I had such a great experience with this KFC location in Alamo Ranch that I felt I had to share. I placed a large catering order early in the morning for a division potluck, and shortly after, the store manager, Felicia, personally called me to confirm all the details. She didn't just verify the order, she really took the time to make sure we had enough food for everyone and even suggested adjustments to avoid us running short. I wasn't able to go in or pay over the phone at that moment, but she worked with me to make sure everything still came together smoothly. When we picked up the order, everything was packaged carefully and ready on time. You could tell there was real attention to detail behind it. What stood out the most was how much she genuinely cared about making sure our event was successful. On top of that, she also shared helpful information about future catering options, which I really appreciated. It's rare to experience this level of customer service, especially in a fast food setting. Felicia went above and beyond, and it did not go unnoticed. Huge thank you to her and the team for making our event a success! read more

Very happy. Will return. It's been years since I've had KFC and I'm reminded how good it is. My daughters never had it before so I got the family meal with sides. They were amazed at how fluffy the biscuits were, how good original KFC recipe is and how perfect the fries were; warm, golden crunchy outside and soft inside with a hint of salt. Taste and temperature were spot on. Juicy! Good Portions in their branded red-white striped bucket. It's greasy but what fried chicken isn't? Service: I ordered from a Self serve touchscreen menu without interaction with staff. There were 5 groups in there so we had to wait longer than usual but it was Freshly made and worth the wait. Ambiance: We ordered to go but the waiting and dining areas were clean with make-you-smile artwork. They have a unique bucket chandelier! Value: Pricing was affordable and we definitely got what we paid for. This experience makes me want to go here more often. read more

KFC - Bucket Lighting - Fast Food Near Me - San Antonio, Texas

This was my first time to visit KFC in over a decade. It took at least 2 minutes before I was greeted. Placing my order was a breeze. Food took 13 minutes but it was great. The $20 box is a great deal. read more

KFC - $20 fill up box - Fast Food Near Me - San Antonio, Texas

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The last time I visited this KFC the chicken legs were the size of my thumb & that is the honest to God truth! I had never seen chicken pieces the size of a Cornish hen. But this last visit on Tuesday 1/22, when they have the $10 special which is 8 pieces for $10, I was absolutely satisfied. Good job KFC! read more

KFC - KFC original recipe - legs and thighs - Fast Food Near Me - San Antonio, Texas

They take FOREVER to get orders out to customers! food was good when we finally got our food but people were complaining on how slow they are there. Also they made you place your order on the kieos machine thingy. I'll never go back read more

The food was average, but the service was ridiculous. We ordered for dine in at the kiosk and still waited almost 30 minutes for our food.

I was an "I hate KFC" person but with traffic being so bad on Alamo ranch pkwy and culebra mixed with me being hangry and no line at the drive thru, I caved and went. Y'all, I have been sleeping on KFC. The tenders were huge, juicy, and sooo good. The fries.. My favorite kind of fry. I don't know how they make it double battered/ extra crispy but so soft and fluffy on the inside but they do and do it well. I decided to try the KFC sauce for the first time and wow. It was like a honey mustard/ bbq/ ketchup Mayo infusion. I really don't know what they did but man I even really liked the sauce. My hubby got the fried chicken sandwich and though it's no Popeyes chicken he said it was really great as well. Huge piece of chicken which was mostly chicken and a nice glob of Mayo (we like that) The only thing we were kind of "meh" about was their Mac and cheese. Reminded me of Mac and cheese you can get from H‑E‑B and just microwave. Not bad and a step above boxed Mac and cheese. I honestly liked this more than zaxbys and raising canes.. maybe even Popeyes minus the sandwich. I would honestly come back here. read more

KFC - Fried chicken sandwich - Fast Food Near Me - San Antonio, Texas

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This experience was horrible. I didn't read the reviews beforehand because I honestly thought this was in a good area and would have no bad reviews but I was wrong! As soon as we walked in at 7:40pm they said they could not take our order because they were closing early . I asked why were they closing early and no one knew why. I asked if we could at the very least order our food inside since we had went right after a graduation and they said no. After speaking with the manager he agreed he would make the expectation to allowing us to order. He said that they had staffing issues but when I looked around there was about 7 workers inside. I didn't argue .. instead we just ordered our food and left. As soon as we walked outside the girl in the front locked the front doors. This was so odd to me. The food was okay but the popcorn chicken was extremely salty and they served me more batter than actual chicken. The management runs this place poorly and it's sad to say the food is a reflection of this. Don't waste your time or your money. Honestly seems like they make up their own rules! read more

KFC - Fast Food Near Me - San Antonio, Texas

respectful workers. quick service. every team member was attentive and patient. the food came out fresh but it also came out quick. Great customer service read more

Went to pick up my online order. Ordered two 12 pc buckets Arrived a few minutes early. They bulked cooked and picked my order from the warming rack. Extra crispy wasn't and original was soggy. Server said it was just made. I've had better....piping hot and crispy. Disappointed. Had to reheat in the toaster oven. read more

KFC - Fast Food Near Me - San Antonio, Texas

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I'd like to update my review and give credit when improvements occur. As of late, this KFC location is vastly improved for which I can only presume new mgmt! Good job and keep up the good work. read more

Hankering some Kentucky Fried Chicken so we decided to give the nearest KFC to the house a try. Situated at the corner of Alamo Ranch Parkway and Lone Star Parkway is the new KFC in Alamo Ranch. Upon entering there was no line and we promptly placed our order by the friendly cashier. Once our order was ready they brought us our meal to our table and asked if we needs anything else. That was a plus on service for any KFC I have ever been to were they ask if you need anything else such as napkins, hot sauce, honey or sporks way to go above and beyond! Now to rate the food, the chicken came out extra hot and crispy they were on point with the fried juicy chicken. The mashed potatoes and gravy were what you expect at KFC and Mac and cheese was moist and good. Overall the KFC was pretty impressive it was clean, modern, food was great and employees were very friendly great service I will be sure to return! read more

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This location is hardly ever busy. I live nearby, and it's very convenient. It is a newer location, so the dining room is clean and pretty much spotless. The staff are good, and my order is usually ready in a few minutes. Great tasting food as well. I love their creamy cole slaw. read more

We bought 12 pc chicken just now using drive thru, paid $30.84, got home to hungry family and found only 9 Pc. of chicken. Tried to call to tell the store, just keeps ringing, No one answers the phone lines. Lesson learned: Always Check your order next time, sad that you have to do this for a bucket of chicken. read more

Clean and brand new. Nice to see one of my fave fast food chicken places amongst the multitudes and hoards of nail salons here in AR. Gets busy in the weekends at drive thru. read more

This place is conveniently located at the corner of Alamo Ranch and Lone Star Parkway. Their dining room is still closed but their drive thru line moves pretty quickly. My sister had a great experience here and was also given military discount which is awesome. My experience was a bit different to say the least. When I got to the speaker, I asked if there were any specials and was told they have the 8pc fill up for $20.xx. I asked what the price difference was for the bucket versus the chicken only but it was small so I decided to go with the bucket. The guy mentioned that there was a wait for dark meat and only had wings and breast available for the original. I asked if the extra crispy was available and was told yes but for the same items. Then I asked if I could do half and half and the guy mentioned it was possible. He said to go to the window for my total. When I reached the window, I was told that my total was almost $25. It wasn't a big deal but I asked for the reason since I assumed it would be less with tax. The lady mentioned that because I did extra crispy it'll be an additional charge. I was surprised because the guy never mentioned of the extra charge when I asked earlier nor was it mentioned on the menu. I told the young lady it wasn't right that I wasn't aware of it prior and her response was very passive. I paid and went along my way. Unfortunately I liked KFC before and was so excited there was one closer to me but was disappointed with how dry it was. It may be awhile until I give this place a try. read more

Decided to try this location yesterday since it's the closest KFC to me. The drive thru was empty and I was given my order very very quickly. I ordered a 4 piece all dark meat extra crispy with a side of Mac and cheese and a soda. Though the chicken was hot, the breading was extremely soggy and not extra crispy in the slightest. At all. I decided to try them again today after a late day of work and this time I opted for the Nashville Hot Tenders 5 piece with fries and a soda. I once again got this order extremely quickly and I was the only person in the drive thru. I get home and open the box to 5 naked tenders not even tossed in anything. The "sauce" they were supposed to be tossed in was in the corner of the box since my side of fries had pretty much saturated it all up. It seems as though they put the tenders in the box with my fries and just threw a ladle of sauce on the bottom. Extremely disappointing yet again. The tenders looked absolutely nothing like the photo and there was almost no breading. Unfortunately this will be my last time giving them a shot. Just be sure to check your order before departing their location read more

If i could put no stars I would. I came on a Thursday afternoon to pick up dinner and to my surprise my daughter had told me her chicken tasted funny when I looked at the chicken it was raw in the middle. that same night she had gotten food poisoning I called to see if I could get a hold of hr or an older manager but the shift lead thai had expressed how he didn't know the number... thxs kfc read more

Pull up at 9:45 and they don't have shit. Not willing to cook anything to fill our order, don't have half the sides. I'm sorry, you don't have food but you promote you have a full menu. Screw KFC I'll never go back, we put in a $50 order, would have been double. Screw this shit, I'll stick to my local chicken guys that want to make money. KFC IS OUT!!!! LOCAL IS IN!!!!! read more

Beyond poor. Wanted to use their app for an advertised special 8 piece chicken only. Went through the drive up absolutely rude person said USE THE App. Only issue is that store does not appear in the KFC app. Went inside ... one customer was returning their entire order. The crew including "shift leader"" Sean" were uncaring and had a don't give a dam attitude. There were 5 people in line still waiting. None of the crew offered to help. I gave up so did another customer. I simply will never go back. read more

The order was completely wrong for the second time. Had to repeat it three times at the ordering process and it still was incorrect and fries super salty. . Do not recommend! read more

We went in approximately 15 minutes before closing. Getting chicken for a quick meal. When I walked up to the counter the cashier MAYA said "to go right because we close in 15 minutes" I was going to get it to go but I was just appalled to be spoken to like that! She then proceeded to read me back my order wrong twice and I had to correct her. After waiting a few minutes I get my box with the two sides , 3 pieces of chicken and a biscuit. The biscuit was in crumbs and look like a bite had been taken out of it. All while MAYA and her other teenage friends were laughing and pointing at me. They continue to stare at me as I spoke with the manager. The whole store was in chaos by those working. After speaking to the manager we sat down to wait for my mothers order. We waited about 13 minutes and she went to go ask them how much longer. Turns out they forgot about her order so the manager had to make it fast because we've been waiting for so long. This was the worst experience ever at a kfc. All of the sodas tasted awful and the area by the sodas was sticky and filled with soda sludge. If I could give this location NEGATIVE stars I would because my and my mother's experience was horrendous. I recommend no one ever come here, I would rather starve then come back. I'm already calling and emailing corporate. read more

Bruh, we were the only ones in here, a couple who came after us got their food first, we been waiting 15 minutes for one sandwich

First time here. it is 7:30pm The drive line is ridiculous. Parked to go inside & was told the lobby was closed due to short staff, but it looked like plenty of staff to us. Needless to say did not get any chicken. Needs better management. read more

Quick, professional service. My food was accurate, chicken pieces were a nice size, the macaroni was full and all hot. Much appreciated KFC! Great location to grab something before sitting at a car maintenance appt. read more

Ordered at drive thru and order was made quickly.... Good so far, until I get home to enjoy my dinner. I arrive home, about 2 minutes away and food was cold and NOT fresh at all. Chicken was so cold and hard I could not even eat it and fries were hard and cold. Same thing happened a few months back and thought I'd give it another try. Never again. One star because I had to at least choose one. read more

I remember when this KFC was being built and excited I was when it opened, what a let down! It is salty and not well cooked and plus they don't know the difference between crispy and original recipe! read more

I waited 40 minutes for a 12 pc bucket and 8 pc bucket. This is ridiculous!. They told me it would be 15 minutes. Since when doesn't a chicken place have 20 pieces of chicken ready to sell and even if they dont, it doesn't take 40 minutes to make 20 pieces. Worst KfC ever for service. read more

They got the worst attitude in the drive thru and the woman wouldnt let us think about what we wanted with our meal i was sitting there thinking of what else i could add to my chicken sandwich and she just blurts the total of the first and only thing i had time to say i can tell you i wont be coming back here again read more

I'm sorry for the long post but it's kind of a lot to say. I ordered online and the time for it to be ready was about 5 minutes from when I placed the order. Cool, I drive over and it takes me about 10 minutes to get there. I go inside, because they don't bring your food out, I'm standing there for about 3 minutes and no one has said a thing to me. Finally, the girl from the drive thru window comes over and asks if I have been helped. I said no, I'm here to pick up my online order, she looks it up and tells me that they were waiting for chicken on that order. Fine, I wait another 10 minutes and they give me my food. I go home and the sides are completely wrong, so I drive back and go in. Once again no one acknowledges me, and i see across the way, right by the drive thru window, an employee in a manager uniform eating chicken, licking her fingers and making drinks for the drive thru. She is touching all the cups with her freshly licked fingers. The drive thru girl comes over and recognizes me and jokingly says, i hope you're not still waiting on your order. That's fine, she was actually nice. I tell her what's wrong and she talks to the girl that is eating, the "manager" is saying very loudly, there's a sign on the door why are they still walking in? The girl comes back and begins to deliver that message and I tell her I wouldn't be here if they didn't mess up my order. She realizes this is a job for the manager, she tells the hungry manager which then does a few things and takes her time to come talk to me. I'm annoyed, so when she comes up and asks how can she help me, i asked, "why is she eating, licking her fingers and serving drinks?" This was in plain sight of the window and front counter. She makes a really annoyed face and turns away like she wants to say something and then asks, "how can I help you?" You can imagine how polite her tone was. I'm fuming at this point, I tell her what sides I need she gets them together, I grab my bag and go. 2 stars because the food was still good. I'm never going back to this place, if that's what management does, then the crew is worse. If this is what qualifies to be a manager then what are the owner/operators like? This a severe contamination issue, especially during a pandemic and flu season. read more