Excellent communication, friendly, honest service! We had a power surge which fried the frig. Ugh…read more Mr. Brock was very thorough in making determination that unit was not feasibly repairable. We were very pleased with his service and would highly recommend!

Responded quickly. Was able to come out and kept me updated on time of arrival. Did an excellent…read morejob. I will use him again.

Honest folks charging honest dollars doing quality work. No BS with these folks…read more Same day service and super friendly and knowledgeable.

Very grateful to have this company be as responsive as they were. Brad came out to assess my washer…read moreand dryer unit. He gave me feedback that was helpful in making a decision to invest in repairing them or buying a new unit altogether. Great, honest service.

Fast and friendly service. Worked on my dryer. Replaced a part quickly with no problems. Fair…read moreprice.

Couldn't fix my unit then was unresponsive for days about using my $100 deposit for a replacement…read more Unprofessional.

Tried calling for a service on a couple of my appliances but they just answered and hung ul…read moreinstantly, lol. Not very professional, if you no longer provide a service than delete you page, it's that easy!!!

Centex came through with 2 appliance repairs for my out of state rental properties in Texas. They…read moreprovided me with fast, reliable and affordable service.

Completely honest; didn't waste my time & hard earned money to pretend a positive outcome. Told me…read moreall the reasons why this fridge has seen better days. He has been in the fridge repair business since 1957!!

They are AWESOME!!! They were able to get us a fridge within a week!! One of the big box stores…read morewouldn't take the time to fit the fridge in our space. The delivery guys here are experts!!!! Will be my appliance dealer from now on!

Awesome experience!! Great customer service, timely, super knowledgeable and reasonable priced…read more Would absolutely recommend!!!

Sadly my washer had bit the dust, but the service was great. I will definitely be calling again the…read morenext time I need appliance repair.

Bought a washer and dryer from them. The washer quit working after 30 days even though I have…read morewarranty they wouldn't replace it went back to the company and told them to fix it or place it like they told me they would and the paperwork I had in the Pat file for small claims court and Killeen And sued them and ended up winning fastest court case I've ever had and you can look up my case of me, suing them and winning

Service could have been better water was leaking from icemaker the service tech was unqualified to…read morefind or fix it and left i fixed it myself in about an hour sales staff were excellant though anf i would shop there again.

Dawson came out through my home warranty to look at both my washer and dryer, and my dryer needed a…read morenew part. Claim was denied by my home warranty. No big deal, I still need my dryer fixed. I requested a quote from Dawson regarding the part so I can approve purchase and get my dryer repaired. I've contacted them several times, and each time they tell me they will get back to me. So I've been without a working dryer for nearly a month. I'm trying to give them my business and get my appliance repaired, and they are not following through. Edit: after multiple requests for a quote on price of the needed repair item, and being told repeatedly that I will get this information the next day, it is only after I post a review that you tell me you cannot repair my unit, even if I pay for the part myself. I've never heard of a repair company that can't provide a repair.

Andrew was very helpful in fixing the part problem of my Bosch dishwasher . He answered the company…read morephone, made the appointment, showed up on time and was efficient, polite, respectful and solved the problem. He went the extra mile and helped me order an additional accessory . Highly recommend !

I have submitted other negative reviews. I also contacted…read morethe Better Business Bureau about this place. They didn't even respond to the BBB. I would give them a negative stars if it was possible. So I recommend PLEASE DON'T buy anything from 911 Appliance Repair in Copperas Cove, Texas. This is from the BBB Thank you for contacting BBB to assist you in resolving a recent complaint with 911 Appliance Repair Pros. BBB has made several attempts to contact the business regarding the above-referenced complaint. We regret to inform you that we have not received a response from the company despite our repeated attempts to reach the business. The business's failure to make a good faith effort to resolve this complaint is now publicly accessible in their BBB Business Profile. This will be published for three years from the date the complaint was originally filed. If the business has contacted you outside of BBB's resolution process to resolve this issue, please notify us immediately so we may update our records. Once again PLEASE DON'T buy anything from 911 Appliance Repair 1316 Georgetown Road in Copperas Cove, Tx. I include the address incase they like several other business in the area just change their name and continue doing business the same way just under a different name.

From the owner: 911 Appliance is a veteran-owned business with over 15 years of experience in repairing all major…read morehousehold appliances. Their expertise and dedication ensure reliable and efficient service. Their skilled technicians provide affordable solutions, restoring your home's appliances to peak performance and keep your home running smoothly. They are commitment to excellence. Saving you time and money.

Well, the repair bug struck again. This time it struck my 19 year-old Whirlpool side-by-side…read morerefrigerator (don't be so surprised, it was American-made). I had had it repaired two years ago and it is our spare fridge anyway so this time we had written it off, it's time to replace it. My wife and I waffled back and forth on that decision a bit and then finally committed to replacing it. I had already done the research, took my measurements, selected a refrigerator, I'd even gone to Sears to ensure they had the exact color I needed. The dimensions were fine, the doors would have to come off in order to fit through my front door but everything else was good measurement-wise. After locking in a specific brand and model for replacement, I decided to read through the best and worst reviews. There were highs and lows but the lows were not looking good, a few hundred dollars here, a few hundred dollars there, these were some unhappy customers. I then read that Sears would not replace a lemon of a refrigerator until there had been four repair calls, FOUR! You have to let your food get ruined four times!? I took a look at the extended warranty plans and they would have run me about $600 on top of the price of the refrigerator, now we were in the neighborhood of $2,300, UGH! I decided to give Premium Appliance Repair Plus another try, they treated me right two years ago, so why not? I called Wednesday and while they couldn't fit me in then, they were able to fit me in this Thursday. Victor was once again the repair technician who responded, he arrived near the middle of the 5-7 repair window. He took a few temperature readings and noted that my freezer was sitting around 103 degrees Fahrenheit inside. He confirmed that the compressor was indeed not operational and decided to try the easiest fix first, a relay. He installed the relay and moments later the compressor kicked on and the refrigerator was fully operational, the relay worked. Yippee! To top off this repair experience, I was given a huge discount on the bill, just for being a returning customer, sweet! Before you commit to replacing a broken appliance, give Premium Appliance Repair Plus a call, even if the appliance truly needs to be replaced, you're sure to get a fair assessment from excellent repair technicians like Victor.

*SCAM WARNING* Premium Appliance Repair in CC This…read more"business" is 100% a scam. Contacted them 17 March for a washer repair. The "Technician" arrived March 25th to diagnose my issue. Didn't even take the washer apart. Told me my "rods" were broken and that is why it wouldn't spin and he had to order new ones and they would be back the following Friday to repair. Just like the last reviewer, my parts arrived missing pieces. He waited to the last minute to let me know this the day of his return appointment. Over the last 2.5 weeks I've called them dozens of times and left multiple messages. No returned phone calls or texts. So I started digging. Their business address listed here is fake. That building is no longer there. So I dug a little further. They have been reported multiple times to the Better Business Bureau for operating without a license. This "business" is 100% a scam. Contacted them 17 March for a washer repair. The "Technician" arrived March 25th to diagnose my issue. Didn't even take the washer apart. Told me my "rods" were broken and that is why it wouldn't spin and he had to order new ones and they would be back the following Friday to repair. Just like the last reviewer, my parts arrived missing pieces. He waited to the last minute to let me know this the day of his return appointment. Over the last 2.5 weeks I've called them dozens of times and left multiple messages. No returned phonecalls or texts. So I started digging. Their business address listed here is fake. That building is no longer there. So I dug a little further. They have been reported multiple times to the Better Business Bureau for operating without a license. They are running this out of their home on 202 Gibson St. A house with a dozen or so broken washers living in the front yard. If you need appliance repair, stay as far away from this place as possible. I can only assume they are living off of their service call fees.