From my experience, Red Zone appears to be a 1 man operation. Manny came to my home the first time and told me I needed a thermal expansion valve (TXV) replaced. Fair enough, the valve was ordered and installed but still no A/C. At this point he was honest enough and told me he wasn't sure what the problem was and that he wanted to come back on a different day to flush the system and run some more tests. No problem...
That was the last time I talked with Manny. He didn't return multiple calls, texts nor any other attempts to reach him to find out what was going on for over two weeks. Then out of the blue, my warranty company calls to tell me that Manny has requested a purchase authorization for a new compressor. Now I'm thinking, how was he able to determine this without running the tests he spoke of? Maybe he just had an epiphany... who knows. Why didn't he communicate this to me? So again, more calls were made to attempt to find out what was going on and another several days of no response. I finally got the warranty company involved and he apparently did not return their calls either. After another week of this, I had finally had enough and told the warranty company that I cant work with someone who won't communicate with his customers. I requested that my service order be assigned to another company and called Manny to let him know that his services would no longer be required. Amazingly, about an hour or so later I get a call from the warranty company that they had finally got a hold of him but for me it was too little, too late.
I won't question Manny's technical abilities because in the end it actually was the compressor that was the problem. He was also polite enough on the 2 occasions he was at our home. It was just his absolute refusal to communicate with me that was beyond frustrating and the reason I won't be doing any business with Red Zone Cooling and Heating in the future. read more