I had just arrived at the counter. There's one person in front of me as soon as I arrived. The cashier looked at me and said can I help you very exhaustingly. I have a takeout order and I was disappointed already because I had trouble online ordering and they offer a burger for the first time ordering ever on the app. When I called the person that answered said there's nothing they can do. So I took a picture of the front door that has the manager's number. Since they have such low reviews, I thought I would try this place because I have a gift card. That was part of the problem I paid with my gift card online before I realized that I had to add on the Burger myself. I'm not really great at ordering online yet. Ambience is kinda casual sport Bar feeling. I'll see how the food is before leaving stars. I will post pictures of the two kids meals I ordered. I'll see what my mom feels about this if her taste in approved, Perhaps I'll overlook what I thought was faulty in my order. A free burger would have been nice. I had planned to drop it off to my sister on the way home. The chicken is super crusty and crunchy. The fries are already salted. Beware. Burger not as good as Culver's, kind of dry, per mom. A 3 read more

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Absolutely NEVER AGAIN! Walked in and was told we were not fact that they only had 2 cooks... I was blown away at the complete lack of preparation, professionalism and overall brand representation that this location displayed.. read more

Slow service; food came out barely room temperature; NO traditional (bone in ) wings! How does that happen. Got six boneless wings ; small - about the size of MacNuggets. The restaurant wasn't even busy. Eat elsewhere. read more

The food was very cold and service was very slow. We waited 2 hours for our food to come. read more

Buffalo Wild Wings - Cold food - Sports Bars Near Me - Gaylord, Michigan

I've walked out of that place twice in the past but decided to give it another chance because my kids wanted to go. We'll it was horrible. The server was nice but completely clueless. He kept saying he had to go ask the manager. And a few of them times he said he couldn't find the manager. Our drinks, which were only 2 took a good 20 minutes. Mind u there was only a people at the bar and a few 2 tops in the whole place. The food took longer than it should have and one of our orders was not put in so we got that when we were leaving. U would think maybe we would have got a discount or something. And lastly it was soooo cold in there, so uncomfortable. The server said he told the manager people were cold while the cold air blew down on us. So that's that. It was ridiculous and very unsatisfactory at the least. read more

How can they call their guacamole "house made"? The overriding taste is preservative. It's most likely frozen, factory made guacamole. Expensive food for what it is. The servers were fine and I like that the menu shows calories of each item. read more

Cloey was by far the worst server/waitress i have ever had at this establishment. Generally this is one of my favorite places to go for sports games but this has changed my mind. I had come in with a few people and although it was a busy night it took 30 minutes to get our drinks and at least 20 minutes per refill. We had asked to wait on getting our bill because we were going to hang out, order dessert, and keep drinking and finish watching the game and she just brought us our bill and disappeared. VERY disappointed! read more

Absolutely horrendous. Hardly saw our waiter. asked for all flats, got regular wings. No refills.

I've been here twice. Both times I've gone have been for online order pickups. Each time I went my orders were missing several items and the restaurant was a complete disaster inside. Every table not occupied was covered with dirty dishes and not bussed and no one ever greeted me at the door. Several people walked out who were waiting to be sat with no one greeting them. read more

Been here three times now, service is awful. Bartender is good and tries, but she has no help. Biggest issue is that I had to tab out and leave a "sports" bar to go watch a clinching NBA playoff game, but plenty of TV's had lotto on them. Asked them to change and was told they were preset. Three chances is one more than I normally give a place, definitely will not be back here and will tell other people the same. I would have spent at least $100 tonight between food and alcohol, but will be giving that money to another establishment now read more

The absolute worst service. From the time we entered moat employees had a terrible attitude. The hostess acted like she couldn't be bothered, then I had to ask the bartender if she served us, or if there was a waiter because we had waited for so long. The bartender was completely offended that I interrupted her social hour. I noticed later she actually did wait on other tables in the bar area. Our waitress was the only one who was actually working, therefore she was so stressed. She put my order in wrong and then it took forever to bring out my correct order. I actually had to take it to go because it took so long. She did feel bad for putting in the wrong order and we felt bad for her because her co-workers are beyond lazy and rude. read more

The waitress and host were awesome. They did a great job. The issue is the food they are out of, can not be substituted for anything so they won't let you order. Example...no onion rings =no sampler platter. Shows that the management and owners are super greedy and make the staff work even harder to have to explain read more

Well i cant really comment on the food but the management of this place seems really poor. We walked in, place was less than half empty. We're told they couldn't even seat us for thirty minutes "at least" because the kitchen is backed up. They are the only restaurant in town still open late on a Sunday. The host said "yeah that's why we are backed up." Oh. So you're aware that this is a weekly predicament and you've taken zero steps to fix it. Got it. McDs it is tonight. read more

Amazing food. Amazing people. 10/10. Thank you to the whole team at Buffalo wild wings for always coming thru!!!

Great food, good ambience and great service, watching tv and eating is always fun, favorite sports like I can keep myself updated and eat

I re-downloaded and activated an OLD Yelp account just to write this. I was informed at the door that there may be a delay due to short staffing. I'm ok with that. 44 minutes later, I get my wings, still fine. Watching your bartender absolutely crush some old assholes soul that was disrespectful; priceless. As a person that helps run a bar/restaurant; I wish we had 10 of her in our location. This woman needs a raise. She crushed it throughout the entirety of my visit. She handled the bar orders as well as the immediate dining area by herself and didn't lose it. Kudos to her. read more

The wait was super very long, the tables and floor aren't that clean, waiter was nice.

The food was really good I did the blazing wings challenge my mouth was on fire they ran out of milk but I got ice cream mediocre The wings were delicious the strawberry lemonade was really really good the fried pickles was good but it took like one hour to a half an hour because we order 100 wing but it was still really really good read more

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The food and service were excellent. They offer a $10 lunch that includes a main course such as 6 wings, fries, carrots/celery sticks and a soft drink. read more

This BWW has been the anchor business for this center. The other offices has never been occupied and BWW is the only business that keeps the parking lot filled with patrons. The wings has been very consistent with all other BWW restaurants. The Sports variety has been limited at times and to get them to change it has been difficult. The staff is good and friendly, the atmosphere is typical of a sports bar. The bathrooms are kept clean during our visits. All in all its a good place for beers wings and sports on Tuesdays and Thursdays read more

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Great food. I come here often and the service is amazing. It also includes a very modern and different ambiance. I will be coming back.

Waited WAY too long for our food. Several tables that arrived after us were served before us. Would leave zero stars if I could. Don't go there read more

Stopped in at 3 o'clock on a Thursday - place is dead - you'd think we were invisible as it took forever to get even a drink order in - sitting at the bar read more

Solid service but food can be very hit or miss. Sometimes the wings and fries are excellent, others it's super frustrating to pay the price for what you get. Great place to watch games though and good beer selection. Can't beat their buy one get one days. read more

Extra long wait for carry out order. About 40 min when quoted 20. Boneless wings weren't even hot. Caesar salad DOUSED in dressing. Inedible. The gave us 4 celery sticks for our veggie side. Disappointing. The young man at the counter was helpful. read more

Waited an hour and half for my pickup order. They told we it would be ready at 5:30 we ordered at 3:30

Very Friendly and quick Service. My Order was ready as I got in to pick it up. Will definitely be back again.

Congrats BDubs. You have successfully pulled off the rare trifecta - bad food, bad service, and bad management. I ordered the boneless wing special, and once they came - I was quite surprised - 8 of the 12 boneless wings were so small, they were smaller than McDonald's McNuggets. And barely covered with sauce. I wanted to tell my server/bartender Keith - but no where to be found. (Someone else brought out my dinner). Fast forward 10-15 minutes or so, still no Keith. The manager came around, and asked how everything was - and expressed my thoughts about the dinner and showed her the size of the wings. Desire to make things right? Not quite. She said "they were much bigger yesterday" (thanks for confirming my thoughts) and she would relay it to others...wow. Thanks for brushing me off. Keith comes back about 5 minutes after the manager, and gets busy talking to his co workers. Complete with that, he then starts to load the glass rack in front of myself and another couple. All of us had empty drinks, and the other patron had to get his attention to even acknowledge us. This visit to BWW is by far the worst I've had in the 20+ years I've been going to various BWW. Congrats, my money (personal/business) will no longer be spent at BWW, no matter the location. If you are in Gaylord, there are many better options. *update*. I received a response from an ex employee, apparently still burning from over a year ago. I did receive an offer of a gift certificate from the general manager, a day or two after - which I politely declined. I've been to many, many BDubs after this, and have been totally satisfied. Anyone can see the trail of bad service reviews for this location. I have not been back here, nor will I. read more

OKAY. SOOOO first, me and my friends went here and they said a "15 minute wait" that was actually a 45 minute wait.... we had 6 people. secondly, we had ordered some waters and my friend said "excuse me can i get a new water? this one has flies in it." the waitress said "oh you mean the fruit flies..." and gave her a stupid look. third, we waited close to an hour to receive our food. the place wasn't even packed. LASTLY, we were sitting near the bar and a mouse ran right in front of our table. i wasn't sure if i was 100% seeing this or losing it. so a few minutes passed and my friend saw it run under one of the soda machines. worst bdubs ever. disgusting. waitress was rude and lost. dirty place. do NOT go here. on top of all this and telling staff we saw the mouse. no one seemed to care. our waitress just brushed it off. AND we were still charged. read more

Went on a Tuesday night, very busy. Still received prompt service. Allie was our waitress. Our food arrived in a very timely manner, and was very delicious. Traditional wings were completely covered in sauce, French fries were fresh. A very good experience! Updated on May 25, 2017. Wow! Went on a Thursday night. Got seated within our preference. Casey was our server, and he provided the best service I've received anywhere. Prompt but not annoyingly hovering. Very polite, sir, ma'am. Our food only took about 15 minutes and did not disappoint. The boneless wings were big and meaty, with plenty of sauce. Our drinks were replenished at the perfect times, and we even received to-go cups to take our full beverages home. I have never (before tonight) received a to-go cup at BWW. It was so nice! Casey needs a raise! This place is great! read more

The worst service and food of any BW3 I've ever been to. Stay away from this one. There was not that many customers in the restaurant so the bar Tender was taking care of tables so you had to wait awhile to get you drink refilled or your order taken. read more

Service was fast, food and drinks came to the table quickly. Waitress Dawn check on us and took care of all our concerns. Food was decent and overall experience was good read more

Amazing service, waitress was extremely friendly and helpful and overall everything was very good. The only thing I would say was wrong was that the food came slight unappetizing. The wings seemed less saucy than normal and the union rings were overly greasy. Other than that everything was delicious! 8/10 read more

Some of the worst service I have experienced in a long time. Walked out before I got a chance to order.

So I see all the bad reviews and I gotta say that I was fine. I've been a bdubs customer for over a decade. Haven't been in one in a while because the nearest one is 70 miles away. My service was great food was as bdubs does. Wings were cooked and sauce was spicy. This was Saturday afternoon. Kinda busy but no wait or anything. read more

I always order the jumbo shrimp and they have become anything but jumbo. The price went up, the amount of shrimp went down and the size shrunk. I came away hungry. read more

Stopped in for dinner tonight on our way home from Boyne. They didn't seem terribly busy. First noticed a slushy mess in front of the door inside -- there was snow on the ground but none falling. Several of us almost slipped and fell. We waited by the door for probably 3 minutes before we were greeted. Later observed the girl that greeted us just standing around in the back and checking her phone. We waited another 3-5 minutes before anyone took our order, then probably 20-30 minutes for our food. Either the manager isn't paying attention, or has never managed a restaurant. read more

Wish I could give something lower. Came in at 10 tonight (Friday July 13th) and it was practically dead. The waitress took our order and didn't write anything down. She had to come back 3 times to confirm our order. After a super long wait, about 45 minutes, my girlfriend and I finally got our food. Well her order was still wrong and we didn't get silverware for at least 10 minutes. Sent her food back and it took just as long to get the new order. If I lived here in Gaylord, I would never come back to this location. Good for me I don't live here and don't ever have to come back. read more

Worst Buffalo Wild Wings I've ever been to. Super slow service, rude waitresses. It took fifteen minutes to get someone to come take our drink orders, another 15 to get our drinks, and a half hour to get our food (which was the wrong order too). Our waitress basically told us that she was taking her time because we were her last table for the night. We had to track another waitress down just to get silverware. Will not be stopping in this location ever again. read more

Worst service and respect for keeping customers safe during COVID. A server with purple and teal hair who was training someone was wearing her mask as a chin guard. When we asked if she could please wear the mask over her face she gave the bull answer that yes she technically should wear it over her face but she can't breath in it and people can't hear/understand her. Then we could hear her talk smack to the other servers at their pos station about us and our waitress, who also had purple and teal hair started wearing her mask as a chin guard when coming to our table. Maybe if she wore her mask we would've not heard them talking about us or see the smirks they gave each other while our waitress walked away from the table. We won't be coming back here and will be very happy supporting another business. read more