So I was given 2 $20 gift card for 2 kids, made my way there and told that entrance fee went up 2 dollars to $23 per kid and there is no way to use multiple cards to enter or pay the difference! Basically a scam to make you pay to enter and use the gift cards for games? Not to mention that the employees were rude. Don't come! read more

Tahgera went the extra step to make it easy and great experience! She was amazing and all 3 of my kids ages 2-7 were so happy! thanks for all your help!!! read more

Ethan was very helpful and friendly, Gave us a great time helping us. Very well mannered and respectful

Aquil was very helpful with getting my issue resolved. It's also very clean. me and my soon had a great time, we will be coming back..

loved it, Jaden was fabulous with us. great customer service!!! I will definitely comeback

Great easy check in experience and overcrowded. Carl was great and very helpful! Kids have a blast!

First time here....very clean, pleasant staff, affordable, my son had fun! Highly recommend.

We had a great time here on a Saturday morning for a 6 year old ninja-themed birthday party! Not as over crowded as some places can be. We'll be back! read more

Daughter is having a great time here. Great birthday party place! Very clean and I love the no shoes rule throughout the place

excelente servicio 10/10 Me encanto el espacio Los juegos me encanta ! Me atendió Camila y me trato súper bien !!' read more

Good for kids! Wild busy on Saturday. Good for birthday parties but no private rooms like other party venues. Tough perking. Surrounded by five food options to eat. read more

today was a great experience. the staff was very friendly helpful and showed care about the safety our our children.

I would give no star if I can --completely overcrowded, no place to sit besides the little benches because they reserve all tables for parties. number of available Lockers are very limited, so you need to keep all shoes and belongings with you the whole time most likely --very rude staffs, keep hearing them telling people to take off shoes and not to eat outside food, it's like they only care about these. read more

Amazing place all thanks to Carl. He was the best! He made the experience great...highly recommend

Great place for the kids to spend time! My son loves it! And the leoplw who works there are professional!

Everything here was fantastic, my son and my niece has a grate time, everything was clean and well maintained. Thanks to Gabriel for his help and his patience. hope to see soon again guys. Thanks. read more

Please be aware if you have kids under 12! Place is great except if you have little ones. Today there was a birthday party for "grown" kids. I was so afraid they were going to hurt all of the young kids. I tried to ask the people that works there that there were too many adults going down the slide but they said they are under 18 and they paid for the birthday. read more

Kids Empire Paramus - Adults kids - Kids Activities Near Me - Paramus, New Jersey

Im here every other week. Staff are good, there if you need them. Other than that not much to do other than have fun with your kid. Not sure why so many neg reviews, great place to have fun. read more

Great experienc. the kids had a blast. Moya was wonderful. it was a busy Saturday with many many birthday parties. Moya knew how to handle everything and get everyone checked in quickly to get the process going. I hope Kids empire appreciate Moya as much as me and all my party guest appreciated her. read more

everything was great. Our assistant Camila was awesome and helpful . Big thank you. We will be back

DON'T GO THERE UNLESS YOU PLAN TO RUIN YOUR KID'S BDAY PARTY AND YOUR EMOTIONAL HELTH TOO!!! Terrible terrible indifferent stuff - you have to ask them FOR EVERYTHING, plates, clean up tables, napkins. Unless you chase them they are completely absent. We realized that a Dinozaur Disco was part of OUR BDAY only when looked accidentally into the booth and saw Dino with some random kids dancing around - nobody invited us and our guests there! They were microdosing plates as if they were made of gold. When our trash bin was full they gave a trash bag to our guest so she could gather trash from the tables! They forgot to offer our goody bags so we had to chase them. And final straw - nobody bothered even to say us goodbye at the end, just put "It's time to go home" tune on rotation. read more

This place was amazing ... fun for all ages. Even the adults had fun. The price is excellent and after your party time you can stay and play longer if you choose with no additional cost. My 1year old and 4 year old had such a blast. Only downside no party rooms everyone in one big space with tables. read more

Amazing had a ball super fun! Employees were amazing and were nice. I had a fun time and kids had a fun time also

Im not sure why this place has only 2 stars. We had my daughters bday party there today and it was a blast. We had 12 kids and 23 adults and it all went so well. They had the table setup with decor before we even arrived and took care of the food drinks cake and clean up. The place is super clean and has something for all ages. The one year olds played in the small gym with the ball pit and the 2 3 and 4 years olds ran around the whole place! A classic no frills toddler birthday party venue. read more

Kids Empire Paramus - Party Setup - Kids Activities Near Me - Paramus, New Jersey

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great place to let the kids run around and get their energy out. no time limit which is a plus since our kids can spend hours playing there. they never tire of it, its one of their favorite places to go. read more

the team was great , Nicole was very polite and welcoming . great place to bring your kids .

Had a great time for a birthday party. Big, bright, clean and new. I would definitely come back.

Nice place for kids. The space for smaller children is small but it's good for the little ones. The majority of the place/games is for kids 4+. The restrooms are always clean and the staff is helpful. read more

Today, June 22, I brought two of my grandchildren for their first time to the Paramus location to celebrate the end of their school year. We arrived at 10:05 am as doors are supposed to open at 10:00. Upon arrival, I saw a line of dozens of adults and children waiting, each thrilled and eager to enter. The inside lights were not on and there was no sign of anyone inside. After waiting for 20 minutes, I called the number listed on the website. No one answered and a recording said there was no room in their voicemail box. After 30 minutes I left with two very disappointed grandchildren. Before we left I witnessed at least 40 people come, wait and leave. Many were talking to each other about similar places to go to since it was obvious no one was opening. This is no way to run a business. read more

The place could be good, but the staff seems like they don't really care about the kids. After I suggested to the manager and staff to place an employee in the main trampoline...because is very important to prevent accidents like the one happened to my daughter 10 years old, due to negligence and poor care. A boy felt on top of my daughter, and broke her nose, my daughter was bleeding badly, and the only thing that was done, was the incident report. They were very neglected and careless about child protection and prevention. No first Aid Kit, none of the staff is trained to provide first aid. Its very important that the local authorities pay attention over this matter. As I mentioned to the "manager"...soon or later a kid will loss the life or be seriously hurt due to poor prevention policy. I'm really very disappointed, and angry for the horrible accident, that can be prevented. NEGLECT!!!NEGLECT and CARELESS. Very poor supervision and NONE takes responsibility...the just ignore how serious this could be. I expect the authorities of the Town of Paramus check very close this dangerous place, I won't be back. read more

It was great, clean and not crowded. Definitely would recommend and would be going again

A complete "Sh*t show"! You will have the most awful experience. As soon as you walk in Boom...crowd of people trying to check in. Two people behind the counter that look miserable being there. Once you spend 1/2 hour on that line , you then bump into people (shoulder to shoulder) hoping you don't lose your child. Can you say fire hazard! I was invited to a birthday party, or else I would of walk right out. What a complete disaster!! The tables are on top of each other. A staff member throws the pizza boxes on the table with nobody to serve the kids. The mom of the birthday kid had to cut the cake. I felt so bad she paid money for this. The lack of staff is obvious. They must quit the day they get hired. I am never coming back here , nor would I go to a party here. Trust me , your experience will be like every review on here. read more

Kids Empire Paramus - Kids Activities Near Me - Paramus, New Jersey

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This place is absolutely horrible, don't bother coming Herr, go somewhere else!! Management is so rude, unprofessional & have zero care for the customer. If you complain about an issue, they literally walk away from you & start doing other things. read more

Total disaster. We went for a birthday party and it was overcrowded chaos: TLDR: Chaotic, disorganized, overcrowded, unenjoyable, and they may be violating the fire code. If you're thinking of having your kid's birthday party here, I beg you to reconsider. - Check-in at the entrance was chaos and a mob scene. We even pre registered and had already filled out the waivers, arrived on time, yet it still took 25 minutes just to check in. For others it took longer. There were about 60 people crammed in to a tight space at check-in, with additional people waiting in line out the door, plus with people already inside coming and going in between. - - - There was only two employees at the front desk to check people in, both of whom looked overwhelmed and miserable. - Take a look at the photo I've included. I'm sending this to the Paramus Fire Dept too, as they may be violating building and fire codes. - If their entrance/check-in isn't bad enough, just wait until you get in; that's another overcrowded mess. The tables are all crammed together between 2-3 other birthday parties, with people bumping into one another. Completely unenjoyable. - Bigger kids (~9-12) are mixed in with little kids (~4-8) in the play area, and since there are just too many in total, the experience is difficult at best and completely off-putting at worst for little kids. - Not enough cubbies to store your things, and the tables/seats are so crammed that there's little space there too. read more

Kids Empire Paramus - Chaotic scene at check in/entrance. Dozens of people/kids crammed into a tight space. - Kids Activities Near Me - Paramus, New Jersey

Terrible experience. Absolute chaos. The sign in was a mob experience with what seemed like hundred of parents crammed in the registration area all on top of each other. Half of them unaware of the waiver requirement. Staff literally screaming at all of us to take your shoes off before getting to the register, felt like we were being admitted to prison. They booked 8 PARTIES AT THE SAME TIME. No private rooms for privacy, no where to put your stuff. Everyone just on top of each other, it felt so chaotic. No one on the floor to supervise any safety. Happy birthdays being sung at different parties at the same time.. Kids had fun I guess which saved them from getting a 1 star. Won't be going back though, no thanks. read more

Definitely gets really crowded but an amazing place for the kids. They have a baby/toddler area which is really cute and the area for the bigger kids is awesome! read more

It is pretty decent and fun for all ages with different categories with playing, however the amount of obstacles make you tired fast. Come here if you want to burn some energy!! read more

servicio de Gabriel excelente, excelente sitio y seguro para los niños y nosotros los adultos

Im on the fence about what number stars to give this review because I've had positive experiences there but I also witnessed certain things that left horrible taste in my mouth. The good: We hosted a birthday party there and the birthday girl and guest enjoyed the party very much. We had a 10:30 bday party bc they don't offer private rooms for parties and I figured the earlier the party the less crowded it'd be. As it turned out it was the best decision because when the party ended the place was getting super crowded. The place was clean, had things to do for all kids, and the package I picked let me bring food. Overall, the birthday girl and the guest had a fantastic time. The bad: It's pricey and the customer service was not the greatest. They forgot to give out goodie bags and we were left garbage bags making me feel as if we were expected to clean up plates and cups. IMO I was paying for a service where that would be included. The party host was not very present in our party and I had to ask for the food, and dance party because we were running out of time. The ugly: When I went to pay my balance the week before the party the person in charge of parties chastised me about not picking up my phone. I said that I don't answer unknown numbers that she should've left a message and she said she had the first time and didn't feel the need to leave another. She hadn't but it seemed pointless to argue with her so I just went with " I don't understand your hostility since I'm here and I'm not even late paying for my party and not to mention I was a paying customer." She did change her attitude and took my payment. The worse thing was what I saw happened with another guest at a different party. They make you pay for each additional guest ($50 and I had 6 extra kids) as they come instead once at the end of the party so I had to stop engaging in the party 6 different times which is annoying. As I was paying for additional guest I understood why. A lady came in with a child invited to a party, her husband and other child also came and were expecting to just buy an open play ticket for the other child since they were not a part of the party. The employee insisted that she had to call the party parent so they could pay for the other child. The lady insisted that she did not want to do that, that she'd be happy to pay for the open gym pass for $22 since her husband and son wouldn't be a part of the party, he would just be playing, but she wasn't going to pay $50 for a party he wasn't invited to or have the party mom pay for it. The employee advised her that if she did that her son and husband couldn't even approach the party area for any reason not even to get her attention or they would be charged the party rate. The lady paid and walked away and I heard the employee tell the other employees to watch the husband and son like a hawk. I then understood why I had paid for so many extra guests. How did they expect for a parent to not interact with their other child while at the party even if they did not participate in party perks or food. That whole ordeal left a terrible taste in my mouth and even though everyone had a good time which is super important to me when I just an event I can't imagine I'd ever host another part Overall, the place is nice, clean, and very fun for kids. The customer service is terrible and they look for ways to make a buck in deceptive ways. read more

The supervisor was extremely rude, argumentative and dismissive upon arrival. Refused to provide managers information.