Man came and bought 145 dollars worth of Skateboard parts. Came the next day to see of they could…read moreput it together. The guy told he couldn't because he was busy. Called an 1hr later while I was standing out side the door and no one was in there n still told me they were busy smh... I will never buy anything from there again

Jessie was awesome and provided very good customer service. He helped me find my sizes and…read moredifferent items that matched with the sweatpants I had picked out. And followed up after to see if they worked out and offered to show me other items as well. Super cool customer service

They charged me full price for a pair of shorts and then realized they didn't give my 40% off and…read morethey told me they couldn't sell em the shorts anymore. Wasted my money and my time because their employee made a careless mistake

Even though we couldn't find what we were looking for, they were able to locate stores and offer…read moreother solutions. They were really helpful and answered all our questions. Michael is super cool and very personable. The staff has feng shui :)

I purchased three stadium seats at a Big 5 sporting goods store during our recent visit to San…read moreFrancisco. Before leaving for a San Francisco Giants baseball game, I discovered that the stadium does not allow any outside seating. When I returned home, I visited this Big 5 location and spoke with a manager to return all three seats. There was an issue with the itemized items on my receipt, which caused the manager some difficulty, as the bar codes on the receipt did not match the codes on the merchandise. The manager resolved my issue within a few minutes, and I received my refund. The store manager was very helpful, friendly, and professional, and is to be commended for providing great customer service.

On 4/2/2023 at 5:27 PM i received excellent customer service from Erendira who handled our target…read morereturns at the register. Such an excellent performance and sincere kindness. Also the female manager was great in assisting me with looking at shotguns and other items of interest. Glad I stopped by and many thanks.

As soon as we entered the store we were greeted by the staff. A start for a great shopping…read moreexperience. The selection of the shoes are amazing. I went in for a pair of sneakers and wound up purchasing two pair of shoes because the prices are so affordable. The store is fully stocked and organized. The staff offered assistance and we're very welcoming. The cashier who checked us out made our shopping experience a perfect ten out of ten. Will be coming back.

I placed an online order for a hat at right when the store opened, and expected the order to be…read morefulfilled or at least updated throughout the day. After hearing nothing, I called around 8:00 PM to check on the status. I was then told that the item had been sold earlier that morning and that my order would need to be canceled. What is especially frustrating is that my order was placed before the item was sold to someone else. Had the store processed online orders when they were received, the hat should have been set aside for my order instead of being sold to a later customer. Because my order was not handled in a timely manner, someone else was able to purchase the item that I had already paid for. On top of that, nobody contacted me all day to let me know there was an issue with my order. If the item was unavailable, I should have been notified immediately instead of having to call myself nearly 10 hours later. Had I been informed earlier, I could have made other arrangements. Unfortunately, this was a birthday gift for my dad, and now I am left scrambling to find a replacement at the last minute. I understand inventory mistakes can happen, but the lack of communication and failure to prioritize or properly process online orders was extremely disappointing. I hope the store improves its online order system and customer communication so future customers do not have the same experience.

My kids needed shoes very badly, I didn't feel like going to a large retail store just to buy…read moreshoes, I wanted to be in and out within a few minutes since it was a Monday evening. I searched for shoes on Yelp and came across this place that's so close to home. We gave it a try since it was so close, mine you it was close to 8 pm. We went in and it was 2 workers, the younger person came and helped us with so much effort! It's like her very mission was to find the right shoes for my kids with a huge concern of making sure they got comfortably for them which I truly appreciated. It was no bother at all to get different sizes and brands and that made me feel at ease. We bought 3 pairs of shoes with ease within 20 minutes, no stress or haggling and much needed help! To top it off, they have a spinning wheel to see if you win one of their prizes which I was not expecting at all, that was pretty cool! All in all, great experience, will come back for future show purchases!

It was my first time at this store. I called ahead of time and they confirmed a size and specifics…read moreI needed. They have a large amount of sizes for other shoes. Friendly staff. They speak English and Spanish. With every purchase you get the chance to potentially win a new pair of shoes of equal or lesser value, a soccer ball, and other goodies. Good prices overall. Sass

Bought a Velotric online, with seat, post and mirror extras, to be built for pickup in shop. The…read moreconfirmation said they'd email me with instructions. No email after a week, so I emailed to ask the status and was told the main extra (shock absorber post) was being shipped there and would arrive within a week, and asked me to pick it up and bring it back in when the part arrived. I wrote back that I don't drive unless I have to (medical), have never ridden an e-bike so would be transporting it home to learn to ride it, and so asked him to store it until the part was in and it was a full build. Scott accommodated, and I got a fully built PERFECT bike for me yesterday. Scott helped me load it into my SUV (a tight fit, so grateful for his help) and I shook his hand. Got it home, unloaded it, and am more than excited to learn a new healthy habit. Thank you, Scott!

We purchased a "brand-new E- bike" from this shop, but upon closer inspection, several parts…read moreappeared to be used -- including the Display. When buying something advertised as new, you expect exactly that. We're disappointed and feel misled. Would strongly recommend inspecting any bike thoroughly before leaving the store. We won't be returning. Not to mention the amount was $3,000 yet zero customer service.

Not to long ago i walked into the new Covert location to find the store manager Curtis tucked away…read morein the corner taking his lunch break. He wasnt eager to assist me in any way and proceeded to eat his food. The man lacked any type of professionalism and did the store no justice, the apparel selection was not satisfactory and everything was overpriced. id suggest finding your nearest Active Skate store ! -Mr. Reyes

Great selection and prices, the people are fast and friendly. My kids love shopping there because…read morethey have a great selection of underground clothing brands.

Very disappointed in the customer service. While the email exchange was friendly, they lost a…read morecustomer as their website offered a 1 day service for a $9 shipping charge; however, AFTER I confirmed my order, their website change the shipping charge from 1 day to 3 day and increased from $9 to $12.50. I even showed proof that it was their website offering the 1 day for $9. They chose the refund option. I was shocked to see a company willing lose a customer rather than honor a price. I have another hoop elsewhere and I am willing to bet the quality and service will be far superior. Alternative Found: Gold's Gym.

this place is a rip off! they showed 1 day shipping at one cost then charged more for 4 day…read moreshipping and i didn't get the hoop until 8 days later. i emailed them when i placed the order and got no reply. when the hoop arrived it would not stay together and i now have to pay for shipping to send back deffective merchandise!!! my advice..... don't order anything from this company!!!