We've always enjoyed KFC having grown up with them however, o er the past few years, their food prices have steadily risen while the quality and portions have unfortunately gone down! We've also noticed that this location, while timely in ensuring that your order is ready fails to ensure that you receive all items including your dipping sauces, serving ware and napkins. While we appreciate the timeliness' of our order, the frustration in arriving home without out the extra and normal offerings is a wee bit frustrating and driving back the extra 20 minutes to pick them up is asking too much - checking and double checking before the order leaves would not just better their scores it would improve their overall service and meet our expectations!!! read more

The mangers not knowing what's on there menu I just went there and agure with the manger but she didn't fully give me my order.

The food was fine. The prices were horrible! This is fast food. When the cost of chain fast food is the same price or almost the same price as a good sit down restaurant, there's a problem. I can get all-you-can eat soup and salad at the OG for this price! THE WORST PART: they upsized my drink without asking. I didn't want a large, and certainly didn't want to pay extra for it! Will NOT return. read more

I would think before you put a person taking orders thru the drive through you'd be sure they talked loud enough and were able to be understood... That being said, we went through drive through at about 5 pm Saturday. We could not hear or understand the person taking the order. My husband enjoyed the chicken pot pie. I ordered the 3 pc chicken tenders. It's been a long time since we had been there... Had no idea there were two different types. If we could have heard it understood this person I would not have ordered the spicy one. Very disappointing. read more

I hate that the only KFC near me is this one because I loooove their chicken, but this location is the worst. The employees have so much attitude that it's clear that the owner doesn't sweat the customer service. I laughed as I thought, maybe this place just teaches the basics and you can learn hospitality next door at Brewery City. But anyone coming from here can't make that jump. They'd have to move up to the Taco Bell up the street to learn how to NOT grimace at the customer. My guess as to why their service is terrible? Most likely the owner started lousy hopeful but years of employee theft and laziness made his heart die, which made him not care, so the employees are miserable and now they don't care. It's a vicious cycle. Shrinkflation has really hit this location. The chicken pieces are tinier than ever, yet the prices have never been higher. I paid almost $50 for three meals. At KFC! And here's a tip: Don't buy your items a la carte. I paid $15.99 for 6 chicken strips but a 5 piece combo only costs $1 more and you get a drink and a side with that. Fast food used to mean affordable, but for families with stretched out budgets, KFC is now a luxury, so start saving up now if you want to afford your next fix One more thing, at the end of my meal that's when I found some green carpet looking fiber cooked into the batter of my chicken. At least I hope it was carpet because I don't want to know what it actually was. Was it mold? I don't know what it was but it was fuzzy (Oh my gosh, I'm starting to remember that sensation and I want to die). I love the colonel but put all that together, the attitude, the prices and the contaminants and I don't think I'll be coming back. read more

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They give me free fries and free sweet tea cause some of the workers are awesome they make their chicken good

About once every 8 months to a year I decide to try a childhood favorite restaurant. Paid $11 for this new pizza chicken. Saw some reviews from another state looked good. I got Luke warm chicken, cold sauce, unmelted cheese, and way overcooked pepperoni. We keep paying these workers more every year and their quality is shit, prices go up, and employees don't give a shit. I'm not sure how kfc is still in business. You can get better chicken at Safeway for 1/4 the price. The colonel is probably rolling in his grave. read more

KFC - $11 chicken pizza. - Fast Food Near Me - Tumwater, Washington

I really, wanted to like this place. Ordered an 8 piece chicken only extra crispy for $20. They sold me a 9 piece chicken only extra crispy for $13 that would be done in 3 minutes. So far so good. Was told to park and she'd bring the chicken to me. Getting to the parking area was dangerous because you must cross two lanes of traffic twice to get there. Then I waited about 20 min. A fellow finally brought the chicken. It was DISGUSTING. Yes, I just shouted. The crisp coating was hard yet somehow revoltingly greasy. How they accomplished this amazing seemingly contradictory result is beyond me. Oh, the chicken was a huge congealed lump in the bottom of the bucket and i had to turn it out of the bucket to disentangle. There was enough grease left in the bucket to fry a big ol' mess of hash browns. I had two legs and threw the rest away. Lesson learned. read more

Their prices are so rediculous for the quality. Prices went up about a dollar per order since about 2 weeks ago. I told them that I had just purchased the last meal from Kentucky Fried. I will be driving a few blocks to Safeway Deli where I can get a chicken breast for 2.29 and it is much better chicken. They didn't care said for me to go. read more

The super short manager is so disrespectful it is honestly kind of mind blowing. She took my order over the speaker, completely messed it up then snapped at the young man working the drive thru window when the issue caused by her needed corrected. This isn't the first time I've seen her disrespecting the crew. read more

I have been to many KFC restaurants which left me bewildered at their poor quality and customer service The Tumwater KFC actually delivered a good quality meal with good customer service at a reasonable price. read more

Terrible!! I went through the drive thru at 6pm , barely got to the window and paid and the guy gave me my order very fast. I Got home and all the chicken was burned and dry!!! I asked for original and it was crispy. Plus they didn't give me a receipt!!! I thought it was quick but didn't expect to have such DRY chicken!!!! I'm never going there again! read more

Went to the drive thru to order a meal for my family which included 12-piece chicken nuggets for my son. Came home and found that they did not put the nuggets in my order. Called them to let them know that now we do not have enough food to feel my family tonight due to their error. Was told by employee they would record that they owe me and I can get the nuggets on another visit. Told her that I wanted a refund because I do not have enough food and they messed up. Employee said I had to bring all of the food back then to get a refund where I replied that I'm not driving through "after work" traffic to do so and that I will just dispute the charge with my bank. Employee's response was to just go ahead and dispute it then. Now I see all of the other bad reviews online this place receives which backs up the awful service I received from them today! read more

I was the only person in line . The lobby was closed so i had to use the drive through. Ordered the three piece white meat extra crispy. Rounded the corner and was emediatly handed my order. Got home and found out i got two thights and a leg. I think and felt it was an intensional ripped off. Lost my bussiness forever. Don't go there unless you want to be stiffed. read more

I pre placed an order online for 530 pick up online at 230 in the afternoon for my mothers birthday. I arrived a few minutes late and was then told that the order wouldn't be ready FOR 15 MINUTES!! When I asked for the manager I got nothing more than I'm sorry it doesn't come through until 530. So now my mothers birthday party with ALL THE PEOPLE waiting is delayed by an hour!! As I live an 39 minutes away read more

My co-worker and I went to the drive thru for lunch and each order a 3 piece tender, when we returned for work 30 minutes later we opened our food and it was a kid's meal. I immediately called KFC and was asked what did we order and what did we get in a very condescending tone. I explained to the person on the phone that I am at lunch and do not have time to drive back there to get a refund, she stated that is the only way we can refund your money. I then asked are you going to pay for my gas to drive there, she responded that she would pull it out of her bank account. I stated, did you just sass me, she then replied did you. I asked for her name and she replied what is yours. I told her you will find out really soon and can I speak to your manager. She then replied, I am the manager. I proceed to drive back to the restaurant and ask to speak to the manager and was told it was Ressa. Ressa, came around the corner and I asked if she was the one I just spoke to on the phone and she said yes. It just got worse from there and I will never return to this establishment again!!! At least the person that waited on us saw me and apologized. I told her that at least she has good customer service skills. read more

i've been to this KFC several times and rarely have a good experience. They are constantly being rude and snappy during the ordering process and they always forget something in my order even after taking forever to get my food every single time. One of these times, i asked for honey and butter for my biscuit and the lady snapped back, "it comes with it" and then still proceeded to not give it to me after waiting for 15-20 minutes for my order. read more

What a shit show. I walk in and first thing said to me is "we are out of bone in chicken". I am told "you can order strips or popcorn". I order strips and mash potatoes and coleslaw. Some lady in back yells out "we don't have mash potatoes" . The great news is I'm charged $19 for chicken strips and coleslaw. No receipt given. I will say it's entertaining listen to them discussing dropping someone in the drive through pot pie. Grab the family (Bring your own chicken) and come watch the chaos. EVEN BETTER NEWS!!!!! Coleslaw was on its side in the bag. Yayyyyyy. So now it's all over my sofa and soaked inside of bag No forks or napkins. I'm afraid to open box of checkin strips. read more

Super polite staff. Came in late tonight passing through for dinner -- really quality food I was impressed with this location! The Gals here were both really hardworking! Thank you! read more

Worst service and food!!! Ordered 2 meals for a family gathering food was missing, the chicken thighs, legs and strips were tiny and obviously old. Put hot food and cold food together and the staff were so rude!!! When I asked if I only get one small gravy with two large mashed potatoes, I was told " we don't make the rules we just follow them"! Really a simple yes or no would have worked!!! I could say more but after complaining for the third time I will not be back!!! Really sad that you can't get decent food and service when spending $60!!! Somewhat ridiculous... again being nice!!! read more

Chicken was all grease I had hope it would be better than this but I definitely won't be here again ‍

The food was average KFC chicken. The issue was the service. It was obvious that David, name supplied by the manager?, did not really want to be there. I said hello and my nephew and I placed our order. My nephew likes to get the fries and the potatoes to dip his chicken into. I had a problem explaining that he wanted his sides as this. Went to pay and the order was 33.01. I gave him 40 and then was able to find a penny to give him so I didn't get a lot of change back. He handed me a 5 dollar bill and 1.99 in change. I said I should have got 7 back because of giving him the extra penny. The manager came over and asked what was wrong. I explained what was going on and she took money out of the till and said he didn't have change and went and got 1 dollar bills. At no time did David say they didn't have ones and would I mind change. When the manager came back she gave me the 7 dollars and basically threw the change in the till. To be honest if my stuff had not come up at that time I would have canceled my order. David then threw the cups onto the counter where I caught the one rolling toward me but the other one rolled back his way and fell on the floor. I asked for my cup that fell on the floor when he threw it. He picked up the cup off the floor and tossed it back on the counter. I asked for a new cup because I didn't want to drink out of a cup that had been rolling on the floor. The manager was right there when this was going on. No apologies for bad service. She said "I will talk to him". I have to admit that I think this is only the second time I have ever done a restaurant review. I have worked in customer service jobs and everyone has a bad day. The disrespect was so blatant I could not get over it. I don't complain if things are forgotten which has happened at other places. I will be calling this restaurant when it opens this morning. This happened Sunday night and I kept thinking if I wanted to do this and finally decided yes. Service that bad needs to be called out. read more

Just got a couple three piece meals. Nothing cold, nothing dumped over, nothing missing. Great job. Perfect service for fast food.

The food is good, it is KFC after all, but for some reason this one won't give you sauce. I've shopped here maybe 30+ times. I ordered sauce 30+ times and actually got it maybe 5 times. They're truly horrible about giving you sauce. I recommend sitting in your car at the window and actually finding the sauce in your order before you pull away from the window. Then ask them where the sauce is. Stupid, I know but apparently necessary. (They're absolutely horrible about giving you sauce at this franchise). read more

So disappointed in this location. I went to the drive through and the female "taking" my order just shouted out "it's late, only order from the late night menu" it was 9:30... I asked what time they stop serving sides and she ignored me. Again I asked a question and she said, "LATE. NIGHT. MENU." This was my first attempt at visiting this location. I understand places have schedules and policies to better serve their customers but the least they could do is at least give me information. I would've gone back the next day during their "normal" hours... but they clearly lack respect and I won't be trying them again. read more

I don't usually go to fast food joints like this, infact first time going to a KFC in WA since I moved here in 2008. We wanted something fast and different tonight so we gambled and lost big time. The chicken was not fresh nor cooked or fully fried. I feel sorry for the employee at the front counter, she can do better. The cooks and management team if you can call them that are slacking big time, it was obvious they didn't give a shi* about their job or quality of their work. It may not be 100% their fault corporate may be sending them some bad chicken still they can at least cook it all the way. The Department of health needs to pay them a visit. Couldn't help but feeling like Mama June or Honey Boo Boo while attempting to eat this. My fault really, shoulda known better. Ok so I went back about a year later and they have mostly cleaned up their act. read more

This place scares me. Everytime I come here I swear it's the last time. However, I grew up eating KFC because it was my mom's favorite place to get "home cooked" meals without having to cook it. I guess now it's a nostalgia trip, even though the KFC of today is NOTHING like I remember from my kidhood. Anyway, hubby and I decided to come here yesterday after football. I ordered the famous bowl because I don't trust their actual chicken anymore. This location always disappoints me. They recently remodeled the inside, I think, because it didn't look as depressing as the last time I'd been here (which was over a year ago). But we stood there for a good solid minute before any of the employees in the back acknowledged us. It was not busy in there, so I understand not having someone stand at the register if there's no customers, but couldn't there be something on the door that alerts them to someone walking in? Anyway...we ordered, got a table which I had to clean, and waited. Food was bland. Hot, but bland. I know...it's fast food...I shouldn't expect perfectly seasoned food...but a little seasoning? Maybe? Hubby couldn't eat his...cookie was good though...But I`m a sucker for chocolate chip cookies. So, once again, I say I'll never go back. Time will tell. Btw, the customer who came in 5 minutes after us waited about 2 or 3 minutes before he was acknowledged by someone in the back, and another minute before someone actually came out to take his order. He must really love KFC, because I would have left. read more

This kfc have a great chicken Probably the cook or cooks are great There are a few times they ran out but Is worth the wait if you are not in a hurry But it gets busy for a reason read more

Don't bother trying to order this through a delivery app. You'll order a standard family fill up (white and dark meat) and when the order comes you only get legs and thighs. When you call the restaurant to complain, they tell you only dark meat is available for $24. I asked why them didn't they post both prices so I could get what I wanted. The "manager" did nothing to make this right even though they could clearly see that i wanted both types of chicken. At least last time I got comped the chicken. I really wish they would have said something then. The person this time tried to blame door dash for not showing correctly. I told that doesn't hold up, I used Uber eats last time. read more

Every time I come here I always get asked at the end of my order "would you like to add two apple pies for $1.19 or whatever it is and I always say yes, however half the time I don't get them. I just got done eating my meal and I started searching the bag for the apple pies and y'all forgot them again :( read more

I left my black bag with a pink pouch inside, along with my wallet :( Please if anyone has seen it :( read more

Every time I've visited this location, they've gotten something in my order wrong. This last time, on Christmas Eve was the final straw! I purchased a 9-piece chicken-only bucket at the drive-through but when I got home, there were only 7 PIECES - and two of those were skimpy wings! I immediately sat down and wrote to Corporate about it - took them three days and I got a "canned response"; they apologized and would contact the appropriate persons. HAH I'll believe it when I see/hear it but in the meantime I will go out of my way to avoid that place EVER again! read more

The Tumwater KFC is dropping the ball these days. They will just stand there and let one order the more expensive family meal, even though the same family meal w/ new 'Bites' special is available, at a smaller price. (Tumwater KFC - usually informative at the order counter about promotions) Technically my fault. Still a little pissed off. Got home...forgetting I was pissed, in anticipation of a KFC 'chow-down'...you know the feeling. (especially since I think their coleslaw is the best globally) I scarf down a leg, wait, something doesn't taste right....scarf a wing, sure enough, that unmistakable 'original recipe' taste wasn't there. This chicken tasted like 'allspice / nutmeg dessert chicken'. WTF ? Where were the rest of the famed secret '11 herbs & spices' ? (I kinda repaired it, doused the chicken w/ garlic and black pepper, popped in the oven a few minutes. mmmm pretty good) Step it back up Tumwater KFC. (Oh...and remind the cooks... Don't use the bottom-of-the-50.lb.-bag ' Dregs ' of chicken breading) 2 stars for food and service.(Yelp defines 2 stars = Meh. I've experienced better) Since one can usually 'tell time' by KFC consistency... ' I'll Be Back '. The famed '11' are probably really only salt, pepper, and MSG, anyway. (heh heh heh) read more

Great service! Food is nice and hot. The guys working tonight were great. Definitely coming back. Decor wasn't much but the lighting was calm. read more

We first looked at their website before going to drive up. Definitely KFC quality and fast service , but the prices on the website are outdated and the options for side much less Everything is at least $1 more. So be aware. And please kfc update your website to what you really have In those combos. Thank you for being open during this time. read more

We're on our family trip renting an RV and the kids got hungry so we found this KFC spot. I just wanna say thank you the worker "Tiara" (sorry if I spelled your name wrong) but you were very kind and accommodating to my huge loud crazy family with a million kids lol. Thank you for making us feel welcome and super nice (since we're obviously out-of-towners...lol) was hoping to see you before we left just to personally say "thank you" but I hope your manager or yourself reads this! Thank you again! read more

The wife and I go to the Tumwater KFC 3 - 4 times a month. We always get the # 9 (3 tenders, side, roll, drink and cookie). This time we also ordered the new desert Cinnabon Desert Rolls. When we returned home, none of our boxes had a cookie and the Cinnabon were upside down, so all the frosting leaked out all over our boxes. We will not be returning to KFC anymore. read more

It was so good my girls and I were craving chicken and it was so fresh and tasty. The employees were really nice while we waited

How is it that I can be jones'ing kfc chicken, be hungry and after seeing there 5 dollar fill up deals on tv I was hooked! ....then i left without ordering anything. This location just does not welcome you eat there and the staff is not the most customer friendly. They did not have any $5 deals except a zinger sandwich? Screw the bait and switch. Ate across the street at happy teriyaki instead. read more

Wish I could give this place no stars but can't do it. I just went through the drive through, ordered 8 piece dark meat and 2 large slaw. 1st she came back with me ordering original, I said extra crispy she asked me what 2 sides and I said just 8 piece dark meat extra crispy and 2 large slaws. Nothing else. So I get to the window and she says $26 something and I pay. Then she hands me the bag and I see biscuits in there if which I did not order. I told her again all I wanted was the chicken and coleslaw. She calls her manager over and I tried explaining again. The one who took the order tells me she tries to get the cheapest price for customers and I said, #1 you need to listen to what they are saying instead of assuming, #2 I don't care about the price I just wanted what I ordered. They both give me a look like im the problem so I drive off with my "order" get home and instead of dark meat I have mixed. Biscuits which I won't eat and I'm pretty pissed off. Won't go back there again and I will tell anyone who will listen that if they go there, they're going to get what those employees think you should have. Man, what a waste of my time and money. read more