I've been a customer of Kieu Hanh for over 3 decades and never was disappointed. This is my main jewelry store for all of my GIA stuffs. Dalinda recently ordered a bangle with diamond for me as a gift for a family member and we are so happy with it! Quality diamond and real stuffs you can trust! Highly recommend this st Ask for Dalinda! read more

Been searching around and this is the best place to buy a diamond ring for your significant other! Very professional and they even let us watch them cut out and fit the diamond into the ring. After the cutting and fitting was done, another person (the owner) reinspected the cut. What was even better was that, their diamond has the serial number inside of it that matches the diamond GIA certificate form that they give u alongside with the ring. So through a telescope, the owner let me see that the serial number inside the diamond ring that matches the serial number of the GIA diamond certificate paper work. I was so relieved and less stressed when they let me see the authenticity of the diamond and it's 4Cs. I will definitely recommend this place to my friends and family. Most importantly, my wife is happy and as they say... "Happy Wife = Happy Life" read more

Kieu Hanh Jewelry - Loved their business and product - Jewelry Near Me - Westminster, California

I am so glad I discovered this jeweler when I was looking for an engagement ring for my now fiancé! I went into the store with my fiancé's sister and friend to help me pick out a ring and Chi Da helped us out. She was very welcoming and patient, teaching me about how the diamonds are graded and walking me through the different sizes and qualities of diamonds and how they compared to one another. I did not feel rushed at all into purchasing a ring. Although she didn't have the exact diamond I was looking for in the store, she very promptly ordered the diamond I requested and made sure to keep up communication to let me know when it arrived. Chi Da clearly takes her profession very seriously and it shows in the quality of diamonds they have in store/order for customers. If you are looking for a jeweler with high quality items at competitive prices, look no further than Kieu Hanh Jewelry. read more

This is by far the BEST jeweler I've worked with hands down, especially in the OC area. Not only is there no added pressure to buy, they go the extra mile to make sure you're happy! I was on the hunt for a specific piece of jewelry for several months and had reached out to Ngoc Quang and Ngoc Bich with no success. Not only were they unwelcoming, they made no attempt to help me as a customer. My mom agrees and she's pretty well known in the jewelry industry. What a shame because they lost a large sale! Also, they're pretty overpriced. If you're looking for quality, unique designs, and stellar prices, come to this store. Stop by and ask for Dalida...she has very competitive prices and amazing service. Honestly, I'm so pleased. :) I had called this store about an inquiry and Dalida was super helpful. She was texting me and was able to find exactly what I wanted. I was so pleased! I finally found what I was looking for. There was such amazing service that even my mom was interested and ending up buying something from Dalida! Thank you Dalida, Mr. Jeweler in the back, and your aunt for making us happy customers...you have made customers for life and we will be recommending you to all our friends and family. read more

Kieu Hanh Jewelry - He's so talented and patient!! Thank you so much. - Jewelry Near Me - Westminster, California

Exceptional service! I was looking for a wedding band and to also redesign my old ring. My friend referred me to this business because her entire family goes here. I totally understand why now! I work in the retail sales industry myself and customer service is a huge thing for me. The store has a great selection and if you don't see what you were looking for, they can order it in for you. Dalida was GREAT! She is such a kind, personable and knowledge sales person. She never pressured me into buying anything, just gave me great service. And was even texting back and forth with me after hours about a special order. She makes you truly feel appreciated as a client. I'm loving my new wedding band and my new redesigned ring! Thank you so much Dalida - you made this experience a breeze! read more

Diamond buy back - if you have no intention of ever selling your diamond then read no further. I bought a diamond ring here many years ago with the intention of upgrading or selling back. I was told the diamond loses 10% for sell back and keeps its value if you upgrade and the setting loses 40%~60%. Guess what I was told when I came in to sell it. They don't take back the setting. I was told it's only the first 2 years for the 10% and after that it's market value, they had recently updated their policy during COVID, diamond has dropped 30%. Blah blah blah ARE YOU KIDDING ME!!! I was livid, all I hear was BS. Not once did they mention market value during my initial purchase. If the diamond value had gone up, would you had offered me more? It left a nasty taste in my mouth At this point, I rather take the 20% loss than let them keep a cent. Your words are worthless and holds no weight. I will make certain my friends and family are aware before they shop for diamond. read more

They have top of the line jewelry here for competitive prices. Look no further if you want and reputable and honest place to jewelry shop. No gimmicks, no sales pitch, high quality jewelry for both men and women alike. read more

Super friendly and helpful service! Da went above and beyond to help us find exactly what we were looking for, and she truly understands the meaning of making customers happy with what they buy. Da was available even outside of store hours and was always extremely responsive. Kieu Hanh has a wide variety of selections and offer extremely competitive prices! I would highly recommend this store, and especially Da, to anyone looking for engagement and wedding rings, or any other jewelry! read more

My fiancé got my engagement ring at Kieu Hanh's jewelry. He took me back to get my wedding band, the owner Chi Da, provided the most amazing customer service! She told me the story about when she first met my fiancé and how they were trying to decide on my engagement ring. So glad she was his guidance, I LOVE MY RING! The store Is well organized, professional, and gives off a friendly environment, they don't try to sale you, but make sure you are satisfied and confident about the jewelry you are looking for. I recommend going to Kieu Hanh and ask for Chi Da! read more

Bling-bling! Are you looking for some ice to rock when you get engaged? Or are you searching for that perfect wedding band to match the ring your fiance got for you? Whatever your jewelry needs (sorry, no grillz though), the great staff at Kieu Hanh can probably get a hold of it for you. The wife and I were looking for wedding rings and a friend of ours suggested this place. Honestly, I'm not even sure I should be Yelping about this place because they saved us so much money. I really wish I knew about this place when I was shopping around for engagement rings. Then I'd have enough money for that plasma screen TV I've had my eye on... Anyway, this place specializes in engagement and wedding rings. They offer other services, but rings are the majority of their business. They carry many of the 'big name' ring designers (e.g. - Tacori, Verragio, Benchmark, etc.), and many of their designs are very contemporary. They have excellent lighting to showcase their products, so be sure to bring your sunglasses with you. Moreover, their quality is top notch. I read on someone else's website that the folks here don't carry anything below VVS1 diamonds. Don't take my word on that though...I'm no gemologist. Kieu Hanh Jewelry is family owned and operated, too. So, you know these people know their stuff. The people who helped us were extremely knowledgeable and were more than willing to go the extra mile in the area of customer service. Case in point: the wedding ring I ordered was scuffed when I picked it up. I didn't actually notice it until after the wedding. I went back to Kieu Hanh and they took care of everything: no charge. Awesome! I would easily recommend this place to any of you lovebirds out there planning on ring-shopping. But, if you need anything else, I'm sure these folks can help you out. And, if you do stop by, tell them I sent you...maybe I'll score a ring or two for passing on the info... Side note: I recently saw the movie "Blood Diamond" starring Leonardo DiCaprio and Djimon Hounsou. Great movie. I already knew a bit about the diamond trade and the DeBeers corporation, but I caved and forked out the cash for a diamond...the wife would've killed me if she got a CZ in her ring! read more

Buying an engagement ring is not an experience many men enjoy! It requires research, a willingness to negotiate, and tons of compromise to make that future wife of yours happy! But after coming to Kieu Hanh with my sister-in-law and mother-in-law to find that special ring for the now wife, I came out of there feeling at ease, knowing I got a great deal, and feeling I found a place I can trust for future purchases. Our initial search for a ring in the store did not start with Alice, but once she began helping us, it was smooth sailing from there on out. Very simply, Alice understood what I was looking for - to get the best value for the amount of money I was willing to spend without compromising too much of the integrity of the diamond. And that she did! We were not in a rush to go home with a ring that same day, so Alice was able to find a diamond within her network that not only fit my budget, but was a great value that, most importantly, would make the future wife HAPPY! They have a great upgrade policy and went above and beyond the call of duty to make that special proposal moment work for me. The ring itself was ready for us within a week and once the now wife saw the ring, she was shocked by its beauty. We cannot thank Alice enough for helping us with this experience. And after continuing to look at comparable diamonds and rings even after the purchase was made, I have no doubt we got the best deal at Kieu Hanh. Ahhh, that great feeling of peace of mind is just as priceless as the diamond we bought! Like many of the reviews already say - ask for Alice, you will not be disappointed! read more

My family and I only trust this place to buy any diamond ring etc.... We trust this place for so long. No pressure when we visit this place. The owner always happy whether you buy or don't buy. I purchase my own diamond ring for myself here. And now my fiance bought me an engagement ring here as well. We love this place and will always come back for me. I will recommend to all my friends and family to come here. read more

This review is actually for Alice. A few months ago, I came in to the store to browse for an engagement ring because it was strongly advised by the boyfriend to start looking around for a ring. Being a romantic that he is and how he wants the proposal to be a surpise without having to pick out my ring on his own, I obliged. Yelperettes, can you imagine how awkward it is walking into a jewelry store to look for an engagement ring when you arent even proposed to yet? *shudder* It feels very desperate and yet here I was having to do it. Alice was so informative and wonderful to work with. Even though I did my homework in finding the right size and diamond for me, Alice was still very well-knowledged (as she should be). The best part about Kieu Hanh was the fact that it was no pressure. I have been to several other jewelry stores since, and none of them has made me feel more comfortable in browsing as Alice did. She was my "Engagement Ring Shopping for Dummies" guide. Even though they no longer carry Tacori (which has the ring I fell in love with), I am strongly suggesting the man now to purchase the diamond from Alice at Kieu Hanh. We will definately be back to Alice to get our wedding bands as well. read more

Purchased mine and my husband's wedding rings here with no problem. Got the paperwork and felt confident with our purchase. Came back a year later to buy a gold ring, but did not get the same kind of customer service. I don't think this was intentional, but comes down to bad practice in sales. My husband tried on the rings in the display. The owner had the ring in her hand, quoted us a price, and we purchased. They would have sent us out the door without a receipt, but I insisted we get one. Just because it wasn't a diamond, doesn't mean it can be skipped. We got home and 2 days later my husband looked inside the ring. Turns out instead of ordering us a ring the way things should have gone, we were sold a display. A fake gold ring. Inside the ring was engraved "STORE SAMPLE DO NOT SELL." See attached photos for examples. We went back immediately to get a refund. The owner said she was sorry and was really nice about the refund. However, I could tell they were confused about how that happened and barely remembered us from 2 days ago. Thank god we had the receipt! I think it was an honest mistake, but sadly ruined our shopping experience and trust in the store. read more

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A fantastic business. GIA certs given quick and fantastic customer service.

Horrible services. Ripped off prices. Bought a ring for my n they told me to pick it up on monday. Came on Monday and they didn't have it done. Came back again on thursday n then fri still no. Terrible time management read more

They are very shady. They are not transparent with their GIA certification. They quote you a price and don't give you the paperwork to back it up. Other places email me the GIA cert with 90 day guarantee. The owner states that I should trust her "word". Sorry lady it's 2015 and people don't go by word of mouth. It's a see and buy it style selling and you can't compare or know what you're really getting. Save your headache and go somewhere else. read more

Having referred to this store by my aunt and having read all 5-star reviews here, I decided to pay Kieu Hanh a visit for wedding bands. Too bad, but I cannot give them 5-star. The first impression was good. The store is very clean and well-organized with good lighting. I'm surprised with the large selection they had, including large brand names like other reviewers noted. I thought of asking for Alice, but when I walked in, the young ladies were busy with other customers, and a middle-aged lady greeted assisted me. She was patient, but not very informative. Good thing is that I did my research on diamonds, and since she didn't talk much, I had to ask her many questions regarding the 4Cs. She was able to answer some of them after being prompted with each ring. Then it came the price checking and warranty. She was willing to check for the price of the first 2 rings. However, she didn't seem to know how to calculate the price, and needed help from other staff. But after the 2nd ring, she hesitated to check for the price, and started to give me generalized answer like, "it's similar to that one." When I asked about warranty and repairing service for a Benchmark band I was holding, she said "it depends on which brand you buy." Wasn't obvious that I'm asking about the Benchmark's warranty? And she didn't give me an exact answer. And after the 6th ring, she probably assumed that I was not going to make a purchase that day, so she started saying, "maybe when you come back next time..." !!?? I didn't indicate that I was ready to leave yet! Maybe because I didn't get to talk to Alice? Maybe because I went without my fiancee, so they assume I wasn't going buy anything? Maybe I took too long and asked too many questions? Whatever the reason was, the experience was not as excellent as I expected based on previous reviews, but it was OK. I'm wondering if I should bring my fiancee with me next time... read more

Came here on separate occasions, serviced by different associates, and received completely different experiences. From the first two visits, I conclude that if you are looking for a round diamond, this place is great. However, if you are looking for fancy shapes, run the other way...fast! First visit (2013) : We met with Sang (sp?) to look for round diamonds, and he was great. He took the time to show different diamonds and explained their sales culture. I thought it was a little odd that even after telling him our budget (which was quite generous) he showed diamonds that were about 10-30% above our budget. -__- He explained that their store only carries VVS2 clarity and above, because they cater to the Vietnamese clientele, and that Vietnamese mothers would not accept a diamond anything lower. Not sure if I bought that, but it was interesting to hear an Asian perspective on diamonds. So if you are looking for a full spectrum of diamond quality for comparison sake, you may want to consider another store. Second visit (2013): Since I was overall impressed with Sang, I decided to pay another visit to look for pear shaped diamonds, my favorite. This was when things went sour. Sang was unavailable and I was greeted by two gal associates. When I told one that I was interested in pears, she looked annoyed and flat out said they don't have any in the store without attempting to check inventory. Weird because I called 30 minutes earlier, and they confirmed they did! That was first red light. Long story short, they only carried a couple, and I requested to see more pear diamonds. She continued to question my choice in disbelief multiple times even after I politely confirmed my decision. WOW. They admitted they don't sell a lot of pears, and demanded a deposit if I wanted to see additional diamonds. We are not diamond experts, but have gone to many many diamond stores, and not one has ever demanded a deposit for me to SEE diamonds. Needless to say, we went with South Coast Jeweler, and are so happy we did. =D Third visit (2014): Why did I come back here after the bad experience?? We were in need of pendant necklace, and I had already chosen the piece I wanted. Unfortunately, the piece I wanted is not carried by many stores, but carried by Kieu Hanh. Kieu Hanh also offered a great price, so we couldn't resist. We figured we are buying a product from a brand, and tried to dismiss past bad experiences. But, Kieu Hanh did not disappoint in providing rude service yet once again! The associate at Kieu Hanh was on the phone scolding and dissing the jewelry company in front of me. I think she was trying to prove that she is trying to help me out, but I think it really backfired since I thought it was really unprofessional, and my confidence level in their jewelry store dropped tremendously. Fast forward until pick up date - I wanted to shorten the chain. Their jeweler welded on the most hideous loop onto the chain, sticking out like a sore thumb! We brought the chain to South Coast Jeweler, and they were able to seamlessly incorporate the loop into the body of the chain for FREE. read more

I would recommend visiting at least 5 different places when shopping for engagement and wedding rings. Kieu Hanh was actually our 10th place, and our last. We went to the jewelry stores in the Asian Garden Mall (Phuoc Loc Tho), the jewelry marts in Hacienda Heights, Tustin jewelry exchange, and even Robbins Brothers. Kieu Hanh Jewelry, by far, was the best one. Their diamonds are high-quality, and their prices reasonable. They have a good selection of designer rings for men and women, bracelets, necklaces, watches, pendants, etc. I think most of their selections are white gold and platinum, no yellow gold. The staff is genuinely friendly, too. read more

I LOVE Kieu Hanh! My husband bought my engagement ring and wedding band here. Service is amazing! AND they have the best upgrade policy too! We recently upgraded my wedding ring setting. Alice at Kieu Khanh had it custom ordered to fit my center stone. When the ring came in, it wasn't exactly what I envisioned ... I was a little disappointed although it was beautiful. Alice saw the look in my eyes and let me think it over. In the meantime, she contacted the company and had the ring corrected... no additional cost or questions asked! I just picked up my new ring yesterday and it's amazing!!! I can't take my eyes off of it! They've just upgraded my ring and status in my book from a jewelry store to OUR FAMILY JEWELER! We will definitely be back and recommend them to our family and friends. THANKS ALICE! I'm one happy happy wife! read more

I bought a pair of beautiful diamond earrings at Kieu Hanh thanks to their kind and helpful staff. I wanted to get something nice within my budget and they helped me find the perfect pair of earrings. I will definitely shop here again! read more

I have a beautiful engagement ring and wedding band because of Kieu Hanh Jewelry! I saw a ring I liked by parade design and he went to 8 different stores before hitting this one. This store has a very good selection of quality engagement rings and there is a big selection of jewlery for older Asian ladies (if you know what I mean). The service is excellent. Alice helped us out the whole time. She was very knowledgeable and offered great advice. The price and quality is waaay average. I tried on my ring and fell in love with it but Alice was like "no no! you have to try on others too." I think she said something about not making a rash decision but at any rate I tried on other similar rings below and above our price point and nothing topped this one. My husband picked the diamond out. She put him at ease with making the purchase. He now knows more about diamonds than I do! He did his research on line and went to several stores to check out diamonds but none of them wowed him like this place did. I have to say they were trusting about their diamonds or maybe it was because they have 2 big German shepherds guarding the door? They let us take the diamond out to see it under natural light and wow does it glitter! We ordered the ring and we put half as down. The ring took a few months to make and she gave us a call when the ring was ready, We liked this place so much that we ordered our wedding bands here. read more

I was recommended this jewelry store by my awesome wedding planner when I went looking for my wedding ring. She told me to ask for Alice, who was probably the best jeweler I've ever spoken with. Alice was very informative and helpful and looked for something within my budget. She never tried to upsell me anything and actually even somewhat downselled me away from platinum because it currently isn't a good value in the market at today's prices. Talk about honesty from your jeweler! She also cleaned my fiancee's engagement ring for free. Lastly, I ask a lot of questions and really take my time to analyze things and she was very patient throughout the whole process. I would definitely recommend this place to all my friends and family. read more

Alice is the gal to ask for. She was very helpful in picking my engagement ring. She gave me options, ideas, and worked with my budget. Great customer service, wide selection, and will give you the same credit if you want to upgrade. I have searched around, and this was the best deal! Remember, the lowest price is not the best price, educating yourself about the value of the diamond and how to protect the diamond is very important as well and Alice did a great job. Tell her Lee Nat sent you and go from there... Good Luck guys! read more

I was in the market for an engagement ring and was referred to Kieu Hanh by my mom and her friend who have been buying from them for years. I actually visited Kieu Hanh on three separate occasions. The first two times, I received great service and pricing, but I decided to go home and do more research. The third time was the charm. I worked with Alice this time, maybe she was the charm. She found a beautiful diamond and setting for me that was within my budget. I then decided that my search was over because I was not going to find a better deal. You have to ask for Alice when you visit. She is very informative, nice, honest and patient. Best of all, she does not try to upsell, BS or pressure you! I visited dozens of stores in search of an engagement ring and none of them provided even close to the type of service Alice does. You should visit at least 5-8 places when searching for an engagement ring, but make sure Kieu Hanh is on that list. The quality of their diamonds is excellent and the prices are good (comparable to www.bluenile.com). They also have a great upgrade or buyback policy, which is another reason I decided to purchase from them. I highly recommend Kieu Hanh for those of you on your search. I will definitely be back for future purchases. Remember to ask for Alice! read more

If you are looking for an engagement ring, Kieu Hanh is the place to go for one and make sure to ask for ALICE. I was referred by a close family friend and I am very glad that I decided to stop by Kieu Hanh. The store had so many choices to choose from and It was the only place that had the setting that I wanted. Alice was great to work with. read more

Very nice store and pleasant to talk to the owner. Most Vietnamese jewerly stores (especially in Phuoc Loc Tho, PLT) are not very honest and rushing you in buying. Mrs Kieu Hanh was very patient and help me picking a right engagement ring. I got recommended by my cousin to this store and also got recommended by a lady in front of PLT. I would highly that you would go here to check it out yourself before buying anything in PLT. read more

My Fiancee was very specific about the type of ring she wanted. After searching for hours on the Internet, I found the perfect setting (Sylvie Collection). Kieu Hanh Jewelry was the only place in Orange County that offered the setting I wanted. I called and spoke with Alice. She was so informative on all types of settings, bands, diamonds, orientation, etc. She was extremely patient, detailed, and informative. She was very honest about telling me all the pros and cons to my choices. I don't think I could have been as successful with my selection without her input and guidance. For anyone in the market I highly recommend working with Kieu Hanh Jewelry and remember to ask for Alice... read more

Kieu hanh made the ring shopping experience so pleasant !! No hassle, no pressure, and amazing treatment. The custom ring came out perfect!!! Totally recommend for any men looking to surprise his bride-to-be. read more

I m very pleased and happy buying my diamond here. As soon as u park your car, u see two arm security guard which makes me feel safe. Inside, I was greeted by Rose who was so helpful and patience explaining the differences in diamond grade. She also gave me a discount and go out of her way so I can have my diamond ring on Valentine's Day. Thank you, we love it. read more

Kieu Hanh Jewelry - I love it ! Thank you Rose :) we will see you soon ! - Jewelry Near Me - Westminster, California

10+ stars I been to the shop twice. The first was in 1996 & last september 2012 to sell my gold bars i inherited. Each time, they are honest and courteous. I like going there since i live in redondo beach & i can buy some delicious Vietnamese food. Other places i inquire (over the phone) like the pawn shop or cash for gold, they offer me a ridiculously low price of $1500 less. read more

My boyfriend and I came in yesterday after looking at a couple of places for engagement rings and we had yelped this place a couple of weeks ago. We decided to come here because there were many yelp reviews. Once we walked in we were looking around and we already knew what we wanted, something simple. They asked us what we were looking for and we just said a simple setting. After we found the perfect setting we looked at diamonds and they were really helpful. I actually enjoyed looking for an engagement ring. They knew what they were doing. We looked at 3 different diamonds and after 30 mins or so we chose one and we are very satisfied with what we bought. We will be coming back here for our wedding bands. I would recommend this place! read more

Before shopping for my diamond, I did a lot of research. I compared diamond from Costco, on line store, Hing Wa Lee, etc. I'm glad that I found Kieu Hanh jewelry store. Their diamonds are much higher quality and affordable price when comparing to these stores above. On the top of that, they will buy back 100% value of your diamond if you want to upgrade or buy back 90% value of your diamond if you want to resell to them. For me, this is great policy. They also will give you huge discount with cash payment. I just bought one engagement ring last week and love it so much. Their staff is very knowledgeable and give you best advice on saving money. Anyway, It's my favorite diamond store from now on. read more

I live in nyc and came out here to visit some people and also buy an engagement ring per a recommendation from a friend. I knew practically nothing about diamonds. A lady named Rose (or perhaps Roselyn?) assisted me for what seemed like forever. I now look at women's rings in a whole new light! I actually know stuff now. Needless to say, the assistance was I received was great (and comforting). And I feel like I got a beautiful ring. I'm very happy with my experience and would recommend this place to others. read more

This is a long overdue review. I bought my fiance's engagement ring here and I know enough about diamonds and rings to not get ripped off. After coming in, Alice helped me out the whole time and was very patient and took her time to make sure I chose the perfect ring. Long story short...they have amazing customer service with a free lifetime maintenance and cleaning policy that can't be beat, as well as amazing prices since it's family owned. There aren't multiple sales associates just trying to make a sale at all costs and who will lie to you to make sure you pay the highest price possible. Alice just wants you to be happy with your purchase no matter what. I highly recommend coming here, you won't be disappointed! read more

By far the best value, no where in L.A. or in Little Saigon can offer the engagement rings and various other jewelry to match their offering. Great staff, knowledgeable and personable. It's why I kept coming back. We're very happy with our purchase. We'd recommend people to must try this place out before going anywhere else. read more

If i could give it a negative-10 star I would... so disappointed and upset. I got my wedding diamond here two years ago with the wonderful Alice and came back for an upgrade and I could not believe my experience. First of all Alice is no longer working there and so the service was a total nightmare. Yes, same as what other viewers said there were kids talking, laughing, running around. But that wasn't my biggest concern as long as they do their job. So I chose my upgraded diamond, paid for it, and realized they didn't set the diamond on my band correctly. It was lopsided. I came the next morning asked for a redo and had to wait for an hour because the guy that was supposed to fix it didn't show up to work on time. That didn't bother me either.. I had the patience so I could wait. So he finally came and redid my setting while he was on the cellphone again! I waited for 1.5 hours and finally got my band and it was even worst than before!! My band was black! super rusted! Not only was it still lopsided my band was damaged; three of the four little hooks that hook onto the diamond were broken so he made his own hooks which were extremely bulky. I wasn't satisfied so I spoke to him about it and he said I was too picky and that was all he could do and it was perfect in his eyes. I spoke to the owner (older 60 years old lady so-called boss) she initially said there was nothing wrong with it. I had to explain and specifically point to all the damages that he had created and she finally agreed and asked him to redo and he said that was the max he could do. He specifically told me "go get a new band". I was in SHOCKED!! That was the last straw. If you have an expensive brand name band DO NOT LET THEM TOUCH IT! I spoke to the owner, sold the diamond back to them and lost my 10%. I rather lose 10% on a 14k diamond then to stay with them. No way will I ever come back! In fact, I warn all my friends, family, love ones to stay away from this horrible place. There are so many jewelry stores out there that are so much cleaner, better, and most importantly more PROFESSIONAL and have good services. I also learned that they sell you very old diamonds dated back 10 years ago. So horrible. If you did purchase a diamond from them look at the date of your GIA grading report. My diamond was in 2005! We aren't spending few hundreds but thousands so please spend your hard earned money somewhere else. Trust meeee. read more

We were loyal customers as I bought all my wife's jewelry here even though I could have gotten them cheaper at other places near by. They're usually provide good service but Return today to get my wife's rings (that I bought there )for polish and resized, free services they provide for customers. There was someone ahead of us and was told it would be a short wait. No problem, over an hour later & still waiting with no acknowledgement and the customer ahead of us long gone we got pissed! read more

You know diamonds are a girl's best friend, right? I'm starting to rethink that after seeing Blood Diamond, but I still find myself mesmerized by their sparkling beauty. Anyways, when my hubby and I were looking for wedding bands, I had to ask my friend Peggie, where to go because she had a huge beautiful rock that I know her hubby shopped around for and actually got a good deal, so she told me about Kieu Hanh Jewelry. She said that the owners don't speak English that well so it's better if you deal with their daughters who are really Americanized and can speak English and Vietnamese. So we went and they had a nice array of the top brands and even if they didn't have it in stock, they could always order it for you by looking through their catalog. It was awesome, they accomodated us in every way. Even the ring I wanted had these little rivets in the side that I didn't like and the sales lady told me that she could call the actual manufacturer and find out if they could custom make my ring and take out those rivets and sure enough they did it! I have nothing but good things to say about this place, they helped me in every way and were super accomodating and their prices are amazing. They don't charge commission since it's family owned and operated so that knocks off several thousands off of a ring that is worth a lot. So I suggest if you are looking for any kind of jewelry this is the place to go. read more