We've been traveling for days - got home tired an hungry. Got the 16 piece family meal, got home and realized they shorted us the 8 biscuits that were supposed to come with it. When you pay over $50 for soggy chicken the least they can do is make sure everything in your order ends up in the bag. It's not rocket science. read more

My review is strictly about the honey bbq wings they brought back!!! this is the probably the only item I will buy from here but 10/10. They were hot crispy and dripping in sauce!!! Also, one of the only fast food places that Has pepsi products! The pepsi is soooo strong & taste so good if you are craving one. Trust me won't disappoint Service was quick, drive through moved quickly, staff was accommodating read more

KFC - fries - Fast Food Near Me - Midlothian, Virginia

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Phenomenal. Everything was so good. Perfectly cooked. By the time I got my drink and came back the food was ready got my sauce correct. Awesome service. It's very clean read more

I am in the bonus program with KFC and it's very good you can get a full meal with a drink for $5.99 sometimes- BUT IF YOU DON'T HAVE THAT THEIR PRICES ARE RIDICULOUS!! My mom wanted three chicken wings and some fries the only thing they had on the menu was a six wing meal for $13 or eight wings for $15!! But these were just for hot wings!! The only way they could give me wings was to sell me three wings fries biscuits coleslaw and a drink FOR $14 !!!! YES,A 3 PC WING MEAL. Outrageous!!! Awful prices . Good chicken. But Ive got to find somewhere else more REASONABLE!! read more

So I normally go to KFC on iron Bridge, but I was so dissatisfied with them. I use the one I'm Midlothian this time. The chicken had a feather on it longer than my pinky finger. when I called to complain, the young lady who answered the phone was real rude. She told me to bring the chicken back. I told her I'm handicap. I can't drive and she said if you can't bring the chicken in you don't get no refund and then she hung up on me. I tried calling back. She refused to answer you just don't treat customers like that especially how hard times are today with money you should get what you pay if not quit and let someone else do your job that would appreciate it smdh read more

KFC - This is my wing with a feather on it that's fried. It made me not wanna eat any of it. I threw all my chicken out. - Fast Food Near Me - Midlothian, Virginia

so I was going kfc and I went to the drive-through until they never serve and no food, even though I saw people getting their own so I spoke to them and they kicked me out the store like this is so disrespectful never go to this KFC never again. read more

Ordered 12 original wings from Hull st. location. When I got home they hot drumettes that were cooked for days, dried up and soaked in hot sauce. Took them back and they said they only sell wings as hot wings. Then I ordered original white pieces and got all dark pieces. Found out when I got home. How come when I order 2 or 3 piece all white I get original wings. Never go there again and will never recommend for others to go either. Worse chicken ever. read more

Nastiest KFC in Virginia do not buy food from here............................................................................. The chicken disgusting the mashed potatoes was soupy very poor service read more

KFC - Re-fried chicken this kfc is the worst - Fast Food Near Me - Midlothian, Virginia

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Hmmmm! Should have checked Yelp before trying to eat here! We came here on Nov 1st while traveling thru the area! It is in a strip with a Taco Bell and a McDonalds. We wanted to go to KFC because it had been years! Since we had gone to one! And my husband wanted to try it after so long... The doors were locked! Even though it was 11:30 and they should have been open, according to their website AND the signs posted on the door- We went all around to each door. We could see the staff inside but the doors remained locked to customers. We noticed that there were 4 cars in the parking lot-so who knows?! We concluded that either this was a mistake and the staff did not want to open(which we would probably get terrible service! And did not trust the food) -or- Some type of mechanical or sewage problem-the staff was cleared there?! So we will never know! We could not eat there because of this situation... so one star!? Because we could have/would have LIKED to eat there, but still don't know what was going on that day-or maybe every day?! read more

Their chicken & coleslaw were excellent, as usual. Adequate parking, handicap friendly, handicap friendly, and very clean. Unfortunately, the lady at the drive through was brusque and not friendly. Didn't even respond when I said "thank you" after getting my food. read more

I ordered two three pieces two breasts and wing I got one breast and one wing and one box and four wings and another box try calling the store they kept putting me on hold in the air for shame will pick up Uber eats will not refund me my money back The only refunded me $5 out of $27 I would never ever order KFC again read more

Placed a small Mobil order, said it would be 15 minutes..... 30 more minutes later and still waiting. didn't even start making the order till I got here to pick it up and had hella attitude about the fact that I placed an order? This is the 4th time they've done this year, I really just need to stop coming here read more

The food took forever to come out and we were the only people in the drive through! Once we got the food it was fresh and hit but it was not 7 minute wait time good however. I order all crispy and only two pieces of chicken were crispy because they were running out. read more

I arrived here at 4:30 pm on a Wednesday, they were not busy inside. I asked for a 12piece ORIGINAL chicken only, it was over 30 bucks. I watched the server grab a bucket and load most of the bucket from one warmer then stop and start loading a few pieces ( breasts) from another warmer. Having frequented KFC I knew the second warmer was usually for extra crispy chicken. Once the bucket was loaded the served turn and handed me the bucket in a plastic bag. I asked" is this all original recipe" and he said "yes". Well you guess it. I got home and the top 3 breasts were EXTRA CRISPY! 30 dollars is a lot especially when your not getting entirely what you paid for!!!! read more

Just went through the drivethru and Jordan was so very friendly and helpful that I wanted to hop on and give him a positive review :-) it's unusual to have such friendly people at fast food these days. read more

Jordan Jackson is the perfect person working that window. Hes got a great personality and I've never had so much fun in a drive-through. Thanks Jordan Jackson. read more

Strike three you are OUT! Sadly the KFC in Rockwood Plaza is HORRIBLE. Worker ignored my request for no wings in the family bucket. Sides were nasty and not edible. I spent $38 for cold GARBAGE. Only reason I gave them another chance is due to Hardee's no longer serving fried chicken. read more

Ordered in drive thru at 3:30 today. No one else was there. Not difficult a three piece box meal. Got home and only had two puny pieces of chicken not the 3 that I paid for. I happened to be near it four hours later and stopped to complain. The adult on duty asked for receipt. I never got one. Tried to show her my debit card charge and she totally ignored me and said. We're all human. Then human... make it right with the third piece of chicken or refund the difference. Worse customer service ever. I won't be back. I would give it negative stars if I could read more

Poor customer service served me a burnt potpie and is always out of wings. The chicken is always old and stale and you have to take it back to request fresh items. After my 3rd issue here I stopped going. read more

This is the 2nd time we've made a purchase at this location and it will be the last! We were treated as if we were an inconvenience, if they don't want our business maybe they should close the doors. When we spend I spend 90.00 because we've had guest come and get treated like crap my money will go elsewhere. And on another note they tossed the food in and gravy was everywhere a whole container spilled in the bag. Thanks so much for the messy bags read more

They are always slow, get your orders, wrong, and today I gave $20.89 for a $8.89 bill and the girl had to call a manager over and then pulled out her Calculator to see what my change would be. read more

Two stars for effort but when you pay almost five bucks for a large potato bowl you expect it to be an actual large but served a half of the bowl had mashed and very little chicken. Very little sauce on sandwiches and when ask for more mayo they have none to give ya. Place is clean and food is not bad but when you can get all you can eat at a buffet for same price as two sandwich combos and two potato bowls it just doesn't seem worth the trip for price and portions you receive. Nuggets in potato bowl are so crispy they not even eatable. Very disappointed with this visit. Sandwich was good mine anyway but wife had to wait till we get home for mayo as there just isn't hardly any on the sandwich. read more

KFC - Large but not really potato bowls. - Fast Food Near Me - Midlothian, Virginia

I ordered a 16-piece 4-side meal and tenders this evening for dinner to share with my family and parents. The store wasn't taking orders at the menu sign - only mobile orders. The lobby was closed with no signage. We discovered that there were 3 young adults under the age of 18 working with no on-site manager. The food was good but we were shorted half of our bucket of chicken and had to substitute the tenders for nuggets and a side. I feel for those working there today; however, it will be a while before we return. read more

THE WORKER JORDAN WHO WORKS AT RHE DRIVE THRU IS GENUINELY SUCH A SWEET GUY!! he's extremely generou. and i recommend his customer service out of any one else's in the whole restaurant. Seriously kfc needs to give him a raise. bless his heart. read more

Went to pick up an online order and the lady told me to "look over on the mobile pickup" when she had placed it all the way in the back where I couldn't see it easily. She was rude and condescending and honestly it was completely unecessary. This is the 2nd time I've had this problem and I will not be coming back. read more

Do not let them shut the window while having your card. I used a brand new $100 gift card to pay and the young 18-25 skinny african female took pictures of it and claimed the card only had $2 and asked for another form of payment. Went to use the card the very next day at the place it was bought from and it was declined we looked at the purchase history she spent it on bestbuy.com as soon as i left the drive thru. Currently still waiting to hear back from there manager about actions taken and or re-imbursement for the theft. Have already reported it to corporate, etc. read more

I'd give 0 stars if that was an option. I went thru the drive through on the Hull St Road location around 11:20 am today. I placed my order and came to the window. I paid for my order and was told to pull up behind the car in front of me and wait. Before I could ask for any sauces or napkins, not that the employees even bothered to ask me if I wanted any, she shut the window iny face and turned her back to me. When she brought my food to my car I asked for honey mustard sauce. Her response was "we are out of honey mustard". I asked for any sauces in general; ranch, ketchup, something. She told me "I have to wait in the next customer. You can go back through the drive thru.". I went back around and you magically had honey mustard available after all. I asked for napkins and she wadded a bunch in her hand and handed them to me. Very rude customer service! I know of a Hardee's that didn't care how they treated their customers. That Hardees was torn down to the foundation and a Chick-fil-A was built I it's place that stays busy when it's open. read more

I went through the drive-through about a week ago. When I drive up to the window, the first thing I notice is the woman at the window didn't have a mask on. I was wearing my mask, as a decent member of society. But apparently she didn't care about society or her place in it. I almost drove off...and wish I had. Now everyone has had KFC before, but the skin on my chicken was mushy. I ended up just peeling it off and eating it that way. But, it sucked. Masks are the easiest way to determine what kind of person people are. Masks offer minor protection to the wearer, but offer a LOT of protection to those around. If this location has this person interacting with customers in plain sight; I can only imagine what it is like in there behind the scenes. I will never eat there again. read more

Horrible food, lack of customer service, lack of everything. Do yourself a favor and seriously read the reviews and take caution before going here and spending any money ... total waste of time and money!!!!! Never again!!!! If I could rate this location a "0" I would! read more

Ordered a hot and spicy 8 count wings and was told it would be 15 minutes before it was ready (this was with no one waiting in line). Waited about 25 minutes for them to bring out the food. Once I got the food and got home opened the box and it was two pieces of chicken (breast and thigh) with a biscuit. Also, 3 other people got in line after I ordered and received their meals as well. Called the store and was told I could bring the food back for a refund or could get the correct meal. I hope they close this location. It's a shame they don't even have food ready for when people get ready to come by to get some food. read more

Bad attitude, misplace order, manager need to reeducate himself and the crew for dealing with customers and suppliers

Went to this location and got pulled for 1pc of chicken are you serious? Their not even busy so what's the problem? I could understand if I had a large order or something, but of course that wasn't the case. And the woman at the speaker insisted on giving me mashed potatoes. That's not what I asked for. Go back on two separate occasions and my order is wrong. What's going on at this location. Again, their not busy so what's the issue??? read more

This location is horrible!!!!!! We tried to order chicken and they said it would be 20 minutes, so we just ordered some funnel cake fries. it took a few minutes to pull up to the window and they gladly took our payment. Then they told us that they were dropping the fries now so it would be 8 minutes. You couldn't tell us that prior to taking the payment??? Stay away from this KFC!!!!!!! I don't know how a chicken place fors have chicken ready to serve at 6:30pm on a Sunday afternoon. I don't know if the issue is with KFC or the manager at this location, but I will not be back and will tell everyone to go to Popeye or Bojangles. To make it worse they didn't even bring the food out we had to go in to get it. read more

The was the worst chicken ever.Spent 60 dollars on this place,and half was not in the bag,the chicken was like cooked in old grease. Ordered extra crispy and no where close. I never thought I would turn on KFC, but WE COULD HAVE HAD A STEAK HOUSE FOR THE PRICE. NEVER AGAIN. I threw away all of what I did fet. read more

So I went to this KFC and ordered a family meal which is one of the most expensive ones. They gave me all legs, 3 thighs, and NO breasts. The meal is suppose to have I believe 4 breasts. I got all dark meat at that. I gave them specific instruction for it to be white meat. If they had to make them all they had to do was tell me. The biscuits are suppose to be buttered and warm, they were cold, dry and no butter. Laziness. KFC indirectly through their employees robbed me. This meal is not worth the money I paid for it. They need to do better than that! read more

KFC - Fast Food Near Me - Midlothian, Virginia

There should be a way to not even give one star. One star is generous. Ordered a 12-piece bucket and got eight pieces. The chicken is ridiculously small and pools of grease on the bottom of the barrel, not to mention your fingers! Huge pieces of onion in the cole slaw -- all you could taste was onion. The gravy had the consistency of brown water. It was so thin it couldn't even stay on the potatoes -- and this was after waiting I don't know how long to get the food. I don't think there is enough antacid anywhere after eating this. This is the WORST! Do yourself a favor and eat somewhere else. You could hit a small animal on the roadway. throw it on your engine and have a better dining experience!!! read more

This was the worst experience I've had. I forgot to bring a mask, I was expecting them to bring the food out to me. No, I had to go inside, I was going to apologize for not wearing a mask. Then I noticed none of the workers were wearing masks. I had to wait a long time for my order then I had to check it 3 times to make sure everything was there. This KFC obviously does not care about service or keeping people safe. They were pleasant but I will not be going back here. read more

The absolute WORST!!!! Whoever owns this franchise needs to get here ASAP! Your business is falling apart. The managers are doing nothing except standing around. Everyone is dirty in appearance. A plastic glove is laying in the dining room floor. There is no food even ready. Staff closed the drive they saying it is broken? I don't really believe it because all the screens seem to be working fine. Only one teammate was working and helping customers at all. Several more appeared but no one else greeted a customer or attempted to help. I was appalled by how they spoke to each other in front of customers and how they were dressed and had no pride in their appearance for work. Sad, sad, sad. If this was my store they would be all be gone and a fresh start from ground up. read more

This is the worst, longest wait and dirties fast food store around Richmond and Southside area that I know. If you go drive thru, it would be at least 30 minutes. The floor inside the kitchen is very dirty. Please don't bring your kids over there!! read more

Update: they have done a remodel-store is much more modern and bright. Still not so great with the cleaning though. I had to wipe down our table, and for some inexplicable reason, the nicest big table in the room had a big yellow bucket labeled "sanitizer" sitting on top of it for the whole time we were here. And speaking of time-oh my goodness!! Took 17 minutes to shuffle our way to the register-and the restaurant was not even half full. Total of 33 minutes from door to actual food. When it arrived it was tasty, so I've increased rating to 3 stars. It's now "meh". read more

KFC - This bucket sat on the table the whole time we were in the restaurant. - Fast Food Near Me - Midlothian, Virginia