Lemme start off by saying, I've never bought a new car. I didn't know what to expect walking into a dealership and honestly, I didn't want to feel overwhelmed. I looked at a car online before coming here and when I called, I got to speak to a man named Demetrius. He wondered why i was interested in this car- my previous vehicle was an SUV and this was clearly a sedan. He was really thorough and answered all of my questions. I test drove it with Ryan, one of the managers I guess. After the test drive, I knew I wanted the car. I had spoken to PFFCU before I went to the dealership so I set my loan up through them. I had most of my stuff in order so they let me take the car on Tuesday and square up the cost later in the week. Today, I signed the final paperwork! Demetrius was patient and helpful throughout the process! I'd buy from him again. read more

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In February 2025, when my 2023 Kia had around 47,000 miles, I took it to a Kia dealership to replace the front brake pads. Since I purchased the vehicle, I had always taken it to Kia dealerships because I trusted certified Kia technicians to service my car properly. They replaced the front brake pads and I picked up my car. At first, I did not notice anything unusual, but after a few months I realized that I had to press the brake pedal almost all the way to the floor to stop the vehicle. I wanted to go to the service center right away. But I couldn't, because of school, I could not return immediately, but once summer arrived, I took the vehicle back. At that point my vehicle had around 53,000 miles and the braking issue had become serious. The car would not stop properly unless I pressed the brake pedal almost completely down. I explained my concerns to the service department and they inspected the vehicle. The employee assisting me first told me that I needed to replace the rear brakes. I responded that during my most recent oil change, which had only been a few months earlier, the dealership's own inspection report stated that my rear brakes were in very good condition. After I pointed that out, another recommendation was given. The employee named Tim then told me that I should replace the brake fluid. That was the moment I became suspicious. First I was told one thing, then something different. Later, the same employee told me that when I get into the car, I should pump the brake pedal and that the braking would improve, and that this was considered normal. While my vehicle was still under warranty, I visited another Kia dealership. However, they told me that because the brake pad replacement had not been done at their location, they would inspect the issue but would charge a diagnostic fee. I decided not to pay and left. I asked multiple people afterward and was told that if the brake fluid still looked clean and remained full, it might not actually be the issue. I continued driving the vehicle. At around 58,000 miles, my rear camera failed. I had a long discussion with the dealership about that issue as well. At first they said it was software-related, but eventually they replaced the camera. Now my vehicle has reached around 70,000 miles and the brakes have become much worse. About a week ago, during an oil change, another employee again told me that changing the brake fluid would solve the issue. But when I returned later (after three days) , I was finally told that the brake master cylinder had failed. I asked them why they did not tell me this when I originally came in at around 53,000 miles and explained that this issue was not new. The employee checked the records in the computer system and confirmed that yes, I had previously visited and that recommendations had been made. Those recommendations were exactly the ones I described above. That was the moment I felt something was wrong. My impression was that they may have already had enough information to investigate this issue more seriously earlier, but instead I was repeatedly given different recommendations while the vehicle was still under warranty. Now I am being asked to pay around $900 for the repair. At this point, I feel like I have been left carrying the cost of a problem that I reported much earlier. I feel disappointed and misled by how this situation was handled. I feel like a victim! In addition, I am preparing to take them to court. My advice to future buyers: if you are purchasing a new vehicle and want to avoid experiences like this, DON'T BUY A KIA. Its parts break down very quickly and Kia's service department doesn't seem particularly eager to fix this. I am sharing service records and photos as well. I covered the VIN number and personal information. I hope sharing my experience helps future car buyers make informed decisions read more

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My car has several open recalls. Your parts Manager Jeff is beyond rude. Why would you add insult to injury? Do better Kia period !!!!

took my 2023 Sportage to get service for a check engine light first two time was told the issue was under warranty and they were able to "fix" not even a day later check engine light came back on they told me it needed to be kept to check the issue. they kept my car for over 2 weeks kia but me in a rental car with enterprise I was told they have a contract with enterprise to give their serviced customer special rates well my rental cost me over $600. Andrew was my service provider & he was so dismissive and passive aggressive. this was back and in March and here we are in September and enterprise just charged my car a random $230 because they said cherry kia refused to pay the remaining balance which isn't my fault because I paid what was said to be my balance directly to Kia because I was not allowed to drop the rental back off enterprise I had to leave the car with Kia in order to my car back from them. called andrew about this issue and I haven't heard back from him since after he claimed he would look into them. I would never recommend this location nor will I even another Kia! read more

Just submitted their contact form about my experience I had this morning. Unfortunately, if you don't know, the online form you fill out go to SALES and not SERVICE directly. I hope my comments find their way forward to George Turner. He is listed as the Service Department Manager online, but not on the Cherry Hill site. A little disturbing about their site is that you cannot find the names of associates in various capacities, especially in supervisory capacities. I will wait to see if I get a callback from the Service Department Manager and report back. My rating above, based on today's visit, would be a one star. If what I was told by a service writer is true, the one star would go to KIA and not the dealership IF they're telling the truth. Need to hear it from the Service Manager. read more

Went very well on my visit after having come in on the fly after donating blood. Devin Keith made me feel great about my new purchase of a Kia forte gt. I had a 2009 Nissan versa and he got me in a 2022 Kia within the hour and helped me every step of the way. read more

I'd go with zero stars if I could. I was asked to put a deposit down on a car, and told it was just to "show my commitment" and it would be returned "just like that" if I didn't go through with the deal. Well, it's now been over a month and the money hasn't been returned despite me asking 4 or 5 times. These guys use pressure tactics and try to talk you into different financing arrangements that are not in your best interests. Avoid this place. Next up is my report with the Better Business Bureau. read more

Terrible experience My car was towed there due to a malfunctioning car battery The battery under warranty was charged for 0.00$ Without my authorization they performed a 897 $ service I never signed anything and I never gave permission for all the services They lied to the credit card company when I reported fraud. They said I never complained to them I complained to service employee and to his supervisor I also complained to Kia America customer care It's been weeks and my issue is still not resolved Kia customer care and Chase bank are still trying to work with Kia of Cherry Hill They need to provide written or recorded documents before they perform a service They also need to gave costumers an estimate for agreed services read more

Took my 2021 Kia k5 gt for a starting issue and was most pleased by their diagnostic services. The Tech took his time diagnosed the issue replaced the starting motor and the car works fine. Great job and I am 100% Satisfied........ read more

I never get my car fixed at the dealership because I know it's more expensive. However, I had 2 recalls that needed to be taken care of and figured I'd get a tune-up and a few other minor things taken care of (new brake light, new brake pads) and pay a little more for the convenience of having it done all at once. They called to give me an estimate and I asked them not to do anything until I called back because it seemed unreasonably high. I called back and told them just to fix the recalls and nothing else. When I picked up the car they had done an oil change, despite me asking them not to and having just had one recently. When I complained they gave me $10 off so I still had to pay $100. Eventually someone else got involved and took it off completely (this was the only positive interaction). I took the car to my local mechanic and paid $794 for what Kia was going to charge $2308. Again, I know that the dealerships always charge more, but that much more is just insane. read more

LIERS!!! I asked few times before wasting time driving there is they take Honda leased car as tread - they repeatedly said YES. I came over wasted 2.5 hours with them just to have them tell me they do not take Honda as trad! Offered me to pay my last payment + 5k down!! My leased car brand new with 3600 miles! STAY AWAY!!!! read more

We bought our Kia Sportage at Kia on the Boulevard in Philly in Oct. 2024. Our salesman, Chris, was and continues to be, great. Recently in Jan. 2025, we brought the car to Kia of Cherry Hill to address a few issues and get some guidance. Andrew Rittenhouse was our service person and we were quite unimpressed with him. He did not seem at all interested in working with us, kept looking away, asking us to repeat ourselves and was an overall jerk. He also lied about our service contract and led us to believe it had not been activated. We made a simple phone and discovered that it WAS in effect. If we ever come back here, and that is probably not likely, we will request to see someone other than Andrew, and I suggest you do too. read more

Still think this dealership is the worse and they treat customers as dollar signs. Do yourself a favor and find a different Kia dealership. My wife was so offended when the poorly dressed sales manager (who is much older than we are) told her she dressed like his MOTHER!! My wife is very stylish and looks AWESOME all the time. Then he told us to take money out of our 401K to pay his $10,000 ADDER. When we weee walking out he has the arrogance to ask my political affiliation. I told him that "today I'm GREEN" and it's leaving with me. I LOVE MY NEW SUBARU ASSENT!! read more

Was in today to be charged an estimated 5500 dollars for work to be done on my 2020 KIA Telluride. Prior to the estimate, I agreed to having a 90,000 mile service done. I instructed my service manager to take care of the recalls only because I needed to determine if I was going to keep the car or trade it in. I was there for four hours and was told it was taking so long because the recalls take some time to complete. Once my car was off the lift, the person in charge of determining car value came back with a value of 12, 000 dollars due to all the work that needed being done... car value closer to 20,000... I was then given a bill of 890 dollars for the 90,000 dollar service.. lastly , the car I was hoping to buy best price was 1500 over sticker.. how do they sell any cars at this place? The folks there are friendly but they were looking to take my eyeballs out... Be careful and communicate and have everything in writing.. read more

Brought my car for service in on a Monday morning, they told me it would likely be ready by Friday and they would keep me updated every step of the way. Didn't hear anything back from them until I called Friday, at which point they told me the part was on backorder and they couldn't give me an ETA. Days? Weeks? Months? Who can say. Lots of excuses, blaming others, and telling me there's nothing more they can do. I spoke with the manager, who told me at one point that he wasn't going to help me if I wasn't going to provide a 5-star review. Don't trust them. read more

Terrible customer service. Purchased a new car in May and came in for my free first oil change today. Apparently I dont qualify because I didnt fill out their survey when I bought the car. NOBODY told me that I needed to do this. Would not let me do the survey to receive the complimentary oil change....apparently there is a time limit to leave a review. Do yourself a favor, shop somewhere they actually care about their customers...because this place only cares until you drive it off the lot! read more

We were extremely disappointed with our experience at Kia of Cherry Hill. We bought our 2023 Kia Sportage at Kia on The Boulevard dealership in Philly and have been happy with them, but we live in Mt. Laurel. We purchased the Premium protection plan and understood that it would be valid at any Kia dealership. Apparently, Andrew Rittenhouse our "service manager", at Kia of Cherry Hill, is not aware of that. He first said that we would not be covered and later told us that our policy had not been activated. With fairly simple research, we discovered that neither of those things were accurate. He was condescending and seemed uninterested in helping us, but claimed that he works for his customers. It seems if working for his customers was a priority, he would be eager to explore what caused our dissatisfaction, but he had no interest in finding out what was not working for us. Gotta admit that we wondered if being an interracial couple caused him to have some feelings that he struggled to navigate...but who knows?? Bottom line is we will likely not choose Kia of Cherry Hill, but if we do, we will steer clear of Andrew Rittenhouse. read more

I was there the other day sales person was rude, slow and unprofessional management also unprofessional and slow little regard for the time of the person making purchase I would give it less than one star, but your app doesn't let me read more

Absolutely terrible. Do not go here. They MAKE you physically GO to the dealership just to speak to them? They wouldn't send me ANY numbers via email for a Kia Telluride lease. It is absolutely ridiculous. Not to mention, the dealership is dirty and smells. They're not trying to make deals- quite honestly I'm not sure what they're doing in there. If you're in the south Jersey area, I'd take the drive to Kia Causeway in Manahawkin. Sent me numbers in 20 minutes via email. Randy and Joe in sales are absolutely useless. Other sales associates were cranky and unhelpful. Seriously stay away. read more

Again wish that I read reviews before. Stated a price then added $50 to it at checkout. Part also came in a week ago, told me no appointments for a week and they added a 2.25% credit card up charge that started 4/21/25. Never gave me a chance to pay before. Just a slimy feel to the place. Head manager called me and stated "they've always added a charge to credit cards". I told him about the large sign on the desk that gave two days ago date. He then asked someone and his response was "oh". But could care less. Choose any other Kia dealership if possible. read more

Was looking for AWD Telluride and saw they 2 I would consider. I sent them an email and they had 3 people reach out to me. Told them what I wanted to pay and a "so called manager Tom" called back and said we'll get you the best possible lease deal I guarantee it. I drive 30 minutes to the dealer. No one knows who "Tom" is and I get handed off to salesman who was indifferent. After walking around the lot and him checking his inventory THEY HAD NOT 1 AWD EX in stock! So I was lured there under false pretense, or, you could say lied to. However, the absolute worst thing they do is put a sticker on the window that says something like "added value" of $9,000 and add it to the price of the car. Anyone that is considering buying a Kia should RUN NOT WALK from this dealer! This place is where the "shady car salesman" gets it origin. They represent the stereotype in true fashion... read more

Run! Do not buy from them They will exhaust you and keep you there for hours. In the end, they will not pay off your car and then act like they don't know what you are talking about. A bunch of criminals read more

Complete CON artists!!!! They lie about pricing. When i showed the lease special offered on the national KIA website for a Forte, $199/month with $2018 down, the guy said it's anouther $3000. I dont' care what that says, get the hell out of here! NEVER has such a horrendous sales experience. Needless to say I went to antohere dealer and the special was honored. DO NOT SHOP AT THIS DEALER unless you like to be bullied! read more

Service department, if you need something repaired be very careful and make sure you get whatever they say in writing before you let them do anything,because they will pull the old bait and switch trick on you and before you know you're paying for stuff you never wanted or needed read more

I purchased a 2020 Kia Telluride from the dealership in June. The registration took 2 months to arrive which forced me to drive without proper tags for several weeks. Then in August the thermostat failed (on a certified pre-owned vehicle). I bought the car back to have work done and when I picked up my vehicle my battery was now dead. The technician charged my battery and said I would be okay to drive. Of course, the next day the battery dies completely. I then returned the vehicle to the dealership to have the battery replaced and was told I would be charged $200+ for a new battery, even though the battery was perfectly fine before I returned it to the dealership and then all of a sudden the battery randomly dies. But that's not all... after I pay $206 for a new battery I then get into the car and try to open the hood to check out the new battery & the latch to open the hood is now broke! Wth. Now they have taken the truck back into the garage to fix the now broken latch and I'm waiting here for another day for this fix. I wonder what's next.... read more

I found a car online, I called 3 times to confirm the was there and hadn't been sold yet, the third time I called I told them I'd be there in an hour. I got a friend to leave work early to drive me there. The GPS in my friend's car said we were 1 minute away when they texted me and I responded to them letting them know I was still coming and when I got there they told me the car was sold. Then the guy kept telling me I could buy some other car. Horrible customer service! read more

Kia of Cherry Hill - The text message sent from the dealership 5 minutes before they told me the car I was promised was sold. - Car Dealers Near Me - Cherry Hill, New Jersey

I came here to help my wife find a Kia Soul... It wasn't easy finding a place to park the vehicle... Once we were able to to get into the showroom things got better... It was very clean inside and well kept... The staff was very helpful... My wife did test drive a Soul but they didn't have the the model she was looking for... They did have the color she wanted but she decided to keep searching... Logan the sales person that took care of us was very friendly and tried his best to find the model she was looking for... My wife did find the model she was looking for but it was at a different Dealership... read more

I ended up leasing EV car from this dealership only because it's the closest to my residency. That place fits into a caricature and the stereotype of "car salesman". I was treated like "a blond", patronized and lied to. I will NEVER go back there as soon as my lease expires. I marvel how they're in business in 2024 with the male mentality of 1980s. Look for a different place if you want a car! read more

James Hayes sold me a Kia Rio about a year ago. After I signed everything, he told me that if give him "all tens" in the post-sale survey, he would arrange for me to get a free oil change. Not entirely ethical, but a free oil change is a nice perk, so I gave him the tens he asked for. Before I signed, there were some reasons for us to email back and forth. Once the sale was complete, however, he has ignored every single email I've sent. Needless to say, he got the tens he asked for and I'm left to wonder if he ever intended to hold up his end of the bargain. Since he's been ignoring me, I chatted with someone else at the dealership and she said she'll ask the service department to address the free oil change issue and she'll have them contact me by email.  They never did.  One star for James; one star for Kia of Cherry Hill.  Take your money elsewhere! read more

24 Hours late on my diagnostic Trying to sell me a used transmission for $7,000 Voiding manufacture warranty under 100k miles why would I ever want anything to do with Kia ever again? read more

BUYER BEWARE I went to Cherry Hill Kia bc they were the only one who had what I was looking for.. and when I got there, all of a sudden it was sold and was then pressured into getting a newer one (which I didn't mind that except feeling pressured) On THEIR website it told us the different percentage rates for the cars, and mind you we have PERFECT credit, then proceeded to tell us they couldn't do those rates. Richard Klein (our salesman) "talked" to the finance manager several times to get to a more reasonable rate and payment (I have worked at a dealership so I know they are lying sneaks) We did end up buying, only bc my husband wanted to, I was ready to walk. Was rushed through the set up process of the infotainment center and never got the WiFi password or set up info. And as we were leaving Richard pressured us to give an outstanding review for him when the link was sent via email a few days later. Got the link and also got a "follow up" email from a manager which I replied to stating we still hadn't gotten the information we needed and was waiting for it, never received a reply. Bought the car September 21, 2023, went to pick up my tags on October 9, 2023 and spoke to Richard in person asking for that info, and he said he would call me THAT DAY (he promised ) and here it is the 11th and I had to text him to remind him, and he STILL doesn't have it ready for me! Do your homework before going to this dealership, and I'd just avoid Richard at all costs... I'm not the only was that had a bad experience with him. Now I DO love my car, (I still feel I was screwed over monetarily and was DEFINITELY pressured) so this is review isn't about the car, just the salesperson read more

Called in three times to confirm a cars availability price and trade in value since I was driving 98 miles to get there. Only to be ignored by all the sales man because they did not feel like helping except for one. He was very nice I knew they were close to closing so I asked them to start paperwork now as I already confirmed my prices and trade in and didn't want to be there late. Only to have a the finance advisor on staff at the time over price the car up 7 thousand dollars over my confirmed price and undercut my trade by 8 thousand. I told him to adjust to our earlier agreed upon prices as there is no way I would take this. His response was " I'm the only one with the car on the lot so I don't care" I asked to speak with the man I had spoken with on the phone before hand and he told me no. I asked why and he said because it was closing time and he was going to leave so to Take the deal or not. Worst experience ever. I feel bad for the sales man as he was extremely helpful and lost a customer and sale due to an arrogant dick who couldn't stay an extra thirty minutes to process paperwork.... read more

The service department is a mess. Save yourself a ton of aggrevation and time and go somewhere else. Made a morning appointment, at 3pm I had to call and learn they hadn't looked at it and need for another day. No offer of rental. I finally pushed to have it looked at - determined they now need for two days to evaluate - again no rental despite being under warranty. Told me they topped off fluids and tires - nothing was done. I don't appreciate being lied to. read more

I was lied to by a salesman who seemed nice. The car was not thoroughly prepped. They tried to change a quoted price. They wouldn't let me pay for the car and come back later to pick it up. I was held hostage for no apparent reason. Finally they lied about the mirage on the car. Stay away!! read more

DON'T PAY THE MARKUP Went here to buy a Kia Telluride at sticker price. STICKER PRICE. Went in willing to pay full MSRP for a brand new car which as we all know is something that loses thousands in value the second you drive it off the lot. They tried telling us a Telluride with the highest trim and all the options on it was selling for 10k (TEN THOUSAND) over MSRP and after my wife and I told the salesman that under no circumstances would we be paying a penny over sticker, they said "Well then you're not going to get a Telluride". The best was when the salesperson, Danny I think his name was, goes "It's not the dealership policy, it's a Kia policy". No, Danny. No it's not. Paying a markup is not a car manufacturer's policy. It's a dealership policy. MSRP mean Manufacturer's Suggested Retail Price, so if it were the manufacturer's policy to charge a 10k markup, then the manufacturer would simply up the MSRP. And it's not even like that ten thousand markup got you anything extra aside from the opportunity to drive the car off the lot that day. You are literally paying an extra ten thousand dollars (in our case) for absolutely nothing extra. Anyway, to bring this to a close, my wife and I drove to a dealership an hour away and BOUGHT THE SAME EXACT TELLURIDE FOR STICKER PRICE - NO MARKUP. Granted, we had to place an order for it so we didn't exactly drive it off the lot, but so long as you can eke out another couple months out of your current ride you can literally save yourself TEN THOUSAND DOLLARS. Did we get a deal? No. Telluride's are a bit of a hot commodity right now and rightfully so which is why we were willing to pay full sticker price for a quality vehicle in high demand. Did we save ourselves ten thousand dollars by sticking to our guns and taking a total of 10 minutes to call some other dealerships to see who was willing to actually sell a car for sticker price? Yes. Yes we did. Don't support predatory behavior by giving in to skeezy car dealership BS. Don't be a mark. Buy elsewhere. Your wallet will thank you. read more

Terrible dealership just bought a car been one week. Bad experience over all with sales and service. Do not recommend

Our brand new 46k+ Kia Sorrento fish tank has been back at the dealer for nearly 2 months with no end in sight when we will get it back. Leaky windshield has destroyed the headliner, floor and many of the electronics in the vehicle. It currently has about 1800 miles on it and the vehicle is ruined. Kia wants to reimburse us 3 months payments which is joke because with water damage we will never be able to trade this vehicle in. Every time we call we are told just a few more days. We are literally going on 2 months. We just want our money back and expect Kia to the right thing. After dealing with Jacob from Kia on the west coast who has been stringing us along we are tired of the slow responses or ignored phone calls and will now be seeking legal council. We did speak with Randy who is a Kia sales rep trainer and he fed us a bunch of bs and only kept us quiet in the dealership so the other customers wouldn't hear our complaints and actually gave us no real help. The guys in the service department are polite but honestly who cares when our 46k truck with 1800 miles on is basically an enormous fish tank. The truck was sitting at the lot for 3 weeks with a severe leak and when we dropped by after a storm to see it in person it was sitting in the lot uncovered and leaking more all over the interior and electronics. We have video and pics and even after we settle this we will post the pics videos and vin numbers so Kia and cherry hill Kia don't rip somebody else off. We will now be suing Kia for a full reimbursement or the exact same vehicle new. We have went along with their we will settle it through our manufacturer bs and feel they are no help and will not do what is right. Having a family in a water damaged car where airbags and censors have been wet could cause the bags to not deploy in an accident or deploy for no reason. Because this is water damage the vehicle has no value and should be totaled out. Especially since the dealership left in the lot leaking for weeks. read more

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Previously I left a negative review for this disgraceful dealership Wanted to let consumers know to FILE a a COMPLAINT with NJ CONSUMER AFFAIRS if you've been wronged - they will help you This dealership, as attested to by a former employee, has defrauded their CPO checklist, just signing off on the checklist and not reviewing the vehicle. Push hard and get your justice with this fraudulent loser Charles Foulke, who also defaults on payments to his contractors, as I've been told. Furthermore, Kia of NA is investigating him for wrongful practices. It's time to stop these dirty car dealers from taking advantage of consumers. I've been duped but am seeking justice, and I encourage you to do the same. read more

This dealership is unequivocally the worst ever. They listed a car online for $11,999. Its a 2013 Mini Cooper as you can see from the listing. My stepson was really interested in this car so he and his mother made a visit to the dealership. They took it for a test ride and they loved it. Then the circus act began. First they told him that the price they listed it for was the cash price. Then since they were going to finance it, the price jumped to $14,000. Then to $16,000 and finally to $17,000. $5001 over the listed price. The price then dropped $3000 to $14,000 which in short is still a $2,000 increase. Reason?.....They said that there are banking fees and a $2,000 Prep fee. LMAO .....I dont know how they can believe their own lies and sleep at night. So if you dont care about your money, head on down to KIA of Cherry Hill. Maybe it would be wise if you bring your own shark cage. read more

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Horrible experience!! Was trying to buy out my lease and they tried to overcharge me by about $5,000 over the residual value of the car. I went to Burlington Kia and saved thousands of dollars. Cherry Hill Kia had 3 different sales people try to pressure me into the sale and I felt very uncomfortable and left. Very unethical business practices. read more