Polite response from the person taking the order. My wife wanted potatoes and gravy and now they have added the gravy ahead of time so you cannot use the gravy for anything else. But even so, look how bad the ratio is. It's not worth going back when there is better chicken across the street at C&B's read more

KFC - Mashed Potatoes & Gravy - Fast Food Near Me - Layton, Utah

App ordered. Wife's order was rdy, I'm still sitting here 40 minutes later waiting on my extra crispy order. They never mentioned it would take this long. Horrible service with a smile. Clearly they gave away my order from the drive-thru. In the time I've been here, I've watched people come in, order, eat, and leave. A chicken restaurant w/o chicken. Now my wife's order is cold. read more

I have never written anything like this before... But I guess I hit my breaking point. Placed my order... something isn't right, Swung by kfc to get a bowl with the nuggets on the side, lg coleslaw, biscuit, and 4 piece turnover bites. This is what I got..... called customer service, got a small partial refund. Missing 1/2 coleslaw, nuggets, biscuit, and a turnover bite (which were like rocks) (guess they couldn't count to 4) When I verified with them that the nuggets would be on the side, they said nope it was already made (i just ordered It).. I told them that I needed it remade, they got really snooty with me, said they had to remake the entire order... and I'm pretty sure they spit in my food. I shouldn't be angry but all I wanted was an easy meal, since I have to be up early. You lost your chance for another try. This isn't the first time I have been shorted, but not this bad. read more

KFC - Fast Food Near Me - Layton, Utah

Crew was great and food was delicious. Manager was fun and engaging and very helpful. Will go again

I just moved here from California, It's first time living in Layton and I saw the special in the app and ordered a pick-up order for lunch. Hands down the best KFC Ive had in years! Fresh and delicious. Thanks for bringing me back to what I love the most about my favorite fried chicken. It was also ready just on time, as the app promised, major points! read more

Management treats their employees like crap. I went in to ask if they put up flyers for small businesses (they don't, which is totally fine!) and the kid working the register said he'd ask his manager. he went back to the guy who was behind the restaurant, and I could see the manager glaring at me, waving his hands around, he seemed to be yelling. This went on for a while. poor kid came back apologizing, he looked really shaken. There was no reason for the manager to attack the kid like that- he did absolutely nothing wrong. If you're going to get mad at someone, get mad at the customer asking the question. still not nice but makes way more sense. KFC has great food and the kid seemed really nice and hardworking. Not impressed with management. read more

I'm giving a shout out to this restaurant for taking care of me when I was running late for my order, and they helped me get a Fresh new order, and they are the best read more

The service is terrible, the employees are high, they don't get the order right, poor hygiene, bad attitudes. Absolutely no management. I'm shocked this store is still in business! read more

KFC - Employee ignoring guest - Fast Food Near Me - Layton, Utah

Had to wait for a half hour for 7 pieces of KFC and they still forgot to include half my order.

Good old fashioned fried chicken. This reminds me of back when this was all I could afford, their service was kind and fast. I will also say their chicken is better than Popeyes. read more

KFC - Classic Chicken Sandwich - Fast Food Near Me - Layton, Utah

Went here on Aug 6th 2024 to get dinner for my family. First impressions were terrible. The smell was awful and the floor was filthy, I'm talking dirty sticky stains all over the place. While waiting on my order, 3 other customers came in from the drive thru to complain about short or missing items from their orders. When I got home I found that my order was also missing gravey. If you are going to charge $40 for a 12 piece tenders meal, you might want to ensure the facilities and orders are neat, tidy, clean and complete. read more

I was missing a biscuits, the saucy nashville nuggets were dry, they would have been passable with a blu-cheese dip. The mashed potatoes tasted Pasty the gravy was good, and the chicken original recipe was delicious. Overall a decent value for your/ my money read more

We tried to order a bucket of chicken only to be told they didn't have any chicken cooked and would have to wait 30 minutes. Really? So we opted for the offered replacement of chicken tenders. When we got the meal home we discovered that the biscuits a full of raw dough and inedible. Disappointing KFC. We do believe in second chances, so hopefully our next encounter will be better. read more

KFC - Undercooked biscuits with raw dough inside. - Fast Food Near Me - Layton, Utah

Tasteless cold food, forgot all sauces, just plain bad. It was as if the chicken were breaded in salty flour, no spices like usual. I don't know what is going on with them but it will be a long time before I return. read more

I really love KFC, but this location never gets it right. I'm not one to leave glaring reviews, but after being let down multiple times by this location, I am. The chicken was way too crispy in my famous bowl... like burnt but somehow not, dry mashed potatoes. Not coming back here, sorry. read more

Visited 11/20. It's been a few months since my last visit and the change was great to see. The place was noticeably cleaner, the staff was much more engaged and customer oriented, the food was fresh and served fast. The manager on duty was working with the staff and providing direct, he jumped in and was helping cook and getting orders together, he was giving positive feedback to his team. Great job with the turnaround. read more

My daughters love KFC, but this time around, we were a bit disappointed. We ordered through the drive through, 2 chicken tender combos with drinks and fries and an extra medium drink. When we got there, after we paid for our order, the girl at the window handed us a bag with 2 boxes inside and said "Thanks." No drinks. I asked for our drinks and she said "You ordered drinks?!" And I pointed to the 2 boxes and said "We ordered combo meals." She (reluctantly) gave us our drinks and then pretty much dismissed us. My daughters opened their boxes and said the chicken was dry and we were given a gross old opened ranch sauce. I really hope that this was just an off day for them because usually, they're really good and friendly. But today wasn't their day. read more

KFC - We were given this gross opened ranch. Seriously, this is how it looked when it was inside the combo box. Ew! - Fast Food Near Me - Layton, Utah

This location should be a one star. We really like KFC, except for their prices, the fact that they always are out of Extra crispy having trays full over over-heated Original and who they hired. The shift manager was one of the worst named Ireland. First of all, trying to order was difficult to understand the employee taking the order (mask) but when I asked some questions about how we could order, and he asked the shift mgr. She acted very annoyed and very condescending. I had to let the man order before me and step aside in order to proceed. After the man ordered, I stepped back up to the counter to order. This other employee who was friendly tried helping me. He was new and still learning, but I welcomed his friendliness. He had to ask the shift mgr questions where again she was annoyed, he was bothering her and still was rude to me. So, I told her she was rude. She only defended herself be saying-no I'm not. I said yes, she's being disrespectful to me and her employee who was trying to help me and that I might have to contact her employer. She just replied with whatever with a disgusted face. In addition, I paid before she bothered to tell me they were out of Extra crispy. These franchise's need to stop hiring these types of kids or train them what hospitality & customer service is. With so many other chicken choices, I'd expect better service. read more

Worst meal! We let our daughter choose what she wanted for a little birthday lunch with just mom and dad. Ended up here. First off don't waste your time on the chicken sandwich, should be called chicken slider. Husband ordered Mac n cheese that was burnt, chicken in famous bowl was nothing but breading. Tried to reach out to company and of course with no response. read more

KFC - Burnt Mac n cheese - Fast Food Near Me - Layton, Utah

My kids love KFC. Our food was fast, fresh and on time. Zero issues a good overall meal.

Well here we are again, I send my husband to KFC drive thru in Layton for dinner since I am sick for a potpie and chicken tenders combo for my husband but we'd have to wait for 20 minutes on the potpie. We'll after 30 minutes he asked the assistant that had asked him to park to please check on our food and after another 30 minutes of waiting, my husband finally gets mad enough to leave. I called and spoke to Manager: Nieco and he really didn't care or apologize for the issue just said we could come back and wait inline once again.. Poor, poor service .... read more

it's a late sunday night, my friend and i are on the move looking for a delectable feeding facility in our area. KFC comes to mind and we're filled with nothing but excitement and hope at the prospect of our roaring hunger being fulfilled. as we made the long treacherous journey we dreamed of explosions of divine, unmatched flavor. crispiness like never before. we arrived at the scene, and made the trek into the building placing an order for one 3 piece chicken basket. as we indulged into what was supposed to be "the worldest greatest chicken" we were met with horror as our mouths filled with vomit and pesticides. our tastebuds were introduced to a war crime. the chicken was slimy, wet, and hardly crispy. the biscuits hard, cold, and drier than the Sahara. the fries were exceptional so we won't speak to much on those. however to say the least we were disappointed and distraught. my tongue has been in dirtier places that tasted cleaner than that chicken. in conclusion this KFC sucks, ain't what it used to be. 0/10 never going again. read more

KFC - friend 3 pc. Chicken Big Box - Fast Food Near Me - Layton, Utah

I tried this Spicy chicken sandwich for the first time. It was so disgusting I couldn't finish eating it. There was hardly any spice to it, and it tasted as if I was biting into pure oil. Even the bun was saturated with it. I thought it was flavoring all over the wrapper, but it was just colored oil. What a waste of $9 bucks! Blah!!! read more

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HORRIBLE SERVICE. When me and my partner came in to pick up a quick meal, the teenage boy at the register was way more concerned about staring at my body (I was wearing a crop top) than taking our order. He messed up 90% of our order and made us uncomfortable. read more

Not a fan of this location at all. We came back here today for the first time in over a year. We have only been here an handful of times as every experience gets more underwhelming than the last. Wanna tell me why people who came through the drive they after we got there were getting their food before us even though we mobile ordered 10 mins earlier? It wasn't a large order either- Just 2 fill ups. That's kinda frustrating. More frustrating though, is how absolutely terrible the food is "consistently". (I use quotes because we have only been here a handful of times over the past 2.5 years, but the food has been horrid each time.) We have had absolutely amazing experiences at other KFC locations- down in SLC, in other states, etc. So, having had deliciousness from other locations, we have an expectation of KFC. This location, however, hasn't ever met that expectation. They're just close enough that we periodically try again only to be disappointed. The location of this KFC is difficult to get into and the drive thru traps you. Neither are good things. The service wasn't anything to write home about, but like another reviewer has said, you don't go to KFC for the service. You go to KFC for the "amazing" food. So I guess my take home is, this KFC has nothing to offer. read more

Standard KFC fare. Teenager staff. Hit and miss on friendly smiles. Usually quick on service but can get bogged down when really busy. I recommend going inside to order. I always beat the drive thru by going inside. read more

food is good and staff are nice. the lobby looked nice and clean. and we also got top of the line service if anything was wrong with our order read more

Was helped by a woman named Emily she had horrible service she got my order wrong and I had to wait 1 hour for my original meal she was very rude and unhelpful read more

How the he'll do you run out of chicken. They only had white meat. They only sell chicken WTF. The incompetence of this store is ridiculous. Someone should be fired. read more

KFC in Layton is a freaking joke! REFUSED to give me my food, because I was paying with a $50 bill on a $32 meal! I had either a $50, $100 or $31 in small bills and they wouldn't take any of it!!!! What happened to being able to use ANY legal currency? read more

The workers here are incompetent. When a restaurant opens at a certain time, the workers must ensure that everything in the establishment is ready for the customers. I spent 30 minutes waiting on them to deliver the fries 15 minutes after opening. There were workers in the parking lot and one of them violated dress code and had to have a fellow co worker loan then their hat. It's infuriating that they think it's ok to inconvenience the customer and continue to do nothing to improve. Review will change if they do clean up their act. read more

Does anybody come to KFC expecting incredible service from minimum wage teenagers? Of course not! C'mon people! You come here for that amazing chicken. Period. Nothing beats a bucket of dark meat original recipe! read more

KFC - Fast Food Near Me - Layton, Utah

I am unable to give this location anything but one star because we were unable to even experience anything. We sat in the drive through with one other car ahead of us for quite some time. By the time we were able to pull up it was 5 minutes until they closed. We were informed that they were now "closed" and refused to serve us. I do understand that it was close to closing-but, we had been there waiting and it wasn't even 10 yet. It really was just bad customer service and I hope that the employees working tonight are spoken to about it. Having a few years of retail/customer service under my belt, I know this is unacceptable. We will try a different location from now on. read more

Wow ! KFC in Layton has been remodeled, nice firm booth seating, extra big family circle table for large groups. Modern, sleek clean lines, very updated yet keeping some unique pictures of yester-year. I'm very impressed, (outside side walks are in desperate need of pressure wash) Also a few new items on menu (Cheetos sandwich and new mountain dew ) fun for summer. Classic menu and $5 box deals as well. read more

Horrible customer service.... They are out of pretty much everything on the menu. Don't waste you valuable time with this sub-par location.

The children running this operation need to be supervised. I ordered two meals from a child named Maria and she, literally, rolled her eyes when she didn't understand our order. When I called her on the eye-roll she proceeded to vastly over charge me ($15 for two meals) and she and her petulant colleagues made me wait 24 minutes for two extremely simple meals. Drive the few miles to order from the KFC IN Bountiful, they provide excellent customer service. read more

Sometimes you just gotta have the Colonel's secret recipe. So you can imagine my disappointment when I roll up to this location and I can not get my craving satisfied. Several times they have run out of chicken...wtf. KFC should not be running out of chicken. Chicken is in your name! Other times something or the other has been broken. What a joke. All I want is some finger-lickin' chicken. Looks like I should get used to heading up to my local Chick-fil-A. Rumor has it they never run out of chicken. read more

I went through the drive through at this KFC and ordered my food and the person who took my order was extremely rude!!! She was very impatient with me and because the speaker and microphone sucked she was basically loosing her cool with me as I repeated my order three times to her. I wasn't going to say anything about it and just move on but then when I received my order, my chicken was cold and tasted like it had been sitting out for a couple of hours and my drink was definitely not fresh as it was room temperature and not cold like it should have been. I'm am completely appalled at the customer service I received. Wish I could give negative stars or zero stars read more

We don't normally go to KFC, their restaurants are no near us, however tonight we were returning from an out of town visit and needed to get dinner for our son who stayed behind. Ordered the F3, five Nashville Hot tenders with normal extras. We paid at the window at 5:34 pm and we're told that they're cooking the tenders fresh and it will be two or three extra minutes. We were then asked to drive around the front to wait. At 5:50 an employee came out asking forgiveness saying she compensated our wait of fifteen minutes with six chocolate chip cookies. It gets harder to patronize these restaurants when they get orders wrong and delay orders read more

bussin bussin it tastes like the battle pass from fortnite 10/10 would eat again