I haven't been to KFC in a while but today they were great! Made an online order to sit down and enjoy and they forgot my mashed potatoes so when I told them they gave me my taters really quick and then gave me two complimentary chocolate cakes. They were really friendly and everything was great! I don't have anything negative to say about KFC today. The store was clean, workers were nice, food came out fast. Two thumbs up from me and I look forward to the next time I get a chance to eat at the KFC in Los Lunas. read more

KFC - 3 piece chicken breast meal. - Fast Food Near Me - Los Lunas, New Mexico

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Absolutely not this place is disgusting. The food is always raw. The management team is horrible and since they are a franchise, there's no one else to complain to since the owner does not care. Good luck trying to get a refund and I hope you have a fryer at home so you can finish cooking your chicken. read more

Went inside to place a To Go order for our family of four...by the time we filled out drinks, our order was ready! Fast service!

The day I didn't bring lunch I stopped by KFC for some comfort food and always like the extra crispy chicken and it was good the wait staff were typically nice and they did not disappoint. read more

Never fails they get my order wrong. Went to drive-thru placed order and I had them read it back 3 time, got to tje window and again repeated order the woman looked back to the person putting it together I guess and she said yes. Paid went home 12 miles away open it ip and just ChickenAlbuquerque WRONG Never again doing churches chicken next time. Way better anyways. So if your looking for bad service stop at the KFC in Los Lunas nmCrispy Chicken read more

The 1.5 star rating is real! Just say in the drive up just to find out from a customer that they just closed. 5 cars in the drive up and they don't even have the courtesy to walk out and tell us? They should close down. Worthless read more

Worst place I've ever been too made a online order and went to restaurant because it said it was ready for pick up but store is closed way before the posted time so just waisted money and the customer service 1-800 number is just as bad of a joke at this place I wish it would let put no starts at all read more

Stopped in for an order of chicken to eat on my way south out of Albuquerque. Easy location off I25 south. A nice change from. Burger or other driving food. Had the two piece dark meat meal. Only thing missing was the melted butter and honey to put in the biscuit. Made the trip much better than a gas station stopover. read more

The manager is extremely rude. She doesn't care if they get something wrong...it's not her fault and she won't do anything to make it better. She even said she's the boss and she can do what she wants and she does not want to help booster her PR with the community... read more

Been here before in years past & it was OK. But went there last nite & the food was fresh & delicious! Very friendly staff & quick. Had the $20 fill up with 8 pieces extra crispy chicken, 4 biscuits, two large mashed, gravy & coleslaw. Way to go KFC in Los Lunas!!! read more

Have lived in Los Lunas for over 18 years I think I've been there three times every time is getting worse they do not know how to make chicken right their coleslaw has something to be desired yuck and their biscuits are hard as a rock not impressed with this place read more

I have just started to frequent this place. It is not too bad. The employees try hard, but they are young and still lack in some common sense. The real reason I have tried the place...wifi. I need wifi for school. I have sat in there in the evening and never has it been busy. There are young people who are there to chat with the workers (sometimes causing the employee to ignore the paying customer. I have never been ignored because I won't wait for chit chat. Another thing this store does that I had never heard of was to charge $1.50 to have brown gravy over white gravy. WOW!!! Others just switch it and it causes no problems. This is Los Lunas however, so people will pay. I will not. Is there better? Yes. Go to Albuquerque if you want any changes to your order. This store charges!!! There is also a new chicken place in town. Worth it? I don't know quite yet. It is still packed! KFC in Albuquerque however has no problems substituting gravies. This place is also out of stuff every time I have gone. Out of chicken, out of strips, out of nuggets, out of cookies, out of biscuits, out of many things! Second thought go to Golden Pride. read more

this place is garbage the from the food to the management. the owner will hang up on you and tell you it's her pleasure if you never come back and it's the best thing she's ever heard and not only does she speak to her customers Like this it's also her the employees. GARBAGE GARBAGE GARBAGE read more

The servers need to learn some manners...not one "thank you" from the cashier or the guy serving. I said thank u to the guy, he just grunted hmmhmm. The tables were dirty as well as the floors. Should have read the reviews first! read more

Saw the commercial on TV & drove over. "We don't have chicken fried steak at this location" They must be making money from I-25 traffic because they sure don't care about the local customer. read more

Worst KFC ever been there three times warned everyone how bad the food is. Seriously they need to close this store before they poison someone read more

This business isn't interested in putting the customer first. When you leave the drive up you shouldn't have to check your order. I had to come back from Belen because when I sat down to eat with my family one of the sides was missing. When I returned there was no apology or offer of a larger side for the mistake even though I had to travel quite a distance for their mistake. When I called and talked to the owner she was ruder than the employee so I see why he was probably unable to offer anything. Although and apology doesn't cost anything. It would go a long way after all we are all human and all make mistakes. What happen to the days when you served your customers. read more

We have lived in the area for 10 years now and never had they got an order correct, visited about 4-5 times over this period. Today we thought it would be different because all we wanted was an 8 piece chicken only, replace the legs with wings. Simple? Not for an employee that cannot count! We got 2 breasts, 2 thighs, and 2 wings but no legs for a total of 6 pieces. I looked in the bucket, did not see any legs so thought we were good because KFC wings are tiny anyways. Counting never occurred to me since it is an easy number to get to. We know they can count, they told us it was 8 pieces, charged us for 8 pieces and was counting change back correctly to customers, they just cannot count pieces of chicken read more

This place is Always clean..alot cleaner than other KFC restauraunts in the Albuquerque area. when the owners are on site their staff is great but I have noticed that when they are not there the staff is rude and mostly gets our order wrong. However I will continue to frequent this establishment because the food is always fresh and the place is always clean. Thank you read more

the chicken here tastes like the pimple covered teenagers dipped each individual chicken leg inside a boiling pot of their own facial grease. cookies good tho. read more

This place has the rudest manager ever and does not honor advertised deals ... I will never go back again ...if customer service is a requirement in ur trip then avoid this location read more

I've tried this KFC multiple times and every time there is a problem, mostly that they do not follow through with sales/specials that are advertised and then the "owners" who are the worst will come out and berate you on why they don't have to have specials that are seen on TV, also they will not trade their disgusting mashed potatoes for another side, or just give you legs and thighs. It's always a problem, but seeing as there is no other KFC in the area people just keep going. Don't waste your time. read more

This place is horrible about having chicken in stock come 5pm. Me and my wife have come here twice and both times out of most of the chicken pot pies ect, thus only having little to no options and the children running the place seem to think it's a joke, jokes on them when churches chicken gets built and takes all your business. read more

Incredibly RUDE and ill-trained. I did not get what I ordered and I would have accepted that but when the so-called manager wanted to waste my time explaining why I didn't get napkins and tell me that the drinks (which were supposed to come with the meal ) that I didn't get weren't charged. I gave up, he took the food back, threw it away and gave me a refund. It would have been fine if he just handed over the napkins and two drinks. NO APOLOGIES from any of them. read more

I have to agree with the last comment. Sad part is the owner is rude and condescending so I guess you can't expect more from the managers. Called to inform this KFC about the sub-par (obviously kept in warmer past its hold time) chicken. Owner answered the phone and immediately began talking over me. He did say I could bring it back at my convenience but seriously the whole trip back wouldn't be worth it especially because of his attitude. KFC corporate needs to educate their franchisees on how to appropriately handle customer concerns. If you're traveling through Los Lunas just keep going past this KFC as there are plenty of other establishments in the area. If you want chicken, I'm sorry to say that the nearby grocery stores will likely serve a better quality product, which is not saying much. If you must have KFC, just keep heading north to Albuquerque...it's not much further. read more

Have given this restaurant many chances to redeem themselves of the poor quality we have had in the past. Tonight was and will be the last time we eat there. Before leaving restaurant, specifically asked the girl at the window if our food was fresh, she stated that it was. Well? I'd have to strongly disagree with her, the chicken was so dark, it honestly was black in color. (Probably Old Grease). The fries that came with the chicken tenders were more like potato chips. Not even soft, very hollowed out. Dinner time at this location is normally when we go, and either they are out of GRILLED Chicken, out of corn, and they won't offer to make any more even though we would wait for it, or the chicken is just old. It's very disappointing that we spent $18.00 and the food was this bad. Won't be going back, sorry. read more

I really wish there was another KFC or chicken place in the area, every time I go in there the workers, I believe the OWNER(MALE) are completely rude- if you ask to change a side dish -ex: I don't want the mashed potatoes but I want the gravy- I ask if they can switch the mashed potatoes for coleslaw or a couple of buns or something and they acted like it was the worst thing anyone has ever asked, and with a lot of rude vocal attitude said they don't do that- "You get what You get!" This isn't the first time, oddly enough the younger people who work there are much more willing to work with the customer and what they want but when the owner(s) are there it's just a hassle- needless to say it's extremely unlikely I will be returning to the KFC in Los Lunas. read more