid of waste they would rather lose sales! read more