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    The Cool Guy

    4.3 (29 reviews)
    Open 7:00 am - 8:00 pm

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    Ro show how long he was here (including the time he was with me talking about my system (19 minutes talking)

    had their HVAC Tech come out to our house to check my HVAC system (it went out on a Friday the 7/21\2023 on Monday the 23rd, the tech got to my house at 4:05 and left at 4:42/ when he came to the house, I told him what was happening, that it comes on for a minute or two then off for hours. well right when they came it came back on and all he did was go up to my attic, looked at it for about ten minutes, then came back saying it was running, and showed me a picture with all the lights on. I told him that is what it is doin going on, then right off. he didn't even do a diagnose on the system, AND just like I told him... it went off again. and this was fifteen munites later (I went to go get dinner), called them back, was told that I would have to pay another trip charge (95.00), but when I told her (the lady on the phone) that he JUST LEFT she said she will try to get the trip fee waived, which she did. but they could not get back here till Thursday, could not do that, so got another company (semper fi A/C), I then received a letter (E-Mail) from Josh basically, being passive-aggressive to me by BLAMING me for their drivers having to travel to my house, which I told them that was what the trip/service fee is for, along with "that's part of doing business." along with Josh telling me that their Tech are so good that they do not have to do a diagnose on the system because they are trained to be able to use their sense (my word, he said) that they can do a dia. just by seeing, or hearing. I told him that a "good tech know to 1) listen to the customer, and when trhey tell them whats going on they will know. and 2) when acustomer tells the Tech that it went out on a friday, and they are here on a monday, they should know that there is a problem, and just because it went back on (been doing that since 7/21) they should atleast check the system for there should be a problem. (Found out by semper fi, that it was the mother board for my dampening system) and not be up there for only ten minutes (cool guys) the other guy was up there from 11am till about 3:30 (he left at 5pm) We will never use them again, nor refer them to anyone, for in POV they are a waste of money, and time. and if I could, I leave a minus star rating. (if anyone would like the letter that Josh from the cool guys sent me, I will make a copy for you, so you can know that I am not lying)

    Curtis E.

    We have used The Cool Guy a number of times now for different properties and needs. Had them fix our 21 year old unit a couple years back and give it a tune up which got us another 12 months out of the beast (pictured). We then had a new unit installed at home and it's saved us tons on our energy bill. They've also tuned up and fixed my moms unit and my in-laws unit as well. All with reliable service, friendly techs and reasonable prices. You won't go wrong if you use The Cool Guys for your HVAC needs!

    Hard at work in 110 degree heat.

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    1 year ago

    10/10 experience with Ismael he made sure I was kept in the loop and I can tell he knew exactly what he was talking about .

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    3 years ago

    Great service, techs are up front and honest. They really went out of their way to repair our unit the same day.

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    7 years ago

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    Josh B.

    Thank you so much for your feedback Dolores! Stay Cool!

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    Ask the Community - The Cool Guy

    Review Highlights - The Cool Guy

    As soon as Josh and his team showed up, they were able to diagnose and repair the problem quickly.

    Mentioned in 7 reviews

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    Thomas Home Services

    4.7
    (24 reviews)

    We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

    Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

    AirTime Cooling and Heating

    AirTime Cooling and Heating

    4.7
    (237 reviews)

    We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

    Thank You AirTime!…read more Your job is not easy being out in this AZ heat and most importantly it's very hard to find honest trustworthy people now and days. YOU took your time to take photos with our AC and being that our AC is on the roof I commend you on a job well done...

    Angel Air Cooling & Heating

    Angel Air Cooling & Heating

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    I had a 5 star review of for these guys for YEARS, but they have changed, and not for the better…read more We used them to service our units since 2017. They were honest and upstanding and I recommended them to EVERYONE. That Angel Air is GONE. The last 3 years in a row we were on a contract, and every single time they came by to service our units, something would break the next day. I let it go the first and second time, thinking maybe it was just a fluke. Then we had them inspect a unit in a house we were looking at buying. After the inspection the AC at THAT house also broke. We found that the tech had TAPED the sides back on the air control box instead of using the screws, and the tape had come off, causing the side to fall into the attic and the AC to stop working. This was the final straw and we cancelled the annual service. They have shoddy workmanship, and they do not stand behind it. Finally, a capacitor failed on my fan motor. I checked the invoices and they had replaced it exactly one year prior, so it was still under warranty. I was already done working with them because of the previous poor service, but realizing that this SHOULD be a free replacement for a part under warranty, I gave them one final call. They flat out refused to come look at the part without charging me for a full service call. They refused all offers of me bringing them the failed part to swap for a working one. Everything that used to make this company a 5 star business is gone. They are greedy, corrupt, miserly, and they do not stand behind their parts or service. As a former long term customer, I urge you to avoid them at all costs.

    No one wants to deal with the dreaded AC repair or replacement. Angel Air took excellent care of…read moremy family. On time, professional, and gave us several options for our repair or replacement. They explained the benefits of each and offered flexible financing. I hope I never have to use you again, but given that we live in Arizona I'm sure I'll be a loyal customer for many years to come. The teacher discount was an added bonus! Thank you Angel Air!

    The Cool Guy - hvac - Updated August 2026

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