Friendly staff at this Westheimer location . Was interesting to learn about this natural skin care store that has roots from pharmacies from 1800s. Well laid out store and even offered some samples of their skin and sunscreen products. Worth a stop! read more

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Oh, Kiehl's. I have used Kiehl's products for more than 10 years. I like the quality of their products. However, as of late, the price outweighs the value received. For a 50ml (very small in size) container, the price is $62. The sales make the item what it should be charged retail (pre-sale). For a while, I only used Kiehl's, but I have started trying other brands to get a better bang for my buck while achieving top quality. read more

I love Kiehl's. I've been using their products for almost a year now and I have 0 complaints. I brought my guy friend in there the other day because he was incredibly lost on skin care. Kim took care of us and got him completely right with all the samples! I will only use Kiehl's forever! read more

Kiehl's Since 1851 - Toner, hydroplump, moisturizer - Cosmetics & Beauty Supply Near Me - Houston, Texas

6.17.22 My daughter and I went in to look around and possible buy some skincare products. We were greeted and then watched the entire time we shopped. It was very uncomfortable. We decided to not buy anything even though they were having a great sale. They need to work on their customer service. The 3 stars are for the products. read more

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Review #24 Located in Highland Village right next to PF Chang's. There is a parking lot however if it is full there is a free garage next to PF Chang's. Kiehl's has everything for your body. It's not cheap but not ridiculous either. But it's definitely going to be more than your target or drugstore beauty products. I love, love, love their conditioner. It is one of the only brands that leaves my hair silky smooth. I have a lot of flyaways and this helps with that. It's kinda pricey so I can't buy it all the time however they do have discounts on occasion. Staff is extremely helpful, just tell them what you're looking for. The store is refreshing and always fun to browse their products. They also have samples so don't be afraid to ask. Go to the Kiehl's website for all the I info you want t to know about their products, their time line of operation, ingredients, locations, etc. read more

My favorite face products hands down. I didn't even know they had their own store. I went today and they were very informative and helpful. I purchased the face moisturizer and they gave me some free samples of other stuff that I think I'm going to love as well. I have not found a better face moisturizer anywhere. But this store has exceptional customer service. read more

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My BFFs, sympathetic to my finals- and year-end induced break-outs, brought me here as some kind of intervention. They touted using Kiehl's regularly with a Clarisonic. (I use Gurin, it works just fine.) PROS: :: Place is clean and well-organized :: Employees are very helpful and generous. Ask them about their own skin type and routines. They will give you extra freebies with your purchase, too, if you are on the fence about a new product. :: Not too pushy (agreeing with Joy G.!) :: Free events like the 02/20/2014 event launch for a new night facial -- 20 minute free facial and hand massage, wine, Williams Sonoma peppermint bark, and Fiji water. :: Discounts if you return 10 used product bottles. Yay for being environmentally friendly. :: Discounts when you eventually spend $100 (not hard to do) :: Competitive with Origins pricing :: Products -- most of them aren't too smelly, especially the ones marketed for guys. :: Naturally-based ingredients. CONS: :: Travel sizes might be too big for international travel :: Pricier than Neutrogena, but what do you expect from stores in Highland Village? Call in and see if they'll do a free 20-minute appt with you to try out their products. They might even do it, on-the-spot. read more

They treated me and the white girl next to me differently. While the staff was keeping asking her what she needs, if she like to get some samples and how she concerns to her skin. They didn't ask me at all. They even didn't ask me if I need some advices, samples or not. I spent more than $50 for the serum I need. I felt like they just wanted to get money and kick me out as soon as possible. But now I want to return it and re purchase the same product in Sephora because they have better customer service. Actually I can buy the products from this brand anywhere, but not in this store. I love the brand, and the product, but not the store. read more

I have long straight hair that thinks it's a sponge. Think chia pet on humid days!! I discovered Kiehl's "Heat Protective Silk-Straightening Cream" about 9 months ago. Angels wept...this is good stuff!! The store in Highland Village is fabulous. It is artfully and logically laid out. You can find what you want easily. The people that work there give sensible advice about products and you don't feel like they are selling you anything they think you will buy. The products they sell you are, for the most part effective. I have tried the body cream (love it), the foaming bath (great smell not so great foaming) and the lip glosses (highly recommend), If you have hair like mine get the hair products. They are not on the low end of the price scale, but I would rather pay for something that works than have a whole cabinet full of drug store crap (can you say crap on here?). The best part of the whole place are the rows and rows of little drawers behind the counter. Make nice with the sales people and you will be treated to a bagful of goodies from the little drawers!! Why is it so exciting to get free samples? On a side note if you prefer internet shopping the website is great and they include samples with every order. If you earn frequent flyer miles, check out your provider. Mine gives 5 miles for every doller spent at Kiehl's. read more

I love Kiehl's products for their quality and non-fussiness factor. The company was established in NYC in 1851, though they now belong to L'Oreal. This merger did not appear to affect their integrity, if anything, Kiehl's continue to offer more interesting and innovative products to keep you beautiful. Because you're worth it. Another big positive for Kiehl's is that they have always been generous with their samples, so you may try before you buy. The bountiful samples foisted upon moi have led me to purchase products I never would have considered buying. For those with sensitive skin or who are fragrance wary, this is also helpful. So kudos to Kiehl's for a simple, but brilliant marketing strategy; give and you will get back. For example, after receiving some samples of their Amino Acid shampoo, I became addicted to its coconut fragrance because it reminded me of a slightly carmelly, toasted coconut candy I had as a kid, and the beach. Consequently, I had to go back and buy a bottle. An added bonus was that I liked the way my hair felt after I used it. Also, instead of eau du toilette, I prefer to use Kiehl's essential oils; I use less, the scent lasts longer, and since you can layer essential oils, you can customize your own scent. My favorites are the Original Musk, cucumber, grapefruit, and coriander. Kiehl's recently issued a rollerball pen version of these, along with gardenia, pear, and amber. My intention was just to just drop in and purchase ONE pen in cucumber, but I ended up leaving with three (cucumber, gardenia and amber, natch). The darling sales girl also sent me off with samples of lavender body scrub, so now I'll have to go back and buy a bottle. One does need to exfoliate more in the summertime. Kiehl's products are also, for the most part, unisex, so men can stock up on body cleansers, shampoos, and anti-aging creams and not feel like a metrosexual or any such foolishness, just because they want to be worth it too. read more

This place is great. Although you can get their products at Nordstom's and some other department stores, paying a visit here is always a special treat. The store front is very inviting and very reminiscent of an old fashion apothecary. As Kim T. said they have fabulous free samples. Yay, for samples! I love their face products. I am especially a fan of the Yerba Mate Tea Cleaner. The quality of their products are seen and they do not need fancy packaging and advertising as seen in other companies (i.e. Bath and Body Works). The label of the products are so simple and they let their products speak for itself. Pay this place a visit; there is something here for everyone. Women, men and even pets! read more

OH MY GOSH! Amazing service here every time I go. They are so knowledgable and completely un-pushy when it comes to selling their products. They don't always recommend the MOST expensive seller, they really base all products off of your skin test. MUST ASK FOR KRISTEN! She is absolutely fabulous and she helped both myself and my boyfriend. She was fun and the experience she offered was completely full of product knowledge. It was hard to say no to products she offered because she really knows her stuff. Even when I said I didn't like something, she wanted to know why so she could know for future reference. Which I thought was beautiful - instead of her trying to sell me on something. Amazing, amazing, amazing girl. read more

Thank goodness we have a stand alone Kiehl's store in Houston!! What would my face do without you?? I've had horrible skin since age 12 - my skin was oily that lead to breakouts, dry in certain areas, and to top it off, psoriasis! And then I discovered Kiehl's about a year ago. I started by using their pore reducing line, and my skin is now clear, evenly toned, and smooth! How I can I NOT be loyal to a brand that has allowed me to wear less foundation?? On top of being great for my skin, I love that all of the ingredients are naturally-derived! Such as, the pore reducing line is based upon the properties of Amazonian white clay or rehydration cream made from rosa artica. My favorite product is the Ultra Facial Cream. I can feel my skin drinking up the moisture, and the cream is so light that it feels like I'm wearing nothing. The only product that has not worked for me is the avocado eye cream. My skin did not absorb the thick cream well, and I started to get milia where I applied it. But Kiehl's has a 30-day guarantee that if a product does not work for you, you can return it with no questions asked. If you are hesitant to try, Kiehl's ALWAYS offers samples!! That's how they keep me reeled in =] read more

Been using Kiehl's products for years and also for years have been less than thrilled with the cool, terse attitude of the sales people in the Highland Village store. You're not doing me a favor selling me relatively expensive products so don't behave as such. I may just shop online going forward to ensure a more pleasant experience. read more

I went to this location today for a moisturizing cream and walked out with just that and some other products to try out. Im so glad I came here and didnt goto a department store like Saks or Nordstroms for this because I feel like I got more one on one assistance and better knowledge of the product. The associate was extremely knowledgable and i feel like she helped me make the best choice in this purchase. The store if very well kept and has a nice welcoming open concept. They have some great products, even for men. Check it out. read more

Exceptional customer service!! They have all these little gadgets to help know what's going on with your skin (oily, dry, etc.). Their mess up is obviously for you to get clear skin! Kristen is absolutely amazing! Extremely nice and help! She listened to my skin concerns and made it her mission to find the right regimen for me! She is so personable!! read more

Kiehl's Since 1851 - Testing counter station - Cosmetics & Beauty Supply Near Me - Houston, Texas

This isn't a review on Kiehl's products, because let's face it, if you aren't a believer yet, you need to find the first place that sells their products ASAP. But wait! You don't even need to purchase anything because if you go to a stand alone store, such as this one, they will give you samples to try for free! Anyway I digress. I am glad that Houston has a stand alone Kiehls store so I don't have to rely on Nordstroms and other dept stores that carry them. The service provided at an in-store Kiehls helps a lot if you don't know what exactly you are looking for and what product works best for you. This particular Kiehls had knowledgeable staff when I had questions regarding what type of hair shampoo. face moisturizer, etc. I should use. Overall, a great store to pick up the best Kiehls products. read more

I look every product Kiehl's make from my skin regime, to my body and feet wash, and even the lip balm. However if this store was the only place I could find Kiehl's I would stop using it thank god for the internet and the woodlands. Everyone is rude there all the way down to the manager. They are very snooty and have horrible customer service. I was trying to purchase the shower oil and lotion set along with a night time cleanser I also had a free birthday lip balm well the associate and the manager informed me that I wouldn't be able to redeem my fist because the set was on sale but as I read the fine print of the email there is nothing stating that that was the case. Not only did they not look at the email to assist me they were talking amongst each other about me while I was standing there saying this is just how it is or do you still not understand. Anyway never going back! Like I said thank god for the Woodlands and online. read more

Immediately when I walked in, I wasn't greeted and there were only 2 customers there. It took them 10 minutes for an employee to ask me if I was okay. read more

Absolutely love this brand and everything it represents!! This location NEVER DISAPPOINTS!! Daniel is amazing and so knowledgeable! If you have a chance, swing by, you will have an amazing experience and fall hard for Kiehl's! read more

High quality products backed by excellent customer service. Staffs are friendly, informative, and helpful. While we can shop online, we still like to go to this store every now and then. read more

I love Kiehl's. Their Creme de Corps is the only body lotion I will use. I'm a fan of the Body Balm as well. They have some good facial care products, also. This store is clean and well organized. It's not so big of a store but it's easy to move around in. I'm always excited about cosmetics/beauty so I have fun here. read more

Kiehl's has a very good line of body lotion that I am in love with. Great scents and they make your skin feel sensational. They have a yummy counter guy too : ). Everyone is really helpful and eager for you to try out the products by giving away lots of samples. I'm partial to other products for my face and hair but will go here first for lotion and lip creme. I have yet to try out all of their products, they have such a great variety. Kiehl's products can be found in Neiman Marcus as well, but they don't seem to have the complete line like the Highland Village Location. read more

Wesleigh made my first visit to Kiehl's a delightful experience! He sat me down, asked me questions about my skin concerns, ran a few brief tests (for oiliness and moisture), and offered many products for me to test. He was very good-humored, upbeat, and informative throughout the entire conversation. I ended up buying just a facial cleanser, but he stuffed my bag full of samples! Great customer service, and if all goes well with the cleanser, I'm looking forward to my next visit! read more

I love this place. I'm a recent Kiehl's convert. I tried a BHA treatment back in March and it RUINED my skin! I've been going through the worst round of breakouts I've had since high school. Not even a trip to the dermatologist's could help me much. I was shopping in Highland Village the other day and stopped by this place on a whim. It's not easy to find parking, especially on a Saturday, but it's worth the trip. I stopped in and asked the associate if he had any recommendations for my skin type. He was extremely knowledgeable about all of the products. I left 20 minutes later with a cleanser, a toner, a serum, and a spot treatment. Now, a week and a half later, this acne that I've been battling for the past 4 months is finally gone! HALLELUJAH!!! I can't recommend this place or its products enough! read more

Love the products and this particular location. The staff is friendly, knowledgable, and not too pushy. I'm glad to shop here instead of ordering online. My daughter loves the baby products as well! read more

Such an amazing product line that can sell itself. The staff at this location is super friendly and very knowledgeable about the products.

I have been using Kiehl's products for at least 15+ years, enjoying at least 15 individual products. And I think their products are outstanding. HOWEVER, I think their staff in the Highland Village store (Houston, TX) are perhaps some of the rudest people I have ever tried to do business with. And I have given these past 4 or so years, for their attitude to change and it has not. In the 4+ years, I had complained to the main office on 2 separate occasions and I was assured it would be addressed. The women that listened to both of my complaints were gracious, apologetic and one might even say generous, with sending me free products to try. I accepted their apology and generosity the first time, however with the second complaint (a couple of years later) I felt their words had no sincerity or honesty and I was not looking for free products b/c nothing changed on how they did business. They can apologize but NOT solve the problem. I do not need lip service BUT rather customer service. During my second complaint, I also mentioned, my unfortunate experience with their "Powerful-Strength Line-Reducing Concentrate," describing the permanent henna-colored stain, that had ruined clothing and bed linens; her response was a deafening silence. When I pressed the question, "have you had other complaints of this?" again silence...I then responded with disdain for their apparent greed at the expense of the client; Saying at least let customers know of the possibility, so they can take measures to protect clothing and linens. Again, to no avail... As I ended my call, I said, although I think you have wonderful products, I do not think they are worth supporting your lack of customer concerns or service; there are way more other brands to choose from. Let's face it, money spends everywhere, your products to a few... read more

Thank you Wesleigh for amazing customer service and providing me with the perfect skin care regimen! My skin has improved drastically since starting the regimen one week ago! Can not wait to continue to see improvements! Great store and great products! read more

Guess Kiehls has some fans, add another one to the list :) Came here because my friend loves their lip balm. And yes, thanks to the samples by the register, I ended up spending $14 on hand lotion. But I must say it is definitely worth it. (Ultimate Strength Hand Salve) read more

The employees are helpful and nice. I always love the products they recommend and they always send you home with samples to try out too.