BEST CARAMEL APPLE EVER! With the colder weather, I was craving a good caramel apple. I looked here on Yelp and Kilwins came up first. I hadn't even noticed their store before! I've been missing out on something wonderful. The shop is very clean and bright and all the displayed sweets are all over to be admired. Beautiful chocolate candy, ice cream, delicious looking fudge and a whole display of caramel apples! I got the one with a layer of caramel, dipped in dark chocolate and sprinkled with sea salt. She cut it into sections, making it easy to handle. I will definitely be back and highly recommend this great place! read more

Yum!! I didn't know this was a chain, having just moved from california but the ice cream is really delicious and the service is always great. I love the Evanston road and the cappuccino chocolate chip. It is pricy at like $7 for a single scoop in a waffle cone but it's a nice pick me up treat read more

Insultingly overpriced. Most off putting was a small milkshake that was more than 11 dollars after tax and was no better than one from Dunkin' Donuts. The consistency was gritty and the chocolate flavor very mild. A cheap franchise happy to charge mom and pop prices. read more

$8 for ONE scoop of sub par ice cream on a plain cone (that I ended up throwing out) - never again!

I was walking by this place at night and saw that they finally opened and walked in. There are so many options to satisfy your sweet tooth, from fudge to chocolate to ice cream. The staff are really nice! I got to try a couple of sample of ice cream and got a single scoop in a waffle cone. It was about $6, which I guess is pretty steep for ice cream, but the Kilwins original recipe ice cream in a warm waffle cone was definitely worth it even though it was 40F out. I will have to come back to try their fudge! read more

Kilwins Ice Cream - Chocolate - Fudge - Desserts Near Me - Evanston, Illinois

They are the sweetest people, and their sweets are just as sweet!! Their chocolate is amazing; their truffles are unreal; their ice cream is FAB (especially the kilwins tracks); their peanut brittle is the best in the land; and their chocolate covered strawberries actually made me like chocolate covered strawberries!!! read more

This place has amazing ice cream and sorbet! I got their rasberry sorbetti, and it was amazing!! Rich flavor and perfect texture. Reasonably priced for the high quality. I didn't try any of their chocolate or sweets, but it all smelled and looked so good! The service was fast and kind. I also liked that they physically weighed out the amount of sorbet into a dish. read more

Kilwins Ice Cream - Chocolate - Fudge - Rasberry sorbetti! - Desserts Near Me - Evanston, Illinois

All the Kilwins I've ever been to are great, this one is no different. I got an apple which was a little off. One of the employees noticed, came up to ask me if everything was okay and pointed out my apple, and quickly offered a replacement. I didn't really care that much, but it's really nice to see that they care that the customers are fully satisfied and are committed that you get fresh, quality desserts. If you want a dessert this is the place. My husband raves about the cherry flavor, but I have a pistachio preference. Whatever sweet you're craving you'll surely find something here. read more

Fudge is not nearly as good as my mother used to make. I know several places in the area that have better ice cream and a couple that have better chocolate. the curious thing is the rather delusional pricing? Not better but grossly overpriced. read more

I love the social distance friendly walk up window. I'm so happy to be able to get my yummy treats again. The online ordering system is also super smooth. I love how fresh everything is and how nice the employees are. read more

The staff was very rude and snippy. They did not act like someone who appreciates the business of customers. Because of this, I did not order. Will not go back. read more

Don't even bother going here. The ice cream is good but 2scoops, no toppings for $8, no way

We were at Kilwins around 4:45pm today. The gal who attended to us just finished checking out a customer who came before us without washing hands and sanitizing. We already knew what to order and so I said peach ice cream in a cone. The handler picked up a cone with bare hands prior to putting napkin around the cone. Then scooped the top somewhat melted ice cream to put in my cone. So hot outside to have an already melted ice cream to carry around so I asked if she could scoop the frozen part instead which she did. My sister was next and she ordered ice cream in a waffle bowl. The gal again picked up the bowl with fingers on the waffle. My sister politely asked if she could get another waffle bowl which she did and then did the same exact thing. Kilwins needs to train their workers with proper handling of food. Proper hygiene and proper food handling are must in a food place. In addition, the portion of the ice cream was so small compared to other locations for the same price. Doubt we are going to this Kilwins location again! read more

My friend introduced me to this place yesterday for hot chocolate. I have to say that upon entering I was quite tempted by all the chocolates and candies and sweets that were laid out. Every single one looked attractive. I focused on the hot chocolate though. It was really good hot chocolate. An interesting mid point between pure liquid chocolate and milky hot chocolate that was just right and that I have never had before. Enjoyed it and will be back. read more

Great service...they care if you here. High quality treats! Good Stuff! Try the fudge...it's made on site. My favorite ice cream is the pistachio! Very clean and smell of the freshly made sweets are insane. Glad to see they are able to fight through this new normal read more

Omggggg soooo good. I couldn't stop eating it long enough to write a review. I got the double bowl pecan praline and cake butter with chocolate fudge on top! Mhhhmmmmm I was in sugar heaven. The place was packed but I understand, it's one of those small yet powerful places. They offered a wide variety of speciality chocolates and particularly seasonal treats ( they had Easter bunny stuff this time around). The staff was really nice and I loved the atmosphere! I got an unlimited amount of samples and boy did I make use of it. They were very kind and didn't get upset with me at all. Excellent customer service. This location is in a college campus setting and you do have to pay for parking but it's just a couple dollars or so nothing too crazy. read more

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One of the best places to go for chocolates, fudges, a variety of other chocolate treats and chocolate dipped strawberries which has to be preordered. read more

Handmade fudge, ice cream, ice cream cakes (grasshopper is my fav), chocolate covered pretzels, handmade caramels. SO happy they opened a location in Evanston. Yesterday I stopped in and sampled ALL the fudge and maybe bought a pound of it and now can't stop thinking about going back for an ice cream cake. read more

Great ice cream and home made fudge...wonderful quality and flavors..delicious and quick

Ice cream is always great, but I am most impressed by the super hard working staff. Evan served us from the covid-safe window and she worked hard taking care of everyone in line and preparing orders, visibly hustling to make our wait short but that the orders are perfect. Shakes were delish and the customer service was above and beyond. read more

Awesome ice cream! I always go here with my family and take guests here ! Can't go wrong, even with plain old vanilla. Sometimes I spend fifteen minutes hovering over the case, sampling the ice cream, even the ones I've already tried before read more

I made the smart decision of trying this place out last week and it did not disappointed. This ice cream is SO fire. I'm counting down the minutes until 11 AM so I can drag my fatass over to Kilwins to get a double scoop of blue moon in a waffle bowl. read more

We had 2 double-scoops of ice cream in waffle cones Saturday evening. The ice cream was very good, but awfully expensive for the quality. Our total bill came to $18.25 - more than for the 2 senior movie tickets we also purchased that evening! It may well be the best ice cream in Evanston, but they ought to reduce their prices a bit if they want longevity at that location. read more

Great place. Jeff answered all of our many "how is this made" questions. Great atmosphere. Should go as soon as you can. Great ICE CREAM!

My kids can't get enough of Kilwin's blue moon and super man ice creams. The staff is always super nice and friendly.

I was really looking forward to trying this place, and frankly... it was bad. TERRIBLE! Overpriced, bad quality, and they got my extremely simplistic order INCORRECT. What's the deal, Kilwins? Lower your prices and give me what i ask for. And make it TASTE BETTER! read more

My manager and I took a walking meeting and stopped into Kilwins since its right on Sherman and neither one of us had ever been there. It smelled MAGICAL. We both tasted some ice cream flavors and fudge - which were all delish. I decided to bring back some fudge for my team (everyone loved it). Kilwins is a nice addition to downtown Evanston. read more

So, we were desperate for ice cream on a recent super hot day and discovered this place in downtown Evanston. The service was great and I really appreciated them taking the COVID-19 safety measures seriously but I thought the ice cream was just average for the high prices. Sorry but I have had much better. However, I would go back and try something else like the fudge or drinks. read more

Hands down the best Customer service and the ice cream was sooo yummy! My lo was so indecisive when we went in yesterday and the staff was patient and kind I had a scoop of pecan praline my lo had cookies and cream and his dad had a sundae everyone was beyond pleased with their choices read more

The worst ice cream bought vanilla absolutely no vanilla beans included. All artificial flavors. Too many good spots in Evanston like Frio Gelato Cold Stone hell even Oberweis in Skokie. read more

Cute shop with a variety of treats- ice cream, fudge, conifers, etc! They have a good set up for COVID-compliance as well. I'd go again and again for their caramels and raspberry sorbet! read more

Oh. My. Word. This is hands down some of the best ice cream I've ever had. It's deliciously rich and creamy, and full of flavor while not sickeningly sweet. So much for starting a diet next month...in any event, I certainly know where I'll be headed every cheat day. And the friendly staff was just the cherry on top of the (incredible) scoops. Highly recommend!! read more

I just stopped at Kilwins to pick up ice cream earlier this evening. When I noticed that the two women helping me with my order were not wearing plastic gloves, I kindly asked them if they would mind wearing the gloves they had sitting behind the counter. I explained that I would prefer they use the gloves simply because there have been several confirmed case of COVID-19 in the Evanston area and university and local public schools have shut down as a result. They expressed both surprise and annoyance that I asked them if they would mind wearing gloves and told me I should have "asked them more nicely" if I wanted them to do so. This type of attitude is not only inappropriate but unsafe at a time when we should be more conscious of the spread of germs. read more

My family and I have been to the Kilwins in Sarasota, Florida. The service was wonderful as were the delicious sweets. This location was as fantastic. I purchased Traverse City Cherry Ice Cream, and it was so creamy and delicious! I also purchased a caramel, and that was awesome as well. Overall, this shop is a wonderful place to get delicious treats that anyone can enjoy! read more

This is a good place to go for ice cream. I am more of a chocolate person and found the chocolates to be disappointing. Especially at the $30+/lb price point. The dark chocolate was rather sweet and the fillings not up to the price point. Decent but not worth the premium price. read more

Caveat emptor. My wife stumbled upon this place--must've just opened recently--and thought she'd buy me a little surprise of fudge. She was given a taste, approved, and made her purchase. I dug in the minute she got home, such is my love of chocolate fudge. Well, apparently they have a fresh batch to entice potential customers and a second, stale batch that they use for the actual purchase because I've never had a worse piece of fudge. It had a crust! Fudge should not have crust. Not only a crust but a thick crust where only the middle 50% was actually something one might expect of fudge. I could hardly cut into it with the little, supplied "knife" and the surface cracked and crumbled when I did. Even then it wasn't terribly impressive, fudgely speaking. Also, while I'm trashing them, the flavor experience wasn't very impressive. Doesn't taste like they use the best ingredients in the world. I will not be wasting any more calories in this place. read more