UP DATE UP: KIA'S NEVER SHOWED UP TO FIX MY AC THEY INSTALLED 2 1/2 years ago. After fighting with them for 3 weeks to come fix their mistakes. I finally called CARES HOME SERVICE. The owner was very friendly, he heard my story and came out ASAP. My coils are rusted very badly, due to Kia's not installing a drain tube when installing. CARES HOME SERVICE fixed the pipe they put in (they used many small pieces soldered together) so due to their messy pipe I lost quit a bit of Freon that CARES HOME SERVICE topped it off. all of my ducts had to be replaced because they were full of water from condensation due to no drain hose. This has costs me so much money to have fixed and had to buy 3 portable swamp coolers due to no AC. I am a female widow senior citizen living on a fixed income. DO NOT LET KIA'S AIR & HEATING IN YOUR HOME, THEY HAVE NO IDEA WHAT THEY ARE DOING. I HIGHLY RECOMMEND CARES HOME SERVICE OUT OF MARANA THEY TOOK VERY GOOD CARE OF ME AND MY AC IS RUNNING LIKE A CHARM NOW. read more

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In the spring of 2019, KIA installed a new roof heat pump unit on a new addition (single room) to our home as we knew the current A/C unit would not be effective enough to cool this addition. We also insulated that new room very well, in the walls and in the attic so that room was the coolest room of the house in the summertime. In July, of 2023, the unit stopped working so we called KIA back out. The unit was still under warranty, but KIA recommended to install a kick starter to give the unit extra umph to kick on. We had no reason to not believe that was a good option. Unfortunately, KIA charged us $495 for this "quick fix", after it was done and if we had opted to use the warranty, our cost would have only been $5 more or $500 and we could have had the compressor replaced. Add to that, the kick starter part costs less than $30, which was why my husband agreed to the fix. My husband was furious and left a few choice words with the office. Fast forward to this morning....we had our main A/C unit replaced last spring and the company came out to perform a 12 month check, at no charge, and while they were here, we had them do a pre-summer service check on the unit KIA installed that is now 6 yrs old. They immediately asked us how old the unit was. He had a hard time believing the unit was only 6 yrs old but the photos they showed us were absolutely horrendous, revealing incomplete, shoddy work and an original preinstall metal collar still attached to the unit that should have been pulled off during a post install start-up check. The unit was improperly placed on the roof, with a pipe hand bent and installed at an incorrect angle, no divider sheet between fresh and return air flow, a 3-4 inch opening for fresh air intake only which made the unit work harder and exposed holes between the unit and the roof that allowed anything (including a swarm of bees) to enter into the air shaft and eventually thru the return vents into the house last summer. Finally, we were told that the unit may only last another 3 years, if that, due to the poor install. The sensor that tells the unit to pause during operating with regards to freon needs, etc, was literally dissolved and unrecognizable. The insulation tape that was used as needed in the install was the type that is for temporary fixes only...not the mastic backed tape that should have been installed and gets a stronger bond during our hot summers. Also, the kick starter that was installed, by the owner himself, was not even securely wired and was barely receiving the electric current needed to turn the A/C on. It is really a shame that those in business in the area and have been here a long time would do such bad work & prey on their customers...you can't say, "oh, he must have had a bad day" and go about your business. This was an install and a repeat visit. Both incidents were poor workmanship and work ethics. How many customers that have companies come out and fix their A/C issues go up into the attic or on the roof and look at the work that has been done. We expect these "experts" to do a professional job, especially since it wasn't free and if we knew how to fix the problem in the first place, we would have done it ourselves. It also speaks volumes that by not utilizing our warranty option, poor installation would have been the cause of the manufacturer needing to honor the warranty and I am sure KIA didn't want that knowledge out there in the industry. Also, reporting to the ROC has a limitation on time passed to file reports on shoddy work or we would have filed with them. If there was a negative star review rating, that would have been more appropriate to use for this company. SHAME ON YOU KIA! read more

I was very happy with my service and they have helped my parents out too. Honest and on time.

Stay away from this place if you have AC issues. My elderly father lives in Casa Grande and his AC and heating were not working properly. He has used Kia in the past and had been happy with their service so he naturally called them. They had to come out to his home numerous times but could not fix the issue(s). The last time they came out, they disconnected a vital item on the unit which made the compressor burn out and then had the audacity to bill him. Frustrated, my father contacted a different company in town only to discover the compressor issue. The new service repair man shook his head and told him that if the part had not been disconnected, the old unit could have been repaired and functional fine for a few more years. Unfortunately, he had to buy an entirely new unit. The new company was great to work with. within 2 days he had a new unit. He will not be back to Kia. read more

What a mess its been with this company I will not recommend Kia to no one from day 1 of install February 2022 to July 2023 its been nothing but headaches and nightmares from incorrectly installing duck work ,install unit , thermostat not shutting off A/C unit not cooling .. Kia owner keeps saying he has more than 30 years experience but not sure how if everytime he comes out to fix issues makes it worse ... My unit stopped working july 2023 and the owner stopped answering my text and calls ... I filled a complaint with the ROC and havent had any luck as well . WE are a couple in our 60s and with this weather we are having 110+ degrees in AZ we are out of options I guess that what happens when you try to safe money but when you are on ssi income what other options you have but to try to safe $$. read more

Horrible experience.. huge hot spot on main bedroom, dressing room, n bath area.. told me to raise n lower thermostat.. then suggested I call another hvac which I did.. they were not happy with the installation at all n said I am looking at ceiling leaks if not corrected.. this is not a reliable company at all.. read more

Somehow the new heater wouldn't heat. I called Kia's who installed it in Oct. 2020 this morning at 8 and they came to fix it this afternoon. Power turned off for some reason. Could have been when I shorted a circuit on the 23 rd :( but they fixed it no charge no problems! I will always call Kias for my heating and cooling needs. read more

This is a little long so forgive me, but I did want to warn people. We used this company last year and it was great! Diego came by and fixed our heater with no issues. This year when our AC went out we naturally called them because we were expecting amazing service, boy were we wrong. Two techs came and stated our motor fan is broken and we needed a new one, ok if it's broken and it needs fixing fine. They installed a new one. After charging us $730 they left. That evening I noticed it was freezing in our house and the temp was set at 75 but the temperature was at 69 degrees in the house it was not shutting off. My husband checked the roof and said the wiring was a mess! We called them back the next day and let them know we had to turn the AC off manually at the breaker or we would have froze they came back and stated they would fix the issue. After an hour they came down and asked if we had an older thermostat because they didn't understand the newer thermostat technology. This is a thermostat that was sent to us by APS to save energy. We explained we would like to keep our thermostat as is given we'd had no issues in the past. The techs said they needed to leave and go talk to their boss.. THEY NEVER CAME BACK!!! I called multiple times as did my husband. A WEEK went by and I finally got ahold of the front office. She told me they were told the job was done. My husband and I were still turning the AC on and off at the breaker! When the tech called me he informed me Kia said our thermostat(that we used all last year) isn't compatible with our AC unit and we needed to purchase a new one from them so they could fix the issue! The boss would not call me directly and still hasn't continuing to have the new guy who'd been there 2 days relay the msg. He assured me I needed a new thermostat because he has 40+ years of experience. Well we called another company they came out fixed the mess of a wiring job that had been done in less than 15mins and now my "non compatible" thermostat works just fine. KEEP AWAY! read more

We had a problem with our A/C. Home inspector said unit was making strange noise and may have a condensation problem. Kia Lam dispatched two qualified technicians to look at the problem. After careful inspection the unit was working normal, however the unit's "Air Handler Panel" was not fitting correctly and emitting a "sucking" sound which the building inspector had heard. I am very relieved that this was fixed and unit is now working as normal. Great team at Kia's, everyone was friendly and competent. read more

I had my HVAC system go on the fritz ,called KIA came right away installed a new system the next morning ,price charged price quoted . Fast service ,very fair competitive pricing in fact he encourages you to call competitors . This is my second full system I have purchased from KIA in the last 10 years from 2 different homes I highly recommend fast friendly honest businessman ,give him a try read more

This placed fleeced my family they said they tuned up the AC Unit upon the purchase of the home my family made on their house. The AC was actually in poor condition and they were never warned, my family was charged $90 and everything was "fine". Well a w week late the AC unit died and a reparable company came out and the AC was found to be in a completely unrepairable condition. Do not call do not use do not recommend read more

I have used then since I moved to AZ in 2004. I am in my third house and only call them. I have always been satisfied with my service. In fact I need to call them again today. Hope My opinion does not change this time. read more

Worst experience with a contractor's service ever. Unprofessional, substandard & incomplete installation. Refused to finish unless I paid them more money. read more

The ladies answering the phones and scheduling were rude. They did not seem to want my business. The technician lied about making multiple calls to me. My cell phone has that proof! The conveniently took a lunch break after they bumped my time. I will be taking my ac business elsewhere from now on. Very disappointed read more