This review is after my second visit to this KFC. Both times, I ordered online and picked them up at the time they promised at the time of ordering. First time, a while ago, I picked up my order at the drive thru. But the second time which is last week, the pick up location was inside the store. There are some parking spots for online order customers right by the entrance. So far, I am very satisfied with the service and the quality of the food, especially the chicken and the coleslaw. read more

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This location has terrible service. My food was cold and took 15 mins to get my order when I have already ordered online. Management should look into this store and see how they can improve the service. Place does not look clean too read more

I should've checked the reviews before coming here. Items were missing from my order, and they don't pick up the phone at all. Like others have said, don't leave the store until you check every single thing in your bag! read more

My shit was nasty it taste like someone foot in my food and it was like 10 cans of bounce the fuck out that ass

We placed an order on their app. Arrive to the drive thru 15 minutes later and were told to pull over because we're waiting on the drinks. Then, told that the soda machine is broken. Then, we get back and find out they left out the mashed potatoes and gave us mac and cheese instead. read more

Consistent in one thing only, missing items you order. This is the closest KFC to my house, and they do have decent chicken, but DO NOT leave the drive thru window until you've checked that they've included everything you ordered. Out of the last 12 times I've gone there, 11 of the times they didn't give me my full order. I've tried contacting corporate, but they appear not to care, so decided to take it public. When you order the bowls or pot pies, they lack common sense enough to provide a spork. When you specifically ask for sauces, it seems they go out of their way to not include those, and those are the instances where it's an inconvenience more than anything. Over 1/2 of the time, they don't include food you've paid for, and if you don't call them out while sitting at the window, they imply you are lying and you must have already eaten the food. Also, expect to wait. The last 2 times I went, the app said the food would be ready in 10 minutes, but whey you get there, they say it will take an additional 20minutes. If you go to this location, expect to be disappointed with the common sense, kindness, and missing items. I don't know why corporate KFC is allowing this location to tarnish peoples' view of KFC. I don't expect much from KFC, just to get the order correct, and treat customers with kindness, but I've lowered my expectations of this KFC so I don't get myself worked up into a rage. read more

They forgot my chicken :( usually this place is good (for fast food standards), but last night around 5p when I paid $17 for a sandwich combo and 6 chicken tenders, I had to wait 5-7 minutes (that's fine) while they cooked the chicken. I got home all ready to forgive, forget, and eat my spicy chicken sandwich, only to find it was missing the main ingredient - chicken. I had to swipe two tenders for the 6 I bought for my kids (it's fine, they got enough to eat). So.... I paid $17 for an individual mac and cheese, 2 biscuits, a medium drink, 6 tenders, a bun, and some pickles. I'll give them another chance but only bc my kids like chicken tenders, but I'll stay away from ordering the sandwiches here. Pro-tip: check your order before driving 5 miles home in rush hour traffic. read more

KFC - Where's the chicken? - Fast Food Near Me - Manassas, Virginia

They don't give a shit what you ordered, they'll throw whatever they have in a box and if you don't like it they make it out like you're the problem. The whole staff needs to be either retrained or replaced. read more

Every time I visit their food is hot and fresh and fast service store is always clean they treat us very friendly and welcoming .I rather to go to kfc to buy food and enjoy my day read more

Hmmm. It had been some time since I went to the Sudley KFC in Manassas. I wish I hadn't. I ordered an 8 piece meal, it was missing 1 piece of chicken, the coleslaw was dry - I mean REALLY dry, and so was the chicken (which makes me wonder how old it was). The chicken breast was the size I remember from KFC, but the drum stick, wing and thigh were puny - Have they changed something? When I walked into the restaurant, which was empty, I was hit with a very HEAVY thick foul sour smell. You could not escape it - it stank. I would have just turned around and left - but I used the app to order, so I had already paid. I will be deleting the app shortly to ensure I don't get tempted with memories back when KFC was good. read more

Nice staff delicious food. Perfect seasoning and aroma stone was clean and smells good

very bad food not go any people oil food old oil fry everything bad next time me no go and customer service not good to much oil chicken wings colour black read more

KFC - 6 Kentucky Fried Wings - Fast Food Near Me - Manassas, Virginia

I just got home after picking up an 8 piece bucket from this KFC. I was really looking forward to eating the primal recipe topping on the chicken, but I didn't get it. I don't know if it's just bad training or foreign born employees cook the chicken the way that they like it, but my chicken was hot but had barely any crust on it. It wasn't raw like the worst chicken I ever had at Popeye's in Reston, but it was the worst chicken I've had at KFC. read more

KFC - Original Recipe breast with barely any crust. - Fast Food Near Me - Manassas, Virginia

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Associates were very rude and the food was cold. The tables were filthy, they were cussing each other in Nepali language and joking around when their tables were not clean for customers to eat in. I have not been in a KFC like this before and certainly not coming back. read more

1st issue: drive thru service never works so had to go inside. 2nd/biggest issue: Ordered the wrap combo which was $8.49 and came with 2 wraps, fries and a medium drink and then the famous bowl ENTREE which was $6.69. Cashier added an extra medium soda which I did not ask for which was $2.89. I told him I did not want the second drink and to refund me but he just kept giving me the second cup instead of giving me the refund. I told him I did NOT want it yet he acted like he did not understand me. If I wanted a second drink I would have just ordered the combo meal for the famous bowl which comes with a drink and would have been cheaper that way. This is not the first time this man has overcharged me and I will never go back to this KFC again. I did not want to make a big fuss over $3 as there was also a long line so I just took the second drink but I shouldn't be getting charged for things I did not order. The cashier may be the franchise owner which is why he charges for extra things you do NOT ask for. One of those situations where you would give a negative rating if you could. Just terrible. If you do still go here make sure you are only being charged for what you ordered. read more

KFC - Receipt showing the extra drink charge I did not ask for. - Fast Food Near Me - Manassas, Virginia

Yuck! Blown-out (and supposedly burned down), dilapidated establishment. Nobody speaks English. Ripped seats. Torn couch. Guy didn't wash hands with soap. Busted CC card slot. Burned chicken. Filthy tables. Sticky and filthy floors. Stop sign outside, looks like it was hit by an 18-wheeler in 1980. Worst KFC of them all. Rebel view: 1 read more

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Every time I don't check the order before pulling away from the window the order is wrong.

I've seen those KFC TV ads for the snackers that KFC is selling - I've never had one before, and on a whim yesterday around dinner time - I decided to give it a try. I ordered two - the Buffalo snacker, and the Crispy chicken snacker. Man o' Man! Were they ever good! The Buffalo snacker was my favorite - had I known how good that was going to be - I would have ordered a bag full of them! The chicken was crisp and hot - the Buffalo sauce coating the chicken is tangy and spicy, combined with crisp lettuce and the bun was perfect - soft and warm. Wow! I'm getting hungry thinking about it! read more

KFC - Fast Food Near Me - Manassas, Virginia

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Mannnnn! My 2YO son was sick and requested KFC .. He's spoiled so I got it for him.. Ordered the family deal .. $20.99 for a(n] 8 Piece Chicken Bucket, Mild, Crispy, 2 Large Sides of Mashed Potatoes and 1 Large Side of Coleslaw and then 4 Biscuits .. My family of FOUR ate and THREE of the four got sick! Was sick for 3/4Days .. It was TERRIBLE! I honestly believe the food was from the night before . Y'all gotta do better! I gave THREE stars because I didn't get sick! They did! read more

KFC - 2 Wings, Cole Slaw, Mashed Potatoes & Gravy, Biscuit - Fast Food Near Me - Manassas, Virginia

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Simply they are suppose to be open till 1 am .. I arrived at 12:20 they were already closed!! Very disappointing!! They really need to do something!! read more

I am very disturbed by casher who fail to listen and get my order right..asked for an original two piece and macaroni and a chicken little combo with no pickles. I got neither. The first combo was crispy and second order had pickles...Then had no consideration for not checking our bags and when I called, nothing was settled..I have sttached photos of my incorrect order..Very disastisfied. read more

KFC - Fast Food Near Me - Manassas, Virginia

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This one is always busy because it's located on Sudley Road. The food is fresh and people seem to know what they're doing. They recently remodelled this restaurant. It was torn down due to a fire and rebuilt. It now looks 100x better. I still need to try the grilled chicken. I wonder if it's dry. read more

Smells really bad like really really really bad. Like I have never smelt an odor this terrible, it literally scared me.

I would give a zero rating if I could but I tried to order some food today and needed a minute to look at the menu for what I wanted and about 15 seconds after saying I needed to look the person at the drive thru started yelling at me to order which number of food so I could get gone. Actually got around to telling her I wanted a meal but instead of Mac n cheese I wanted mashed potatoes with gravy and she Yelled annoyingly saying I can't do it even tho I have done it several times in the past at other KFCs. She needs to be fired for her attitude and ruins KFC for everyone!!! read more

Fries were hard. Had them to cook more they came out even harder. The old lady on the mic had a very nasty attitude. When I asked for honey mustard for my tenders she said the will come out when the bring my fries out. I asked what does giving me the sauce now has to with anything. While waiting I can still hear her getting rude with many PAYING costumers. read more

Is it me or is every KFC chicken cooked until the bones disintegrate? This one was the worst though. I'm still picking bones out of the meat that I can hopefully eat. It is ridiculous!!!! This place needs an overhaul, much like McD's did to all of their stores. read more

Just ordered a chicken sandwhich, my food was just thrown in the bag not even wrapped properly and the bread is old.

I am not much of a complainer but I had one of the worse experiences in my life last night. I work in customer service and this experience was unbelievable. I have been waiting a long time for the beyond chicken because i can't eat meat. So I was treating my family to KFC so I could try it. We go through the drive through and we had a girl who was sweet at the beginning taking our order and half way through our order they switched people. The guy was very disrespectful very rushing us, he also did not even read back the order. They screwed up the whole order. We go to pay and they took our card and didn't tell us the total until after taking the card and charging it. It was $21. 17 which is not correct if we are feeding a group of 4 people especially if the one meal was a 8 piece chicken bucket that's like $20. So we say something nicely and they started talking back. They did not give us a receipt and just was rude. My dad was being polite in the beginning explaining how they switched and screwed it all up. The man who didn't do it correctly then walks over with some nasty attitude and needs to fix his face by the way he was looking at us. We did receive what we were missing. But where I work if that happens or if we do something wrong we offer gift card or even a free meal with what they are missing. I am very sad with this and i will be more then happy to drive to the next one close by that's like 45 min drive just to get what i want. I am very disappointed we didn't even get a sorry or apologies or anything to let us know they cared. I wish I could put zero stars. read more

Horrible I wouldn't even give it a 1 start I pulled up to the drive thru and I asked for chicken and waffles and some got lady got an attitude I was literally laughing how stupid she sounded so I acted like I had an attitude too anyway I got my chicken and waffles and it was the worst shit ever I paid $16 for a 2 piece and 4 and it was like 2 chicken and rest batter and was dry asf it wasn't even spicy LIKE I TOLD THE LADY. NEVER GOING BACK! read more

Deliver without checking the contents of the order. a wrong delivery. ..................

Friendly staff, I tried the Doublicious and I would recommend it for every KFC fan, not the ideal KFC experience (because I was there all alone), but suffice to say it was pretty good. read more

Northern Virginia needs a Bojangles. I was craving fried chicken the other day and this was the first place I came across. I hadn't had KFC in a while and now I remember why. The chicken here is disappointing to say the least. Popeye's is far better than this place (although not close to Bojangles). Anyway next time I want fried chicken I will go somewhere else or go without. read more

Oh look another fast food review. Don't fret there is a reason. A buddy and I had the bright idea to order a 16 piece all drum sticks. An odd order , but delicious nonetheless. It took a little bit longer but the staff there was very helpful and very kind. Not to mention the food was prepared perfectly. Well as much as fast food chicken could be. read more

Do I have to give any stars??? This place is a DUMP! The manager Shiva wanted to charge me $1.00 for 1 ketchup packet. Im so disappointed in the customer service and very upset how my nephew got treated there. THE STORE SMELLED HORRIBLE MAJOR PLUMBING PROBLEMS!!! Beware!!!! read more

I pulled up to the drive-thru and the speaker is so busted I can't understand anything the employee is asking, and have to yell loudly for them to hear me. The guy finally gives up and asks me to pull around. He finishes taking my order at the window. I am told it will take 10 minutes and would I mind waiting? It is now 20 minutes later and I am still here waiting. The car behind me (that also pulled up to wait) has now got their food and left before me. Seems ridiculous to have to wait 20+ minutes at a fast food place. Upon getting home, the skin on the chicken is anything but extra crispy (try extra soggy), and the biscuits are stale. Best part of the meal was the mashed potatoes. Will not be going here again, and do not recommend it. read more

This KFC is a typical fast food restaurant. It is not fine dining but they are usually as fast and friendly as teenagers can be. I am reviewing more to say how much I enjoy the Nashville Hot chicken. I do not usually eat KFC but the new Nashville Hot chicken tenders are my new go-to when I am looking for fast food. Perfect balance of tangy and spicy. I will continue going to KFC as long as they carry the Nashville Hot chicken. read more

Tried it once towards closing time ordered hot wings not a good experience. Seems to be that way at all KFC's in this area. Don't understand never had this problem in any other states. They like to save money and sell old product. You've lost a cuter forever read more

The store manager was the most unprofessional person I've ever dealt with at any fast food place hands down! He would not allow me to modify my sides for my 20 dollar fill up when I've done so numerous times! I asked what his reason was and he said he was not changing a thing and that there was no reason and he was just sorry and he wasn't changing the order regardless of the previous times the modifying was honored! I was under the impression they don't need my money because they have the highest profiting store in the state....until I seen similar reviews on yelp! Long story short the Gainsville store gave no dispute and didn't think twice about giving me my modified order which according to the Gainsville manager said the price equal so he didn't see what the problem was ironically! Enough said I hope I helped you make a wiser decision before settling for less! read more

This place needs to learn cleanliness it's nasty n don't have to use the bathroom cause u will loose what ever u ate its smells so bad

KFC is what it is, the same good chicken they've been serving since forever. Unfortunately, this particular location is often under-staffed during prime time, with a line of cars waiting in the drive-through, a line of people waiting for the cashier inside the restaurant, and just one person handling each stream of customers. If you go here, be prepared to wait! read more