This business was recommended to me by two customers but it fell way below my expectations.read more

Great customer service and pricing. We did some shopping around and found that Lucy's price matched…read moreand discounted the price of other stores. Sales person was very helpful but not pushy. She alllowed us time to look around and discuss our options. Will definitely go back and refer others for appliance needs.

It has been so difficult getting any appliance repaired since moving to this area that I was about…read moreto give up. Luckily I ran across B & W Appliance in Rochelle, IL and after one very nice phone conversation with the office staffer, was able to schedule a repair on our dishwasher in a couple of days! (We had been used to waiting 2 weeks, so this was a thrill.) Byron fixed our problem in no time - very professional, very knowledgeable, very nice young man. Would not hesitate to make this business the first place I call whenever there's a problem with an appliance!

Boy do I feel like a heel! I was unaware that they were on…read morevacation this week when I dogged them for not calling. I will call them back and see what happens next week. I apologize for the hurried review.

My wife and I walked into grand appliance not knowing what to expect and were surprised by the size…read moreof the store and selection of appliances. salesperson Doug was attentive and helpful. I would recommend it to anyone in the McHenry county area

The salesperson was very soft spoken which made him difficult to understand. The rules for delivery…read morewere confusing. The transaction was very efficient other than those small things. Will post later after delivery and testing the unit.

Felton's is wonderful! They are very reliable, knowledgeable and responsive. They have serviced…read morevarious appliances of ours over the years and we will continue to go back to them if and when needed! Great local business with friendly staff.

I have shopped at Felton's my whole life and my parents did. I went in last November bought a…read moredishwasher and a refrigerator. not realizing these items were so new the didn't have parts for them yet. The refrigerator had a bad water leak. I'm very disappointed with the service I have gotten with the individuals answering the phone. They didn't seam to care if you didn't have a working refrigerator. The gentleman that came to look at the refrigerator was awesome All the guys that delivered installed and repaired are awesome. Because they didn't know when a new part would be made they replaced the refrigerate. Now the the compressor died. Felton's maintenance came told whirlpool the problem and determined there was freon leaking Also. Two weeks later an outside contractor for whirlpool came looked at it and said yep compressor is bad. Was going to leave and I told him to check for the leak which he wasn't going to do. I told him I didn't want him to come back to check it another day seeing he wasn't here. He detereined there was a leak and he fixed it. Then told me the compressor is on back order no idea when it will be available. Felton's give me a loaner refrigerator so I have two refrigerators in my kitchen dining area. To top it off the dishwasher I purchased the same day as refrigerator has also died control panel and the motor for discharging water died. The motor got fixed but control panel is on back order. I have two appliances that are under 6months old not working. My frustration is Felton's just say it's not our problem anymore call whirlpool I spent a lot of money on these two appliances and will take time to pay off. Thought they were different then other businesses but I guess I was wrong. Very sad and disappointed.

From start to finish the process was wonderful!! Went to LZ location was met by Anthony H. Who was…read moreknowledgeable and anwsered our questions and gave honest feedback and suggestions. The delivery / Install team was Awesome as well. They went above and beyond and couldn't be happier. They paid attention to details were kind and arrived on time as promised. 90 Jem Nicasio z27 2- THANK YOU SO MUCH!!

Deceptive advertising on Grand rebate. Despite repeated attempts with customer service providing…read moreall proper documentation repeatedly for purchase of products they simply stopped replying. Very disappointing and clear lack of respect for a repeat customer.

Novak & Parker has been our go to provider since 1980. Always excellent service and pricing…read more Alex is a wonderful employee who answered all our questions and concerns. The big stores treat customers like a commodity and their prices are always higher. Alex shared all the advantages and warranty information for the GE Oven/Range we purchase, and it was installed in less than 1 hour. Can't say enough good things about the buying experience at Novak & Parker which is rare nowadays at most appliance locations. Alex is a valuable asset to your company ! 40 later we still get all our home appliances from a company that cares about its customers. Thank you, Lawrence McDermott

Not a great experience at all. Spent thousands on appliances, yet installers left an appliance with…read morean error code. Now I'm told I'll get a phone call in two days with an eta in the morning for that day. Who can operate on such short notice? Maybe people who don't work? How about giving me a reasonable eta to plan things (like maybe work?). Am I supposed to sit around all day twiddling my thumbs waiting for a phone call and then waiting for their arrival? Aside from leaving an appliance with an error code (laziness? Apathy? Incompetence?), this is what I'm left with? Aside from that, it takes multiple days to get any responses to my questions. I absolutely would not recommend this company to anyone, nor will I ever use them again.

Thank you , Bret, very much ! Bret was very helpful and knowledgeable about refrigerators. Love…read moreGrand Appliance! The best selection and prices.

Grand is a competitive and efficient appliance retailer. Based on my recent experience I will use…read moreGrand for all future appliance purchases.

My husband's family has bought numerous appliances from here so when we needed a new stove and…read morerefrigerator we knew we wanted to buy from Shumway. We bought and paid for our appliances on January 9th, we were told they would put the order in on January 13th and it would take up to 12 weeks so we waited and waited. My husband called them late April early May and was told they hadn't heard anything yet but that it was probably because of the Tariffs and items being caught up in customs. I told my husband to call and ask for our money back so we could go elsewhere but he said no because we signed a contract. The only good part is, the salesman we worked with. His name was Ryan. It's so disappointing that this happened. We are just hoping and praying for our money back. I bet his folks are embarrassed about this.

Like the previous customer my mother purchased numerous appliances from Shumway for the past 50…read moreyears! Always had great customer service, reliable and trustworthy! Unfortunately she needed a repair on her washing machine the owner came out to do the repair, said she needed a new one and it would be $1700 for a new one. Seeing she has trusted them with her business for 50 years didn't think twice about writing the check and was told it would be 8 weeks for the machine to come in. They had loaners she could borrow during that time. Unfortunately 2 months later no new washing machine, no loaner and no $1700 refund. You want to support local businesses but this isn't a way to support your loyal customers, it's really unfortunate!

Called for a repair on our washer. They came on a weekend ordered the parts came back the following…read moreSunday and had my machine working great in about 1 1/2 hr. We would definitely recommend KILLEENS. They were the ONLY People who work on weekends at the customers convenience. Polite, friendly guys who get the job done!

I recommended my dad to call for fridge repair. he came looked said it was the motor didn't write…read moreanything down and left. three weeks later and lots of money he brought the wrong part ! my dad paid for his service call and deposit for the motor. told my dad he will get it come back here we are two months later no motor no money! by now they just bought a new one after several calls he would not return! I called again today I want a full refund! he did no work to benefit being paid let alone money for a part he never brought and repaired! I will call until I'm 90 to get their money back ! do your research I made a valuable mistake recommending him to my parents ! Lesson learned