I have been coming here for nearly 20 years (that says something)…read more I love the current Dr and the hygienists I've had. I would give them 5/5 stars. I meet the current surgeon soon. The front office has also been fine... until my last visit. Way too much to share here but the unprofessionalism, inarticulate communication, and lack of compassion of the new young girl in front gets 1/5 stars. But what really upset me was my interaction with whom I think is the office manger (she never introduced herself). She literally came into the procedure room to "reprimand" me for having a quiet patient to patient conversation in the empty waiting room. Extremely unprofessional and just wild. It was shocking. I also believe the young girl went the "manger" because the manger didn't make sense and wasn't even in the front office while I was in the waiting room. I will be making a formal complaint to DHCS. Her action was uncalled for and a huge problem. She gets 0/5 stars.

Terrible staff. Her back is always facing customers and she cancelled our appointment without my…read moreconfirmation. It's a huge inconvenience because I pulled my son out of school for this staff to cancel without my consent. looking for a different dentist now

The moment I set foot in the office I knew that I have found one of the BEST dental office…read more I have fear of dental works and they made me feel so comfortable and they took care of me in a manner which I was just having fun at the end with the staff. The dentist is really nice with professional bedside manner. Check them out! I highly recommend Torrance Family Dental. Best, Christianne E

the staff are incredibly friendly and welcoming. the quality of care is top notch. I highly…read morerecommend!!!

So far, pretty good. I had to wait about 30min after my appointment time, but these things happen…read more Dr. Lee was so personable, kind, knowledgeable. Just a very pleasant person to be around and I feel like he truly had my best interest in mind. I am so happy to feel like I found My Dentist. I found them through my insurance's provider website, then called to be sure they take Cigna PPO; they do. My insurance company royally screwed up and tried to say Dr. Lee was not in network. After talking with Jessica, they changed their tune to "Oh actually he is, let's get that re-worked." My only complaint is the $88 charge for "Oral hygiene instructions". I don't think "brush, floss, don't drink sugary drinks" is really $88 advice. If it's the after-care instructions for the gum thing I had done, isn't the after-care instruction just part of the procedure? Why a separate charge?

PCH Smiles Dentistry and Orthodontics 2740 Pacific Coast…read moreHighway, Torrance, CA 90505 I strongly recommend that patients independently verify every insurance claim, payment, and account balance with this office. My daughter's orthodontic treatment has involved constant staff turnover, conflicting billing information, poor communication, and repeated situations where I have had to investigate the office's records myself. The most concerning issue has been insurance billing. I repeatedly questioned whether our insurance was being properly billed and received inconsistent explanations. I was eventually told that a claim had been submitted to MetLife and that processing could take up to 45 business days. I have now obtained the MetLife EOB. PCH Smiles submitted an orthodontic claim for $8,270, and MetLife paid $0 because additional information was required from the dental provider. I was subsequently advised by MetLife that it was waiting for PCH Smiles to provide documentation regarding the prior Delta Dental payments. I ultimately submitted the PCH Smiles billing statement to MetLife myself. Even more concerning, I have now discovered documentation reflecting an approximately $11,000 orthodontic contract amount, which is not the price represented to me when I agreed to treatment. I am formally disputing these amounts and have requested supporting documentation from the practice. There have been other problems. On the day my daughter arrived to have her braces removed, staff requested $109.96 that I had already paid. I had to show my own proof of payment before being told their paperwork "must have been old." Had I not had the documentation readily available, I could have paid twice. After her braces were removed, her bottom retainer did not fit, so she left without a functional lower retainer and required another appointment. I also was not proactively notified that her treating orthodontist had left the practice. When legitimate questions have been raised, I have encountered dismissive and rude communication rather than clear answers and accountability. My experience has required an unreasonable amount of time contacting insurance companies, reviewing statements, documenting payments, requesting records, and correcting information that should have been properly maintained by the practice. If you use this office, keep every receipt, obtain your treatment agreement, review every EOB, and independently confirm with your insurance carrier that claims were actually received. Do not assume that because you provided your insurance information, the billing is being handled correctly.

Had another great appointment with Dr Pinedo and her staff ( I love Karla as my Dental Hygienist)…read more They have a great system for reminding you of the appointments as well. Highly recommended

Beware of unnecessary and over diagnosing!…read more I started with this dentist when I moved back to the area around 2020. I have seen a dentist regularly my entire life (my mom worked for a dentist when I was young). Prior to coming to this Dentist, I never had a cavity and never required dental work beyond regular cleanings. After the first visit, I was told I had a cavity and needed a filling. I got the filling. Within one year or so after the first filling, I went in for a regular cleaning. The hygienist (who was always AMAZING!) said that my teeth looked great. Once the Dentist came in (it was not Dr. Pinedo), she started making certain remarks about my teeth to the hygienist who was taking notes. The hygienist said, "Really?" In a very surprising and almost questioning tone. The Dentist seemed to be annoyed by her reaction. Shortly after, I was told by the Dentist that I needed FOUR additional fillings (this after the hygienist commented that my teeth and x rays looked great). I had already been skeptical because I never once had a cavity in my 35+ years of going to the Dentist. I asked the Dentist to explain to me where the cavities were on the X rays. Then I asked to see the prior X rays so I could compare the two and see where I now had cavities. The Dentist appeared to be caught off guard. I know I am not a dentist, but the two x rays looked EXACTLY the same. I could not see even the slightest difference, and I did not see anything she was trying to point out as being the cavity. I explained to her that this was surprising to me because I never had cavities before, her response was that some dental providers might be more aggressive on treatment than others. She then sort of backed away and said I could watch the areas and see how they do. I left feeling very upset and later asked for my X rays to get a second opinion. Since that appointment, I sent the X rays to the Dentist my mom worked for who is a good family friend, he did not see anything on the X rays that he would consider a cavity or that needed dental work. I also asked my children's pediatric Dentist and she too could not see anything on the x rays that she would diagnose as requiring a filling or other work. And finally, today I saw my new Dentist who looked at the X rays and saw no cavities. In fact, they took a new full set of x rays (over one year after being told I need 4 fillings) and again said I needed no dental work, I have no cavities and that my teeth look great. I usually do not make posts like this, but I feel so taken advantage of. I'm so mad that I even got one filling with this office as I probably didn't even need that one. I'm SO grateful that I listened to my gut and didn't let them give me an additional 4! I have very good insurance, and I feel like this was purely about a profit. I understand that a business wants to maximize its profits but that should be absolutely off limits when it comes to over diagnosing unnecessary medical procedures. Be sure to always ask questions when told you need medical procedures, get second opinions and always trust your gut!

After my previous dentist decided to sell her practice and relocate, I had put off finding another…read moredentist for an embarrassingly long time. Finally, I decided to stop being lazy and looked for a new dentist nearby, which is how I found Dr. Lee. I had a bit of difficulty finding his door (I walked into the building lobby, which was not the right move), but once I did the process was so smooth and everyone I interacted with was super friendly! I didn't have to wait a very long time (although this was a weekday around lunch) and Dr. Lee came to see me right away. My favorite part of my visit was that nobody was pushy about selling me services or products I may or may not need. I asked Dr. Lee about some potential teeth grinding I've been doing and he offered to check if my insurance covered it. He was receptive to my idea of using an OTC night guard to see how it worked for me and upgrading to a custom night guard if needed. I appreciated that he didn't push me to spend a ton of money when I wasn't ready to do so. Since my first visit, I've also taken my brother to Dr. Lee and he had an equally pleasant experience. Would highly recommend Dr. Lee to all my friends and family.

Very Friendly Staff, Sara at the front desk is very kind, helpful and accommodating..read more

Joshua Chui, has been my families dentist for a good 15 years, and when he retires I'll probably…read morecontinue to use the office with his son Albert. The level of care is good, the treatments are conservative and correct, and pricing is fair as they mostly do cash/ self pay not insurance pricing for most services. They don't push any crazy scaling or veneers or cosmetic services. What they're good on is crowns, filling, cleaning, and gum treatments and any kind of mouth and tmj treatments. Medical dentistry is his best skill and keeping stuff maintained to have less issues down the road. Parking is probably the only gripe I have about the location as they moved into a smaller medical plaza than before but the office itself is very new and remodeled with plenty of waiting area and all new equipment as of 2025. There's spots in the back typically to park in but the front parking can be tight and busy. Scheduling is easy just be patient calling at times it's literally Mrs. Chiu doing both front desk and helping in the back. There's 3 dentists there but just her for support staff, so you may need to leave a message.

Dr. Joshua Chiu is very professional and truly care about his patience. He showed me X-rays and…read moreexplained his proposed treatments and options that I could choose. I also chatted with him and learned that he travelled to underdeveloped counties to provide free clinic to poor people. It's very admirable showing such compassion.

I've been going to Juste for years, and I honestly wouldn't trust anyone else with my dental care…read more She's incredibly professional, knowledgeable, and everything she does is truly top-notch. I recently had dental implants done, and I couldn't be happier with the results. The entire process was smooth, well-explained, and much easier than I expected. It's rare to find a dentist you can completely trust, but Juste is exactly that. She genuinely cares about her patients and always takes the time to make sure everything is done perfectly. If you're looking for a skilled, honest, and caring dentist, I can't recommend Juste enough!

I rarely leave negative reviews, but after everything I went through, I feel obligated to share my…read moreexperience. I only started seeing Dr. Juste Karvelyte after having a baby because my previous dentist -- who ultimately ended up helping fix this situation in the end -- was a far drive with a newborn at home. Looking back, switching providers was a huge mistake. From the beginning, Dr. Juste seemed to find issues with many of my teeth, and I spent thousands of dollars on fillings and dental work. One tooth in particular was not causing me any pain or discomfort, but she repeatedly insisted that I needed a crown placed on it. After hearing it brought up multiple times, I finally agreed, and it ended up being the worst dental experience I've ever had. I had a crown placed by Dr. Juste Karvelyte at Smile HQ Dental in August 2025. From the beginning, I experienced ongoing discomfort and returned to the office multiple times for bite adjustments because the tooth continued to hurt. The tooth had not been bothering me at all before the crown, and it was my primary chewing side, but afterward I could no longer comfortably chew anything on that side. Despite several visits, the issue was never resolved. Approximately six months later, the crown became dislodged and ultimately had to be completely replaced by my previous dentist, who quickly came to my rescue. He evaluated the tooth, confirmed that the crown was not properly fitted to my tooth at all, and explained why I had been experiencing so much pain. He also documented concerns with the crown retention and advised that a completely new crown was necessary. Because my insurance would not initially cover replacement work so soon after the original procedure, I was forced to pay a significant amount out of pocket to repair the tooth. What followed was months of back-and-forth with Dr. Juste's office involving records requests, insurance grievances, billing reconciliation, and extensive documentation in order to resolve the situation. During this process, I also discovered discrepancies between what Delta Dental listed as my patient responsibility and what I had actually been charged, which ultimately resulted in a refund after I requested an account reconciliation with Dr Juste To Dr. Karvelyte's credit, after extensive communication, the original claim was eventually voided and corrected through Delta Dental, which allowed my replacement crown claim to be reprocessed properly. However, the overall experience was extremely stressful, time-consuming, and financially draining, and I personally would not choose to return to this office for future dental care. I strongly encourage patients to carefully review treatment plans, insurance explanations of benefits, and billing statements, and to seek a second opinion if something does not feel right.

UPDATE: This office is now adding made-up fees to routine cleanings, whether you're in-network or…read moreout-of-network and covered 100% with insurance. These charges are not clearly disclosed upfront, so don't be surprised when your bill is higher than expected. Ask for a full breakdown of costs before your appointment. In my opinion, this practice is more focused on squeezing extra money out of patients than providing honest dental care. Transparency is clearly not a priority. Save yourself the frustration and find a more trustworthy dental office.

Me and my husband have been coming to this dentist office when it was originally Dr. Lontoc- thee…read morebest dentist during her time, but since then transitioning to Dr. Pham also thee best dentist. They get to know their patients and always asking how you are doing. Belle has been my dental Hygienist since Dr. Lontoc as well, she is always asking me how I am doing- I appreciate the conversations and always has a smile to her face, and I love that she is always teaching me how to clean and floss my teeth daily! Me and my husband moved out to Fontana but we still choose to drive out to Torrance when its our time to for our appointment. We have been with them for over 10 years! Amazing customer service, friendly staff and exceptional dentistry work!! Thank you for your service!