It has been so difficult getting any appliance repaired since moving to this area that I was about…read moreto give up. Luckily I ran across B & W Appliance in Rochelle, IL and after one very nice phone conversation with the office staffer, was able to schedule a repair on our dishwasher in a couple of days! (We had been used to waiting 2 weeks, so this was a thrill.) Byron fixed our problem in no time - very professional, very knowledgeable, very nice young man. Would not hesitate to make this business the first place I call whenever there's a problem with an appliance!

Boy do I feel like a heel! I was unaware that they were on…read morevacation this week when I dogged them for not calling. I will call them back and see what happens next week. I apologize for the hurried review.

Very professional, courteous and knowledgeable as well as friendly and warm. Will work with Don…read moreagain

Easy process. Very helpful with ordering and payment while at work. Process completed in minutes.read more

I have shopped at Felton's my whole life and my parents did. I went in last November bought a…read moredishwasher and a refrigerator. not realizing these items were so new the didn't have parts for them yet. The refrigerator had a bad water leak. I'm very disappointed with the service I have gotten with the individuals answering the phone. They didn't seam to care if you didn't have a working refrigerator. The gentleman that came to look at the refrigerator was awesome All the guys that delivered installed and repaired are awesome. Because they didn't know when a new part would be made they replaced the refrigerate. Now the the compressor died. Felton's maintenance came told whirlpool the problem and determined there was freon leaking Also. Two weeks later an outside contractor for whirlpool came looked at it and said yep compressor is bad. Was going to leave and I told him to check for the leak which he wasn't going to do. I told him I didn't want him to come back to check it another day seeing he wasn't here. He detereined there was a leak and he fixed it. Then told me the compressor is on back order no idea when it will be available. Felton's give me a loaner refrigerator so I have two refrigerators in my kitchen dining area. To top it off the dishwasher I purchased the same day as refrigerator has also died control panel and the motor for discharging water died. The motor got fixed but control panel is on back order. I have two appliances that are under 6months old not working. My frustration is Felton's just say it's not our problem anymore call whirlpool I spent a lot of money on these two appliances and will take time to pay off. Thought they were different then other businesses but I guess I was wrong. Very sad and disappointed.

Felton's is wonderful! They are very reliable, knowledgeable and responsive. They have serviced…read morevarious appliances of ours over the years and we will continue to go back to them if and when needed! Great local business with friendly staff.

Brian introduced himself immediately, answered questions, and helped with our decisionread more

We recently bought a refrigerator there…read more There is a very wide variety of choices ranging from basic low end to very high end with everything in-between. The sales person, Anthony, greeted us - and explained where to look with well considered thoughts on how to compare - and then let us search on our own until we were ready for him. We'd narrowed it down to a couple and he helped us make the final decision. Delivery was excellent. The two men that delivered were very careful, attentive to detail, and explained how to best get use from our refrigerator.

Wonderful customer service, install, and pricing. I have bought 6 appliances from them and it's…read morebeen an exceptional experience each time! Highly recommend!

Just wanna give everyone an update on Novak and Parker, they stepped up to the plate and replaced…read moremy Forno stove with a brand new one out of the crate after a year of dealing with Canada and their scratched parts for my stove. I am very happy that Novak and Parker delivered a new stove today. They displayed excellent service & and their delivery guys were very professional and courteous!!! I will definitely recommend them to anyone who wants to buy an appliance from them! Thank you, Novak and Parker!

Megan was very courteous, explained everything very thoroughly and efficient. This was our 3rd…read morevisit to the store and we have had good customer service each time. Their prices were better than the big box stores. They also offered the option of locking in the sales price with a deposit and delaying delivery until we are ready for them to be installed.

Benjamin Felch was awesome!…read more Very helpful and very knowledgeable Will definitely do business again! A+

My husband's family has bought numerous appliances from here so when we needed a new stove and…read morerefrigerator we knew we wanted to buy from Shumway. We bought and paid for our appliances on January 9th, we were told they would put the order in on January 13th and it would take up to 12 weeks so we waited and waited. My husband called them late April early May and was told they hadn't heard anything yet but that it was probably because of the Tariffs and items being caught up in customs. I told my husband to call and ask for our money back so we could go elsewhere but he said no because we signed a contract. The only good part is, the salesman we worked with. His name was Ryan. It's so disappointing that this happened. We are just hoping and praying for our money back. I bet his folks are embarrassed about this.

Like the previous customer my mother purchased numerous appliances from Shumway for the past 50…read moreyears! Always had great customer service, reliable and trustworthy! Unfortunately she needed a repair on her washing machine the owner came out to do the repair, said she needed a new one and it would be $1700 for a new one. Seeing she has trusted them with her business for 50 years didn't think twice about writing the check and was told it would be 8 weeks for the machine to come in. They had loaners she could borrow during that time. Unfortunately 2 months later no new washing machine, no loaner and no $1700 refund. You want to support local businesses but this isn't a way to support your loyal customers, it's really unfortunate!