Dr. Khuu never reviewed his charts before seeing me and had to ask me what procedures he preformed in previous visits. Considering I had an adverse reaction to a UV treatment that caused my eyes to swell shut, I am disappointed he didn't remember -- or read my charts. I called the office to let them know that my face was swollen and I mentioned it to the doctor on my second visit -- yet he had no recollection. He didn't even remember that he gave me the UV treatment that triggered the reaction. He recommends his own brand of 30 SPF sun screen. It's $90. I opted for the $10 lotion I can get at Walgreens. The place has a spa vibe: hardwood floors, magazines of exotic island travel, beautiful people in brochures for Botox and hair loss treatments. I was concerned I might have skin cancer. I was hoping for a doctor who cares about my health. read more

Dr. Khuu is pleasant, but a number of the billing staff are rude. My main issue with them is that they bill incessantly for the same procedure. I've gone to many dermatologists in my 40 years, and this place is more aggressive in its billing than any office I've ever been to. They claim they will bill my insurance (and they are in network), but the bills just keep coming...and for a procedure that I already paid for. It's a VERY fishy operation. Seems line a borderline scam to me. Eventually two different people in their billing department called me. One simply wanted to pass the buck on to their third-party billing service. Then someone else in their office called and explained that even though I only had one procedure, they billed my insurance for three different procedures. And they do this regularly, she explained (some B.S. about "different billing codes"). In the end, she offered me half off my bill. I accepted because - even though I think this office is full of shysters - I simply want to be done with them. Time to move on and find a derm at PAMF. read more

I got a cyst removed by him. I was charged a ridiculous amount for the consultation. The removal of the stitches was not quoted in the cost of the cyst removal which was $300. The removal of the stitches which I could of easily done at home was an added $120. If you have a high deductible I wouldn't recommend going here. You will end up paying hundreds of dollars for silly things. That is not to say he didn't do a good job. There is no doubt he is good at what he does. Though, he acted like he was better than me and really didn't listen to me in the consultation. He was very pretentious. If you want a doctor that thinks too highly of himself and acts like he is better than you then I would definitely recommend him read more

Terrible. I booked an appointment through ZocDoc and filled out all my paperwork online. Rented a car to come here after work only to be told oops the doctor isn't here, he's at the San Jose location (45 min drive away). The confirmation clearly states that it's the Mountain View Castro street location, and the front desk guy was not apologetic at all. "Oops we may have not updated it." And then offered to schedule me for 4PM in San Jose. It was 3:58 in Mountain View..... Terrible experience and a waste of my hour. read more

Dr Khuu is adorable; this is true. While he can be charming, he can also at times be condescending. I've paid him a handful of personal visits plus many, many more to see his staff for procedures. I don't like that most of the time, he rushes to talk to you and be done with you. I've worked and continue to work in the medical field for many years from private practices to hospitals and clinics. It shouldn't be that way. You should excuse them once in a while, but never accept it as a consistent behavior. Con- his office does push for extra charges, push products, and etc...at least from my experiences with them. I'll give my 3 biggest examples out of quite a few. The first one being when Dr Khuu pushed facials onto me repeatedly assuring that he knows my insurance will cover them. That was very reckless of him as my insurance did not cover them, and he insensitively expected me to pay nonetheless. I honestly wouldn't have had the facials if I knew I'd be responsible for those high costs. The second was when Dr Khuu injected me with steroid treatments without ever even mentioning the costs...or warning me. He did not ask if I wanted them. He did not explain them. He did not say much. All he did was look at my face, positioned me to lay back, injected me quickly, and then left the room. I'm hesitant to cast too much judgment...but I fear he may be a neglectful character as a doctor. We'll just leave that as personal opinion, to be fair. The last example was the most annoying occurrence. After paying my large bill, I kept getting calls from his bill collector--a lot of calls. They called multiple times a day, during my work, at home, etc. They kept stating I owed them money. Out of those many calls, I told them at least 3 times my bill is paid. They'd say okay, but would call again some odd weeks later. In my last phone conversation with his bill collectors, the woman was awful. I suppose as a bill collector... that sort of behavior becomes of you? You must be forceful and demanding? I don't know, but I think anyone can understand how that got on my nerves. Anyway, I asked her to please double check her records and speak with so-and-so (the original person I paid my bill with...apparently that office isn't very professional or organized). She calls me back later and left a voicemail with a completely different attitude. At the very least, she had the sense to be apologetic and was able to correct my bill since. That was much longer than I planned. Moving on with the pros. His office is lovely. His nurses are lovely! They are friendly and helpful! His laser machine is of newer technology and will show great results! However, it *should* show great results as his laser hair removal treatments are on the higher end of prices versus competitors. Dr Khuu may try to overcharge you in different methods, but he does have knowledge of a wide array of different medications. That's definitely a pro. read more

Like many groupon addicts, I decided to give a peel the o' groupon try. Ladies, now that both I and Irene, another yelper on here, had the same issue around the lips (and eyes for me), you should think about how to prevent the same painful burning (not itching as the lady kept calling it) and red scaling that occurred after the peel. Peels are problematic in general to many women, I knew that going in but I didn't realize it was going to be this painful afterwards. Maybe ask the lady (you won't actually see Dr. Khuu for a peel) to be conservative and stay far away from your lips and eyes all together, where the skin is thinner??? I defnitely won't have the same person do my peel. I've had many facials and this lady was the least forth-coming about the process and the information, even after I made it clear that this was my first peel. Try the little Vietnamese lady across the street at La Moniques or the Russian one in Menlo Park, both have over 15 years of facial experience. Monica Stone in Palo Alto gets 5 stars and rave reviews but is pricey. She also works out of a dermatologist's office. I immediately went to see Dr. Khuu the next day about the burning and he gave me a cream to use twice a day. It alleviated the pain but not the redness around the lips and eyes. He seems to have good attention to detail and good bedside manners, hence the 3 stars. I'd make sure he's the one doing the procedure if I go back. The receptionist was knowledgable and top notch but the facial lady.... needs more practice, especially when working with chemicals that can cause pain. read more

We got Dr Khuu's information from ZocDoc. My wife went there for one scar/infection on her left chick. It was something which was coming up every now and then. After first visit, Dr Khuu gave her one ointment to cure and set up a follow up after 3 weeks. In the second visit, he told her that the infection is cured. Now she can stop using the ointment. Rather now she should use one cream if she wants to get rid off the scar mark. The cream costs $110 and it isn't covered by insurance. They were really pushing for getting that cream. They mentioned that they manufacture the cream and it's very effective. We were not sure of it so we didn't buy it. After 1 week, the infection again came back. Now we are thinking of going to a different doctor. Mr Khuu's office seems like just running a business rather cure center. He is not reliable at all. We won't recommend him. read more

Do not come here, he charges $350 just for a check up!! This information is not disclosed upfront. No prescription, nothing!! Just for a medical visit alone will have your wallet bleed!!! Good luck coming here if you are tight on money!!!! Insurance will barely cover the visit!! Go elsewhere! read more

Terrible! They try to charge patients by billing more than deductible. They can't enter correct data even after handing them all the information. Can't believe at this Internet age they can't type correctly. Had quite a run with insurance company on this. Sorted at the end but no apologies at the for the mess. Staffs are impolite. F++++++++!! read more

It is really a bad experience. He never look into my face, almost prescribe right away, and pushing his own expensive creams. The whole visit lasts only 5 mins. Afterwards I received unreasonable bill! Do not come to visit him in the area! read more

Booked through ZocDoc. Arrived 15 minutes before my appointment, but was left waiting for 30 minutes after I had completed all of the forms. Was required to pay $150 for the procedure, even though my insurance company covered the bill. I contacted them via email, asking for a refund and was ignored. I contacted them via the phone, and they eventually offered to send me a refund via check. The doctor told me that everything would be covered by my insurance, but today I received an additional bill for $310 from a lab in San Francisco. This company is not trustworthy, and uses tactics that are unethical. Avoid them. read more

I had really high hopes for Dr Khuu as our family saw him before. However, my recent visit proved his service was downgraded a lot. Called his office twice to get confirmation on prescription and as the description did not match what he told me in the visit. But no one call back... Even after calling twice and left detailed message. He seems to not very detail oriented and not spend time to explain to patient on their conditions even after asking for more details. I will not recommend him. read more

I am the person who always reviews before using a certain service, but for some reason I did not see Dr. Khuu's review first but rushed to see him. This is the first doctor that I'd ever knew only spent 1 minute examination of the patient without asking medical history. I brought my son here to examine him for a rash on his skin. This Dr now only takes a quick look and goes to the drug prescription. He did not explain why my child was getting this rash and did not explain the treatment. He has been in the room for less than a minute before leaving. I think this is not a good doctor and need for you. If you really need a diagnosis please never go to Dr Khuu. They charged $120 for his 1 minute examination and I think it has never worth it. I wish that I can give 0 star for him. read more

I came here on a groupon for laser hair removal. The results I saw only appeared at the end of my treatment cycle. 6 session of laser hair removal 5-6 weeks apart. I saw significant hair loss. It started to grow back slowly since then. The reason for the low stars, is that the sales team tries to sell you products like gypsies at a market place. You want this? You want this one half price? Both for $300? Ok both for $250? You make an appointment today I can give you discount on next appointment? Didn't feel professional or like a medical establishment. Once my 6 groupon sessions ended they wanted to charge me $300 for a followup appointment, I said i paid $400 for 6 sessions why would i pay $300 for one. She looked me in the eye and said, because you want results and don't want to waste your money. I got a groupon elsewhere! I am not paying $300 for some cute little bimbo to hover a laser over my crotch. read more

I am updating my previous review--maybe it wasn't fair to give so few stars, so I'm bumping it up to three in hindsight. I think I was just upset over having to pay so much, but he definitely knows what he's doing. For my particular skin issue a primary care doctor could've diagnosed it so that was my bad for not trying that first. Dr. Khuu doesn't seem caring or attentive or even interested, but he is quite knowledgeable about skin. read more

My one time personal experience was not great. Dr. khuu didn't paid much attention to my questions. Felt like they are running a business, convinces patients to buy his own manufactured products and sends outrageous bill for his services. read more

I went to see Dr Khuu here in downtown Mountain View to get my red dry patch next to my eye checked out. I am glad I went to see the doctor. He said I probably am allergic to something I am using on my skin, and prescribed me a cream to put on it twice a day. He said the patch should go away within a week... He also prescribed me another cream for my pimples. I also had a full body check up, Dr Khuu checked for all my moles and said everything looks good. At the end of the appointment, the nurse brought out some Obagi skincare kits that were recommended to me, but they were pricey! I have seen a couple of dermatologists in the past but no one tried to sell me skincare products, is this a normal thing for dermatologists to do? I liked the people there, everyone was nice and helpful, the clinic is brand new so looks and feels very comfortable. read more

I find the number of 5-star ratings and 1-star ratings to be very good information for consumers. Not everyone is looking for the same thing in a physician. I decided on my first visit with Dr. Khuu over 5 years ago - long before he moved into the lovely office he has now - that he is the guy for me. He hasn't changed at all. He has always been incredibly decisive and confident about the way he applies the art of medicine. He examines, assesses, and then recommends a course of treatment in short order. I like this. He just knows what he is doing. But he is not opposed to a bit of friendly chatter and spends as much time with you as you need if you ask him for it. I think the 1-star people may be looking for something else. For me, I want competence. I don't want to dilly-dally around too much, either. I am too busy to rate a receptionst, frankly. Who cares? Just get me in to see the guy I came for and process my payment properly and I'm happy. And Dr. Khuu has never been rude to me in the least. He is a personable, interesting guy and has accomplished more in his short life than you can imagine (they guy's a competitive skater, for God's sake, a world traveler, and has more credentials and publications than you can count). If you are interest in compentence, see Dr. Khuu. If you want to get your nails done or a massage or a cut'n'style, go somewhere else. read more

Wow. Just wow. As someone who spends quite a bit of time thinking about how to deliver outstanding customer experiences online I learned a lot from Dr. Khuu's office about how to deliver a MISERABLE customer experience in-person. 1. The parking lot is a disaster. I spent 15 minutes looking for a spot at 11am on a weekday and ended up just parking illegally. 2. The office is small and dark. I'm used to dermatologist offices feeling white and airy...Kind of like spas. Dr. Khuu's waiting room is like a shoebox and the exam room's aren't much better. 3. Dr. Khuu's assistant (I didn't catch his name) makes it very clear he hates his job. There is no welcoming handshake, no eye contact, no pleasantries. He tersely asks a few questions, appears completely uninterested in your answers, and then leaves. It was enough to put me on edge, and I'm already edgy enough when I'm dealing with health problems. No bueno. 4. After waiting for 20 minutes in the waiting room I was seen for 5 minutes, and 3 of those minutes were me asking follow-up questions DESPERATELY trying to get Dr. Khuu show any sign that he cared about me and my health. He basically just walked in, said, "I'll give you a lotion and you should ease off the anti-aging creams because they strip your skin". And that was it. He tried to walk out at that point. He didn't tell me what the lotion was for, what it was called, anything. I asked him for a blood test because I thought my dry skin was related to diet and he refused. Yes, he refused. I asked if the skin changes could be tied to recent lifestyle changes and he did not want to even talk about it. I just literally don't even understand what happened here. I've never been to a doctor's office where the bedside manner is so poor and they seemingly do not care AT ALL about their patients. It's embarrassing. And now it makes sense that he was the only dermatologist I could find in the Peninsula/South Bay with a next-day appointment... read more

Had a walnut size lump removed from the back of my skull by Dr Stein at Dr Khuu's office on Jackson Regional hospital Medical office building. I'm fully satisfied with everybody's professional performance and congeniality starting from the staff at the front desk, to Dr Khuu and his assistants as well as Dr Stein who performed the surgery for the removal of that lump. I highly recommend Dr Khuu's office for any dermatological issues you may have. The front lobby is always active whenever I'm there, which is a good sign of an outstanding performance by everyone there. read more

I went in for a skin infection and sebaceous cyst located on my left cheek. I was able to schedule online (love that) for the next day. I was instructed to complete a patient intake form, which is normal, but I don't have a printer, so I completed the Word doc and brought it in on a thumb drive. Apparently that was no good (despite the fact that I could see their printer) and had to fill out the form again. Meh, whatever. Doctors and forms go together like peanut butter and chocolate. Initial exam was fine, and I was able to get an appointment to remove the cyst very quickly. Doctor also put in a script for shampoo and lotion for my skin infection. This all went very smoothly and cheaply (due to insurance) and I was pretty excited. I'd had the cyst for almost 6 years and it was rather large and it bothered me a bit. Went back in two weeks to get the cyst removed and was pretty happy with the procedure, it was painless after the anesthetic was applied and the removal went well. Didn't have any bruising or any discomfort after the procedure. read more

I've never written a negative review about any practitioner, but can't very well leave uncommented, the most unexpectedly poor medical experience I've ever had. I visited Dr Khuu about what was then a blemish on the skin of my elbow. He diagnosed it as a cyst under the skin, and said he could either inject a steroid to collapse the cyst, or remove it. He said removal would be "simple and quick" and would avoid the chance for recurrence, so I opted for that. But it turns out Dr Khuu doesn't remove cysts. He brings in a Dr Sandhu who does this for Dr Khuu during weekends. I asked whether he was qualified and Dr Khuu replied, absolutely. So I came in and the procedure was simple, as stated. But immediately the area started swelling up - eventually nearly ping-pong ball size, far larger than the original lesion. Dr Khuu saw me, drained the area, and said it would soon be back to normal. But the swelling immediately came back even larger than before. Finally Dr Khuu said I should see an orthopedist. At the Stanford orthopedic center I got the real story. Cysts in this area should only be treated by an elbow specialist. Otherwise you can damage the "bursa," the sac that cushions joints, and that's what happened here. I had to go in for surgery to remove the bursa. After surgery under general anesthesia and two weeks immobilization in a splint, I finally got back to near-normal, though it will take a lot longer for the bursa to redevelop. All this for a "simple and quick" procedure with no potential complications mentioned by either Dr Khuu or Dr Sandhu. If I'd known this outcome was possible, I would've opted for the alternative procedure in a heartbeat. I don't doubt that Dr Khuu and Dr Sandhu mean well. But it's equally clear that neither of them knew what they were doing in this case. Dr Khuu obviously intends to be a Beverly Hills - style cosmetic practitioner and the office is full of promotional displays for wrinkle-filler injections and the like. And I don't know, maybe he's good at that. But if you have a genuine medical problem, I would find another dermatologist! read more

**EDIT 02/21/11** I was initially shocked at how much my out of pocket costs were AFTER insurance. It was definitely wayyy more than expected for a 15 minute or so visit. But the office gave me a call and told me there was some billing issues and definitely went out of their way to sort out the issues regarding my out of pocket costs. I was really happy with the service after they sorted out my bill. They definitely were concerned about my experience and tried to make amends on the billing woes. I had no problems with Dr. Khuu. I didn't feel rushes and he allowed me to ask any questions I had. The office is well kept and the receptionists are nice. read more

I really like Dr. Khuu and I love the fact that I can get my teeth cleaned by his brother and then see him about my skin in the same office. I find their receptionist a bit unprofessional and acts like they don't want to be there. I have been to their office around 10 times and it seems like the same experience every time with the receptionist. Dr. Khuu has really improved the clarity of my skin. It looks better than ever! read more

When I first visited Dr. Khuu's office, I was pleasantly surprised at what I found. I expected a status quo dermatologist who would offer me a cream or two and possibly a procedure. What I found was a first-rate diagnostician and skin care expert who is a master in his area of medicine. Dr. Khuu is very professional and has a warm and caring personality. He was not only pin-point accurate in diagnosing my various skin issues, but he also offered me some injectable skin rejuvenating options that would help me turn back time, giving me a more youthful appearance without surgery. I was seeking solutions and am amazed at the results. For all the Yelpers out there, this review is for you. You won't find a better dermatologist than Dr. Khuu. Yes, his offices are beautiful, his staff is professional and friendly, and he is a doctor with great personal style. These are all great qualities in my book. But the best part of all goes beyond the surface. It is in the level of care you will receive. If you are looking for a superior doctor of dermatology, look no further. Dr. Khuu is a cut above the rest. By far, the best of the best. read more

I love Dr. Khuu! Very professional, caring and a talented cosmetic derm. He has a keen aesthetic eye, which makes him an excellent injector. You may pay a little more for Botox than at your local spa. it is worth the extra money to have a skilled injector. It is all about the skill of the injector- not the price!! DR. Khuu knows just how much Botox and filler to use to achieve the best effect for his patients. He approach is conservative. His philosophy is less is more. You can always tweak the area, should you need a little more. He also has Xeomin the newest in the Botox family. DR. Khuu has a lovely contemporary office which he shares with his brother who is a Dentist.. Fillers and teeth cleaning all in the same location!! DR. Khuu also has an excellent line of clinical skincare for your skincare needs. read more

A very awesome dermatologist. My skin was just terrible and I had given up, but Dr. Khu helped me and made everything all better. The improvement is incredible. I strongly recommend this office because he really knows what he's doing. The best results of any office I've been to. read more

Expedient service, always on time. The doctor and his staff are sweet and kind. Quality service: I was 100% numb before the procedure started, not almost numb. The doctor and the staff we are able to fit me in under a tight deadline and I absolutely appreciate their willingness to work with my schedule as well as still provide great service. read more

Dr Khuu is excellent. I suspect some of the negative reviews may be related to price. He is indeed expensive but in my research, very much in line with Silicon Valley prices. I've gotten great results and find him to have great diagnostic acumen. read more

The consistent pattern you will see in the reviews is that Dr. Khufu's office provides horrible customer service. Brian the office manager out of the blue swore at and hung up on my wife when she requested something that should be routine. Repeated polite requests to the doctor and his office for a basic apology were ignored. Take your business elsewhere, it's not going to get better. read more

My five year old daughter was seen here for an eczema spot she's had under her eye since she was two. We've been to six other doctors over the last four years who were unable to fix or even improve the eczema at all. Dr. Khuu got rid of it in 6 weeks! I couldn't be happier with him!! We were beginning to believe this was a problem that was incurable. I felt like he really knew what he was talking about, he listened to me and let me explain everything we had already tried so we didn't waste any time retrying things I already knew didn't work, and he was took pictures of her skin and tracked the progress so he knew exactly how things were going when we came in for follow up appointments. We had 3 appointments with him and had the same experience every time- friendly staff, short wait times, quick appointment, and results. Absolutely a five star experience. read more

The Best Dermatologist, I highly recommend him! He did treatment for number of Moles and more. And also did some cosmetics face laser works. Great Results read more

One of the worst Dr's ever- the Dr and practice are committed to make money selling you their overpriced off label products with magical claims. They insist you schedule to come back for what they call routine exams so they can bill your insurance. - I had to tell the assistant 3 times "no" as he insisted to put us down on the calendar for follow work we don't need. Not once did the Dr or staff demonstrate compassion or care for patient needs. Everyone here including the Dr had very poor etiquette and manners. Conduct your due diligence and there are many other caring Dermatologists out there folks. read more

Hi, this is an update of my skin condition. It has cleared. Now, I did exactly everything that he told me to do (with exception of antibiotics). I bought one of his products (he did not push it, but I thought it would be a good addition to the treatment, given what it would do). Now, his products are especially developed by them and there is no equivalent in the market. He also prescribed products for me to buy that are available on the market, and the line worked much better than what I had before. He is attentive about combinations and will ask what you are using to make sure you are getting everything you need, nothing that you don't and not too much of what's good for you in your case. He even talked to me about my makeup, made me bring my whole kit. So, believe in him, do as he says and you will have fantastic results. How bad do you want to be cleared on your acne? Ok, then go to him. Dr. Khuu is also very nice, guys. He explains everything to you, gives you attention, smiles, makes conversation and sees you routinely to see if treatments are working. If they are not working, he adjusts the prescription or gives you another one. Trust in the Doctor and you will not be disappointed. Man, I wish I had a before and after picture for you. But I was so embarrassed before I just didn't take pictures at all. My hair up? NO way!!! Now, it's summer and my hair is up, I am not hot and I am hot again, just like when I used to take the pill several years ago. :) read more

Ripoff. He has an ad in the local newspaper for free consultation, but when I went for the appointment he tried to charge me. I walked out. Do not go there or to his brother's dentist office next door, read more

I've seen Dr. Khuu over a 15 month period and couldn't be more pleased. His office staff are all polite and attentive and there is never a wait. When it comes to Dr. Khuu he really seems to care about my concerns, talks through various options, and never makes me feel rushed. When I first saw him it was due to a skin condition and Dr. Khuu has helped restore my confidence. I would highly recommend Dr. Khuu to anyone looking for a caring and attentive doctor who personally cares about fixing your concerns. read more

Rushed through the visit. Encouraged I do multiple procedures immediately (upon getting a second opinion from Dr. Vossough (highly recomend), I was told that two of these were totally unnecessary and purely aesthetic and one could be solved by and off the shelf product for like 1/5 the price) while trying his hardest to come up with any and every alarming reason why it was risky to not do the procedure. Super opaque on pricing. And gouged me for the visit. Very unpleasant. read more

Zero Stars. Starting off by saying that a physician that is dishonorable and dishonest cannot be trusted. Can you trust someone injecting you with something in a syringe that is dishonest? how do you know what he's Really injecting you with to save money? I bought a Groupon for Spider Vein removal. From years of running, I have them on my legs and I'm ready to have something done about them. I trusted this guy because he makes a big deal about being a STANFORD trained physician. I booked the appointment on Zoc Doc, easy and convenient. I said in the notes of Zoc Doc that I bought a Groupon but I wanted to talk about other procedures as well. I got a call from the office on my VM saying that they no longer accept Groupon (that I had already paid for). I thought there was a misunderstanding since the call was about 30 mins before my apt time and I was already on my way from an exercise class. When I arrived at the office the receptionist told me that there would be a consultation charge and they would NOT honor my Groupon. I showed her where on the both the Groupon and the original Groupon page it stated that it would NEVER EXPIRE. She asked me to wait and went into the back. She came out and said "I spoke to the doctor and he said he won't take the Groupon and that you have to get your money back from them". I was so surprised by this response. I am a polished looking person, a potential long term client, and they are basically slapping me in the face and turning me away? This doesn't make sense. The office was empty, high tech looking and beautifully designed (even though it's in a shady area of Castro St). It's not like there were people cramming the waiting room and booked solid. In this area where WORD OF MOUTH is everything and you really should be honorable. They could have offered the value of the Groupon towards another service ($167.00)Even that would have been honorable. All my doctors are Stanford Docs. My husband is a clinician there and they are on EMR. I don't really want any cosmetic procedures done at Stanford, because it's visible to all my treating docs. I don't know who Dr. Khuu thinks he is, but when he wakes up from his ego dream in debt, with no patients, he will have to up root and move out of the area. Do NOT trust anyone who doesn't even give you a moment of face to face time, and who won't honor a contract. DISHONEST!!!! DISHONORABLE!!! DISGUSTING!! DISAPPOINTING!!! read more

This dermatologist continues to haunt me since 2015. He sent my bill directly to a collections agency as soon as it was due. I paid off the amount, but still get notices in the mail asking me for the amount and really hurting my credit. Stay far away, they will nickel and dime you like crazy. read more

I've never written a Yelp review, but I felt it necessary to write one to explain my experiences so that others can escape this kind of bad, absolutely disrespectful service. Events unfolded as follows: - Dr. Khuu's office received my lab results from Quest. - I filled out a record release authorization form and faxed it in, speaking with one of the secretaries who confirmed that they received the authorization form and would be faxing my lab results to my PCP. - The next day, I spoke with my PCP. They received Dr. Khuu's notes, but not the lab results. They asked me to call Dr. Khuu's office to see if they could send the lab results, since it seemed that they'd forgotten. - I called Dr. Khuu's office. I was told by the secretary that I'd never sent in a record release form. When I asked how it was possible that my PCP received "some" of the documents if they had never received a record release form, I was greeted by blabbering half-english. I was annoyed. - The secretary then ignored the point of our conversation and explained that I should come into the office to meet with Dr. Khuu, as that is office policy. He also explained that I had a second meeting set up, and was questioning why I had canceled it. I explained to him that I'd never signed up for it (it's absolutely ludicrous to be signed up for a meeting without my consent! Not to mention each meeting costs $120 out-of-pocket in addition to co-pay! Don't forget the two-week cancellation fee...which may explain why they sign you up for a second meeting without your consent. I'd never discussed my availability or anything, so how could I have had a meeting scheduled?). - The secretary then told me that everything I'm saying is hearsay. What? He then told me this is "according to me". At that point in the conversation, what was "according to me"? That I'd sent in a record release form? That my PCP received some of my records but not the lab results? - I became upset with this side-stepping, accusatory behavior. I explained that this does not appear to be legal if I'd given my record release form. - The secretary said I could call in on Monday, clearly uninterested in resolving this issue. When I asked my PCP, she was stunned. She'd sent out a fax of my record release, and received only part of the records in response. She was concerned why Dr. Khuu's office would lie. She called Dr. Khuu's office and was greeted with voicemail. Look, Dr. Khuu seems like he knows his stuff. I'm sure he's an intelligent man. The question you have to ask is if it's worth being disrespected and treated like a bank account rather than as a patient. Unless you're wealthy and have all the time in the world to be pushed into the office for every little thing, I'd avoid this place. read more