Khuu Dermatology has truly changed the way I experience psoriasis care and Ive had it for almost 30yrs. From day one, I felt like Dr. Khuu advocated for my proper care of my severe psoariasis. I went through phototherapy with them and eventually they were able to have me on biologic treatment. I wanna thank my nurse practitioner Alan... He explained things clearly, listened with patience and never made me feel rushed or dismissed. The whole team here is compassionate, thorough and the girls in the front desk in both their branches are accommodating in finding a schedule... If you live with psoriasis or a chronic skin condition, you shpuld go to them! read more

Khuu Dermatology - After 4 months of being their patient - Dermatologists Near Me - Mountain View, California

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I went back today for a mole removal on my eyebrow. I met a new medical assistant, Kianna, who was very nice and professional. She was very clear about what the whole procedure entailed. Exceptional young lady. I met a new doctor, Dr. Alan, who explained the risks involved and also explained the nature of the healing process with clear instructions on how to care for the area after the removal. He was very knowledgeable and patient with me. I had lots of questions. Thanks again for running a great dermatology practice. read more

Khuu Dermatology - Patient room - Dermatologists Near Me - Mountain View, California

Great experience at this location with Dr. Khuu I'm currently undergoing some chemical peels and acne regimen treatments with Dr. Khuu. My 2nd visit (1st visit to this location) and it was a great experience! 100% recommend visiting the Mountain View location for: - super friendly and helpful staff - bigger location - parking isn't terrible Shoutout to Dr. Khuu's medical assistant. He was so welcoming, informative, and overall made the experience so so much better than the 1st visit. I'm so excited for this journey! I'll be back to give an update. read more

Dr Khuu is always professional n the office is very clean. Personnel is very friendly n efficient, I had to change my appointments several times n they were very accommodating to my changes, went back n forth several times to get me in. read more

STAY AWAY- Here is my story, I hope it can save someone. I would give this place zero stars if I could. I've taken my mom to this office 6 times and we were only seen twice. The other 4 times, we've shown up just to be told that they are awaiting insurance approval or we can pay out of pocket. My mom doesn't drive or speak English so I have to arrange time off of work to take her. Needless to say, they have no regard for other people's time. And at this point, I think they are banking on patients just paying out of pocket since they're already there. It doesn't make any sense that they'd confirm insurance clearance already over the phone just to let patients know they're not covered upon arrival. The first time we saw Dr. Khuu was on our 3rd office visit try. He was cordial and spent about 15mins examining the rash on my mother's nose and prescribed a cream. The cream didn't work and our family doctor referred us back to this office again for an exam for skin cancer. It took us 3-4 months to get insurance clearance, and also 3 unsuccessful visits to the office just to be turned back and say insurance hasn't cleared yet IN PERSON, we finally saw a female doctor. She popped her head into the exam room, and I kid you not, she took a 30 second look from 4 ft away and left. We were so confused, was she the doctor, was she a nurse, some rando worker from the office who went into the wrong room? Nothing more happened and the front desk offered some laser treatments that were of course cosmetic and not covered by insurance. We waited for over an hour in the lobby for this non sense. It is unbelievable and we really gave this place so many chances, these people are scammers. read more

STAY AWAY FROM THIS PLACE. The dermatologist did a bunch of lab tests on my skin without informing me what it would cost me. Then thry advised me to sign up for the follow up visits($300 per visit), and the receptionist was quick to mention that YOU HAVE GOOD INSURANCE, so this would be covered by your insurance. Anyhow, while I paid them about 500$ for my first ever visit, and although they confirmed this was it, 6 months down I get a letter from some SCA collections that I didn't pay 250$ for lab tests. They later tell me that I was supposed to pay for lab tests after 6 months via mail. My credit history is now screwed. Please stay away from this place read more

Khuu Dermatology - Dermatologists Near Me - Mountain View, California

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It started and ended with the front desk attendant who made the appointment. Made an appointment for the following week, couldn't verify the insurance provided and started to threaten me saying that we couldn't pay out of pocket, could not bill insurance outside of the network. Didn't get to see the doctor so cannot comment on the care but person who makes the appointments needs to be customer oriented and not threaten potential new patients. read more

I visited doctor Khuu for concerns about acne. He never explained to me that I would have my pimples popped using a metal acne extraction tool. This was done by forcibly pushing down on each pimple until blood came out. This was a terrible procedure that left me with pain in the face and permanent facial scars. He never explained the details of any procedures. I was then scheduled to have steroid injections which was never talked about. The only reason I found out about the appointment was because they sent a letter to me. I decided that this dermatologist was extremely untrustworthy and did not show up for the second appointment. read more

Dr. Khuu and his staff have the utmost doctor and staff in regards to their patients need and comfort. I have been to his offices both in San Jose and Mountain View a few times...not only do they treat your problems, they actually take the time to listen to your needs...you don't have to have everything done at one visit, you can space it out, only if it is cosmetic procedures...If something doesn't look right, by all means have Dr. Khuu look and discuss your issues....Don't ignore your skin! read more

I can definitely understand why this Dr has only 2 stars on Yelp. His support team is just awful. They give you false information over the phone and don't even apologies for it. I'm not sure how can a business run like this, but they totally wasted my time. Shame on you! read more

I started seeing Dr. Khuu (Mountain View location) towards the end of 2019. I suffered from a medium severity case of acne throughout my teens and into my 20s, primarily on my T-zone. In my late twenties it was more mild but I would still get the occasional itchy/painful breakout. I decided to seek out a dermatologist because I got a really itchy and persistent breakout in my T-zone and it wasn't getting much better with what I did at home. Also I had insurance from work so each visit was only a $10 copay. The first appointment was scheduled through Zocdoc and subsequent ones were scheduled at the office's front desk. Dr. Khuu took one look and did a diagnosis, prescribed me oral antibiotics and some stuff to put on my face, and talked about potential triggers. He did explain what each of the things he was prescribing was intended to do. The itching went down within a month and a couple more months after that I wasn't getting bad breakouts anymore! Admittedly I did make some lifestyle adjustments to have fewer breakouts. After my skin was mostly clear we talked about scarring and skin texture and he suggested I get microneedling (this was paid out of pocket and it's not cheap). I finished the last round of microneedling recently (it's 3 sessions, 1 month apart) and my skin texture and discoloration has improved a lot. It's not perfect, but I probably haven't seen my skin look this good since before puberty. Dr. Khuu himself is very quick with each consultation. In the first appointment I barely said anything when he prescribed everything. Most sessions, besides the microneedling, I was in and out in about 15 minutes. Some people might not like that, but I'm not much of a talker myself so it was fine with me. I was also willing to experiment a bit. The man definitely gets results. The only downside I have is that some of the nurses occasionally forget to submit refills when you tell them. And sometimes when you call in there aren't nurses available to do the refill even though the office is open. read more

Visited once and never again. Was hoping to have some more questions answered and during my $120 visit, but the doctor rushed through my appointment and claimed there's no cure for my condition -- only using steroid cream for life. While explaining that diet had noticeable, measurable effects on the issue, and that steroid creams only made it worse, he abruptly cut me off, wrote down a steroid cream prescription to pick up and a celiac blood test then walked out. Giving a star because the staff was friendly and professional, but go somewhere else if you want to be treated like a human individual trying to get to the source of your skin issues, not given a cookie-cutter regurgitated treatment that I could have looked up on WebMD. read more

Scheduled an appointment for an urgent issue, they called me to check for my insurance. I gave them all information. Needless to say that he was in network for my insurance. After an hour they cancelled appointment through Zocdoc and didn't answer phone for 5 time. I guess some people including Khuu and his affiliate has mistaken practicing medicine with being merely business person! read more

Great experience as usual. Dr. Khuu has been a godsend on several occasions and has a great personality.

I would rate lower if I could. In all honesty, I have never met Dr. Khuu. I have gone in the office twice being told that I have an appointment with the doctor, but am really being seen by a physicians assistant. So twice I have paid a specialist copay without even seeing a doctor. When I call to bring up this matter, I was told that I should've brought this up in the office to the physicians assistant. A very unprofessional and uncomfortable place to put a patient in. Usually, when you make a doctors appointment, you are told who you will be meeting with a head of time. No surprises. I should've read previous reviews before going in. read more

Just had some cosmetics done with Dr. Khuu and I am very happy with my experience and results. I was honestly worried about going there because of the bad reviews, but I am glad I decided to proceed with my appointment. I was seen on time and the people at the office were all nice. Dr. Khuu made the whole experience very comfortable and honestly painless. I read online that the treatment hurts, so I was also worried about pain. However, the doctor and his assistant made the whole experience worth it. I definitely recommend Dr. Khuu and his staff. read more

I wish I could provide this office with less than one star. They messed up a billing issue for a year and have been totally unhelpful. They ignore me for weeks at a time and refuse to file paperwork correctly. This has resulted in a bill over $1000 that I shouldn't be responsible for. And the doctor would rush through every visit and overcharge for everything. Absolutely do not recommend! read more

I would say they have VERY BAD ATTITUDE of treating customers!! Their manager would POINT AT YOU and ask you to LEAVE if they cannot explain the bill cost clearly! You have to wait till 2:30pm to see the doc even you make the appointment at 2pm and you ARRIVE ON TIME! read more

I was recommended to Dr. Khuu from my dermatologist in Seattle. My first impression of the place was "Wow...this place is NICE!" and I finally understood why when I got my first bill. Even after my insurance covered a good percentage of it, I still had to pay a couple hundred out of pocket. That being said, I do feel that Dr. Khuu cares about his patients...esp the first time he meets with them. He recommended the Vivite face wash to me and when I asked if it was any cheaper elsewhere, the receptionist kinda avoided the question. So I paid $50ish dollars for it on their recommendation...and came home to find out that it's only $20 online!!! I was not a happy customer! The biopsy he did for me didn't heal very well, either. I'm left with a scar on my knee. :( read more

I read the negative reviews and do not get it. I have been there 3 times and each one has been professional, caring, and informative. Dr. Khuu is a delight- he is a vivid dresser and looks like a teenager. To find personality from a doctor is a novel experience but he is also very educational and knows his stuff. I would definitely recommend him to others and already have! read more

No personal assistance! Dr. Khuu came into the room, took one look at my face and said "yes, a lot of acne." He started to prescribe me a ton of medication without knowing my acne history or anything that could possibly trigger it (diet/hormones). I went in simply to get my blood tested to check my hormonal level but I did not even get to express that to him as he only spent 1 minute in the room. NOT worth your time or money!! read more

lol all the bad reviews on here r 100% true, worst practice does not follow hipaa or osha guidelines, hired family whose not educated or even certified or qualified to work in industry for skin so beware who touches ur skin and as far as ur insurance goes lol good luck dealing wit that, money hungry nails it, it all goes to his own skin care too read more

Horrible doctor - would not recommend anyone !!! He barely saw me for 3 mins and very hastily wrote and gave me clindamycin cream for the face. I put one pea sized doze on my face this morning and had severe itching sensation shortly after. Later it got worse and my entire face got swollen with major redness and itchyness. I had to go to the ER and they confirmed it was the cream that this doctor recommended that led to this reaction. Now here I am on 5 days of steroids to fix an issue I never had and paying 250$ for emergency. All due to negligence from Dr. Khuu Please avoid at all costs !!!! Later today I called up dr Khuus office to report this incident and this guy called Brian was extremely rude, unprofessional and not willing to hear about the issue. Extremely horrible experience read more

Revising my review of August 2012. First things, first. Stay away! Please look at the submitted photo entitled "My face after 7 months of following Dr. Khuu's treatment plan." I can't even leave my house looking like this. Essentially, this man has wrecked my life. read more

Khuu Dermatology - My face after 7 months of following Dr. Khuu's treatment plan. I'm wrecked. Honestly, stay away. - Dermatologists Near Me - Mountain View, California

1st appointment with Dr for treatment he only look in few seconds and schedile next appointment in next 2 weeks. Dr Khuu's always try to get longer time treatment for get more money from patients and insurance company. He introduced him self with 10 years experience in Stanford. I won't believe at all. Can't answer my kid is why he is very young with 10 years experience in Stanford? Not recommended everyone to set appointment in there read more

DO NOT GO HERE (especially without insurance)!!! Dr. Khuu is a greedy, money hungry doctor who milks your disease instead of treating it. Not to mention, he is sassy, condescending, and impatient. (I never appreciated his sarcasm and passive aggression). He will drag on treatment for years, charging thousands of dollars with no results. He won't tell you the charges up front and will add on hundreds of dollars to your bill for "consultation" every few weeks, even after years of going to him for the same problem. There was no "consultation" whatsoever despite being charged for it as he just has to administer the same thing every time. In the beginning I actually noticed some effectiveness, but as time went on, he took advantage of my naïveté and the fact that I kept returning to introduce new different COSTLY procedures that were completely ineffective. I guess this is how he affords all those vacations with his husband. Waste of my time, money, and gas! Avoid at all costs. read more

I've seen Dr. Khuu 5 times, so I think I'm being rational about this review. I wish I had more closely followed the advice of all the other 1-star reviews on this yelp page. In truth, out of the 5 times I've seen him, he's only spent a cumulative total of 10 minutes with me; averaging 2 minutes per appointment AND $75 per visit. He'll walk in, shout something at the nurse/intern, then walk out. The first time it happened I wondered if he's coming back, but nope... The other times I had my questions prepared, but he seemed annoyed that I wasn't a walking medical encyclopedia. All he cares about is clinical volume. His staff also treats patients with the same rush-in, rush-out mentality. Each time I call, they say a few words, then hang up on me rudely without saying goodbye. The culture permeates from the top-down. Really, STAY AWAY! read more

Dr. Khuu is very gentle, and is very knowledgeable. He treated a number of actinic keratosis with very patient treatment. I will return for the second application in another 6 weeks, and looking forward to discussing other treatments with him, as his practice has several dermatologists. He is a very pleasant person and well travelled and educated. read more

I have received treatment from Dr. Khuu since March 2018. He is very good at what he does. He analyzed my skin and gave bunches of recommendations for treatments. It was overwhelming at the beginning. But he was pretty understanding about my reservations for all of the treatments at once and only did selective procedures that I was comfortable with. Eventually, I received more and more treatments as originally recommended. The result is wonderful. Everyone complimented on how much my skin has improved since. He just shaved off a few years off my appearance. And this is only the beginning. If you have any doubt about Dr. Khuu's work, just look at how young he looks. I am also using Dr. Khuu's Santorini face wash per his recommendation (I have oily skin). I am on the second bottle; and I really like this product. The foam feels very luxurious; it leaves my skin really soft after each use. For me, this is right on par (if not better) than the more expensive products like Cle de Peau Beaute and Eve Lom. read more

This is a scam! Do yourself a favor and go through all the horrible reviews he have got. (Feel free to skip the paid PR ones)

This Doctor is busy printing money and didn't even spend 2 minutes looking at my son. He asked me to continue the ointment that my pediatrician prescribed for my son. Only upon my insistence did he take a swab for culture from my Son's skin infection site. I paid $120 for 2 minutes of divided attention of the doctor (he even forgot once that we were already using an ointment provided by our pediatrician). I at least expect the doctor to pay attention to the kid who is suffering before charging an exorbitant amount. On top of that they sent another bill of $38 as pending charges for the office visit. When I called them 3 weeks after the visit to get the test results from the swab test they still didn't have the results. I don't know if they even submitted the test or not. They only want to rip money from our pockets rather than waste their time in providing actual care to their patients. I don't give any bad reviews to anyone but this practice is really not worried about their patients. All they want is money. read more

Very good doctor for my sons forehead scar which has disappeared with his treatment . Very gentle with kids .

Stay away. Doctor Khuu is dishonest and they are seriously money hungry. I went in for a consultation for 5 minutes regarding my allergic reaction and came out with over $300 billed to my account when the front desk assistant promised me that there's only a $35 copay fee. I had to call my insurance to file complaints. Ps. I booked the appointment through Zocdoc. I should have checked Yelp beforehand cause he had really good reviews there. read more

Great dermatologists, I highly recommend him! Great flexible with times, you can book on the weekend and he is always willing to help. You can book online with ZocDoc also! (They should try DrChrono when they have time!) read more

BY FAR THE WORST OFFICE. I show up for an appt for my whole family. I had ALREADY confirmed my insurance information earlier in the week. Then the UNKNOWLEDGABLE secretary/kid refused to let me see the Doctor insisting that I had deductibles to pay up front(which I did NOT) Office staff/manager didn't call after leaving messages and when I finally got thru to office manager.. his/her attitude was indifferent.... no apology whatsoever I recommend go to a different office...A TOTAL WASTE OF TIME AND RESOURCES GETTING THERE (smh) read more

I hate to give one star reviews... Over billed! They charged my insurance for a consultation of one hour plus! I was in the Doctor's office, 15 minutes TOP. 45 minutes, if you count the fact that they let me in 30 minutes later! I contacted my insurance. They tried 3 times to reach them and were unable to. This is just plain fraud. Will not return there. read more

Watch out and do not let the fancy reception fool you. Triple check your insurance co-payment before getting any service so you are not surprise. I have a great coverage but ended up paying hundreds of dollars for simple mole removal procedure and a check-up The Dr spends too much money on marketing and you are paying the bill read more

Like many other Groupon lovers, i bought the laser hair removal coupon and end up regret now. I do agree that they have nice facility and cool equipment. However, customer service is so bad. I have been there two times and i never want to come back. I don't feel i am welcomed there. The staff, including front desk and the nurse are so cold. The nurse is so indifferent. You go there, lay back on the chair, she does her job as fast as she can, there is no conversation. She does ask you questions like are you wearing make up or do you have deorant on, and that it, no open conversation. I do agree that it s less paintful than the one i had before, but i'd rather go to the other clinic. And not done yet, the second time i was there, they didn t even have my name on file. I wonder how they keep track of the level of laser they should treat my skin. I mean I didn't feel hurt or anything, but it would be nice if they show me they care. The other clinic that I went even takes picture after each section to show me the progress . I feel like this clinic just want your money, and because they think they have better machine, they don't care about you. So I decided using my 2 sections at once so i won't have to come back. Maybe because i pay less through Groupon... Don't know. Don't like it. Won't be back. read more

Dr. Khuu never reviewed his charts before seeing me and had to ask me what procedures he preformed in previous visits. Considering I had an adverse reaction to a UV treatment that caused my eyes to swell shut, I am disappointed he didn't remember -- or read my charts. I called the office to let them know that my face was swollen and I mentioned it to the doctor on my second visit -- yet he had no recollection. He didn't even remember that he gave me the UV treatment that triggered the reaction. He recommends his own brand of 30 SPF sun screen. It's $90. I opted for the $10 lotion I can get at Walgreens. The place has a spa vibe: hardwood floors, magazines of exotic island travel, beautiful people in brochures for Botox and hair loss treatments. I was concerned I might have skin cancer. I was hoping for a doctor who cares about my health. read more

I had an appointment with Dr. Khuu for removing tiny a dark one spot on my face. First, the doctor was greedy to take my insurance and told that I only need to pay a co-payment. After spending his time a few minute to put a medicine on my face. I went home and few days later I called the office to report that the medicine did not take affect. I received a bill for +$300 and still get charged for the next visit for co-payment. I asked him to give a treatment for free this time because it did not work last time. He refused it. I do not believe doctor Khuu just want to take your and insurance's money. His staff should do a diligence to find out how much it costs and how much a patient should pay up front. He also does not provide a quality treatment for his mistake. Before making an appointment to Dr Khuu, make sure that his staff to check your insurance and let you know the cost and how much you will be paid. Please, please, please, do it up front or else it will cost you a surprise of your money. Common, Doctor, you have to do your due diligence and tell the patient up front of the cost. Your profession is not a fish sale man where you always fight for money. I know you are making good money. But, you are not work hard enough to care for people's money! I am not recommending you Dr. Khuu. read more